Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We tried to make our platform seem as simple as possible because we understand a lot of our target market are over the age of 40. Many of them prefer simplicity. When you actually make the investment, that is where the site really shines: you can view your e-wallet, see how much you can top it up by, or withdraw your funds to any bank in the world. From that point of view, for the user, it is a pretty interesting platform. It doesn’t seem like there’s much going on in the frontend, but everything happens in the backend of the platform. However, we are working with the developers to create a more technical portfolio for our investors. Once they’re done with that project, we can really say that VAO does good work in financial services.
The platform performs really well. Whenever we do need changes, it realistically takes at least a week to two weeks to figure out all the bugs, but then we have no issues after that. We do have a couple of issues where a user will have difficulty registering or signing in, but most of the time, it’s something like a browser or cookie issue. We don’t really get any technical problems.
How did VAO perform from a project management standpoint?
They’re pretty good and approachable. They normally deliver their projects before the deadline. We communicate over Skype or emails. I’ve met the developers in person once, and they’re great guys. Their communication is on point. Sometimes, there are issues such as national holidays that hinder communication, but otherwise we do touch base quite often.
What did you find most impressive about VAO?
Even if you’ve got a simple problem and ask them any questions about it, they normally give you really good answers. They show you how you can do it yourself (e.g. setting up new pages on the website). There was a way to do that, but I wasn’t sure how. Zem gave me the instructions on how to create pages, how to catalog them, how to set up the links, and how to do the SEO stuff. They do their best to show you how to do things. There are things which I think aren’t big but are actually crucial changes. They normally do those without charging us. It will take half an hour to an hour to do those changes, and they normally just do those for us. They’re pretty good with small things like that as well.
Are there any areas VAO could improve?
They used to have this project management tool called Eventum. They really like using that because, from a technical standpoint, it is really good. But, because my job isn’t fully in IT, I use email more. After discussing it with the developers, we decided that communicating over email was better than their project management tool. For the record, I do use their project management tool just to make sure that they also have a proper log of all the projects we’ve worked on.