What evidence can you share that demonstrates the impact of the engagement?
Without their solution, we wouldn’t have been able to grow the way we did in the last year. I have no doubt that, without Vantage, we would have had to hire more people in-house. It would have prevented us from bidding competitively on some of our larger accounts. Their work significantly reduced the overheads to run our business. In that sense, the payback has been enormous.
We’ve just brought on one of our largest enterprise accounts to date. A huge part of our success in winning that account was the functionality Vantage developed. That’s hundreds of thousands of dollars in net benefit for us. To this day, it’s only getting better. We've had successes in all areas thanks to them.
How did Vantage IO perform from a project management standpoint?
I believe that project management isn’t just on the project manager. It’s also on the person who’s authorizing the project. For that reason, I work closely with Sam. I put together a rough list of things I want to accomplish, which he reviews and scopes out. We collectively plan the immediate tasks. Then, at the end of every month, we review the previous month’s progress.
If there are any larger or longer-term tasks, we work out how they can be achieved. It’s been nice to work with somebody who appreciates the long-term aspects of the project but is also able to see what is immediately required. Sam’s really good about navigating us through that, and the whole process is reciprocal.
Sam uses Trello to manage the project. Whenever we’re talking, he has the Trello board up and we move things around. We don’t use time-tracking software, as our relationship is built on more trust than that.
What did you find most impressive about them?
Their team challenges our ideas to make sure that they’re feasible and reasonable. It’s refreshing and impressive to work with a team that doesn’t just take my idea and immediately do it. They force me to think about what I want to accomplish more thoroughly.
Beyond that, they’re quick. If Sam says something will take two weeks, he has it completed in 13 days. There are sometimes unforeseen circumstances, but for the most part, we’re on a really good cycle. Every 30 days we’re able to check off 80%–90% of the month’s tasks.
Are there any areas they could improve?
Their strength is in development, programming, and developing functionality. The only area on which I’ve given Sam notes for improvement is UI design elements.
Our project is focused more on the functions and less on the form. The design we have now is serviceable, but we would want to improve it. They’re good at design, but it’s not their specialty. They’re working on it though—they just brought on a new UI person.
Do you have any advice for potential customers?