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One Stop Virtual Shop

4.8
2 reviews

VA Talks is a virtual assistance company situated in the heart of Kolkata, West Bengal, India. A young start up, VA Talks came into operation in the year 2015. A virtual assistance company is a company that delivers any sort of professional assistance to its providers virtually.

A VA (virtual assistant) is a business professional who provides business assistance through the use of Internet and its various applications such as email, Skype, instant messaging, and any modes of online communication. Our services are 24x7. Thus, irrespective of what time a particular task needs to be executed, a virtual assistance from our organization is always available to execute it. Moreover, all the executives are experts in various specializations, therefore, enabling the best possible results in accordance to the current market.

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$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2015
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Kolkata, India
headquarters
  • Elgin Chambers 1A, Ashutosh Mukherjee Road
    Kolkata , WB
    India
    91.33.2455.0084

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
  • Transcription
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Industry focus
  • Business services
  • Consumer products & services
  • Information technology
Voice/Call Center Services
BPO Focus

Reviews

4.8
2 reviews
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Virtual Assistant for Large Retailer

"It is easy, quick, and self-sufficient."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2015 - Ongoing
The Reviewer
 
5,001-10,000 Employees
 
York, South Carolina
Owner, Large Retailer
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It varies, we try to have a little of everything but sometimes we get caught up with too much work.

What types of work can your internal staff avoid by utilizing a back office service?

Mostly virtual assistance and some customer service.

What challenge were you trying to address with the service provider?

They allow us to have time to focus on issues that had to be fixed.

SOLUTION

What was the scope of the service provider's involvement?

Data entry, helping customers.

Could you describe the service provider's pricing structure and how they billed you?

Package deals.

How did you come to work with this service provider?

It was a personal reference.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They're great. Easy to use and understand. Freed up a lot of time for my employees.

How much time and money does this service provider save you each month?

We have saved at least $4,000 and it cuts our busy work time in half.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Pros are more than cons. They're very reliable and easy to maintain.

What are the service provider's strengths?

It is easy, quick, and self-sufficient.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

We started March 1, 2015.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Translation Services for Manufacturing Company

"They are good and fast."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
The Reviewer
 
501-1000 Employees
 
Phildalphia, Pennsylvania
IT Manager, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm require transcription/translation services? Did you use to handle this need in-house?

We use this service because it works the best.

SOLUTION

Could you describe this service provider's pricing structure and how they bill you?

I think they are a little high on their pricing.

How did you find and select this service provider?

Their service was a recommendation from another employee.

RESULTS & FEEDBACK

How would you assess them for speed of delivery and consistent turnaround time of transcriptions/translations?

They are good and fast.

How would you assess their ability to keep your information secure?

We don't have a lot of security breaches.

Based on your experience, what takeaways can you share about working with them?

Their service is good to use but it could be cheaper.

What do you think are the strengths of this service provider?

They respond to deadlines quickly.

Where do you think this service provider can improve?

They can improve their pricing.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
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