What was the scope of their involvement?
UXReactor started with a comprehensive research report, wherein they explored the field of dealerships to understand user processes and workflows. They delivered the report, which contained insights about our customer, and then used their findings to build the entire system, from wireframes to experiences. In terms of design, we’d given them specific guidelines in some engagement areas, and in others, we were quite flexible. The process was collaborative, iterative, and feedback-driven.
The design system is essentially a style guide equivalent. It defines how screens should be created and for what use cases. It helps with standardization and usability, and it’s really important in terms of scalability and speed to market.
The team also did a mobile experience for us, as well as user journey maps outlining pain point analyses.
What is the team composition?
We worked with over 10 members of the UXReactor team. We had several project managers, including at the senior level. We also worked with the CXO.
How did you come to work with UXReactor?
Our CEO and CFO had reached out to a couple of different firms, and they’d tried at least two of them, but a lot of them didn’t deliver the experiences we were looking for. It was also difficult to find someone who could deliver as quickly as we needed. UXReactor has a really strong process-driven approach to design, communication, and transparency, which we found superior to other firms.
What is the status of this engagement?
The project took place from January 2017–January 2019.