Variance Infotech Pvt LTD

BACKGROUND

Please describe your company and your position there.

I am an Account Manager and Producer at DDSN, an all Australian Digital Agency who provide websites, apps, CRMs and all related integrations www.ddsn.com

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD?

I worked with Variance Team on the implementation of a CRM extension for our company. The team is smart and easy to work with. I highly recommend Variance Team for future projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

Research via the SuiteCRM store showed that Variance is highly rated and their support during the trial period was second to none.

Describe the project in detail and walk through the stages of the project.

One of our client's requied BI level reporting off their SuiteCRM instance. I selected Sapiens BI on a free trial. I installed the extension and started working with it to see if it could fill our need, which it did and when I ran into any hurdles the team were very repsonsive and now that we have solved everything for the client we can launch the solution to live.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with the Urvi and a number of people in Technical Support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Using the Sapiens BI tool we brought the activity in the CRM to life so that the value of usign such a product is demonstratable.

How effective was the workflow between your team and theirs?

The comms between our teams were very effective and timely.

What did you find most impressive or unique about this company?

Honestly, I was surprised at how excellent their technical support and how responsive they were as as I have had a much different experience with other vendors through the same platform in the past (one took a year to write back. A year!).

Are there any areas for improvement or something they could have done differently?

I can't think of anything. They worked with me until all needs were met. Can't ask for more than that.

BACKGROUND

Please describe your company and your position there.

The company was established in the year 1994 and today it expertises in diversified financial services. The company was the first broking house in Gujarat to be a member of National Securities Depository Ltd (NSDL) and the first broking name to render services in NSE F&O in Ahmedabad.

Today, we have emerged as a premium house in stock-broking by focusing its services on the retail network. I am a Director and member of the management committee of the company.

I hold a BE in Mechanical Engineering from Gujarat University and MS in Computer Engineering from Florida Atlantic University, USA. Before joining the company she worked with Intel Corporation, USA for 4 years.

She held a key management position in factory automation software development group. She joined the board in 2008 and is presently looking after human resources, employee training, and software development aspects of the business.

She is responsible for bringing about large scale improvements in employee communication, teamwork and customer satisfaction at the company. Systems she has put in place for continuous monitoring of internal and external communication has resulted in the improvement of many operational processes of the company.

She holds various NISM certifications required by SEBI related to equity and currency derivatives, mutual funds and insurance distribution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD, and what were your goals?

We hired variance infotech for the implementation of CRM to monitor and improve the internal operational processes and to improve customer communication and franchises.

The company has always believed in keeping the interest of customers at the forefront. Variance InfoTech helped us to improve the customer experience with cutting-edge CRM solutions.

SOLUTION

How did you select Variance Infotech Pvt LTD and what were the deciding factors?

We were looking for a CRM company with good experience in the same domain to fulfill our needs. After looking at their track record and review of various customers we selected variance to be a service provider for CRM implementation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of Work

1. Implementation of CRM
2. Integration of CRM with Telephony system
3. Integration of CRM with the Trading system to see customers trade summary
4. CRM customization to meet Trading needs.

Technologies : OpenSource CRM software (vTiger) FreePBX (PBX System)

How many people from the vendor's team worked with you, and what were their positions?

There are 5 people from Vendor Team working on the projects.

1. Sr. Business Analyst -1
2. Sr. Programmer - 1
3. Jr. Programmer - 2
4. VOIP Engineer -1

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It has helped a lot and reduced operational overhead. We quickly see a recording of the Incoming/Outgoing call from the CRM system integrated with the telephony system.

We can quickly see report and analytics of the entire operation quickly from CRM Tracking customer calls is faster. The solution is faster with ticketing systems and task assignment

Describe their project management style, including communication tools and timelines.

We are very happy with project management from Variance. We communicate with the team via phone, WhatsApp, google meet, Zoom call, and Email. Communication was good and transparent.

What did you find most impressive or unique about this company?

They provide a quick, trustworthy and reliable service.

Are there any areas for improvement or something they could have done differently?

Variance has to improve in communication and implementation specifically in Integration with the telephony system. They're good at that but they can improve that area a bit.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of FlexStart IT. We work with many companies and corporate structures. Our job is to provide services around CRM dynamics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Variance Infotech Pvt LTD?

We work with Variance Infotech Pvt LTD, who provided us with some CRM resources.

SOLUTION

What was the scope of their involvement?

Variance Infotech Pvt LTD helps with CRM Dynamics on the client-side. They also have a development team on the server-side.

We went through the scope of the project, the duration, and how much it would cost. That information would help them clearly understand how we can work together.

CRM Dynamics is like Salesforce. They have teams that can customize and implement the CRM. After we deliver it to the client, they have a support team to contact if we have any problems.

What is the team composition?

There are five people we work with. Rahul (Founder & CEO) is our main contact. After he understands what we are looking for, he assigns other people.

How did you come to work with Variance Infotech Pvt LTD?

I found them through LinkedIn. In the beginning, I didn’t have the confidence, but once I started working with them, I understood that I could trust them.

What is the status of this engagement?

We started working with them in February 2014. In the beginning, it was more full-time, but I now have my own resources in Africa, so we work with them for around three months per year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team respects the timelines. They work professionally, and when I work with them, they’re on time.

If I have many projects and am looking for resources, I know I can trust them.

How did Variance Infotech Pvt LTD perform from a project management standpoint?

In the beginning, communication was hard. But, after a few months, we understood each other and it became very fluent.

What did you find most impressive about them?

When working with others, customers want someone motivated. I trust Variance Infotech Pvt LTD to be on time.

They really make sacrifices. They put 200% into the project, which is important.

Are there any areas they could improve?

For us, it would’ve been helpful if they had a French-speaking person on their team. I wanted to keep working with them, so I was motivated to go far with them.

Do you have any advice for potential customers?

If someone is an English speaker, it should work fine. But if not, having someone fluent in English can help facilitate the engagement.

BACKGROUND

Please describe your company and your position there.

Iam the CEO of CRM Solutions by LeadMaster offers affordable CRM solutions with multiple features integrated into one complete, easy-to-use package. Some of the features include: account management, contact management, email marketing, surveys, lead nurturing, landing pages, pipeline management, lead distribution, website integration, click-to-call, extensive reporting, dashboard charts, custom fields / forms and workflow automation to name a few

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD, and what were your goals?

Software maintenance and enhancements.

SOLUTION

How did you select Variance Infotech Pvt LTD and what were the deciding factors?

Experience and skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Wide, wide variety of technologies. Tons of projects over the years. Almost everything you see in the LeadMaster APP was created by Rahul's team.

How many people from the vendor's team worked with you, and what were their positions?

Over the years about 25. We currently have about 10 people on the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall, the outcomes are excellent.

Describe their project management style, including communication tools and timelines.

Weekly meetings with assigned tickets. Projects are estimated in advance.

What did you find most impressive or unique about this company?

Rahul is able to find people with the skills we need to satisfy customer requirements.

Are there any areas for improvement or something they could have done differently?

Over the years the estimates have gotten much better.

BACKGROUND

Please describe your company and your position there.

Myself Rajiv Pandhi is Founder and Managing Director of GNet Computer Systems LLC GNet is a professionally managed IT Services Provider, based in U.A.E and branches in Oman.

We are professional IT solutions Provider that caters to all sizes of organizations offering them strategic planning, development, management & consulting services to enhance their productivity, reduce costs, risk and have an edge over competition.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD?

Our systems are great but they are web and desktop based and so accessing it thru mobile was a challenge.

What were your goals for this project?

We wanted Mobile App that can be connected to our existing software and give ability our workforce to access information and also allow to make transactions from anywhere anytime.

SOLUTION

How did you select Variance Infotech Pvt LTD?

Mr. Rahul had visited Dubai and at that time he had visited us. We found him very interesting and reliable and as the opportunity came Rahul Patel - Variance Infotech Pvt LTD. was our first choice. We requested proof of concept and VIPL made nice design and efficient software.

Describe the project in detail.

Gnet Mobile app can connect to any of the existing software and we can add custom modules for viewing information and also making transactions.

What was the team composition?

GNet Team 1 System Analyst 1 Testing and Quality Assurance VIPL Team 1 team leader, 1API developer, 1 Android developer and 1 IOS developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was excellent. Benefits can be described as follows Mobility Unfriendly interface Excellent speed Time saving cost saving

How effective was the workflow between your team and theirs?

The workflow between our teams was excellent. There was very good understanding of the concept and the scope both sides. Teams had focus on quality and were enjoying their work.

What did you find most impressive about this company?

TRUST and Reliance

Are there any areas for improvement?

Yes, we continue working with them and we have established common working space in cloud. After every phase there is review and suggestions for further improvement of quality, coordination and enthusiasm.

BACKGROUND

Please describe your company and your position there.

I’m the CTO of Pinobal. We’re a venture capital group involved in multiple verticals including telematics, security solutions, and broadcasting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD?

We needed to develop a customized, multitenant CRM system equipped to handle a software as a service (SaaS) implementation.

What were your goals for this project?

We wanted to deploy a modern-looking CRM in our offices to centralize our operations.

SOLUTION

How did you select this vendor?

Our team reached out to companies who had solved problems similar to ours to see what they had done. We then connected with Variance and reviewed their completed and ongoing projects. We chose them because they had an excellent, cost-effective team. 

Describe the project in detail.

They’re implementing a custom, multitenant CRM system and fulfilling modification requests submitted by individual offices.

What was the team composition?

We work with a project manager that leads a team of people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We noticed increased sales efficiency after they completed the first phase. The new automation has made us more productive in-office too. 

How effective was the workflow between your team and theirs?

Our assigned project manager is highly efficient. He updates us constantly and replies instantly to requests we submit. In meetings, he contributes his own ideas and suggestions.

Their team is responsive and provides uninterrupted support. Members of our team will send request and support issues to them from multiple time zones and each will receive a reply immediately. Issues are never kept pending for more than 8–12 hours.

What did you find most impressive about this company?

Their understanding of our project is outstanding. They’ve delivered much more than we expected or required them too. Working with them has proved to be the correct decision.

Are there any areas for improvement?

It’s been a good experience so far, and we don’t see any required improvements. We’re pleased with their effort and support.

BACKGROUND

Please describe your company and your position there.

I am the president of a software as a service (SaaS) company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD?

We wanted to develop features in our platform to improve the customer’s experience. We also were looking to resolve inefficiencies in our code base and database technology.

What were your goals for this project?

We were looking to establish a clear timeline to resolve critical issues in our code. Ultimately, we sought a long-term partner who could address our future needs.

SOLUTION

How did you select this vendor?

We searched for an extended period of time to find the right partner. Variance Infotech Pvt LTD’s experience with emerging technologies—especially CRM solutions and automation-related services—impressed us, so we hired them.

Can you go into detail about the services they provided and the scope of the project?

Variance Infotech Pvt LTD developed, configured, and launched new feature sets within our platform. When other issues arose and required us to pivot our focus from our initial scope, they demonstrated flexibility and professionalism. They also offered knowledgeable and effective solutions that changed the way we approach certain problems. Currently, we continue to go back to them as our long-term development partner.

What was the team composition?

The team consisted of a project lead and a few developers who rotated skill sets based on our project needs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We've found in Variance Infotech Pvt LTD a long-term, reliable partner for future growth. Aet the moment, we’re developing a solution from their work that will allow us to expand our service and address our customers’ needs.

How was project management arranged and how effective was it?

The team used a project management platform to create master timelines, assign projects and tasks, and establish clear budgets for each area of work. We defined time increments and scheduled meetings to ensure timely deliveries.

What did you find most impressive about this company?

I’ve worked with hundreds of developers over the years, and many of those firms have struggled with communication and understanding our business focus. Variance Infotech Pvt LTD was incredibly responsive and took the time to thoroughly understand our business and goals.

Are there any areas where they can improve?

Initially, they were not as timely in delivering updates and documentation as we would’ve liked. However, over time, they met the speed and quality that we were hoping for.

BACKGROUND

Please describe your company and your position there.

DIrector N Gopaldas Jewellers Retail Jewellers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD?

To Customise Salesforce as a CRM for our utility

SOLUTION

How did you select this vendor and what were the deciding factors?

Swift and Clear Response on KPI and Deliverables with definitive timelines.

Describe the project in detail and walk through the stages of the project.

1. Clearing the Mess of the earlier Vendor 
2. Completing the requirements with clarity

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The existing Data is managed SMS & Email to cleints on their special ocassions rolled out Phase 2 of importing the Sales Data in progress.

How effective was the workflow between your team and theirs?

Their work is very effective.

What did you find most impressive or unique about this company?

Swift response, coordination and resolution at extremely fair timelines

Are there any areas for improvement or something they could have done differently?

May be we should have given them the project fresh rather than clear old work... They could have suggested this.

BACKGROUND

Please describe your company and your position there.

Veepal IT Services Pvt. Ltd. Managing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD, and what were your goals?

Website Development and Maintenance of our clients.

SOLUTION

How did you select Variance Infotech Pvt LTD and what were the deciding factors?

We hired one of the senior developer from Variance Infotech and the developer has extensive experience of website development and maintenance.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Provide proper solution for website bugs 
• Maintain the website day to day basis
• Solve the bugs
• Provide technical solution for websites on different technologies
• Seamless experience for the websites including speed
• Mostly used ASP.NET and C# .NET

How many people from the vendor's team worked with you, and what were their positions?

One Senior ASP.NET Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall very good performance of the developer and technically sound.

Describe their project management style, including communication tools and timelines.

Used Basecamp and Skype for project management and communication.

What did you find most impressive or unique about this company?

They are very responsive and delivers quality work.

Are there any areas for improvement or something they could have done differently?

So far so good

BACKGROUND

Please describe your company and your position there.

I’m the director of an Italian real estate firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Variance Infotech Pvt LTD?

We needed someone to develop an easy-to-use, secure web-based system to manage our properties and all our client communications.

What were your goals for this project?

We wanted to increase our website traffic and manage our content in a way that inspires visitors to register, engage with the website, and provide complete information about their listing.

SOLUTION

How did you select this vendor?

We found them online.

Describe the project in detail.

They developed a responsive website and integrated a CRM dedicated to the real estate field. We were already familiar with the selected CRM, so it was easy for us to manage our properties and client interactions.

What was the team composition?

We worked with a prepared team that was able to answer the majority of our requests.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We immediately received great feedback from our customers regarding the new website.

How effective was the workflow between your team and theirs?

They communicated well.

What did you find most impressive about this company?

They have an outstanding ability to find solutions in unpredictable situations.

Are there any areas for improvement?

We had some trouble translating parts of the CRM into Italian, but we worked through those issues.