What evidence can you share that demonstrates the impact of the engagement?
We’ve gotten good feedback via email. I think that everyone we're talking to is really impressed with the functionality. I’ve been working with some developers on the organization in order to migrate the site to our servers. Even they told us it’s a beautiful site.
As far as the backend, Vault understood what we needed and built it in. It wasn't enough for us to have a site that looked really good. It needed to be very intuitive, and they delivered. The CMS is simple and well-crafted, with some variability that allows us to make tweaks as we go.
How did Vault Innovation perform from a project management standpoint?
Project management was really sharp. I would hire the project manager for my own team in a second. We did a lot of Google Hangouts for face time, even though we were virtual and could communicate via phone and email.
They’re easy to get a hold of, quick to respond, open to our ideas, and diligent with the lists of outputs our meetings generated. They did a lot of follow-up in terms of next steps, even for mere conversations. They’d always incorporate a couple of bullet points into whatever deliverable they were pursuing.
What did you find most impressive about them?
They are great at thinking through their role within the broader context of our business goals, rather than just designing what we have on paper. They ask whether their design will truly lead to successful business outcomes, and then proactively translate them into the final product. That helps us work through things and prioritize.
For example, in our initial scoping of the project, we had expected that a lot of the content would be hard-coded. But they were right to move us toward the CMS because we had so much variable content.
Another reason they stand out is that they aren't solely a design company. They often act as partners in an equity capacity or look for ways that they themselves can drive entrepreneurial ventures.
Lastly, the turnaround on the frontend was pretty impressive, given the scope of content we were working through. They saved us a lot of time and headaches by delivering what they’d promised.
Are there any areas they could improve?
I don't have much to say as far as ways to improve, based on our relationship. We're really happy with what they provided, and I think they have a really strong framework for their business. Their resources are at the top of their game.