What evidence can you share that demonstrates the impact of the engagement?
We valued Usman Group’s innovation. They found functionalities that helped aggregate the brands, making it easy to find their location and scope of services. Through their nice and elegant development work, we still use the building blocks they gave us. The website still looks fresh.
The team at Usman Group presented themselves with a high level of integrity. They strive to solve problems while remaining transparent. Their team also suggested multiple ways and solutions. I liked what they brought to the table, keeping all of their ideas fresh and different. They were a great partner.
How did Usman Group perform from a project management standpoint?
From a project management standpoint, their team was incredibly structured. The project manager was knowledgeable and on top of things. Basecamp is used to track everything, and it is a nice system. Their team held themselves accountable for delivery and held us responsible as well. As a result, the project was delivered on time and in the budget.
What did you find most impressive about them?
I appreciated that Usman Group provided continued services. They also did a great job of working with the IT teams and providing support when needed. We were also able to manage tasks internally ourselves, which they positioned us to do with the content management tools they had in place.
The team was flexible but disciplined. They hold themselves to a high standard. There were no surprises, but if anything had to change, there were conversations to explore. Usman Group finished everything in a timely manner while remaining flexible.
Are there any areas they could improve?
No, there’s nothing I’d have them improve. Usman Group should continue hiring great people. Because of their culture and team, they’re a nice group to work with. As long as they keep having that same talent base, they’re always going to be a successful group.
Do you have any advice for potential customers?
Don’t look at Usman Group as a web developer; look at them as a digital strategy partner. It’s better to talk about any problem or solution so that they can use their experience and innovation to find the right answer.
Don’t just go to Usman Group and tell them that you want a website that will increase leads. Clients have to be prepared to talk about what the issues are. Once that’s done, Usman Group can navigate and figure out the right solution and user experience.