Impossible is nothing

Founded in 2004, VAO is internet software house working closely with international and domestic customers. We are website design, development & consulting agency that has launched over 150 projects in Zend Framework, Drupal, Wordpress, Magento, PrestaShop, iOS, Android (native and hybrid apps) and Windows Phone. We have also Java Enterprise team specialized in Big Data, Cloud solutions and Blockchain

We understand that face-to-face meeting is the most most efficient and effective method of conveying information. That is why we will do our best to work with you as closely as possible and start the relationship with a meeting in your european office. 

Over 80% of our business comes from our current clients' refferals. Would you like to check how we can guarantee quality? Would you like to check our testimonials? Or maybe check our rates or estimate your project for FREE?

We will be more than happy to answer those question and any other you may have. To find out more please go ahead and visit www.vao.pl or drop us a line at [email protected]

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2004
Show all +
Poznan, Poland
headquaters
  • VAO
    Sliska 4
    Poznan 61369
    Poland
    +48618750114
other locations
  • VAO
    29 Claire Court Woodside Avenue
    London N12 8TD
    United Kingdom

Portfolio

Key clients: 

Honeywell (USA), Symantec (USA), Scoup LLC (USA), Sprizzl LLC (USA), Karmarama / Crayon (UK), TBWA / Play (UK, DK), Intermarche (France), Management Angels (Germany), Baseone / Gravytrain (UK), Silver Bullet Publishing (UK) and more

Sky Dreams - Incentive Travel Office

See full website: www.skydreams.pl

Management Angels

See full website: www.managementangels.com

Crowdlords - Crowdfounding Property

See full website: www.crowdlords.com

Avec - Experimental Dating

Invitations App

MotorMiles App

Providence Resources

See full website: www.providenceresources.com

B2B Marketing

See full website: www.b2bmarketing.net

Thinkstep

See full website: www.thinkstep.com

Reviews

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Web Dev for Property Investing Crowdfunding Platform

"I’ve met the developers in person once, and they’re great guys. Their communication is on point."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

VAO built a crowdfunding web platform from scratch by creating microsites, integrating payment providers and e-wallets, and suggesting domain options. They now provide UX/UI enhancements. 

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Project Manager, CrowdLords
 
Verified
The Review
Feedback summary: 

Through VAO’s technical experience in financial services, the streamlined website offers users a secure and sophisticated investment channel. The team’s approachability, adherence to deadlines, and attention to detail promote a productive relationship. 

BACKGROUND

Introduce your business and what you do there.

We’re a property crowdfunding platform based in the UK. We do property investments on a crowdfunding model so you can invest small amounts in different sorts of property investments such as buy-to-lets or developments. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We needed a development company experienced in creating crowdfunding and financial sources platforms. Because a lot of the work we do is in financial services, we needed a company that had that background and experience. 

SOLUTION

What was the scope of their involvement?

We didn’t have anything built, so everything was done with VAO. One of the bigger projects we did was setting up microsites. We had some disagreements about which domains and SSL [secure sockets layer] certificates to use. They suggested which certificates we should pay for, which would reduce the overall price over the year and would allow us to have unlimited domains as long as we pay the yearly fee. In that regard, they know what they’re doing. We don’t normally give them really technical tasks, but whatever the feedback they give us is always much appreciated.

They were used to working with platforms with a financial background. This actually showed when we integrated MANGOPAY as an online payment provider. We spoke to other companies in similar industries. They had difficulty integrating the MANGO API on their platform. However, our developers did an almost seamless integration. There were some technical issues, but that was because of MANGOPAY itself; they still had bugs to fix on their side. What our developers were able to do was automatically create e-wallets for new users. Investors were able to invest within minutes of registering, rather than waiting 24 hours to upload their social IDs and fill out all the relevant information for the KYC [know your customer] check. In that regard, they helped the platform become more streamlined.

The project manager is Przemyslaw, but we call him Zem. For whatever we need to do on the platform, we normally send him a brief, and he goes through the brief with his development team. They normally get back to us with a quote. Then, from our side, we go through their suggested changes and feedback. We do extra changes or more updates and get a final quote and a delivery day.

How did you come to work with VAO?

Our CTO Sam has worked with VAO on several other projects, so it was through that connection that we found them.

How much have you invested with VAO?

I don’t have the actual figure of how much we spent on building the platform, but I’m more aware of all the projects I’ve worked on since then. The prices are very competitive. We’ve compared them with some other developers. Because they’re based in Poland, we do benefit from the cost as well. For example, if we’re doing a heavily enhanced change on the platform, they typically charge between €2,000 and €3,000 ($2,249 and $3,373) per project. They don’t charge anything less than €2,000 to make everything worthwhile. We try to get as many changes as possible and send that in the brief so they can give us an overall quote.

What is the status of this engagement?

We started working with them in 2014. The platform has been live for about three years now, and we’re more or less done. A lot of the work was done before I started at CrowdLords. What we’re doing at the moment is enhancing the platform. We’re looking at improving the overall experience for the investor. We’ve done all the groundwork for making a working platform. Now, it’s just making users stay on the platform and have a good investment experience. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We tried to make our platform seem as simple as possible because we understand a lot of our target market are over the age of 40. Many of them prefer simplicity. When you actually make the investment, that is where the site really shines: you can view your e-wallet, see how much you can top it up by, or withdraw your funds to any bank in the world. From that point of view, for the user, it is a pretty interesting platform. It doesn’t seem like there’s much going on in the frontend, but everything happens in the backend of the platform. However, we are working with the developers to create a more technical portfolio for our investors. Once they’re done with that project, we can really say that VAO does good work in financial services.

The platform performs really well. Whenever we do need changes, it realistically takes at least a week to two weeks to figure out all the bugs, but then we have no issues after that. We do have a couple of issues where a user will have difficulty registering or signing in, but most of the time, it’s something like a browser or cookie issue. We don’t really get any technical problems.

How did VAO perform from a project management standpoint?

They’re pretty good and approachable. They normally deliver their projects before the deadline. We communicate over Skype or emails. I’ve met the developers in person once, and they’re great guys. Their communication is on point. Sometimes, there are issues such as national holidays that hinder communication, but otherwise we do touch base quite often.

What did you find most impressive about VAO?

Even if you’ve got a simple problem and ask them any questions about it, they normally give you really good answers. They show you how you can do it yourself (e.g. setting up new pages on the website). There was a way to do that, but I wasn’t sure how. Zem gave me the instructions on how to create pages, how to catalog them, how to set up the links, and how to do the SEO stuff. They do their best to show you how to do things. There are things which I think aren’t big but are actually crucial changes. They normally do those without charging us. It will take half an hour to an hour to do those changes, and they normally just do those for us. They’re pretty good with small things like that as well.

Are there any areas VAO could improve?

They used to have this project management tool called Eventum. They really like using that because, from a technical standpoint, it is really good. But, because my job isn’t fully in IT, I use email more. After discussing it with the developers, we decided that communicating over email was better than their project management tool. For the record, I do use their project management tool just to make sure that they also have a proper log of all the projects we’ve worked on. 

5.0
Overall Score They’re really good at what they do.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    As a purchaser, I would always go for a lower price, but theirs is reasonable.
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

App Development for Web & Mobile App Company

"They did everything without our involvement, working fast and efficiently."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2015 - Ongoing
Project summary: 

VAO provides supporting development work for a web and mobile app development company. They work primarily with organizations in the financial and medical field.

The Reviewer
 
10,000+ Employees
 
Poland
CEO, App Development Firm
 
Verified
The Review
Feedback summary: 

VAO's speed and reliability as developers have played a crucial role in their work with the development company. VAO is heavily involved during the entire process, lending their technical expertise when needed. Working remotely has caused some communication issues with the client.

BACKGROUND

Introduce your business and what you do there.

We develop web and mobile applications based on client requirements. We work with financial and medical organizations, both private and public.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We mainly use our internal team but also collaborate with other companies like VAO for bigger projects.

SOLUTION

What was the scope of their involvement?

We have worked with VAO on developing Android and iOS applications, as well as a web PHP interface. The backend server was developed using Java, with some additional frameworks like Spring and MyBatis. We used a MySQL database.

We used around 10 resources from VAO’s side, including four mobile developers, four backend developers, one frontend developer, and one project manager. I was responsible for project management on our side. We also had a scrum master from VAO, who was only responsible for managing daily scrum meetings.

VAO’s team took part in our client meetings, during the requirements gathering process. They were able to provide technical knowledge and help us deliver information. Since our specs came from the client, there were no marketing components involved.

How did you come to work with VAO?

We made public posts on various portals in Poland asking for a company which could help us with functionality development for an application. A few companies were interested in our offer, but based on our requirements, VAO was the best fit.

How much have you invested with VAO?

The cost of VAO’s work was around 250,000 Polish Zloty [US $64,382].

What is the status of this engagement?

We started working with VAO in January 2015. The project took one year to complete. We are considering using VAO as a partner for future projects, but we don’t have any ongoing work at the moment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Because we had a Scrum project, much of the management was left to VAO. They did everything without our involvement, working fast and efficiently. We only checked the work at the end of sprints, which was convenient. Everything worked correctly in the end. We have been very satisfied with VAO.

How did VAO perform from a project management standpoint?

Working remotely is different from working with developers in the same office as us, and it has been our biggest challenge. We used communication tools like Slack and Skype for daily standup calls. We used the Scrum methodology and used JIRA for the process. We also used Atlassian Bamboo for building applications, especially on the backend portions. We used Confluence for taking notes and describing projects, and also used Git repositories.

Estimates were stuck to by VAO, but our client came up with new ideas during the project run, so we added additional items to some sprints. VAO’s team has had to work harder than usual in some cases, but there were no delays in the project. The project was due in January 2016, but the final version was actually completed a few months before that, giving us time for integration testing.

5.0
Overall Score We are planning to start a new project with VAO.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for IT Security Firm

"One of the biggest strengths of VAO has been gathering requirements and defining scope ..."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2015 - Feb. 2017
Project summary: 

VAO developed an internal software platform for an IT security firm that helps gather customer analysis in a streamlined system. The platform was built on Drupal framework accompanied by supporting mobile apps.

The Reviewer
 
5,000-10,000 Employees
 
Poland
Manager, IT Security Firm
 
Verified
The Review
Feedback summary: 

Based on performance and speed, the platform is a success. VAO worked abundantly before development began in order to fully understand the extent of the project assigned. VAO's outstanding software development capabilities and efficient communication fueled their accomplishments.

BACKGROUND

Introduce your business and what you do there.

We are a Fortune 500 company working in IT and software security. I am one of the account managers in the IT security team. We ensure that customer security projects are completed and supportable. I am also creating and presenting high-impact data analysis on support history.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We have a legacy software system which my company is looking to move away from.

SOLUTION

What was the scope of their involvement?

I was in contact with a project manager who communicated internally with the team. I’m not sure what the size of the project team for VAO was.

We have customers for which we provide technical support. We keep track of software versions and the number of licenses. We do analysis on this data to see where we can expand, mainly in Poland, Slovakia, and the Czech Republic.

Our goal was to build our own solution, and the VAO team developed new software with this customer information. There’s functionality for sorting out data according to number of licenses and sorting for other versions. It was a platform for internal use to get more analysis on our end versus something more client-facing.

For the first couple of months, we gave them access to the legacy system we had. This system was developed by a different team years ago and taken over by our company. VAO became familiar with the system and derived requirements out of it.

Then, the project was split into three phases. We were getting feedback, and there were several changes done in the meantime. At the very beginning, the requirements from our side were not well-defined.

The platform was built on Drupal system, and there was also support for an iOS and Android mobile application. The system enabled us to collect customer data including number of our software installations and software types and versions. All data that was gathered was used for internal reporting such as improving customer satisfaction, suggesting software upgrades, etc.

The project manager was very good and experienced. He helped us properly define what we wanted.

What is the status of this engagement?

We started working with VAO in 2015. Our relationship with VAO has transitioned since we changed some strategic objectives. The relationship ended early 2017, once the final product was handed over to our team.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It works just fine, and we are using the system. This is a web-oriented development, so there is nothing really to complain about when it comes to performance, speed, or anything. There’s no large data processing or anything in the background. It’s for reporting, filtering, and customer information. The legacy tool was slow because it was designed for WindowsXP. Now there’s no support for WindowsXP, so we are platform-free, and I think that was a plus.

How did VAO perform from a project management standpoint?

One of the biggest strengths of VAO has been gathering requirements and defining scope, which was also important — taking our business context into account and considering the wide range of users. Although only my department was involved in and affected by the project, we were constantly identifying and managing other stakeholders. In the end, this helped a lot and reduced significant risks.

Due to complexity, we supported project management framework with additional tools. Those were our internal systems. VAO was very flexible regarding the tools to be used for the project. VAO used GitHub in order to check in code.

What did you find most impressive about VAO?

When we agreed on the requirements for a phase, VAO kept their deadlines. In the beginning, we didn’t have clear requirements, but when something was scheduled, they stood by the schedule, and that was impressive.

VAO demonstrated outstanding software development skills. I also appreciated their approach of promoting a single point of contact. This makes it much easier to manage projects and reduces the number of communication channels. They could assist us during project life cycle, and a lot of issues were resolved with the support of the team at VAO.

Are there any areas VAO could improve?

Not really, VAO has gone the extra mile in assisting us. They were very helpful in explaining all technical and project management issues. There was always somebody to contact and to discuss any outstanding issues or tasks.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for British UX Agency

"They’re good at what they do … They deliver on time and at a good price."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

VAO provides deep technical services for a UX design firm. Using PHP-based technologies, they develop system architecture and implement elements in conjunction with provided designs.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Principal, British Agency
 
Verified
The Review
Feedback summary: 

VAO’s technical expertise and strong communication make them a valuable partner. They are on time and on budget, and they are always available to connect via Skype.

BACKGROUND

Introduce your business and what you do there.

We are a small UX design business. I’m one of the co-founders. I manage clients and the user experience process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We are designers and we look for other technical partners. We don’t do any deep level technical implementation ourselves. VAO is one of our technical partners.

SOLUTION

What was the scope of their involvement?

They do the technical architecture and implementation for work we do for our clients. They’re very good at technical results. They work with PHP based technologies.

How did you come to work with VAO?

They were recommended to us a number of years ago. We made contact and sent briefs and went through a purchase process based on that.

What is the status of this engagement?

We’ve only been established as a business for two and a half years and we’ve been working with them throughout that period.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

They’re good at what they do. They’re located in Poland but they communicate well in English. They deliver on time and at a good price. We don’t measure their work specifically because what they do is part of a larger project.

How did VAO perform from a project management standpoint?

We use Skype and Skype chat to keep in touch.

What did you find most impressive about VAO?

They’re very good communicators and are always available.

Are there any areas VAO could improve?

They could keep us informed on what other projects they’re doing. I would like to fully understand their capabilities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They communicate clearly so we know what the schedule is and they meet it.
  • 5.0 Cost
    Value / within estimates
    They’re a good value.
  • 5.0 Quality
    Service & deliverables
    Five would be above and beyond. They always deliver to the brief. They do quality work and are always available to fix any bugs and issues quickly.
  • 5.0 NPS
    Willing to refer
    I would recommend them if it’s the right project for their skillset.

Web & Mobile App Dev for Supermarket Retail Chain

"They react fast and were always available during the whole campaign."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2016 - Nov. 2016
Project summary: 

VAO developed a mobile and web application for a major supermarket retail chain. Its purpose is to show customers new product launches from the client's marketing campaigns on an easy-to-use platform.

The Reviewer
 
10,000+ Employees
 
Poland
Marketing Manager, Retail Chain
 
Verified
The Review
Feedback summary: 

The mobile application is extremely user-friendly, and the customers are happy with the end result. VAO is quick to resolve any technical issue that pops up, which is something that the client has had trouble with in the past. Because of their successful app, the client has retained VAO for future work.

BACKGROUND

Introduce your business and what you do there.

I work for the Polish branch of a major supermarket retail chain. We run one of the biggest retail chains in Poland, with over 2,000 shops and 55,000 plus employees. As the product and marketing manager, I’m responsible for digital channels. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We decided that we wanted to engage in a new online marketing campaign. We needed developers to build a platform that would support our campaign. The project included apps for Android and iOS, as well as a Drupal backend platform to highlight our products. We needed an agency who could understand our needs and help us transform our ideas into an IT solution. 

SOLUTION

What was the scope of their involvement?

The main purpose of this application was to provide our customers with a mobile system on which they can view the products in our marketing campaign. It was also for communication and for users to collect points. It was important for us to have the app available on both Android and iOS, as we have a lot of customers using both. Our stores sell mostly food and beverages, but this campaign was focused on other products available in our stores. It was very important in this campaign to tell our customers about everything we offer. We explained the requirements to VAO, and they built it for us.

VAO dedicated a single point of contact for me, and we communicated by a ticketing system as well as in-person. I believe they had around 10 developers working on this project. It was nice for me to communicate with a specific person only. If we wanted to change something, we would discuss it as a team. I appreciated that we didn’t communicate only by email.

How did you come to work with VAO?

We had worked with VAO on a smaller project in the past and had a good experience with them. When we decided to start the new campaign, we got in touch with them again. We were confident they would understand what we needed.

What is the status of this engagement?

The project started in March of 2016 and ended in November of that year. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

I think they’ve done a very good job on this project, and we are planning to have them work on other projects in the future. We were very satisfied with how the development was completed. We had a bad experience in the past with launching an app that was not user-friendly, and we didn’t get a lot of engagement. This app was very easy to use, and our customers were happy.

How did VAO perform from a project management standpoint?

The schedule and deadlines were very important to us, and VAO knew about this from our previous collaboration. We needed to roll out the new campaign across all of our shops at the same time, so we couldn’t have any delays. VAO delivered the products within this timeline, and everything worked out well.

What did you find most impressive about VAO?

We have a large number of people using this platform, and sometimes we need quick action from VAO. This is something that they do very well. They react fast and were always available during the whole campaign.

Are there any areas VAO could improve?

No. When we wanted something changed during the project, VAO took care of it really quickly. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for IT Consulting Company

"I found VAO's analysis and preparation process to be very good ... they were perfect for us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2013 - Ongoing
Project summary: 

VAO developed an internal CRM solution for an IT consulting firm. VAO used PHP Zend Framework to build the software. The firm wanted to implement a CRM without disrupting their day-to-day operations.

The Reviewer
 
201-500 Employees
 
Poznan, Poland
Piotr Garbarek
Head of IT, Kompass Consulting
 
Verified
The Review
Feedback summary: 

VAO provided a technically sound CRM as well as a thorough maintenance check that caught bugs quickly as they arose. VAO discussed their process in a non-technical fashion to the delight of the client. The two firms have an ongoing relationship.

BACKGROUND

Introduce your business and what you do there.

I am the head of IT for Kompas Consulting. We are an IT consultancy based in Poland, focusing on architecting solutions for clients. We have a number of offices across the country. We don't handle the actual development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We had an outdated internal CRM [customer relationship management] solution which needed to be changed without impacting our organization. We didn't want to break our day-to-day operations, which was the biggest challenge. We knew that we would have to integrate the system with our existing solution, and not disrupt the everyday work of our staff.

The old system managed our client invoicing, documentation, and everything else involved in our operations. We needed to make it bigger, and also integrate mobile applications for clients, which would allow them to check online documentation.

SOLUTION

What was the scope of their involvement?

VAO developed our new CRM using the PHP Zend Framework, as well as HTML and JavaScript for the frontend. We have native applications on the mobile side.

We had a single point of communication from VAO's side initially. It was a long process which started with an analysis stage, and our contact was with us for every step. We worked with different contacts for development and had no actual interactions with the developers themselves. We weren't involved in the selection process and only focused on the results.

How did you come to work with VAO?

We were introduced to VAO by a friend, but also went through an online search and looked at three other companies. It was a big step for us; we had a few meetings with VAO before starting the engagement. We found VAO to be reliable, and they also had a good online presence. It was a good choice, from my point of view.

How much have you invested with VAO?

The cost of VAO's work is $500,000 so far, including development and maintenance.

What is the status of this engagement?

We started working with VAO in 2015. There was a long period before the actual development started, of around six months, since there was a lot of research to be made. It was also a challenge for VAO, and they wanted to ensure that the project would run well. The project was completed in 2016. We have an ongoing process based on the changes we identified later on.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Based on my previous experience with other companies, I found VAO's analysis and preparation process to be very good. Since we also work in IT, we know that it's important for clients to present what they really want. We presented some use cases to them, and VAO provided the development. There have been some bugs in the system, but they were fixed fast.

We've had experiences with developers disappearing after the job was completed, giving us no way of finding them. Delivering a good product and ensuring maintenance for it were important factors for us, and this is what VAO provided.

How did VAO perform from a project management standpoint?

We used Slack for communication. We created user stories within it and put together our requests. The communication and delivery time were good. We have made some changes along the way, and VAO also came upon challenges, but the overall timeline was good. We would have wanted the work to be done faster, of course, but VAO gave us a realistic deadline. We needed to wait a bit in favor of quality. VAO's flexibility was also good, and it allowed us to get what we wanted at the end of the day.

What did you find most impressive about VAO?

Language-wise, we can understand each other well. VAO can speak to us in our own words, and not in IT language. I care about results more than scripts.

Are there any areas VAO could improve?

From my point of view, no. VAO may not be the ideal company for everyone, but they were perfect for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Development for Supermarket Chain

"We could see that VAO pays a lot of attention to quality and testing, and project management."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2010 - Oct. 2012
Project summary: 

VAO developed a website for a large supermarket chain in Poland. Its purpose was to help educate children by providing free online educational games while promoting characters from the site on store products.

The Reviewer
 
10,000+ Employees
 
Poland
Sylwia Piskulska
Manager, Intermarché
 
Verified
The Review
Feedback summary: 

The client successfully outsourced all of their IT services to VAO, who handled the development work flawlessly. They paid close attention to detail and communicated updates effectively. VAO immediately understood the needs of the end user.

BACKGROUND

Introduce your business and what you do there.

Intermarché is supermarket retail chain with over 240 shops in Poland and 15,500 employees. I worked there for 13 years and part of that time I spent working with VAO on different projects. I was the private label marketing manager, responsible also for Intermarché’s product brands’ online presence. We worked on a website project and they really helped me develop my idea. It was a really good business relationship.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We did not have a web development team in-house. We analyzed whether to hire or outsource, and decided to subcontract the whole project to an external vendor. We followed our internal vendor selection procedures and decided to continue with VAO as soon as all the business proposals were received and evaluated. VAO was awarded the contract for consultancy services and IT developments.

SOLUTION

What was the scope of their involvement?

I had some general ideas about online activities but I didn’t know what exactly to do with this idea and how to develop it on the website. VAO started with some basic help on how we can provide this idea online. Part of this job was already created by a French company. VAO supported me with technical details because I didn’t know how to take my idea forward.

The first phase of the project was where we worked together with VAO to come up with the final scope. After this, the second phase was launched, which involved all IT developments and testing. The last stage was the project launch, where the system was rolled out on production servers and customers were engaged. We established clear communication channels so that our team could cooperate with VAO. The project was a Drupal assignment, where VAO supplied IT development, testing, and installation.

After the construction of the website, they showed me how to manage the site and how to add new elements. It was my first experience with online activities and it was a good start.

The target audience for the site was children and their parents. We created an online area where the children and parents can benefit from online games to educate and provide solutions on how to spend free time effectively. We promoted a hero of the market that we created. We also put this hero on the packaging of products. The website was created to promote the idea but not to sell the product.

How did you come to work with VAO?

I did some research online and invited three companies, including VAO, to give me a proposal. Previously, we had cooperated with VAO on packaging design projects, so they were listed on our approved vendor list. I organized a meeting with the companies, and after the meetings, I chose to work with VAO.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

As a client, I felt that I was well supported by them. They were able to explain the details in a friendly way, which was really helpful. There were a few people who worked on my project. I felt safe when working with them and as they reported on the project, which was good for me and my bosses. If I analyze the Polish companies that work on online activities, it’s not very often that I meet people who understand the needs of the customer. The site works well and we are happy with their work. We reached the goals we had for the site. My colleagues within the company were satisfied as well as the end users. We compared our site to competitors’ websites and I observed the number of the users which play our activities; the answers were satisfactory.

How did VAO perform from a project management standpoint?

The schedule was important for me because it was a huge component. VAO made a schedule and I approved it. There were times when we both needed more time to get things done. We were in constant contact by phone or email.

VAO pays a lot of attention to project management and they are comfortable to follow any wide-known project management framework. The VAO team supported us with other electronic tools for communication and issue reporting like Slack and YouTrack. This proved to be very effective in terms of project management.

What did you find most impressive about VAO?

We were used to subcontracting since we do not have internal IT team. VAO proved to be a reliable partner and this allowed us to proceed with the project execution smoothly. We could see that VAO pays a lot of attention to quality and testing, and project management.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software & Website Development for B2B Advertising Agency

"The working relationship was good. VAO did a sterling job."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2011 - 2013
Project summary: 

VAO developed websites and software for clients of a B2B marketing advertising agency. They used VAO as an in-house development team until they hired their own.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Manager, B2B Advertising Agency
 
Verified
The Review
Feedback summary: 

VAO delivered products for multiple clients of the agency during their engagement, including creating software on the Drupal framework that took months to deliver. The agency was consistently impressed with their availability (despite the time difference), as well as the quality of their code.

BACKGROUND

Introduce your business and what you do there.

When we worked with VAO, we were a B2B advertising agency offering marketing service to our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

Part of the services we offered was to be able to produce software and websites for our clients, and we used VAO to do that because we didn’t have the capability in-house at the time.

SOLUTION

What was the scope of their involvement?

VAO helped us with a piece of software on the Drupal framework that allowed users to view all the latest press releases, news items, stock and configurations of the product and be able to make selections and place orders. VAO offered all the backend functional coding as well as advice on placement of front end elements such as buttons, forms, and so on. The resources they offered were one project manager and two or three developers. We interfaced with the PM, and they passed the information along to the developers.

How did you come to work with VAO?

I’m not sure if we found VAO online or if they reached out to us, but we went to Poland and met with them and decided to work with them as a result of that trip. We chose VAO because of their professionalism, their staff count, and examples of their work. They seemed capable, and after working with them, we realized we were correct about that. They were also capable of conversing in English which was a great bonus.

How much have you invested with VAO?

I don’t know how much we spent, but I remember that VAO was very cost-efficient. When we asked them to help reduce the cost, they suggested changing the scope or elements of the development. It gave me a great deal of comfort that they came back with suggestions to reduce the cost.

What is the status of this engagement?

We started working with VAO in 2011, and we stopped working with them in 2013 because we had our developers in-house.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

The project was a large project and took several months. The client was exceptionally happy with the final product. That’s good evidence that VAO was doing what they promised. We would always test everything before giving it to the client, and if there were any bugs we would highlight them and VAO would fix quickly. Bugs are always part of the process, so it wasn’t unexpected.

How did VAO perform from a project management standpoint?

VAO delivered on time and budget. We were always very careful not to promise the client something that VAO hadn’t said they could commit to. We set VAO up to succeed by asking them first how long the project would take. They would give us the deadline, and they always kept their word. They were always available during our working hours.

What did you find most impressive about VAO?

The fact that VAO did what they said they were going to do, made their deadlines, and stayed on budget is unique in the development world.

Are there any areas VAO could improve?

The working relationship was good. VAO did a sterling job. It’s always difficult to do development offshore, but I can’t remember anything negative that stands out.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    It’s hard for me to give anyone a perfect score.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended VAO.

Web Development for Publishing Platform

"Although the task was very complex, they were able to deconstruct it and deliver everything on time ..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - Nov. 2008
Project summary: 

VAO developed Drupal websites for the clients of a business consultancy firm. Specifically, VAO redeveloped a publishing platform for a UK based publishing company.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Marcin Pajdzik
Cloud Solution Architect, Hubstone Ltd.
 
Verified
The Review
Feedback summary: 

VAO developers have expert knowledge of Drupal and employ a lot of backend developers that are able to handle projects of any size. VAO responded very well to client’s requests and had no issues with delivering the solution. The consultancy firm now has in-house developers and no longer uses VAO.

BACKGROUND

Introduce your business and what you do there.

Hubstone Ltd. is a business consultancy company based in Walton-on-Thames, Surrey, UK. At that time, I was leading the project team at Hubstone.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

I was working on a project for a publishing company based in London. The company was using a number of websites as their publishing platform, but the sites were quite outdated. The publishing company wanted to redevelop the platform. Our company was unable to find skilled Drupal developers in the UK, which was why we decided to look for nearshore partners.

SOLUTION

What was the scope of their involvement?

Hubstone Ltd. established a partnership with VAO related to Drupal development of various company projects. This was an ongoing relationship where VAO developers worked with our team on a daily basis. I was the technical lead on the project, and I worked closely with the developers supplied by VAO. So, Hubstone was the consultancy that contracted with the company that needed the websites redeveloped. We used the time and materials cost model. All tasks were related to Drupal development, such as; theming and frontend development, backend development, and custom module development. The work involved developing a content management system for articles and academic writings on various medical topics. All work was reported to Hubstone at the end of the month, with the approval of each deliverable being granted during the project course. I believe VAO supplied five developers over the course of the project.

How did you come to work with VAO?

After they decided to use Drupal, the publishing company invited a few suppliers to bid on the work. Hubstone won that project, but they didn’t have internal resources to do the work, so they hired me. We went out looking for someone who could actually develop the project. After considering other options, we set up an initial call with VAO and were impressed with their approach. The relationship was established very fast, and Hubstone team members visited VAO offices in order to improve cooperation and communication. The overall rating and the good communication skills made us choose VAO.

How much have you invested with VAO?

The total investment with VAO was around £100,000 [$127,634].

What is the status of this engagement?

The relationship with VAO started and ended in 2008. We eventually were able to find other Drupal talents in the UK and decided to keep this part of the business in-house.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We thought that communication might be an issue, as we were located in different countries and used different native languages. However, when the partnership had been established, it worked very well. There were minor communication issues at the very beginning, which were all resolved quickly. The developers provided by VAO were very skilled, and it helped that they spoke very good English. One of them even dealt directly with our client. From my perspective, the experience was very good. They had a lot of knowledge about the Drupal framework and other surrounding technologies such as JavaScript for example. It helped also that the company employed more developers. I went to their offices once, and I think they had 30–40 people working for them. So, if the developers assigned to our contract needed some extra help, they could talk to each other and come up with the right solution. Hubstone was definitely happy with that collaboration. The project was a success, and the end client was happy with the outcome.

How did VAO perform from a project management standpoint?

I was facilitating the communication between VAO and the client. It was difficult to get the full scope of the project from the client, so we needed to work in an Agile way, scheduling smaller tasks for the developers. We never had any problem with delivery. The whole project was finished within a timescale that was acceptable by the client. The client expected it to be a year or so before they could start migrating the massive volume of content into the new system. It worked well. This project was 100% managed by Hubstone. I can also confirm that VAO can effectively use communication tools like Skype, email or phone..

What did you find most impressive about VAO?

Although the project was very complex, we were able to split it into tasks and VAO delivered everything on time and within budget. They are enthusiastic about new technologies. Even if we requested something which was not in their employees’ skill set, they were able to schedule training sessions or hire new resources very quickly.

Are there any areas VAO could improve?

Due to the type of relationship, this is difficult to assess. Nothing that I can think of right now.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Tasks were always completed on time.
  • 5.0 Cost
    Value / within estimates
    They delivered within our budget.
  • 5.0 Quality
    Service & deliverables
    VAO followed our development model and quality assurance practices.
  • 5.0 NPS
    Willing to refer
    VAO is a highly recommended, well-established software house.

Drupal and Zend Framework Platform for Interactive Agency

"I've appreciated being able to reach out to anyone on VAO's team ... VAO has proved to be a reliable partner."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2015 - Jan. 2017
Project summary: 

VAO developed a Drupal platform for a media creative agency. They created a system where soccer players could upload their own scouting data, network with coaches, and create a profile to showcase their talent.

The Reviewer
 
1-10 Employees
 
Poznan, Poland
Kamil Nowony
CEO, Makadu Creative Agency
 
Verified
The Review
Feedback summary: 

The UI/UX feedback is extremely positive, and the platform has gained a large number of users since its launch. VAO is always available to handle any outstanding issues from the development side. The client considers VAO an IT partner and will continue to work with them in the future.

BACKGROUND

Introduce your business and what you do there.

We are a new media creative agency working on new ventures. One of the new opportunities identified was soccer player scouting where VAO helped us deliver the right solution. I am the chief executive officer of the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VAO?

We needed to build a system that will allow young soccer players to present their skills, upload their personal data and statistics, and do networking. The system also allowed scouts to search through the players' database, create custom reports, and contact prospective players. We required Drupal and Zend Framework skills, which we do not have in-house.

SOLUTION

What was the scope of their involvement?

We initially worked with VAO on some small IT project some time ago. VAO supplied a cross-skilled team of eight people, which allowed them to fulfill the project requirements. There was one liaison person/project manager on VAO's end, which helped establish good communication.

This was a Drupal and Zend Framework assignment, where VAO supplied the entire IT part of the project – whole development, testing, and installation of the project. Makadu supplied all requirements and passed it to VAO for further discussion and progressive elaboration. If, for any reason, we don't receive a quick answer from a resource, we have additional channels available.

How did you come to work with VAO?

We were looking for vendors who are reliable and have good references. We looked for a stable partner for a long time. We worked with VAO on a smaller assignment before, and they performed very well. This bigger project was a natural step further in our relationship.

What is the status of this engagement?

We have been working with VAO since 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have a big number of users on the platform now. We have a feedback button implemented, and it seems like that users are only requesting new features, which we simply have not planned for yet. But, there is almost no feedback about any errors or UI/UX issues. It seems that good work has been done.

How did VAO perform from a project management standpoint?

We use Slack, Eventum, and Google Docs for our communication and document-sharing with VAO. We also use version control systems and collaborative platforms. We agreed to agile approach in terms of project management framework. This seems to work very well.

Is there anything unique about VAO?

VAO provides great Drupal and Zend Framework expertise. It is easy to get in touch with anyone at their organization. If someone is not in the office, you are notified in advance, and a replacement point of contact is given. I've appreciated being able to reach out to anyone on VAO's team.

Are there any areas VAO could improve?

So far, VAO has proved to be a reliable partner. Any issues that we discovered were addressed early in the project lifecycle, and now the relationship goes very smooth.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer