Faster Process. Better Product.
Hello, my name is James Weaver, CXO at UX Sprint Lab, a User Experience Research, Design, and Testing Lab in Columbus, Ohio.
We help Global businesses define and better understand their business goals and opportunities by crafting a specific research methodology which focuses on their digital audience and end users.
Focusing on your business goals isn’t good enough. We help you match your business needs to the needs of your end users. All based on 10 years of experience delivering designs in the banking and aviation industries. We’ve proven time and time again that our approach will not only solve your business goals but will also speed up the development and delivery of your products and save you money.
We do this by using a human-centered, research-driven design approach to deliver a better more usable and adopted product by your end users at a much lower cost.
JPMorgan Chase, NetJets, Sogeti & CapGemini, Vertiv
“Their holistic perspective impresses me.”
UX Sprint Lab provides UX support, working on developing guidance, storyboarding, and persona building for a third-party client. They have focused on journey mapping, wireframes, and full mockups for the platform.
“Their holistic perspective impresses me.”
Apr 22, 2019
The ongoing project has produced good results thus far, with the end-client satisfied with the progress and pleased with UX Sprint Lab’s work. They are reliable and effective partners who are able to oversee a project from its beginning to its end, taking into account all variables.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a director and regional practice manager at a technology consulting firm.
What challenge were you trying to address with UX Sprint Lab?
We were looking for some UX guidance, storyboarding, and persona building for a client of ours. They had some portals used to access information internally and to register sales deals. We needed help to identify who we needed to build these portals for, and what that journey and flow should look like.
What was the scope of their involvement?
They began by interviewing or interacting with users, business owners, and business partners. They did journey mapping, visual style guides and storyboarding, persona creation, wireframing, and full fidelity mockups that converted into technical requirements. Today, we have in production a lot of what they worked on.
What is the team composition?
I work with James (CXO, UX Sprint Lab).
How did you come to work with UX Sprint Lab?
We wanted to work with James. Instead of taking a direct role, he decided to spend more time building out his personal business, so we contracted with them. On our side, we were more focused on James than we were in a company.
How much have you invested with them?
We spent $45,000–$50,000.
What is the status of this engagement?
We started working together in December 2018 and the work is ongoing. It’s planned to continue through the end of 2019.
What evidence can you share that demonstrates the impact of the engagement?
There’s been a lot of success, which at this point is still qualitative and largely from an optics perspective. Our shared client has been really pleased and feels our progress and our velocity has met and, in some cases, exceeded their expectations. UX Sprint Lab deliver high-level work.
How did UX Sprint Lab perform from a project management standpoint?
James is very good. We use Jira for the sprint process, while they put the designs directly into Figma for us to pull from into Jira.
What did you find most impressive about them?
Their holistic perspective impresses me. It’s not just a storyboard, but wireframes with full fidelity mockups and design. They have end-to-end skillsets; they do just about anything that we would want from a UX standpoint and are also very personable and approachable.
Are there any areas they could improve?
For shared clients that are communicated with from both sides equally, they could improve the communication on a wider scale. It’s very good on an individual level, but the appraisal of progress or updates could be better.
Do you have any advice for potential customers?
They’re good at a wide range of things, so I recommend asking for a portfolio and then drilling down on the specifics. From a holistic view, there isn’t a lot missing, but we haven’t got very detailed on small aspects. It might be wise to do that if required for a project.