IT Cloud & WAN Services Provider

VarianceM is a Network Service Provider & Technology Infrastructure Expert. Customer Service is our driving force, it's not just about taking a support call or answering few questions. We believe customer service is what defines a business. With 14+ years of experience in various market sectors, we pride ourselves in solving customer challenges with technology. You will be talking to business technologists and experts, not sales people. Thats our promise.

 
$5,000+
 
$100 - $149 / hr
 
Freelancer
 Founded
2013
Show all +
Oakbrook, IL
headquarters
  • 2021 Midwest Rd Suite 200
    Oakbrook, IL 60523
    United States

Reviews

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IT Systems Implementation for Wholesale Coffee Retailer

“They clearly have a vast knowledge of multiple systems and configurations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Feb. 2019
Project summary: 

VarianceM provided IT consulting and configuration services relating to routers, switches, and other devices at various store locations. 

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
John Comeau
IT Lead, Intelligentsia Coffee Inc.
 
Verified
The Review
Feedback summary: 

VarianceM provided top-notch IT services, including invaluable suggestions for upgrading the company's infrastructure and troubleshooting various issues as they came up. Highly responsive, accessible, and organized in their approach, working with them was seamless. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the IT lead at Intelligentsia Coffee Inc., a retail and wholesale coffee company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VarianceM?

We hired VarianceM primarily for IT consulting, as well as some hands-on IT configurations across our store locations. 

SOLUTION

What was the scope of their involvement?

VarianceM provided consulting as we started new projects and configured some of the routers, switches, and other devices we purchased at our stores. They ensured routers at different locations were communicating properly to our hub location, correcting firewall and VPNs in the process. They also provided business strategy recommendations such as the type of equipment we should consider to upgrade our infrastructure.

How did you come to work with VarianceM?

We were already working with them when I came into the role, and I was encouraged to continue the relationship based on their services in the past. 

How much have you invested with them?

We invested between $10,000–$15,000.

What is the status of this engagement?

We worked on several projects between November 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their services is second to none. They were able to configure our technologies and resolves any issues seamlessly, troubleshooting when necessary. 

How did VarianceM perform from a project management standpoint?

They were very responsive and accessible; I could always get ahold of someone on the phone within an hour if I needed help troubleshooting issues in the field. They also provided thorough documentation of their work, including functional specifications and follow-up reports that broke down the work completed in great detail. 

What did you find most impressive about them?

They clearly have a vast knowledge of multiple systems and configurations. 

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Try to have as much of a plan in place as possible before reaching out to them to save on initial consultation costs. Although they're able to provide nuts-to-bolts solutions, having a more detailed plan already in place will start the relationship off more efficiently. 

5.0
Overall Score They were great to work with overall.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all of our deadlines.
  • 5.0 Cost
    Value / within estimates
    They're competitively priced compared to others and stayed within our budget.
  • 5.0 Quality
    Service & deliverables
    They always do what they say they're going to do.
  • 5.0 NPS
    Willing to refer

IT Infrastructure Rework for Private Holding Company

“They have great technical experience, and it’s clear that they've almost seen it all.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July - Oct. 2018
Project summary: 

VarianceM upgraded an existing IT infrastructure to ensure consistent uptime and improve security. They were responsible for designing and configuring firewalls, network infrastructure, and compute nodes.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
CIO, Private Holding Company
 
Verified
The Review
Feedback summary: 

Setting up a redundant network has allowed for more consistent uptime by switching seamlessly between internet providers during ISP issues. VarianceM boasts a team with clear technical aptitude and problem-solving skills. When faced with a new challenge, they’re quick to find a workaround.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CIO for a private holding company that manages multiple companies in different industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VarianceM?

We engaged VarianceM because we needed better security, availability, and reliability from our IT infrastructure in our newest endeavor. VarianceM proposed a design within our budget and implemented it as part of our “IT Infrastructure Expert as a Service” offering. The project included revamping the network, edge security (firewalls), ISP availability, and compute nodes. 

What were your goals for this project? 

Our goals were to increase the security, availability, and reliability of all resources on location to ensure as close to 100% uptime as possible.

SOLUTION

How did you select this vendor?

I had previously worked with VarianceM at a previous company and, from that experience, knew they were my go-to company for a project like this. 

Describe the project in detail. 

The project consisted of upgrading the existing IT infrastructure to ensure uptime, reliability, and security. This included designing, specifying, and configuring firewalls, network infrastructure, and compute nodes. 

On top of that, we had to have as little downtime as possible during the switchover from existing systems. VarianceM put a plan in place and executed it to perfection; we had, at most, five minutes of planned downtime.

What was the team composition?

They assigned a dedicated engineer to be our main point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since completing the project, we’ve been at 100% uptime for ISP and compute nodes, even while having ISP issues. The redundant setup has allowed us to bounce between internet providers without downtime or end users noticing. We’ve also increased security over the existing setup by eliminating unnecessary connections while increasing the availability of easy-to-read logs for security review.

How effective was the workflow between your team and theirs?

VarianceM has a quick response time to any question or issue. Our main workflow was through email as that was my preference, but, if something came up, any communication protocol was available, including SMS and phone.

What did you find most impressive about this company?

I’m impressed with their ability to find an answer to any issue. They have great technical experience, and it’s clear that they've almost seen it all. If there’s something new that they haven’t encountered, they’re not afraid to let us know. The team will then look into the matter and pretty much become experts within a day or so. 

Are there any areas for improvement?

No, there’s nothing that I can currently think of from this engagement.

5.0
Overall Score For the fees they charge, they can't be beat. I trusted them immediately from the start.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    It was a great value for the cost. We weren't paying for someone to figure things out; they just knew it.
  • 5.0 Quality
    Service & deliverables
    They produce the highest quality of work and will inform us when there are issues, if any.
  • 5.0 NPS
    Willing to refer
    I refer them to other IT friends when I can.

Software Implementation & Training for POP Displays Company

“…they have a deep knowledge of a number of topics in the IT world and advise us accordingly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

VarianceM initially trained staff on how to use various software (e.g., VMware, Sphere, Windows Active Directory). Now, they provide ongoing IT consulting services and support on large implementations.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Network Manager, Point-of-Purchase Display Company
 
Verified
The Review
Feedback summary: 

Throughout the engagement, VarianceM has proven to be an excellent IT partner thanks to their resourceful knowledge base. They’re able to quickly identify potential risks and offer alternatives solutions that better align with company goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the network manager for a point-of-purchase display manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VarianceM? 

We initially engaged them to train our team to use specific applications but have since expanded their role to general infrastructure and networking support.

SOLUTION

What was the scope of their involvement? 

In the beginning, they came onboard to troubleshoot our training processes and advise us on our software. They showed us how to use VMware, vSphere, and both the 2008 and 2013 versions of Windows Active Directory.

Since then, they’ve supported us on a number of large implementations across all of our locations. This has included a Fortinet Firewall project, a NetApp SAN upgrade and migration, an XPoint wireless migration, and a Cisco wireless controller and access point upgrade and migration.

What is the team composition?  

They’ve assigned a dedicated engineer who is our main point of contact. 

​​​​​​How did you come to work with VarianceM?

We had an existing relationship with one of their engineers, so we considered them for the partnership.

How much have you invested with them?

We’ve spent about $80,000 thus far.

What is the status of this engagement? 

Their work started in June 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While we haven’t measured their performance quantitatively, my network administrator and I have worked directly with VarianceM for some time, now. We know how well they work and how successful they are.

How did VarianceM perform from a project management standpoint?

Everything has been great. The team works on and off site, so they’re always accessible to us. To manage projects, we use an online portal that lays out the milestones and provides progress updates. We can also submit questions through the program, which is very helpful.  

What did you find most impressive about them? 

I’m impressed by their level and quality of service. Unlike other vendors, VarianceM doesn’t try to nickel and dime us. Rather, they have a deep knowledge of a number of topics in the IT world and advise us accordingly. Whenever we’ve thrown them a challenge, they’ve either already been exposed to it or can quickly find the answers that we need.

Are there any areas they could improve? 

No, I don't have any suggestions or complaints at this time.

Do you have any advice for potential customers?
 
It's helpful to communicate the bigger picture to them so that they can provide better guidance. Because they have such a high level of IT experience, they can easily identify potential issues that may crop up with a specific solution you’ve outlined. From there, they can better align your solutions with your goals.

5.0
Overall Score We’ve had a great experience so far. They’ve helped us out with all of our technical issues, delivered within reason, and kept to a fair price.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven’t had any trouble reaching them; they’re available when we need them.
  • 5.0 Cost
    Value / within estimates
    Their costs are reasonable for this type of service.
  • 5.0 Quality
    Service & deliverables
    They’ve been able to help us resolve every problem we’ve given them, so I have no complaints at all.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Software Optimization for Food Importer

“Our up time is now at over 99%.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Ongoing
Project summary: 

VarianceM helped scale the client's IT infrastructure according to business requirements and now provide ongoing support. This involved infrastructure design, implementation, monitoring, and support.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Peter Szponder
IT Systems Admin, Mazzetta Company
 
Verified
The Review
Feedback summary: 

VarianceM has made significant improvements to the overall reliability of internal systems across five branch locations. Highly communicative and responsive, their approach is relatively seamless. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the IT systems administrator for Mazzetta Company, a food importer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VarianceM?

We reached out to VarianceM for software optimization services, including network stability and backups. 

SOLUTION

What was the scope of their involvement?

VarianceM upgraded our network infrastructure, which included current infrastructure mapping and reworking elements of it for efficiency. They've also established monitoring, backups, and redundancies of vital network services, as well as having addressed connectivity issues for all five of our branch locations. They continue to provide assistance for managed services and any IT related issues as needed. 

What is the team composition? 

We work directly with the owner of the company.

How did you come to work with VarianceM?

I knew of VarianceM through a managed services company we used to work with, as well as some of their previous clients who provided rave reviews. 

How much have you invested with them?

We've probably invested about $250,000 in total over the years.

What is the status of this engagement?

We've been working with them since May 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our up time is now at over 99%. We're very happy with their continued support overall; I've never heard a single complaint from our team about working with them. 

How did VarianceM perform from a project management standpoint?

They're very responsive and accessible through SMS and email. They're able to work both on and off site as needed. 

What did you find most impressive about them?

I can always get ahold of them when I need to.

Are there any areas they could improve?

I can't think of anything. VarianceM is one of the best firms I've ever worked with.

Do you have any advice for potential customers?

Provide clarity around business goals and any budgeting constraints and trust in their process.

5.0
Overall Score They're very communicative and easy to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've always been able to accommodate our timelines.
  • 5.0 Cost
    Value / within estimates
    They've been able to work within our budget very well.
  • 5.0 Quality
    Service & deliverables
    They provide top-notch solutions.
  • 5.0 NPS
    Willing to refer
    I've recommended them before and will continue to do so.