What was the scope of their involvement?
Vayam served as a full-service implementation provider. Because of our staffing constraints at the time, we knew we wanted somebody we could put in front of a client without needing our project team to take the lead or oversee the process. It was important they not only had experience with the product, but also the ability to manage a client relationship and manage projects without direct oversight.
Vayam’s team would sit down with our clients to get a better understanding of their issues, challenges, and plans so that they could accurately configure the product. Further, they’d work with the IT department to address things like connectivity, setting up single sign-on, and the like, so that the system could run smoothly and the HR team could easily access the data and technology.
What is the team composition?
Throughout multiple projects, there were at least three people I worked with on a regular basis. One individual was the main contact and was in charge of assigning work and configuring teams. There were several other people that did the implementation and did everyday things like following up on customer issues.
How did you come to work with Vayam?
We knew the head of Vayam from his former role at a company we partnered with in the past. Vayam knew the product we were trying to implement. Even more, we knew of Vayam’s reliability through prior work we did with them as part of another organization and I knew them to be people we could rely on to get the job done.
How much have you invested with them?
Projects ran from approximately $100,000–$500,000. That was for the services we would pull the Vayam team in to do, such as performing the implementations. Licensing fees and other costs are not included in that figure.
What is the status of the engagement?
The contract began in 2012. While Mercer is no longer offering that product and is not using these specific services anymore, Vayam still works with some of the customers from that original engagement.