# Varsity Technologies Varsity Technologies Reviews (14), Pricing, Services & Verified Ratings - Verified - 4.8 out of 5 average review rating - 0 connections joined Varsity Technologies's Network [Visit Website](https://www.varsitytech.com/) [Get a Custom Proposal](https://clutch.co/profile/varsity-technologies) **IT For Greater Impact** Technology should help drive your organizational success not hinder it. That requires collaboration and partnership. Our strategy is to adapt, evolve and continously improve, so we can better serve you and the community. **Your organization is already doing amazing things. Varsity Technologies just enables you to achieve more through the strategic use of technology.** ## Company Information - Minimum project size: $1,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 3 Locations: - San Francisco, CA (Headquarters) - New York, CA - Sacramento, CA - Founded in 1997 - 1 languages: English - 2 timezones: Eastern Standard Time (EST), Pacific Standard Time (PST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 55% IT Managed Services - 30% Cybersecurity - 10% Cloud Consulting & SI - 5% Web Development ### Focus Areas - Cybersecurity focus: - 70% Breach Detection & Incident Response - 10% Digital Forensics & Auditing - 10% Identity & Access Management - 10% Threat/Attack Simulations - Cloud Computing Focus: - 40% AWS Cloud Consulting & Implementation - 30% Azure Cloud Consulting & Implementation - 30% Google Cloud - IT Managed Services Focus: - 30% Security - 10% Network - 5% Disaster Recovery - 5% Governance & Compliance Assessments - 5% Hardware - 5% Help desk - 5% IT Budgeting - 5% Managed Hosting Services - 5% Managed Software Application & Solutions - 5% Other IT managed services - 5% Software Evaluation - 5% Software Expert Witness - 5% Telecom - 5% Vendor Procurement & Selection - AWS Consulting Services: - 20% AWS Managed Cloud - 10% AWS Analytics - 10% AWS Applications - 10% AWS DevOps - 10% AWS Development - 10% AWS IoT - 10% AWS Machine Learning - 10% AWS Migrations - 10% AWS Security - Cybersecurity Technologies: - 15% Auth0 - 15% JumpCloud - 15% LogMeIn - 15% Okta - 15% OneLogin - 15% SecureAuth - 10% ForgeRock - Azure Consulting Services: - 15% Azure DevOps - 15% Azure Development - 15% Azure Management & Governance - 15% Azure Migrations - 10% Azure AI & Machine Learning - 10% Azure Analytics - 10% Azure IoT - 10% Azure Security ### Industries - 20% Education - 30% Medical - 50% Non-profit ### Clients - 70% Small Business (<$10M) - 30% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.3 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Varsity Technologies offers managed IT services with costs ranging from $100,000 annually for nonprofits to over $1 million for long-term clients. Clients appreciate their responsiveness and value for money, especially in the nonprofit sector, highlighting a commitment to understanding unique client needs. **Most Common Project Size**: $50,000 to $199,999 based on 13 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $50,000 to $199,999 based on 12 reviews - Other IT Consulting and SI: $50,000 to $199,999 based on 4 reviews - Cybersecurity: based on 2 reviews - Cloud Consulting & SI: $50,000 to $199,999 based on 1 review - IT Strategy Consulting: $50,000 to $199,999 based on 1 review - IT Staff Augmentation: $10,000 to $49,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Varsity Technologies Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.3 - Willing to Refer: 4.9 ### Top Mentions - Helpful (4 mentions) - Timely (4 mentions) - Communicative (3 mentions) - High-quality work (3 mentions) - Patient (3 mentions) - Great project management (2 mentions) - Great team (2 mentions) - Knowledgeable (2 mentions) - Understands their clients' needs (2 mentions) - Accessible (1 mentions) - Experienced (1 mentions) - Flexible (1 mentions) - Personable (1 mentions) - Professional (1 mentions) - Puts the customer first (1 mentions) - Translate ideas into products (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Effective Problem Solvers** Varsity Technologies is praised for their problem-solving abilities. Clients noted that the team finds ways to resolve even complex issues, demonstrating a wide range of technical knowledge. **Effective Project Management** Varsity Technologies is recognized for their ability to manage projects effectively, meeting deadlines and budget constraints while maintaining a smooth workflow. Regular check-ins and meetings ensure projects stay on track. **Strong Communication and Responsiveness** Multiple clients praised Varsity Technologies for their excellent communication and quick response times. This includes timely responses to support tickets and effective use of various communication tools such as email, phone calls, and Microsoft Teams. **Customer-Centric Approach** Varsity Technologies is commended for their customer-oriented service. They are patient, supportive, and go above and beyond to ensure client satisfaction, even in challenging situations. **Positive Client Feedback** Clients consistently report high levels of satisfaction with Varsity Technologies' services. Positive feedback includes successful project outcomes, improved technological capabilities, and enhanced security measures. **Specialization in Nonprofits** Varsity Technologies has a strong focus on supporting nonprofit organizations. Their understanding of the unique needs and fiscal responsibilities of nonprofits has been a key factor in client satisfaction. **Areas for Improvement: On-Site Availability** Some clients mentioned the need for more on-site team members to be available, particularly for larger or more complex projects. **Ticketing System Improvements Needed** A few clients noted that Varsity Technologies' ticketing system could be improved. Issues such as tickets getting buried indicate a need for a more streamlined or efficient system. **Dedicated and Stable Team** Clients appreciate the stability and dedication of Varsity Technologies' team members. Specific employees were frequently mentioned for their professionalism and reliability, making clients feel like they are part of their own staff. **Expertise in Managed IT Services** Varsity Technologies is noted for their proficiency in providing managed IT services across diverse sectors, including healthcare, education, and nonprofits. Their services encompass cybersecurity, help desk support, hardware and software installation, and cloud solutions. ### Varsity Technologies Reviews #### Managed IT Services & Help Desk for Healthcare Clinic **The Project** - Services: Cybersecurity, IT Managed Services - Project size: Unspecified - Project length: Oct. 2023 - Ongoing **Project Summary**: Varsity Technologies provides managed IT services for a healthcare clinic. The team offers on-site and off-site services and help desk support, being responsible for installing software and hardware. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 0.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Healthcare Clinic - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 7, 2024 **Feedback Summary**: Varsity Technologies' work meets the client's expectations. The team is flexible and has impressive communication with the client. The team delivers work on time and on budget and responds quickly to the client's support tickets. Varsity Technologies offers fast responses via email and phone calls. ""I'm mostly impressed by Varsity Technologies' communication and fast response."" **BACKGROUND** Introduce your business and what you do there.I'm a project manager at a healthcare clinic. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Varsity Technologies?We needed an IT service provider. **SOLUTION** What was the scope of their involvement?Varsity Technologies provides managed IT services for our company, including cybersecurity and help desk support through a ticketing system. The team has installed hardware and software, including laptops and electronic medical records. Varsity Technologies offers on-site and off-site services.What is the team composition?We work with around five teammates from Varsity Technologies. How did you come to work with Varsity Technologies?Varsity Technologies was already engaged with my company when I started working here. What is the status of this engagement?I started working at my company in October 2023, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?I don't work directly at the IT department so I don't have quantitative metrics to share at the moment. Varsity Technologies' work quality meets our expectations.How did Varsity Technologies perform from a project management standpoint?Varsity Technologies delivers work on time and on budget. We communicate using different tools. We submit a support ticket through the team's system, and they usually respond quickly. I've also reached Varsity Technologies via email, and we have phone calls as needed. What did you find most impressive about them?I'm mostly impressed by Varsity Technologies' communication and fast response.Are there any areas they could improve?It would be beneficial to assign more teammates available for on-site services. Aside from that, Varsity Technologies is flexible and tries to call at the time we're available. --- #### Managed IT Services for Religious Nonprofit Organization **The Project** - Services: Cybersecurity, IT Managed Services - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2000 - Ongoing **Project Summary**: Varsity Technologies provides managed IT services for a religious nonprofit organization. The team provides user support, manages the client's network, and has purchased and installed software and hardware. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO & COO, Grace Cathedral - Industry: Non-profit - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 26, 2024 **Feedback Summary**: Varsity Technologies' work meets the client's expectations. The team is supportive and reliable, assigning stable and professional teammates to the client's project. Varsity Technologies addresses issues immediately, stays on budget, and is responsive via email and phone calls. ""I rely on the team, and they're supportive."" **BACKGROUND** Introduce your business and what you do there.I'm the CFO and COO of a nonprofit religious Church in San Francisco. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Varsity Technologies?We outsource our organization's IT requirements and have a long work relationship with Varsity Technologies. **SOLUTION** What was the scope of their involvement?Varsity Technologies functions as our organization's IT department. The team provides user support and manages our network. They also support us in purchasing and installing hardware and software. Varsity Technologies manages our IT requirements remotely and offers on-site services as required. We're currently working on implementing a new workflow project on Microsoft 365. What is the team composition?I've worked with a broad team from Varsity Technologies, including engineers, a tech support team, project managers, and Patrick (President & CEO).How did you come to work with Varsity Technologies?My company's engagement with Varsity Technologies precedes my time working here, so I'm unsure how we contacted them. How much have you invested with them?We've spent over $1 million with Varsity Technologies. In the past year, we spent over $100,000.What is the status of this engagement?We started working with Varsity Technologies in 2000, although I started working at my company in October 2002. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?The current project with Varsity Technologies is meeting expectations regarding enhancements and improvements. We had a cybersecurity incident last summer, and Varsity Technologies immediately noticed and addressed it. I rely on the team, and they're supportive. Everyone I've worked with has been fantastic.How did Varsity Technologies perform from a project management standpoint?Varsity Technologies meets deadlines and stays on budget. The team is responsive and mostly communicates through phone calls and emails.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I want to highlight Marek's (Systems Engineer) work. He always resolves our issues, and I feel a great comfort when he's assigned to work with us. What did you find most impressive about them?We have a stable field tech assigned to our account, and I feel like he's a member of our staff. I rely on him when we have an issue, and he's my first point of contact. I appreciate Varsity Technologies assigns stable professionals to our account. Are there any areas they could improve?I can’t think of anything for Varsity Technologies to improve. I have a direct line with Patrick and contact him immediately when something needs to be improved.Do you have any advice for future clients of theirs?I recommend new clients be available and maintain the schedule Varsity Technologies provides. One of my problems is that I get too busy, and some tasks slip away. If clients adhere to Varsity Technologies' schedule, they'll get the most out of their engagement. --- #### IT Support Services for Public Charter School **The Project** - Services: Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: July 2022 - Ongoing **Project Summary**: Varsity Technologies provides IT support for a public charter school. They handle two school sites and the client's central office. They also help the group with technology planning and thought partnerships. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Data, Assessment & Tech, Public Charter School - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 31, 2022 **Feedback Summary**: The school is happy with Varsity Technologies' services. They've received positive feedback for the team's work. Their resources communicate well with the client and accomplish tasks on time. They're organized and have a smooth workflow. Overall, their specialized services have met expectations. ""I'm so impressed with them and I'm looking forward to working with them for many years to come."" **BACKGROUND** Please describe your company and your position there. I work for a TK-8th grade public charter school located in Northern California. We have 5 schools and a central office. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? We hired Varsity Technologies to support 3 of our locations with IT support. Varsity is supporting 2 school sites and our central/network office. The support they are providing is day-to-day IT help and supporting me with thought partnership around our technology planning. **SOLUTION** How did you select this vendor and what were the deciding factors? We selected this vendor because their vision aligned with the work we are doing and specifically because they are familiar with working with schools. The things that led us to this decision were the people from Varsity, the amount of services and help they were willing to providing and the cost. We previously worked with another company who although they had the technical expertise, they weren't familiar with the school environment and that led to some challenges. We were excited to work with Varsity because of their experience with the work we do. Describe the project in detail and walk through the stages of the project. Varsity Technology provides technology support to three of our locations. This includes managing support ticket requests where they provide remote and on-site technology support. Varsity and I also have regular meetings where they support me with upcoming technology planning including roadmapping, budget planning, etc. How many resources from the vendor's team worked with you, and what were their positions? We worked with the onboarding specialist, the director of operations, the engineering team and our assigned field technician during the onboarding process. I worked regularly with the client success manager for regular check ins and planning. We've also worked closely with the field technician since he is the most familiar with our set up and he is the one on site regularly to provide in person support. I've met with the CEO and president as well a few times to check in on how things are going and to touch base on difference aspects of the project. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Within the first few weeks of working with Varsity, I've heard so many positive comments from the staff at each location with how impressed they are, how much they've found Varsity helpful and with how grateful they are that we are working with Varsity. To me, that shows how successful it has been because my main goal is that my staff feels supported with technology and they've all been raving to me (unprompted) with how great it is to work with Varsity. How effective was the workflow between your team and theirs? It has been great. Varsity is very good with communication, sending things out in a timely manner and following up as needed. I know who I need to reach out to for different questions and I know how to contact them. This has allowed the workflow to run smoothly. Varsity is very organized and has great systems in place to allow all work to get done as expected. What did you find most impressive or unique about this company? There are so many things that impress me about Varsity but there are two main things that stand out to me. The first is there specialization in supporting schools and non profits. This is huge to us because we need a company that understands our needs and is able to support us accordingly. The second is the willingness and friendliness of all Varsity staff. No matter who I am talking to, everyone has been so helpful, patient and supportive. It makes working with them a joy. Are there any areas for improvement or something they could have done differently? At this time there isn't anything they could be doing differently. I'm so impressed with them and I'm looking forward to working with them for many years to come. --- #### Managed IT Services for Nonprofit Organization **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2014 - Ongoing **Project Summary**: Varsity Technologies provides a nonprofit firm with managed IT services, assisting in cybersecurity, workplace performance, and technological innovations. They also help the client move to MS Azure and MS 365. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, Peninsula Family Service - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 25, 2022 **Feedback Summary**: Varsity Technologies' professional team effectively communicates with the client through the project's different stages, from assessment to post-implementation review. They also have a great working relationship with the client. The firm can always reach out to the vendor and know they will respond. ""It is a pleasure to collaborate not only on big projects but also on day-to-day operations."" **BACKGROUND** Please describe your company and your position there. Peninsula Family Service provides comprehensive services that support individuals and families at various stages of life. Originally a small organization founded in 1950, Peninsula Family Service has grown to recognize the need for innovative, professionally-led, locally-targeted solutions to secure the wellness and stability of our neighbors. The community has rallied behind this mission, providing fundraising support and volunteers to establish and grow expert-led programs. The Bay Area has grown and evolved over many decades, and we have been there every step of the way – providing support, caring for our neighbors, and becoming a deeply trusted part of this community. We are grateful to share our legacy and ongoing mission with so many members of our community, as we continue to bring support, education, and resources to those who need it most. CFO **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? PFS relies on Varsity for management support, and IT strategic services. **SOLUTION** How did you select this vendor and what were the deciding factors? PFS went through a through selection process. It was import to find a IT provider that had knowledge and background in supporting non-for-profits. Describe the project in detail and walk through their service package. Varsity provides our organization with full managed IT services, consulting, and cybersecurity. As part of that, we rely on them to assist us with workplace performance, technology innovations, risk and compliance. We are working with Varsity to move us full to Microsoft Azure and Microsoft 365 in 2022. How many resources from the vendor's team worked with you, and what were their positions? Varsity has a great team that provides help desk, field, engineers, and ongoing management planning. What is best is that we've had the opportunity to work with the same people that are assigned to us. We have direct relationships with the Founder/CEO and the executive team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The biggest asset is the great team that Varsity has. They are able to effectively communicate through different stages of the project from assessment through requirements and follow up post implementation. How effective was the workflow between your team and theirs? We have a great working relationship from the support to interactions with the management team. And we always know that we can call or text the execs at Varsity and they will respond. What did you find most impressive or unique about this company? The team is the greatest asset. It is a pleasure to collaborate not only on big projects but also on day-to-day operations. Are there any areas for improvement or something they could have done differently? N/A --- #### IT Services Company for Nonprofit Organization **The Project** - Services: IT Managed Services, IT Staff Augmentation, Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - June 2022 **Project Summary**: Varsity Technologies was outsourced to provide IT service company. They run an entire website and troubleshoot.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing & Communications, Grace Cathedral San Francisco - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 6, 2022 **Feedback Summary**: Varsity Technologies successfully migrated the client's website to a WordPress engine. They stayed over a weekend to help the client with bugs. Their customer-oriented service was very patient and nice, despite having wonky end customers. ""The founder takes a keen interest in ensuring excellent customer service."" **BACKGROUND** Please describe your company and your position there. I am the Senior Director of the Marketing and Communications at Grace Cathedral. We are a 100+ year old organization and have over 50 employees. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? We use Varsity are our outsourced IT organization. They do everything from wiring up our building, setting up lap tops, running our entire website and troubleshooting. **SOLUTION** How did you select this vendor and what were the deciding factors? I was not part of the vendor selection process. They have been a trusted IT organization with Grace Cathedral for 10+ years. Describe the project in detail and walk through their service package. From my personal experience, Varsity Tech support responds to all of our helpdesk ticket requests. They do it very quickly and spend the time to ensure that things are working. They also send staff from their team to come on site and help us as needed. A lot of our staff at Grace are not very tech savvy and Varsity is extremely patient with them. How many resources from the vendor's team worked with you, and what were their positions? I have worked with approximately 5 different team members from Varsity and even the founder. The expertise vary from junior IT helpdesk personnel to back end Web Server support. They are all stellar. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We migrated from a shared service for our web site to a dedicated service with WP Engine. While it seems like a small task, it was something that Grace Cathedral had not undertaken in the past. Varsity assigned Dan Pham to stay with me through the weekend and we both made sure the the move did not crash our website. This was extra critical to have someone on site over the weekend because that actually was a peak time of activity for our organization. How effective was the workflow between your team and theirs? For the example I listed above the planning and migration went very well. We worked with 2 other external parties and we all knew our roles and responsibilities. What did you find most impressive or unique about this company? The founder takes a keen interest in ensuring excellent customer service. All of the employees are very well trained, very patient and over all very nice people. -- Working IT Helpdesk is not an easy job and customers can be a bit wonky. Varsity team really know how to work with us! Are there any areas for improvement or something they could have done differently? Nope. --- #### Managed IT Services for Nonprofit Organization **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: May 2014 - Ongoing **Project Summary**: Varsity Technologies had been hired by a nonprofit organization to provide IT assistance for their toolkit. The vendor is mainly assigned to ensure that the client is responsive to their community's needs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Administrator, Walter & Elise Haas Fund - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 1, 2022 **Feedback Summary**: The client feels supported by Varsity Technologies. They have been committed to using strong and effective ticketing systems that keep up with the company's issues. Moreover, the team has diversified their own workforce to accommodate nonprofits.      ""Varsity has remained committed to the nonprofit sector and has committed to diversifying its own workforce."" **BACKGROUND** Please describe your company and your position there. I'm the administrator for a small grantmaking organization that invests $10-$14MM in nonprofit organizations in the San Francisco Bay Area. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? As a small nonprofit, we needed assistance managing both technology and technology strategy for our work to amplify the impact of Bay Area nonprofits. Working with Varsity Technologies allows us to keep our toolkit not only current, but forward-looking, and ensuring that we're responsive to community need. **SOLUTION** How did you select this vendor and what were the deciding factors? Varsity's commitment to the nonprofit sector mirrors our own. Their understanding of our operations and our responsibility to wise use of digital tools allowed us to collaborate together on solutions. Describe the project in detail and walk through their service package. Varsity manages our business suite and cloud solutions and integrations with our grantmaking software tools, and is there for special projects that strengthen our cybersecurity: from user practice to device management to SSO to privacy. How many resources from the vendor's team worked with you, and what were their positions? We started our relationship with the President, and have had unfettered access to COO, lead engineers, sourcing, and tech support staff, knitted together by effective CSR. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Varsity routinely allows us to pilot new products and create shared learning about the appropriateness of technologies for grantmakers. In the meantime, our small staff of 10 feels supported and confident about the tools they manage for us. How effective was the workflow between your team and theirs? Varsity is committed to using strong and effective ticketing systems that keep up apprised of progress on open issues and new projects. We have open channels to key staff and management. What did you find most impressive or unique about this company? Varsity has remained committed to the nonprofit sector and has committed to diversifying its own workforce. It's important to us to see how they are opening doors and supporting the careers of women and BIPOC technologists. Are there any areas for improvement or something they could have done differently? Varsity continues to take the pulse of our staff to make sure service meets expectations and keeps me on a monthly feedback schedule in addition to project debriefs. We know we all have to think about how to do things better, and I feel comfortable anytime Varsity wants me to reflect on where they want to improve. --- #### IT Management & Support for Pretrial Services Nonprofit **The Project** - Services: IT Managed Services, Other IT Consulting and SI - Project size: $200,000 to $999,999 - Project length: June 2018 - Ongoing **Project Summary**: Varsity Technologies provides IT services and support for a nonprofit pretrial services agency. They offer a wide range of support and serve the client’s needs, managing their entire technology platform. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, SF Pretrial - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 23, 2021 **Feedback Summary**: The client is satisfied with Varsity Technologies’ performance, which has met all their metrics. The team is responsive, accessible, and knowledgeable about the client’s field. They lead a seamless project management and communicate effectively via email, phone, and in-person meetings. ""We appreciate them as partners, collaborators, and effective problem solvers."" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of San Francisco Pretrial Diversion Project, a nonprofit, community-based pretrial services agency. We provide a comprehensive range of services, including arranging in-custody release, diversion, owner-cognizant court team, and supervision and release. We’ve operated for 45 years and are embedded in San Francisco’s criminal justice system. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Varsity Technologies? As most companies, we rely on technology to run our agency. We collect sensitive criminal justice data and run a process to input it into an algorithm that generates reports for the courts. Therefore, we need to manage the data and track outcomes. **SOLUTION** What was the scope of their involvement? Varsity Technologies provides basic IT services. They offer a wide range of support and serve our needs. We track outcomes from everything from case management services and releases to public safety court appearances and more. Overall, they manage our entire technology platform. Additionally, they’ve purchased and installed software over the years. What is the team composition? The number of team members ranges based on the project. We’ve had some large-scale implementations where we’ve needed to accommodate a 24/7 operation. There’d be about 5–6 people from Varsity Technologies’ team at those points. On a daily basis, we have access to their support line. Since we operate 24/7, every day of the year, including holidays, their support lines work with us day and night because we can’t afford our network to go down. They’re on call for us, and they have one main person working in the office to provide hands-on support. Finally, we’re in contact with a couple of people from their management team — we constantly meet with them to coordinate for additional services. How did you come to work with Varsity Technologies? Over the last three years, we’d tripled our size, so we needed a technology company that could keep up with that growth and our sophisticated operation and handle all the new technology we had to implement. Our COO found them and brought them on board. How much have you invested with them? We’ve probably spent between $250,000–$500,000. What is the status of this engagement? We started working together in June 2018, and our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Everything works within our metrics. How did Varsity Technologies perform from a project management standpoint? They’ve always done an excellent job, and they’re very accessible. We communicate with them in person or through email and phone. What did you find most impressive about them? We appreciate their responsiveness. Also, they’ve demonstrated a wide range of knowledge on the technology we use even though we’re a specialized industry. Overall, they’re good people, and we appreciate them as partners, collaborators, and effective problem solvers. Are there any areas they could improve? There have been challenges in some of the projects we’ve implemented, but I think they’ve been related to the number of people we had to support the implementation. However, those issues are related to how much we can afford as a nonprofit. If we could spend more money, we’d do it. It isn’t always their fault. Do you have any advice for potential customers? Be very thorough about your need and outline a plan that everyone can look back at if there’s a challenge. Also, create a realistic scope of work and make sure everyone understands it. --- #### Managed IT Services for Non-Profit Childcare Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: Varsity Technologies provided IT services for a non-profit childcare company. They were hired for having the best cultural and technological fit for their organization. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Community Childcare Council of Sonoma County - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Dec 3, 2021 **Feedback Summary**: The client was surprised by Varsity Technologies' level of customer service. They are patient, technologically savvy, caring, and respectful. The vendor has also helped the client elevate their technological capabilities since the pandemic.  ""Varsity is very caring and the never make our staff feel inadequate."" **BACKGROUND** Please describe your company and your position there. Office Manger for 4Cs. 4Cs provide childcare for low-income families and subsidized care with the mission that every child pre-K services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? Provide Manage IT services for the organization. I was not involved with bringing on Varsity initially but am responsible for making sure Varsity is the best cultural and technological fit for the organization as well as compliant with state regulations. **SOLUTION** How did you select this vendor and what were the deciding factors? As a non-profit, we have fiscal responsibility to make certain our federal dollars are spent appropriately. Varsity is also focused on the non-profit space and therefore their staff understands our needs. Describe the project in detail and walk through their service package. Managed IT services are Varsity's primary services for 4Cs. Primarily network and desktop support. How many resources from the vendor's team worked with you, and what were their positions? I work with Anna and Kevin primarily. Anna and Kevin for equipment purchase. Baise, Michael, and Estifanos for field technician services. On the service desk, I do work with everyone but primarily Brenden. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? 3 areas where Varsity overperforms. Estifanos has really shined in helping our staff and elevating our technological capabilities since the pandemic. He has been instrumental in getting the 4Cs to a higher level. Kevin also worked to help make all the purchasing requirements move forward. Brenden is the most amazing service desk person. He follow through on technology issues is always excellent. I refer to them as our Dream Team. These individuals are the primary reason why the 4Cs renewing our contract. How effective was the workflow between your team and theirs? Kevin, Brenden, and Estifanos are the primary people I work with and their service has been excellent. What did you find most impressive or unique about this company? I am surprised at the level of customer service from a tech company. Varsity personnel are very patient especially working with our staff which technologically savvy. Varsity is very caring and the never make our staff feel inadequate. Are there any areas for improvement or something they could have done differently? Lack of continuity with the service desk. Turnover is expected but could be managed a little better. Varsity did, however, assign Brenden who really understands and knows our organization. --- #### Onboarding Services for Foster Care Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2015 - Ongoing **Project Summary**: Varsity Technologies provides onboarding services for a foster care service company. Their service includes IT support, network support, help desk, and equipment deployment. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Home Approver Specialist, Alternative Family Services - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 24, 2021 **Feedback Summary**: Varsity Technologies has done a great job so far. Everything has been configured in a timely manner, as well. The vendor has went out of their way to understand their issues, no matter how complex. They are highly regarded as problem solvers.  ""Whenever there is an issue, especially a complex one, the Varsity team finds a way to help and resolve an issue."" **BACKGROUND** Please describe your company and your position there.AFS is a non-profit organization focusing on family services, foster care, and adoption and mental health. I am the Home Approver Specialist. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies?Managed IT Services. Laptop support specifically for on-boarding of new employees and new assignment of equipment. **SOLUTION** How did you select this vendor and what were the deciding factors?I was not involved in the selection of Varsity at that time.Describe the project in detail and walk through their service package.Manage the AFS network. Varsity provides IT Support, Network support, help desk, and equipment deployment.How many resources from the vendor's team worked with you, and what were their positions?I work with 2 people in particular, Van and Estifanos. They work with me for setting up new PCs and configuring new computers for new hires. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?The Varsity team does a very good job in ordering new PCs and getting them configured in a timely manner for the organization's new hires. It is a very easy process in working with Varsity.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I'd like to shout out Ezelle (Cloud Ops) and Van (Field Engineer). They are both highly professional and knowledgeable, and we appreciate how kind and experienced they are as well. How effective was the workflow between your team and theirs?The Varsity team is very effective and knowledgeable about technology and how it fits with AFS.What did you find most impressive or unique about this company?Whenever there is an issue, especially a complex one, the Varsity team finds a way to help and resolve an issue.Are there any areas for improvement or something they could have done differently?The Varsity team are problem solvers and once in a while, very rarely, would need to give a realistic timeline especially with difficult problems. --- #### IT Management for Nonprofit Educational Organization **The Project** - Services: IT Managed Services, IT Strategy Consulting - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Varsity Technologies inherited an IT management service for a nonprofit educational organization. The vendor is mainly responsible for explaining industry-exclusive problems into concrete solutions. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** CEO, Mission Graduates - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 23, 2021 **Feedback Summary**: Varsity Technologies helped helped the internal team translate technology issues in layman's terms. Their team has also elevated their work beyond satisfaction, helping the client understand their concerns appropriately. The client now aims to add one to two sites with them every year. ""Their manager has been helpful with translating technology issues and processes into a language we can understand."" **BACKGROUND** Please describe your company and your position there. Mission Graduates is an organization which helps students to prepare, get into, and graduate from college. Focus on serving LatinX, immigrants, and Black youth and families. I am the CEO of the organization. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? Hired Varsity to be the organization's managed IT provider. **SOLUTION** How did you select this vendor and what were the deciding factors? We were not happy with current provider at the time. I had our CFO reach out to a few different firms and we selected Varsity. For our organization, supporting our staff and translating IT into a language our staff is comfortable with was the primary factor in our decision. We also looked for a provider that could help us scale our program operations to multiple sites. Describe the project in detail and walk through their service package. At the time, we grew to new school sites and need functioning connectivity for staff at a school site which is separate from the school district's IT connection. How many resources from the vendor's team worked with you, and what were their positions? The CFO at the time made the decision. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have been able to successfully scale to five new sites since our partnership with Varsity. Our goal is to typically add 1- 2 new sites every year. How effective was the workflow between your team and theirs? Their manager has been helpful with translating technology issues and processes into a language we can understand. Terrance is also very helpful and elevates his work beyond satisfaction in order for staff to understand technology appropriately. What did you find most impressive or unique about this company? As a result of feedback from us to Varsity, Patrick was able to put a texting platform in place which helped with a work solution for students and staff to accommodate a communication solution around a school district's guidelines. Are there any areas for improvement or something they could have done differently? Requisition process during a supply shortage could be improved with better relationship with a vendor. --- #### IT Consulting & Services for Foster Care Company **The Project** - Services: Cloud Consulting & SI, Other IT Consulting and SI - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Varsity Technologies is a foster care agency's IT partner. They manage hardware, maintain a virtual desktop, and suggest needed system improvements. Additionally, they've conducted a security awareness seminar. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Information Systems Manager, Alternative Family Services - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 23, 2021 **Feedback Summary**: The internal team is highly satisfied with Varsity Technologies' support, which has improved the security of the client's systems. Armed with superb project management and communication skills, the team has maintained a smooth process. Overall, they're personable and always ready to help. ""Varsity Technologies is a very personable team. They have the right mindset."" **BACKGROUND** Introduce your business and what you do there. I’m the information systems manager at a foster care agency. I act as the liaison between our company and our IT partner. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Varsity Technologies? We needed someone to help us with our IT needs. **SOLUTION** What was the scope of their involvement? Varsity Technologies provides a wide range of IT services. They manage all of our hardware, including mobile phones and laptops. We also have a virtual desktop that they maintain. Their work is a combination of both on-site and remote support.  If needed, they give us recommendations on how to upgrade our systems. The Varsity Technologies team has also helped us with various other projects, like conducting a security awareness seminar. What is the team composition? Our main point of contact is a client success manager. We’ve also worked closely with their VP of operations. Meanwhile, there are around six people on their help desk team. We also have a designated field technician. How did you come to work with Varsity Technologies? We already had a long-term relationship with Varsity Technologies before this project. What is the status of this engagement? The project started in January 2020, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve conducted some staff satisfaction surveys, and the results have been highly positive. Furthermore, the Varsity Technologies team has really made our systems more secure. How did Varsity Technologies perform from a project management standpoint? Their project management skills are great. They have a helpdesk that we can access via phone call and email. We also have weekly meetings to review our ongoing projects. We’ve recently been having daily correspondence through Microsoft Teams, and it’s worked out really well. What did you find most impressive about them? Varsity Technologies is a very personable team. They have the right mindset, so they’re always very helpful. Are there any areas they could improve? Their ticketing system is a bit convoluted. Sometimes our tickets get buried, so they definitely need to improve the system. Do you have any advice for potential customers? Be transparent and let them know everything they need to fulfill your needs. --- #### IT Services Company for Business School **The Project** - Services: Cloud Consulting & SI, IT Managed Services, Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: Varsity Technologies provided ongoing support for a business school's AV and IT infrastructure. They had more than 15 campus projects to their name.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Business School - Industry: Education - Client size: 5,001-10,000 Employees - Review Type: Online Review **The Review** — Oct 4, 2022 **Feedback Summary**: Varsity Technologies successfully helped the client successfully open their new hub. They integrated the client's IT system in Europe and Asia. Most of all, they were customer-oriented and highly detail oriented. ""Varsity is customer-oriented and not only listens but provides solutions."" **BACKGROUND** Please describe your company and your position there. As one of the world's leading and largest graduate business schools, that brings together people, cultures, and ideas to change lives and transform business and society. My position as Operations Manager is to oversee the operational activities at the Hub. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? New Hub creation where we needed help with building design and startup. In addition, we needed ongoing support to work with our other teams in located in Asia, Abu Dhabi and Europe campus. **SOLUTION** How did you select this vendor and what were the deciding factors? Varsity was selected among multiple vendors. Our criteria were experience, reputation, and specific understanding of higher education needs, especially in startup hub with building construction. Varsity had all of these along with more than 15 campus projects to their name and currently supported higher education customers. Describe the project in detail and walk through their service package. Varsity provides project deployment services and works seamlessly with our internal IT located in Asia and Europe. Their deployment included assistance with IT related to build-out and AV deployment and IT infrastructure deployment. Their services include direct support for users, staff, and classroom support in addition to services for back office IT administrations in conjunction with our IT team in Asia and Europe. How many resources from the vendor's team worked with you, and what were their positions? We work with the executive team at Varsity along with our field technician. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Successfully opening and startup of the new Hub in San Francisco. How effective was the workflow between your team and theirs? Integration of IT systems with the school in Europe and Asia Coordination of operations and procedure needs What did you find most impressive or unique about this company? ‘Client first’ approach. Varsity is customer-oriented and not only listens but provides solutions Regular check-ins Are there any areas for improvement or something they could have done differently? Nothing to add here as we speak regularly. --- #### Managed IT Services for Philanthropic Foundation **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: Varsity Technologies manages a philanthropic foundation's IT. The vendor had inherited the project from an unresponsive and ineffective predecessor. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Deputy Director, Goldman Environmental Foundation - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 3, 2021 **Feedback Summary**: Varsity Technologies has provided much quicker solutions than prior to their engagement. They are also responsive and resourceful with their work, despite having to work remotely. Overall, they are highly praised for their sense of accountability and how they integrate the client's feedback. ""Varsity's service is much quicker and they provide more successful outcomes."" **BACKGROUND** Please describe your company and your position there. Goldman Environmental Foundation -- I am the Deputy Director - I manage all daily operations, oversee events and programming. I am also in charge of the tour. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? At the time of selection, we were looking at Varsity for our Managed IT Services. **SOLUTION** How did you select this vendor and what were the deciding factors? Selected Varsity based on a referral from one of our board members who was a current client. Describe the project in detail and walk through their service package. At the time, Goldman Environmental was having numerous challenges with their current IT provider. Lack of response and not able to solve some of the ongoing IT issues the organization was facing. We then hired Varsity. How many resources from the vendor's team worked with you, and what were their positions? Working with Sr. Engineer, Field Tech, COO. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? From a support perspective, our employees needed desktop support. Varsity's service is much quicker and they provide more successful outcomes. How effective was the workflow between your team and theirs? Workflow is much better with quicker response. What did you find most impressive or unique about this company? Remote working has been a challenge with the pandemic with home bandwidth issues. Varsity is still able to address and resolve those issues. Are there any areas for improvement or something they could have done differently? There have been issues but they do get resolved and worked through. --- #### IT Management for Child Support Service Company **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: Varsity Technologies manages a child support service company's IT needs. They are also involved in their cybersecurity projects and purchasing initiatives. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Public Policy Director, 4Cs Sonoma County - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 30, 2021 **Feedback Summary**: As the internal company expands its business, Varsity Technologies increases their on-site support. Their helpdesk is also always responsive and timely. The client maintains flexibility and responsiveness with their meetings. Most of all, the vendor has understood their unique needs. ""It's been effortless and smooth."" **BACKGROUND** Please describe your company and your position there. I am the Public Policy Director and I oversee Office Management, including IT services. 4Cs is a multi-service community-based organization providing child care support and services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Varsity Technologies? Managed IT services. **SOLUTION** How did you select this vendor and what were the deciding factors? 4Cs is mainly state funded and we have to go out to bid and get at least 3 bids every 3 years. Varsity had the strongest proposal and they work with nonprofits like ours. Describe the project in detail and walk through their service package. Manage IT network, special projects, purchasing, cyber data security. How many resources from the vendor's team worked with you, and what were their positions? President, client success manager, help desk, on-site technician. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Varsity has increased their on-site support to meet our changing needs, they sent an on-site technician to assess a new space when we were expanding space. Their helpdesk is always responsive and timely. We have monthly meetings with the client success manager to discuss ongoing and future needs. How effective was the workflow between your team and theirs? We often have to be flexible and reschedule meetings, which they are responsive to. It's been effortless and smooth. What did you find most impressive or unique about this company? Varsity works with a lot of non-profits like ours, and they understand our unique needs. Are there any areas for improvement or something they could have done differently? There has been some turnover, which has resulted in communication hiccups, but that is something that is difficult to control. We have seen great improvement in this area this year. --- ## Portfolio & Awards ### Cloud Migration The goal was to move the organizations entire infrastructure to the cloud.  The scope of the project includes:    1.     Moving workstation and directory services to AZURE AD  2.     Leverage M365 security policies to protect end-user devices and user identity  3.     Moving off the Citrix platform  4.     Migrating File Server to SharePoint  5.     Configure backup retention for computers/storage of SharePoint and OneDrive with 2-year retention ### Cloud Solution The goal was to migrate Mental Health department (MH) users off the Citrix platform to SharePoint and Azure AD. The scope of the project includes: 1.     Moving workstation and directory services to AZURE AD  2.     Leverage M365 security policies to protect end-user devices and user identity  3.     Moving off the Citrix platform  4.     Migrating File Server to SharePoint  5.     Configure backup retention for computers/storage of SharePoint and OneDrive with 7-year retention ### ThreatWatch Security Solution Implement the following security solutions: 1.     Multi-Factor Authentication (MFA) to neutralize the risks associated with compromised password by adding an additional layer of security. 2.     Implement Single-Sign On – Single sign-on (SSO) is a user authentication tool that enables users to securely access multiple cloud applications and services using just one set of credentials. 3.     Employee Security Awareness Program (KnowBe4) to reduce the risks and incidents of security breaches. 4.     Implement Intercept X w/EDR for Workstations to detect Anti-Ransomware and malware 5.     SOC Services and Monitoring ### New Office Setup Relocate OR department and staff to a new office location:   1.     Implementation Planning 2.     Vendor management 3.     Verification of cabling, electronical and HVAC, ISP 4.     Deploy network equipment (firewall, switches, UPS and wireless access points) 5.     Move coordination, e-waste pickup and first day support ### Leveraging The Cloud Convert their on-premises infrastructure to the following cloud-based solutions: 1.     Microsoft Azure Active Directory for central management of user accounts and computers (includes Multifactor Authentication) 2.     Microsoft Intune for management of computer policies and restriction 3.     SharePoint Online for archival storage of current file shares ### Firewall Upgrade Deploy and upgrade firewall in 7 locations! ### Industry Recognitions - Thought Leader - Cyber Insurance - Thought Leader - Technology Should Empower You - Electric Vehicle Fleet 2020 - 100% Carbon Neutral Data Center Since 2019 - Carbon Neutral Company 2021 - California Green Certified Business ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 13 - Overall Review Rating: 4.8 Last Updated: 2026-07-20T10:24:10Z ### Business Entity - Business Entity Name: Varsity Technologies, Inc - Source: California Secretary of State - Jurisdiction of Formation: California - Date of Formation: January 11, 1999 - Status: Active - Last Updated: September 1, 2022 - ID: 2074054 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (3) ### San Francisco, CA (Headquarters) - 1390 Market Street, St 908 - San Francisco, CA 94102 - United States - 10 - 15 employees - Phone: 877-886-0557 ### New York, CA - 134 N 4th St - New York, CA 11249 - United States - 1 employees - Phone: 877-886-0557 ### Sacramento, CA - 400 Capital Mall, 9th Floor - Sacramento, CA 95814 - United States - 2 - 5 employees - Phone: 877-886-0557 ## Contact Varsity Technologies [Send a message](https://clutch.co/profile/varsity-technologies) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/varsity-technologies) - [Facebook](https://www.facebook.com/Varsity-Technologies-189688292203/) - [X](https://twitter.com/varsitytech) - [Instagram](https://www.instagram.com/varsity_it/)