UX Sprint Lab

BACKGROUND

Introduce your business and what you do there.

I’m a director and regional practice manager at a technology consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX Sprint Lab?

We were looking for some UX guidance, storyboarding, and persona building for a client of ours. They had some portals used to access information internally and to register sales deals. We needed help to identify who we needed to build these portals for, and what that journey and flow should look like.

SOLUTION

What was the scope of their involvement?

They began by interviewing or interacting with users, business owners, and business partners. They did journey mapping, visual style guides and storyboarding, persona creation, wireframing, and full fidelity mockups that converted into technical requirements. Today, we have in production a lot of what they worked on.

What is the team composition?

I work with James (CXO, UX Sprint Lab).

How did you come to work with UX Sprint Lab?

We wanted to work with James. Instead of taking a direct role, he decided to spend more time building out his personal business, so we contracted with them. On our side, we were more focused on James than we were in a company.

How much have you invested with them?

We spent $45,000–$50,000.

What is the status of this engagement?

We started working together in December 2018 and the work is ongoing. It’s planned to continue through the end of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s been a lot of success, which at this point is still qualitative and largely from an optics perspective. Our shared client has been really pleased and feels our progress and our velocity has met and, in some cases, exceeded their expectations. UX Sprint Lab deliver high-level work.

How did UX Sprint Lab perform from a project management standpoint?

James is very good. We use Jira for the sprint process, while they put the designs directly into Figma for us to pull from into Jira.

What did you find most impressive about them?

Their holistic perspective impresses me. It’s not just a storyboard, but wireframes with full fidelity mockups and design. They have end-to-end skillsets; they do just about anything that we would want from a UX standpoint and are also very personable and approachable.

Are there any areas they could improve?

For shared clients that are communicated with from both sides equally, they could improve the communication on a wider scale. It’s very good on an individual level, but the appraisal of progress or updates could be better.

Do you have any advice for potential customers?

They’re good at a wide range of things, so I recommend asking for a portfolio and then drilling down on the specifics. From a holistic view, there isn’t a lot missing, but we haven’t got very detailed on small aspects. It might be wise to do that if required for a project.