Make Digital Experiences Easier & More Profitable

We’re a Chicago-based digital user experience (UX) agency that specializes in solving business problems by making digital experiences (i.e. websites and software applications) easier to use and more profitable. We do this by untangling complex digital experiences through a combination of user-centered design best practices and evidence-based user research. 

WHAT MAKES US DIFFERENT?

Big Brands 
We've served 40+ of the Fortune 500 (i.e. Disney, AT&T, University of Chicago) and other rapidly growing companies.

Top Industry Experts 
Our team consists of the most experienced UX/UI experts in the industry.

Reasonable Pricing
Our leaner consultancy structure helps us deliver more reasonably priced solutions.

Advanced Capabilities
We leverage user-centered design best practices and evidence-based user research to optimize client ROI.

Optimized Communications
Timely project communications mitigate risk of compromised timelines and going over budget.

 
Undisclosed
 
$100 - $149 / hr
 
10 - 49
 Founded
2009
Show all +
Chicago, IL
headquarters
  • 70 W Madison St #1400
    Chicago, IL 60602
    United States

Portfolio

Key clients: 
Over 40 Fortune 500 clients: https://ux4sight.com/work

Website experience boosted via user research and design

SeaWorld Case Study: https://ux4sight.com/clients/sw SeaWorld’s sales were hurting. To counteract this, they decided to reduce resistance and increase satisfaction in the pre-purchase process by streamlining the path-to-purchase for guests on all 8 of their park websites.



This UX work spanned 3 projects over 12 months to arrive at

the final designs through usability testing of the original websites, wireframing and prototyping possible improvements, and creating redline documents to make the new design standards clear and actionable to SeaWorld's internal teams.

Designed responsive intranet calendar and grading application

University of Chicago Case Study:https://www.ux4sight.com/clients/uc


The University of Chicago Booth School of Business was facing significant difficulties with its existing intranet application for its MBA students.



The application's purpose was to present meaningful and clear calendar and grading information to

its students, but the overly complicated interface was inhibiting students from performing their key desired actions.



Using a variety of UX and design techniques, the system was refreshed with a highly intuitive and responsive application that students found much more useful.

Boosted self-service on main support website and application

AT&T Case Study: https://www.ux4sight.com/clients/at



AT&T was experiencing frequent support requests from customers complaining about not being able to perform important tasks involving their AT&T products and services, including troubleshooting devices, managing billing and payments, and upgrading services.


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Although AT&T contact center agents would try to point them to AT&T’s support website, customers would get annoyed, responding that they couldn’t find the answers online, which is why they would contact customer support. Over the course of two projects, a UX Review and Usability Testing study, our senior leadership audited AT&T’s service and support portal and identified important customer pain points. This allowed us to discover key opportunities for improvement in customer self-service and reduction of support costs by creating a more intuitive eSupport experience.

UX Best Practices Training

Case Study: https://ux4sight.com/clients/dis

Walt Disney Parks and Resorts was seeking to train a group of its top Business Analysts and Programmers in User Experience best practices. The formal UX best practices course was delivered in Disney's corporate office in Lake Buena Vista, Florida over the course of 3 days.

Reduced contact center rep training from weeks to days via design & research

Verizon Case Study: https://www.ux4sight.com/clients/vz  



Verizon’s main contact center application, used by its 40,000+ contact center agents, was previously designed without due attention to UX best practices — resulting in weeks-long training processes and ever-climbing Average Handle Times (AHT).



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Working at Verizon's Chandler, Arizona center our senior leadership observed Verizon’s contact center agents on real-world support calls, created conceptual prototypes, and validated application designs with them. Through this improvement to the user experience (UX) and interface, we were able to reduce AHT and training time from weeks to days.

Led usability testing of Epic EHR application with physicians

Epic Case Study:

https://www.ux4sight.com/clients/ep



As a leading Electronic Health Records (EHR) software company, Epic Systems Corporation’s solutions are used in hospitals around the world - holding medical records for 54% of US patients and 2.5% of patients worldwide.



Physicians had been

encountering usability challenges using EHR systems - resulting in lost productivity and an increased risk of malpractice lawsuits due to data entry/retrieval errors. As a result, the US federal government issued a mandate requiring EHR software providers to improve the usability of their software. Due to this, Epic sought help to improve the intuitiveness of its EHR system.

Reviews

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UX Web Design for OBGYN Practice

“The new site has a stronger and much more professional brand.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Apr. 2010
Project summary: 

UX 4Sight provided website design and development services, working on improving and modernising an existing site’s branding and accessibility. They created a series of mockups and then implemented them.

The Reviewer
 
1-10 Employees
 
Spring Hill, Florida
Samir Shakfeh
Owner, Advanced Women's Health Center
 
Verified
The Review
Feedback summary: 

The finished website is excellent, offering an attractive, easy to use, and clearly branded site for both existing and new users to navigate with ease. The team was creative, communicative, and ensured everyone was kept up to date at all times.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m an OBGYN and owner of this practice.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX 4Sight?

Our old website made it almost impossible for our patients to contact us, so we needed a much more compelling online presence.

What were your goals for this project?

To make our website look more professional and provide content that would make it a useful resource for existing and potential patients. Ultimately, we wanted to acquire more patients and grow the practice.

SOLUTION

How did you select this vendor?

I was looking for a vendor that I could trust. My daughter highly recommended UX 4Sight as she had a lot of experience with them.

Describe the project in detail.

They began by working to understand our needs, interviewing me and my staff. They then designed a mockup of the new site and got our feedback along the way. Once we all felt comfortable, they proceeded to develop the website.

What was the team composition?

We worked with the head of their agency, a project manager, a UX/UI designer, and frontend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new site has a stronger and much more professional brand, which has instilled trust in patients in our services. We’ve seen an increase of 35% in patient acquisition as a result.

How effective was the workflow between your team and theirs?

Their project manager that gave us regular reports, which kept things moving smoothly.

What did you find most impressive about this company?

I loved the creativity they demonstrated when crafting our website—the pictures, animations, and content is excellent.

Are there any areas for improvement?

I wasn’t used to the Joomla CMS, so a little more training might have been useful.

5.0
Overall Score I'm happy to give them the highest rating.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Whenever we needed anything, they were ready to help.
  • 5.0 Cost
    Value / within estimates
    It was very reasonably priced, with value beyond what they quoted.
  • 5.0 Quality
    Service & deliverables
    It was quite impressive; our position in our city improved.
  • 5.0 NPS
    Willing to refer
    I’d highly recommend them agency to others.

UX Web Design for Urgent Care Center

“We were most impressed by the creativity and methodological approach that they took to delivering our solution.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Feb. 2019
Project summary: 

UX 4Sight redesigned a website to generate leads. They underwent a discovery phase to establish KPIs, then worked with an internal dev team to implement a functional design with creative assets.

The Reviewer
 
1-10 Employees
 
Westmont, Illinois
Amer Alhussaini
Owner, President & Physician, Immediate Care Center of Westmont
 
Verified
The Review
Feedback summary: 

The redesigned website has boosted conversion rates, lowered bounce rates, and increased confidence in the brand. UX 4Sight communicated seamlessly and established an effective project structure. Their creative yet systematic nature drove high-quality results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the president and owner of Immediate Care Center of Westmont. I’m also a physician here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX 4Sight?

Our website’s design was not cohesive and did not support an easy and interactive experience for potential patents. We hired UX 4Sight to redesign our website.

What were your goals for this project?

We needed to improve the site design by streamlining and clarifying the user experience. Ultimately, we hoped to compel higher online patient conversions.

SOLUTION

How did you select this vendor?

UX 4Sight’s leadership had design experience with top brands and had taught at a respected university. I found this experience admirable, and it secured my confidence in selecting UX 4Sight.

Describe the project in detail.

UX 4Sight began with a discovery stage. They captured key performance indicators (KPIs) to use as benchmarks in the project. The team interviewed our system developers to better understand the technical environment that our website existed in. They created a UX design and worked with the development team to ensure it was feasible. Their high-definition design included creative assets, which the development team implemented.

What was the team composition?

Our project lead was a UX/UI subject matter expert. We also engaged with UX and UI designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the redesigned website launched, our bounce rate has decreased by 5%, and our conversion rate has increased by 3%. Staff and patients have expressed stronger confidence in our brand.

How effective was the workflow between your team and theirs?

We had weekly meetings and received regular status reports. The UX 4Sight team’s clear communication with our development team was invaluable.

What did you find most impressive about this company?

We were most impressed by the creativity and methodological approach that they took to delivering our solution.

Are there any areas for improvement?

No, we had a great experience with UX 4Sight.

5.0
Overall Score We love UX 4Sight!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    UX 4Sight was very responsive to our communications, and they made themselves available.
  • 5.0 Cost
    Value / within estimates
    This hourly project was reasonably priced.
  • 5.0 Quality
    Service & deliverables
    The quality was amazing and exceeded my expectations.
  • 5.0 NPS
    Willing to refer
    I couldn’t have asked for a better digital agency to work with. I’m highly willing to refer them.