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    Lincolnshire, IL
    847-325-5466

Boutique digital consultancy in Chicago

5.0
5 reviews

We are a boutique digital consultancy in Chicago, collaborating with a handful of amazing clients to develop incredible websites and other interactive solutions. We forge partnerships founded on collaboration and focused on producing high-impact results.

We pride ourselves on functional design; there’s a raging 160 IQ behind every pretty picture we create. Our designs are byproducts of creating solutions to your well-understood objectives, challenges, strengths and market.

Great solutions come from good listening. It’s a developed skill. We’re that partner that can hear what you’re saying, understand your needs and arrive at creative, highly customized solutions that hit a home run – every time.

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$25,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2006
Show all +
Lincolnshire, IL
headquarters
  • Usman Group
    250 Parkway Drive, Suite 150
    Lincolnshire, IL 60069
    United States
    847-325-5466

Portfolio

Key clients: 

National Safety Council, Priceline.com, ShopperTrak, Robert W. Baird & Co., Ajinomoto North America, Nurse.com, Lifeline Vascular Access, Vention Medical, Chicago Sun-Times, The Roomplace

Myefski Architects

Breaking new ground

The faces to many of their buildings stand quite prominently in their respective communities, so we wanted to follow suite with our home page design. This led to the idea of using a video background rather than just a static image. The idea behind the video was to show exactly what their company does – build. To accomplish this, we created a video illustration of a building being constructed from the ground up. This works as a noticeable call to action that explains exactly what Myefski does, without relying on words.

We did not totally disregard static imagery, however. We found a way to use it to our advantage. We incorporated large, beautiful images of each of their properties throughout the site. We took the imagery a step further on the portfolio pages. We wanted to tell a story, so we tried to show the entire Myefski process from start to finish by including sketches and blueprints in addition to full shots of the completed buildings.

...

North Shore Trust & Savings

Challenge

North Shore Trust and Savings was in demand for an easier and modern website for their customers. At its previous state, we assessed that the homepage was mostly used to login to their online banking service. Which was great for established customers, but not for new prospective customers who had a hard time navigating the site.

The previous design was based around their brand color of orange, but not much on a means to communicated what North Shore could do for their customers' accounts. The North Shore philosophy was of being a bank for common people who wanted to trust their bank. Their former site just wasn't communicating this philosophy.

Solution

Using large images, and developing custom illustrations and icons meant easier recognition for users to know where to navigate throughout the site. Usman Group created simplified navigation from what was previously implemented. This was important for us, as banking sites...

Reviews

5.0
5 reviews
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Digital Strategy for Healthcare Services Provider

"Usman Group has done a nice job of listening, learning, and maintaining an inquisitive nature"

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2014 - 2016
Project summary: 

A healthcare services provider collaborated with Usman Group to outline their complex business proposition, which involved creating a new site, identifying content, and guiding the overall communication strategy.

The Reviewer
 
501-1,000 Employees
 
Illinois
Former Global Marketing Director, Healthcare Services Provider
 
Verified
The Review
Feedback summary: 

Usman Group created clear messaging for the client, and integrated the site with their PR activities, increasing overall traffic. Their team's commitment to learning about the business was evident. They suggested technologies that would accomplish the objectives and provided the right resources. 

BACKGROUND

Introduce your business and what you do there.

Our company is a leading provider of ready-to-use compounded sterile preparations. I was the senior global marketing manager of the company. For my second collaboration with Usman Group, I was the senior communications manager of a different group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Usman Group?

We had the challenge of communicating a fairly complex business proposition for hospital pharmacies.

SOLUTION

What was the scope of their involvement?

Our previous website had been created by a strictly tech company; the value of Usman Group was that they helped us present our message from a marketing perspective, allowing technology to work for us. Usman Group provided a collaborative approach for helping us detail the message that we needed to communicate, finding a way to share it with potential customers in an easily understandable manner. We could also quickly make updates based on industry evolution.

Usman Group initially put together a workshop that brought people from different parts of our organization together. Members of sales, marketing, and leadership worked together, honing what we needed to accomplish and what parts of the message would work well on the site. From there, Usman Group helped us sketch wireframes and identify content. They brought in partners who could help us with writing and assumed all coding responsibilities. Their team worked through our quality assurance processes.

How did you come to work with Usman Group?

I had worked with Usman Group for a previous company and found them to be flexible and transparent. They had a very good structure around how they would communicate and help us break down a very big project of creating a website down into manageable pieces, walking us through the process and providing experience from past clients. We grabbed the best ideas from a variety of industries.

How much have you invested with Usman Group?

The cost of Usman Group's work was around $110,000.

What is the status of this engagement?

We started working with Usman Group in October 2014.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website was only recently launched because we were held up in a regulatory process. I'm not working for the company anymore, so I don't have any stats. I have followed the site, and it looks very nice. Usman Group did a great job of finishing the project. During our past engagement, Usman Group did a great job of integrating the site into our PR activities, allowing us to see a huge spike in our traffic. We were able to link and bring people in, getting them to understand the message of our releases.

How did Usman Group perform from a project management standpoint?

Usman Group laid out our process and key milestones, setting dates that helped us determine when we needed to finish the content. They were very good in terms of transparency. We had a weekly status call, which allowed us to know where we were on the pieces of each project. Usman Group was responsive and supplied sufficient resources for the tasks. Any holdups were due to a lack of resources on our side. Usman Group helped us understand the trade-offs and what we could do to still meet deadlines within these limitations.

What did you find most impressive about Usman Group?

Usman Group's curiosity about the industry was very helpful. Rather than making our project fit into the technology at hand, Usman Group came in and learned our business, understanding our challenges and showing us how the site could allow us to communicate our message better. This was especially useful in our complex and regulated environment. Usman Group had a great perspective for what we were trying to accomplish. They were responsive to questions and concerns, bringing in the right resources and people to the project. I consistently learned new things while working with Usman Group, which was good on a personal level.

Are there any areas Usman Group could improve?

No. I was very happy with them.

5.0
Overall Score Usman Group has done a nice job of listening, learning, and maintaining an inquisitive nature.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Usman Group was always on time.
  • 4.5 Cost
    Value / within estimates
    Usman Group brought a great amount of value.
  • 5.0 Quality
    Service & deliverables
    I liked the sites created by Usman Group in both cases. They matched the personality of our company and were easy to navigate.
  • 5.0 NPS
    Willing to refer
    I already have.

Web Dev for Food Production Company

"You're not just another project and number to them. They form a relationship with you that stays..."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2015 - Ongoing
Project summary: 

Usman Group worked with a food ingredient supplier to create a microsite for their food specialties business unit. They provided layout ideas, video capabilities, and optimized the site overall.  

The Reviewer
 
51-200 Employees
 
St. Louis, Missouri
Rachel Wheeler
Global Branding & Marketing Specialist, ICL Food Specialties
 
Verified
The Review
Feedback summary: 

User feedback, in general, has been very positive. The market segment videos receive a number of views, and inbound leads have improved significantly. Throughout the process, their team was ahead of schedule, always available, and made a genuine effort to understand the unique business objectives.  

BACKGROUND

Introduce your business and what you do there.

ICL Food Specialties is a functional food ingredient supplier to the food and beverage industry. I am the global branding marketing specialist.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Usman Group?

We’re owned by a bigger company called ICL Group and we have several different divisions including advanced additives, fertilizers, and food specialties. All of the information for each of the varying business units was on one combined website that wasn't functional for the business needs of our specific food industry customers. There was a lot of information unrelated to our business to sift through. We wanted to create a microsite for the food specialties business unit that served the needs of our customers and allowed us to present our information in a clear, concise, and more organized manner than before. 

SOLUTION

What was the scope of their involvement?

The project was collaborative from start to finish. We started with an in-person brainstorming session with my boss and me and three members from Usman Group. We outlined the strategic needs and then worked on the wireframing and identifying what the different pages and functionalities were. We selected images and worked on content creation. The site was built on WordPress. For the frontend, I was giving them content and images and they were helping with the placement and creation of it. They trained me how to update it after we launched. They were very receptive throughout the entire process. We still work with them on maintenance and updating the backend of the site. We are also talking about some new projects on inbound marketing and search engine optimization.

How did you come to work with Usman Group?

I had worked with them at a previous employer on a similar website project. I loved the team and what they delivered so they were the first group I sought out for this project.

How much have you invested with Usman Group?

We spent $30,000 on the website project and the maintenance agreement is for $5,000 per year.

What is the status of this engagement?

We started working with them June 2015, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

All of the feedback internally and from customers has been very positive. They made a very heavy video site to make us stand out from our competition. Because we are in the food ingredients business, it’s important to show the functionality of food. The videos help reinforce the benefits of our products. The selected site layout and design also gave us a platform on which to make internal videos. They have a good cross platform for content generation, so I can put something in a new section but tie it back to the different market pages. At the bottom of our market pages, we have the contact us form to drive inbound leads. We put just enough information on the site that they have to contact us to get more. We now get double the inquires and requests generated from the website. I check periodically how many views the videos are getting and there is definitely a strong and notable interest on views that can be tracked. 

How did Usman Group perform from a project management standpoint?

They couldn’t be easier to work with. They use Basecamp, and that makes it very easy to communicate about the project and with the team. They always met or exceeded all deadlines and stayed within our required budgets. They are very responsive as well. I don’t think I’ve waited more than a half day to get answers to my questions. We worked with multiple people from their team. There is one person that handles general questions and administrative requests. At different stages of the project, I dealt with the actual designer. We also had communication with the president, Naveed. He would check to make sure everything was going well.

What did you find most impressive about Usman Group?

They’re generally involved in what you’re trying to do and they really try to get to know your business and what your goals are. You’re not just another project and number to them. They form a relationship with you that stays, which is why we’re using them for additional projects and why I sought them out again after working with them the first time. Usman Group seems to be far more involved in all aspects of the process than other agencies I've worked with.

Are there any areas Usman Group could improve?

I’ve been extremely pleased and would absolutely recommend them to others.

5.0
Overall Score They sit down and listen to your needs. They give their suggestions, and through a collaborative effort, you find the solution to your needs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always ahead of schedule and sent reminders of any deadlines that needed to be met. They met or exceeded every deadline.
  • 4.5 Cost
    Value / within estimates
    Based on different estimates, prior work with them, the level of attention received, and what was delivered, the price was extremely fair and competitive within the market.
  • 5.0 Quality
    Service & deliverables
    They’re extremely easy to communicate with and they’re very creative. They’re not just trying to sell you something that’s been done before. They listen to what you need and work to find a solution that fits your company.
  • 5.0 NPS
    Willing to refer
    I think they do amazing work and I have recommended them to other people. I would consider them as a first choice for anything with this company or any future companies I work for.

Website Design for Real Estate Owner & Operator

"The process was seamless and they felt like an extension of our team."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2014 - Ongoing
Project summary: 

A retail real estate owner and operator approached Usman Group to help expand their marketing portfolio. They decided to create Wordpress sites for their tenants, for which Usman Group built the front and backend. 

The Reviewer
 
11-50 Employees
 
Northbrook, Illinois
Graham Grochocinki
Senior VP of Marketing, Pine Tree
 
Verified
The Review
Feedback summary: 

Usman Group delivered a clean and simply designed site, which the users have responded to positively. It has also been a huge source of leverage with the firm's investors. Overall, Usman Group does its due diligence on the businesses they work with and have gone above and beyond expectations. 

BACKGROUND

Introduce your business and what you do there.

Pine Tree Commercial Realty is a retail real estate owner and operator. We buy and manage shopping centers around the country. I am the senior VP of brand creative and omnichannel marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Usman Group?

We try to help our retail tenants market better to the local community as an added value of working with Pine Tree. We were looking at different marketing techniques that we could leverage for some of our small shop tenants. One thing we thought would be an easy sell was a website. We worked with Usman Group to make a self-sustaining WordPress website for our tenants. The tenants can craft their own secure logins and update their site with promotions, in-store events, etc., at no cost to them so they can better market to the community.

SOLUTION

What was the scope of their involvement?

We had our own ideas in mind when we approached Usman Group. We came to them for advice based on work they had done with a company called ShopperTrak, which is a company involved in the retail sector. I’m the only person in this office that’s not totally focused on the financial aspect, but focus on the aesthetic instead.

I really liked Usman Group’s portfolio in terms of color, design, and cleanliness. I gave them full authority to help us design the website template. They developed the frontend and the backend. Our first kick-off meeting was a long meeting where we went through different wireframes and ideas of how people would interact with the site. The meeting was far more thorough than I thought it would be and was a great experience. That keeps me coming back to them for more work. In terms of collaboration with my team, all of us were involved with them. The process was seamless and they felt like an extension of our team.

How did you come to work with Usman Group?

I found them on Google and they just happened to be local as well. I was looking at other firms around the country. I chose them because of their profile and previous work with ShopperTrak. We were sold on their capabilities based on their creativity with their own website and their portfolio.

How much have you invested with Usman Group?

We spent $20,000 on the website project.

What is the status of this engagement?

We started working with them in October 2014, and the website was completed in December of that same year. We continue to work with them on other projects.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

The website ran smoothly and was eye catching. It was exactly the simplicity and cleanliness we had asked for. All the tenants that we’ve shared the site with love it, and we’ve made two more websites based on that initial design, which is a testament to that first website’s capability. We haven’t been able to replicate it at every center because of budget reasons, but hopefully, we will in the future. We’ve had a lot of success in leveraging this aspect of our marketing program to our capital partners who are investing in these shopping centers with us. Having this website with its different capabilities, functions, and design has been a great sell to other investors.

How did Usman Group perform from a project management standpoint?

Usman Group went above and beyond our expectations in terms of service and technical support. That’s why we keep going back to them. I can’t recommend them enough. The fact that they’re local has nothing to do with it because we rarely see them. We operate digitally most of the time. We utilize Basecamp to communicate with each other.

What did you find most impressive about Usman Group?

We have worked with other groups in the past but Usman Group takes the time to be extra creative in their solutions. In every meeting, they ask questions about our industry that other companies didn’t care to ask or didn’t know to ask to figure out what the best route is to get the most return on investment. Their questions helped them understand our business and it shows through their work and the quality of the website.

Are there any areas Usman Group could improve?

No. We haven’t had any issues with them at all. Their support has been wonderful. If there were any glitches, they were quick to find them before we even did, and were honest about it and would fix them.

5.0
Overall Score These guys are above and beyond other companies that I’ve used in the past.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They drive the deadline from start to finish. They’re very communicative via Basecamp and schedule way in advance. We always knew what was happening. They’ve never missed a deadline.
  • 4.0 Cost
    Value / within estimates
    You get what you pay for. It's not inexpensive, but the quality is outstanding.
  • 5.0 Quality
    Service & deliverables
    I’ve had zero problems with anything they delivered. Everything they delivered was above and beyond what I expected.
  • 5.0 NPS
    Willing to refer
    I have recommended them already.

Website Re-design for Manufacturing Company

"I found Usman Group extremely easy to work with. They easily converted my ideas and passion...into a concept that I could get on board with."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2016 - Ongoing
Project summary: 

Usman Group improved the branding of a company that provides solution based food ingredients. They also incorporated new features on the website to improve lead generation and establish a clear user experience. 

The Reviewer
 
501-1,000 Employees
 
Fort Lee, New Jersey
Marketing Specialist, Manufacturing Company
 
Verified
The Review
Feedback summary: 

One of their main KPIs, bounce rate has decreased. After optimizing the website to better reflect their brand, more customers visiting the site are now finding the products relevant to their search. Their team's talent and excellent project management skills contributed to this successful outcome. 

BACKGROUND

Introduce your business and what you do there.

The company sells solution based food ingredients where we strive to provide solutions, enhancement options, and reduction options that help our customers discover new ways of elevating their product or finding a solution they didn’t have before on flavor, cost, texture, etc. I am a marketing specialist.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Usman Group?

We needed to completely redesign our website because the branding was extremely outdated and our domain was 13 years old. It was not up to the standards of quality that we thought it should have to demonstrate our high-quality solution based ingredients. We wanted to incorporate lead generation opportunities that we didn’t have before. We talked about ideas on how to present different ways for people who found us via the internet and search engines to reach out to us and figure out what products work best for them. We wanted to make it possible for the user to find us easily and to have a streamlined process for them.

SOLUTION

What was the scope of their involvement?

Usman Group provided project management skills to help us achieve a series of goals, which included: increasing our site visitors, creating a brand that’s in line with all of our trade shows and ideas, and devising a strategy that would allow us to move forward as a solution provider. They also optimized the site to make it easier for our customers to navigate and generate more leads coming in through the website. They assisted in lining out the entire project, hitting deadlines, and making a team that worked directly with me as well as one of my other colleagues in order to deliver without fail. They also created custom website pages that were handcrafted to meet our goal. They created a beautifully designed website on WordPress that has a lot of fluidity, and it's easy for our customers to understand the information and navigate to the page that would help them in their projects. Usman Group worked with me to select photos that would go on the main page and went along with our theme and ideas.

They also established a set of new brand guidelines that we identified as a business unit for the first time. The brand guidelines would streamline all of our marketing efforts that made sense to our customers and created an identity for us. We had a copywriter help us establish different keywords that made sense to our customers searching on the search engines. We identified a page or two of words that made sense to who we are and how people are finding us right now. Those words were then implemented into each page on our website, including the home page, product pages, solutions pages, careers page, etc. We haven’t worked with them on SEO [search engine optimization] efforts.

How did you come to work with Usman Group?

Usman Group was recommended to me by another group that used them and had such positive experiences with them that I knew I wanted to get an idea of what their work was like and what it would be like to collaborate with them on a big project like this. We vetted a couple of vendors to understand the quality of work they do and their project management skills to achieve that customized branding and result that we wanted to flow through all the pages of the site.

I found Usman Group extremely easy to work with. They easily converted my ideas and passion as well as theme and branding into a concept that I could get on board with. We hired them because they demonstrated such a knack for understanding of what our needs were and where we would like to take the concept. We wanted a high return on our investment.

How much have you invested with Usman Group?

We spent $29,000 with Usman Group on the project.

What is the status of this engagement?

We started working with Usman Group in April 2016, and the work was completed in August 2016. We have a contract with them for a set number of hours to help with any issues that come up. They help us better optimize Google dashboards, etc.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

I look at Google Analytics daily, and the metrics are constantly changing. One consistent metric is the bounce rate, which has gone down dramatically. Regarding organic search, it has plummeted down, which is what we wanted. We wanted people to use those keywords in the search engines and find us based on something they’re looking for and not leave. The average session is a lot longer, and the bounce rate has decreased. There are more lead generations than before. On the previous site, we had a login feature where customers could access documents, etc., but now, the number of leads from the internet where people are interested in what we do has increased dramatically.

As the marketing department, we wanted to increase our capability of generating new leads through our website because we wanted to represent ourselves in a way the customers would appreciate and understood what we’re doing and they would want to reach out. We’ve seen consistent feedback from current customers as well as strong potentials coming through this website that have said the website was easy to follow. Also, it’s easy for them to find products that make sense to meet their goals.

How did Usman Group perform from a project management standpoint?

Usman Group utilizes a couple of tools and platforms to optimize project management. If I get busy, they always made sure to follow up with me and created a group dedicated to success. Their platform reminded me if I needed to submit anything to help them stay on schedule. If there’s something I’d like to add or change, they can tell me how that would change the deadline. They’re also flexible and open to new ideas.

What did you find most impressive about Usman Group?

The quality of their transmittance of my message is impressive. Usman Group listens to the customer. They understood exactly what I wanted even before I knew that I wanted it. Once I communicated to them what I liked and what my goals were, they took that information and created a beautiful, highly interactive, and fluid website. Their ability to communicate the work, passion, and ultimately, the brand itself into a well-designed website, is phenomenal.

Are there any areas Usman Group could improve?

Overall, Usman Group is phenomenal, and I would recommend them to anyone. We did encounter a small glitch at the end of our project, but that was also because we had a unique situation with our website hosting. We had to have it on a certain hosting environment, which was unfamiliar to them. Nevertheless, they learned quickly and adapted to what we needed according to our IT guidelines. It was a learning curve for them, but they were still able to deliver what we needed. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Usman Group did a good job adapting to what we needed. With the presentation of new ideas, it was very easy to work around the timeline and figure out ways to achieve our goal.
  • 5.0 Cost
    Value / within estimates
    Based on my knowledge of other providers and other proposals I received, the quality, commitment, team, and experience I received, was incomparable to the cost from other groups.
  • 5.0 Quality
    Service & deliverables
    Usman Group has a good, rich, small team that continues to expand. Because of the utilization of their team and how passionate and dedicated they are to their customers, I don’t think anyone would have a bad experience with the quality of their work.
  • 5.0 NPS
    Willing to refer

Digital Strategy for Consumer Analysis Business

"All of the team members bring something unique and valuable to the team. Working with them has been a pleasure."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016–Ongoing
Project summary: 

A consumer analysis business needed Usman Group's support to migrate their website and marketing automation solution. They worked extensively on the site's backend. 

The Reviewer
 
201–500 Employees
 
Chicago, Illinois
Dana O'Neill
Marketing Manager, ShopperTrak
 
Verified
The Review
Feedback summary: 

Since successfully accomplishing the basic web services, Usman Group has been delegated other digital strategy work. Their efforts thus far have resulted in better conversions and keyword rankings. Aside from their ability to deliver quality results, they stand out for being a true partner. 

BACKGROUND

Introduce your business and what you do there.

ShopperTrak is the leading people counting solution for brick and mortar retailers. I lead digital marketing and strategy for the Americas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Usman Group?

We were acquired and then the day the acquisition went through, we were acquired again. That made for a lot of business challenges. When I first arrived at the company, we were migrating from one marketing automation solution to another. The Usman Group made sure the entire migration process was seamless from beginning to end. They were an extension of our team and also served as a sounding board when things were difficult. They answered difficult questions and were honest with us.

SOLUTION

What was the scope of their involvement?

The Usman Group helped us navigate through a website migration as well. They helped with the design, backend, security, and also SEO [search engine optimization] and paid search. In terms of SEO, they gave us keywords but it was a team effort. In the end, they were solely working on the backend. They have experts that go in and make sure our vision becomes a reality. Since I started working with them, we’ve ramped up our services twice. When I started, we were using basic web services and then we ramped it up one notch to more advanced services with the web. We just recently began another agreement for social media.

How did you come to work with Usman Group?

They were here when I arrived at the company. I could’ve hired another agency but they developed a relationship with me and made sure that I felt comfortable working with them, so I didn’t want to look elsewhere. That was important to me.

How much have you invested with Usman Group?

We spend an average of $12,000 per month for their services.

What is the status of this engagement?

I personally started working with them in September 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

Last week we decided to implement another opportunity for conversion on our website at the bottom of our blogs. That was implemented at the beginning of last week and when I reported on it this week, we had a 13% increase in conversions from that opportunity. That’s an example of something we discussed, implemented, and the results we received. When I arrived at the company, we were on page eight for retail analytics, and we’re a retail analytics thought leader in our space. That was devastating to me, so I had conversations with the Usman Group about that and they optimized around those keywords, so we’re now on page two. I trust their technical expertise and I refer to them when I need to. We have an internal IT team and when I need to talk to them about security audits, I loop Usman Group into the conversations to make sure that I’m speaking to the technical terminology thoughtfully; they’re always supportive throughout the process. Their work is on par.

How did Usman Group perform from a project management standpoint?

They have project managers and also experts, which is phenomenal. I’ve never seen any other agency do it like this and I love it. We have two project managers working on our account and have bi-weekly calls. We use Basecamp to post projects and documents, and we use that as a way to communicate as well. They send me a weekly recap with data that I can send to our senior leadership, which they really enjoy. If I have an urgent project, I send them an email and they respond right away.

What did you find most impressive about Usman Group?

They are a true partner which is something that’s very unique. They are an extension of my work, which is very comforting. I can tell that they feel that their work is a reflection of me and our organization and they’re proud of that. Our relationship is more of a partnership and I appreciate that tremendously.

Are there any areas Usman Group could improve?

I always think there’s room for improvement but I can’t think of anything that stands out to me. I truly believe they’ve bent over backward to make sure that I’m successful.

5.0
Overall Score I’ve had a great experience working with them. All of the team members bring something unique and valuable to the team. Working with them has been a pleasure.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re always on time and quick to answer emails.
  • 5.0 Cost
    Value / within estimates
    I feel like they offer fair value for what we’re getting.
  • 4.5 Quality
    Service & deliverables
    For the reasons I already stated.
  • 5.0 NPS
    Willing to refer