Custom Web App Design and Development Services

Vaporware is a software agency focused on helping companies scale their business through technology. We serve small to mid-size businesses that are over capacity and need to improve internal processes or enter new markets to get to the next level. Since 2013, we’ve planned, prototyped, and produced more than 30 custom apps for customers in a variety of industries. Recent projects include:

  • Pre-hire recruiting platform for emerging businesses
  • Nationwide staffing tool for retailers and retail service organizations
  • Language training and student communication platform in the food industry
  • Maintenance management software for multifamily residential properties
  • Customer portal for compliance-focused cloud hosting provider
  • Capital investment evaluation tool for the healthcare industry
  • Software for real-time military intelligence gathering
  • Membership management app for emerging visual and performing artists

With a focus on simple user experiences and maximizing returns, Vaporware helps clients define their product visions through a lean approach to deliver the right product to end users -- without wasting time or money.

Vaporware serves customers across the United States from its Raleigh headquarters and its Los Angeles office. Visit our website to learn more about our team and capabilities.

 
$25,000+
 
Undisclosed
 
2 - 9
 Founded
2013
Show all +
Raleigh, NC
headquarters
  • 400 W. Morgan St. Suite 204
    Raleigh, NC 27603
    United States
other locations
  • 200 Spectrum Center Drive Suite 300
    Irvine, CA 92618
    United States

Portfolio

Key clients: 

Scoutr, Hireflex, ESL Works, ServusConnect, Whoa, Evalus, Vir Sanctus, Imurj, Canopy Lawn Care

Reviews

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Dev of Web App Frontend for Telecommunications Company

“Technology can’t just be good; it has to be intuitive and easy-to-use, and vaporware did well in this regard.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. - Oct. 2018
Project summary: 

vaporware developed a web application’s frontend to automate quoting in the telecommunications industry. Deliverables included blueprints, a prototype, and a first-stage MVP.

The Reviewer
 
50-100 Employees
 
Miami Metro Area
Former COO, Telecommunications Company
 
Verified
The Review
Feedback summary: 

vaporware satisfied a wide range of requirements, ultimately delivering an intuitive UI that guides users through a complex decision-making process. They facilitated a smooth project by using web-based tools and providing frequent updates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former COO of a telecommunications company.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with vaporware?

My company wanted to create an app that simplified and automated quoting for our channel partners while tracking hundreds of variables and tens of thousands of permutations.

SOLUTION

What was the scope of their involvement?

vaporware developed the frontend of a web application that provides online quotes of telecommunication services. They gathered requirements, designed project blueprints, and then built the prototype and first-stage MVP.

What is the team composition?

I interfaced with a product lead, a design lead, and a developer.

How did you come to work with vaporware?

A local developer that was consulting on the initial phase of our project referred vaporware.

How much have you invested with them?

My company spent around $250,000.

What is the status of this engagement?

The project took place from March–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product was not fully released when I left the company, so I can’t comment on the impact. However, I can say that vaporware designed an intuitive UI that guided users through a logical progression of decisions.

How did vaporware perform from a project management standpoint?

Our companies were in different US states, so we used web-based tools like Asana to collaborate. vaporware always kept us well-informed with real-time information. They gave my team with access to the project plans. We could review the progress of the project at any time and from any device, which was very helpful.

What did you find most impressive about them?

vaporware did a phenomenal job at capturing a large number of varied requirements. The success and adoption of a complex product like this relied on ease of use, which vaporware delivered with the UI. Technology can’t just be good; it has to be intuitive and easy-to-use, and vaporware did well in this regard.

Are there any areas they could improve?

No, there aren’t any I can think of.

5.0
Overall Score There are only a handful of third-party development shops, both on- and offshore, that I’d recommend without reservation.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They provided value for cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them and use them again myself.

Application Dev for Entertainment Company

"Vaporware has been very forthright regarding feedback for our work. They have very good insight, so they've helped us stay on track."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
Project summary: 

Vaporware built a custom web application using Ruby on Rails, giving the client the ability to integrate it with WordPress and create their own pages.

The Reviewer
 
1-10 Employees
 
Raleigh, North Carolina
Founding Partner, Imurj LLC
 
Verified
The Review
Feedback summary: 

The client is overall pleased with the collaboration and appreciated Vaporware's honesty, their communication skills and ability to always deliver. The team was very forthright regarding feedback for the work. UX design was cited as an area for improvement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Imurj is a collaborative art and music space opening in Downtown Raleigh. Imurj develops, promotes, educates, and empowers artists and musicians. I am a founding partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vaporware?

We needed to build a custom web application serving as a member directory and event calendar. We also wanted to build an online radio where local members could upload songs and have them curated by others.

SOLUTION

What was the scope of their involvement?

Vaporware built our application using Ruby on Rails, also giving us the ability to integrate it with WordPress and create our own pages. There were 2 developers assigned to our project.

How did you come to work with Vaporware?

I had been through several developers and was having a hard time getting a result. We had tried building the platform using PHP initially, but the work was going nowhere. I am a member of the same co-working space as Vaporware. We have set hours during which we can talk about tech issues. I attended one of those sessions with Vaporware's principal, who seemed to know his stuff. We needed help, so we connected with Vaporware and had them work on our site. 

How much have you invested with Vaporware?

The cost of Vaporware's work has been between $50,000 and $100,000.

What is the status of this engagement?

We started working with Vaporware 6 months ago, in 2016. The project is ongoing. There is always more to do.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are reaching the end of the development phase, and are getting ready to launch the test version in a couple of weeks. We're happy with what we've seen so far. 

How did Vaporware perform from a project management standpoint?

Vaporware's team is communicative. They're using Asana and Slack in order to organize themselves, provide accurate project timelines, and have been good about completing the work. Vaporware is also using a wireframing tool, through which we can see the work before the coding is done. We're happy with Vaporware. 

What did you find most impressive about Vaporware?

I appreciate Vaporware's honesty. Even though we could be willing to spend $10,000 on a feature, if Vaporware's team doesn't believe that it will benefit us, they will let us know. Even though it would be money going into their pocket, Vaporware has been very forthright regarding feedback for our work. They have very good insight, so they've helped us stay on track.

Are there any areas Vaporware could improve?

When programming something new, there will always be little bugs popping up. Vaporware has been good about fixing them, and, even though they're not very good at UX [user experience] design, they never claimed to be. It could benefit Vaporware to have a UX division, rather than having us use a consultant.

What tips or recommendations could you share that might increase the likelihood of success with Vaporware?

Vaporware's team are backend programmers, not designers or UX people, so it's important to find those resources available for a project.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Vaporware always delivered on what they said they would do, which is rare for programmers.
  • 5.0 NPS
    Willing to refer
    I don't know if I've had the opportunity to recommend Vaporware yet, but I would if I could.

App Development for Property Management Startup

"We have been very pleased with our experience with Vaporware."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2015 - Ongoing
Project summary: 

Vaporware assigned two developers to help revive and salvage the client’s backend code using Ruby on Rails. They also developed a front-end mobile web platform which complemented their iOS app.​

The Reviewer
 
1-10 Employees
 
Raleigh, North Carolina
CEO, Servus
 
Verified
The Review
Feedback summary: 

Vaporware provided a great experience through the collaboration and did a ‘tremendous’ job developing customer-driven requirements, prototypes, and improvements based on feedback to deliver a nice, user-centric, and iterative solution.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

SERVUS is an enterprise apartment and property management software-as-a-service platform aimed at optimizing on-site maintenance operations. I am the chief executive officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vaporware?

We were trying to salvage a previously poorly-written piece of Ruby on Rails software, as well as all the APIs necessary for supporting an iOS app. We are a startup, so we have outsourced our product development to Vaporware in order to get an early prototype to market.

SOLUTION

What was the scope of their involvement?

Vaporware helped revive our code, salvaging what we had on the backend, and also developing a front-end mobile web platform which complemented our iOS app. Vaporware assigned 2 developers to our project. 

How did you come to work with Vaporware?

I ran into Vaporware at an entrepreneurial networking event in Rollins, North Carolina. We had a good conversation, and I met with Vaporware a couple of more times to discuss our projects and philosophy around lean prototyping and software development. We got to know Vaporware, liked their approach, and saw that they had references indicative of a good pedigree. We quickly established a level of trust and have been able to work together well.

How much have you invested with Vaporware?

The cost of Vaporware's services has been between $50,000 and $75,000.

What is the status of this engagement?

We started working with Vaporware in April 2015. The project is mostly completed, but we are discussing adding on certain features with Vaporware. They are engaged on a weekly basis for maintenance of the platform.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've had a great experience with Vaporware, and felt that they challenged us to take the work that was being done, bounce it off of our customers, and come back to them. This way they would have a full cycle of development, user feedback, and product improvement. Vaporware did a tremendous job with this approach, helping make our early prototypes better, to the point of having a nice, iterative solution which hits the mark with customers.

How did Vaporware perform from a project management standpoint?

Vaporware performed well. We've had a great cadence with how we worked together on a weekly basis. We used Asana and Slack for everyday communication and project tracking. We had an efficient communication and prioritization system in place.

What did you find most impressive about Vaporware?

Vaporware has a lean approach, and the team challenged us to consider whether features were customer-driven requirements, or simply something that we would have liked to see built into the software. It was a unique approach on Vaporware's side. We felt that instead of coding everything we wanted, they would rather try and help us prioritize based on our customers' needs. This helped us save a lot of money and get a more customer-driven product to market.

Are there any areas Vaporware could improve?

Our first experience with another local development firm was very bad. We have been very pleased with our experience with Vaporware.

5.0
Overall Score We have a very close relationship, and view Vaporware as an ongoing resource and subject-matter expert. Even after hiring internal developers, we will likely retain Vaporware for periodic consulting and development work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Vaporware was responsive, always available and impeccable in making sure they communicated well.
  • 4.0 Cost
    Value / within estimates
    The cost could have been lower, but Vaporware provided a high level of value and expertise for what we paid.
  • 5.0 Quality
    Service & deliverables
    Vaporware was responsive, always available, and impeccable in making sure they communicated well.
  • 5.0 NPS
    Willing to refer
    I give them a 5 for all the already-stated reasons,. I have recommended Vaporware a few times.

Web Application for Cybersecurity Educational Platform

"I think they are very good at taking my requirements and turning that into an MVP."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2016- Jul. 2016
Project summary: 

Vaporware developed a security training delivery platform’s web application using Ruby on Rails. The application provides video and learner tracking through the learning experience.​

The Reviewer
 
2-10 Employees
 
Raleigh, North Carolina
CEO, Security Journey
 
Verified
The Review
Feedback summary: 

Vaporware’s team maintained good communication using tools like Google Hangouts and did a very good job at understanding the requirements and turning that into the truly bare things that were needed to launch the MVP application.​

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company is Security Journey, and I am the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vaporware?

The project that they worked on for us was to create our initial web application.

SOLUTION

What was the scope of their involvement?

The web app is a security training delivery platform. It provides video and all the tracking for a learner that goes through the security learning experience. The primary technology was Ruby on Rails. There was one primary developer assigned and an architect.

How did you come to work with Vaporware?

I was looking for someone in the local geographical region from where I live. They are one of the companies that are local here in the Raleigh, North Carolina area. I began to look at the different options that were available as far as app development providers. That’s how I got to them.

How much have you invested with Vaporware?

I have invested between $10,000 and $50,000.

What is the status of this engagement?

I started talking to them in March 2016. The project finished in July 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Because it was an MVP [minimum viable product] style development effort, I don’t have any metrics per se. The goal of this project was to prove the concept that the security training platform was actually viable.

How did Vaporware perform from a project management standpoint?

I thought there were very good. The gentleman who was acting more as an architect was also the primary project manager, so they used Asana boards to track all the activities and things for which I had full visual. I could see into that. They included me inside of that environment so I could see what was happening on a day-to-day basis from the development process. Even though we were local, we did use Google Hangouts to do a weekly status update. They were able to provide the details about what was happening. We did some additional design through that process as well.

What did you most impressive about Vaporware?

I think they are very good at taking my requirements and turning that into an MVP. Because as you probably know, the idea of an MVP is not to overdevelop everything, it’s to boil down to the basics that you need to actually launch the application and try it. So they did a great job of understanding the requirements and then turning that into truly the bare things that I needed to launch the app.

Are there any areas Vaporware could improve?

I don’t have any areas of improvement for them at this point. There’s nothing that stood out to me that I would say I want them to get better at.

What tips or recommendations could you share that might increase the likelihood of success with Vaporware?

I think they are certainly very good at what they do and at understanding the technology. I was not a Rails expert during this development process, but yet they were still able to translate what they were trying to do. I didn’t have to understand Rails to work with them. I think they did a great job at communicating even though I’m not a developer, explaining to me well enough so that I could help make the decisions of how I wanted something to work without having to be an expert.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer