Helping you build smarter, more robust UX teams

We are a senior team of UX practitioners working for global clients on large-scale, complex and often business-critical projects since 2008. We provide on-site UX resource with the support of an external agency. We deliver the rigour of a research agency with the creative understanding of a design agency, with a curious, rigorous, collaborative and approachable way of working.

We collaborate with you as a trusted business partner, understanding your unique needs and delivering the most effective UX resource to support you.

On-site embedded UX teams

We make embedding UX into your business easy. This approach brings you the benefits of a collaborative internal team, and the wider experience of an external agency.

Our approach lets you grow your UX capability without the risk, time and effort of building out your own team or acquiring an existing UX function.

We analyse your team structures and skills gaps, then embed proven UX experts into your team. They are part of your team and are supported by our advisory UX leaders.

UX research & design

If you don't need an on-site team, we also have a team of consultants who can work with you on a project-by-project basis.

You may have a standalone UX research or design project, or simply not have the space on-site to build out your internal UX team.

We blend user insight, business needs and design thinking to spark innovative thinking, identify opportunities and optimise products and services.

Accessibility & inclusive design

We believe that products and services should be accessible for all.

Our accessible and inclusive design approach enables you to meet industry and government standards.

We provide services ranging from a one-off accessibility audit to helping you  embed accessibility into your product development process.

 
$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2008
Show all +
London, United Kingdom
headquarters
  • 12 Melcombe Place
    London , LND NW1 6JJ
    United Kingdom

Portfolio

Key clients: 

AAT, ADP, Amazon, Audi, Barclaycard, Bristol-Myers Squibb, eDreams ODIGEO, Eukanuba, Evolution Gaming, Expedia, King, Langland, L'Oreal, NewDay, Playtech, Royal Mail, RR Donnelley, Sainsbury's, SGK, Spectrum Brands, Travelodge, Walgreens Boots, Wex

SGK - Focusing on users to innovate Image

SGK - Focusing on users to innovate

Global content and packaging firm SGK is a leading name in design-to-print management, but was threatened by small and responsive disruptors in the industry. We worked iteratively with their development teams on concepts, wireframes and user testing for a more customer-focus product.

Read the full case study here: 

Amazon - A dominant brand using UX to help them disrupt the market Image

Amazon - A dominant brand using UX to help them disrupt the market

We have worked with Amazon as a preferred supplier on projects such as Amazon Alexa and Amazon Fresh, providing resources for their in-house UX teams and reinvigorating their offering with a customer-focused approach, mentoring for their teams and in-depth analysis.

Read the full case study here: https://theuxagency.co.uk/work/amazon

eDreams ODIGEO - Uncovering opportunities to differentiate the travel experience Image

eDreams ODIGEO - Uncovering opportunities to differentiate the travel experience

As a global online travel company with over 12 million bookings every year, eDreams ODIGEO has to offer market-leading customer experiences. We helped them bring their customer journey to life and find solutions for new and engaging solutions based on real customer needs.

Read the full case study here: 

Royal Mail - Embedding accessibility into the development process Image

Royal Mail - Embedding accessibility into the development process

Royal Mail Group is the oldest and biggest name in UK logistics and mail, and their public commitment to the Accessible Technology Charter means that their digital services have to be accessible to all. We devised an accessibility vision and framework for cost-effective adoption.

Read the full case study here: 

ADP - UX leadership for ADP's internal teams Image

ADP - UX leadership for ADP's internal teams

ADP is one of the largest payroll and human capital management companies in the world, but were challenged by smaller, nimble challengers and held back by their complex, unwieldy platforms. We helped unify their platform through intuitive, user-focused design.

Read the full case study here: https://theuxagency.co.uk/work/adp

Wex - Delivering game-changing travel payment solutions for online travel agents Image

Wex - Delivering game-changing travel payment solutions for online travel agents

WEX is a global provider of corporate payment solutions that struggled to make its complex payments solution intuitive and efficient for all client types. Our contextual enquiry showed how clients interacted with functions, and helped us design user journeys to meet their needs.

Read the full case study here: 

NewDay - Embedding UX research & design teams Image

NewDay - Embedding UX research & design teams

A financial services company with 5.4 million customers, NewDay required a steady and repeatable stream of technological innovations to meet new customer needs. We provided them with in-house UX resourcing to help develop new propositions with true customer focus.

Read the full case study here: https://theuxagency.co.uk/work/newday