Usman Group

What evidence can you share that demonstrates the impact of the engagement?

We valued Usman Group’s innovation. They found functionalities that helped aggregate the brands, making it easy to find their location and scope of services. Through their nice and elegant development work, we still use the building blocks they gave us. The website still looks fresh.

The team at Usman Group presented themselves with a high level of integrity. They strive to solve problems while remaining transparent. Their team also suggested multiple ways and solutions. I liked what they brought to the table, keeping all of their ideas fresh and different. They were a great partner.

How did Usman Group perform from a project management standpoint?

From a project management standpoint, their team was incredibly structured. The project manager was knowledgeable and on top of things. Basecamp is used to track everything, and it is a nice system. Their team held themselves accountable for delivery and held us responsible as well. As a result, the project was delivered on time and in the budget.

What did you find most impressive about them?

I appreciated that Usman Group provided continued services. They also did a great job of working with the IT teams and providing support when needed. We were also able to manage tasks internally ourselves, which they positioned us to do with the content management tools they had in place.

The team was flexible but disciplined. They hold themselves to a high standard. There were no surprises, but if anything had to change, there were conversations to explore. Usman Group finished everything in a timely manner while remaining flexible.

Are there any areas they could improve?

No, there’s nothing I’d have them improve. Usman Group should continue hiring great people. Because of their culture and team, they’re a nice group to work with. As long as they keep having that same talent base, they’re always going to be a successful group.

Do you have any advice for potential customers?

Don’t look at Usman Group as a web developer; look at them as a digital strategy partner. It’s better to talk about any problem or solution so that they can use their experience and innovation to find the right answer.

Don’t just go to Usman Group and tell them that you want a website that will increase leads. Clients have to be prepared to talk about what the issues are. Once that’s done, Usman Group can navigate and figure out the right solution and user experience.

What evidence can you share that demonstrates the impact of the engagement?

Usman Group was excellent to work with. Naveed definitely left a positive and lasting impact on the company with his work. One of the physicians at the clinic was very happy with the website Usman Group redesigned.

How did Usman Group perform from a project management standpoint?

Naveed laid out a very thorough plan. We used the work process management platform Basecamp, so what we were doing and when it would be done was very clear. We also had monthly check-in calls to review the metrics. 

What did you find most impressive about them?

I’ve worked with a handful of firms throughout the years, and I’d say Usman Group is hands down the best. I was very impressed by Naveed’s business acumen and ability to walk into a new industry and very niche market. He wasn’t just trying to sell me something; he had a higher-level thought process. Naveed really considered what the strategy should be and pointed out things I didn’t see. He was even able to provide additional insights that impacted us, such as questioning whether we had the right processes set up to convert certain leads. He took it one step further than what you traditionally get from a digital strategy firm. 

Are there any areas they could improve?

Honestly, I don’t think so. I hadn’t been happy with our previous firm, and Naveed was just excellent. Throughout the years, I’ve done freelance digital marketing work, and to this day, Naveed still stands out as the best person I’ve worked with.

Any advice for potential customers?

Be prepared to discuss what you’re currently doing and where you’d like to go. One of the best things about working with Naveed is that you can bounce ideas off of him. If you’re not sure how to flush out an idea, don’t be afraid to share it with him; he’s definitely going to surprise you.

What evidence can you share that demonstrates the impact of the engagement?

The informative website is significantly easier for clients and visitors to use. It’s been received positively internally and externally.

How did Usman Group perform from a project management standpoint?

Usman Group was easy to work with. Their team is skilled and responsive.

What did you find most impressive about them?

Naveed is smart and pleasant to be around. He understands his clients and doesn’t crack under pressure. Naveed delivers on what he says. Usman Group responsively meets deadlines.

Are there any areas they could improve?

No, we were pleased with Usman Group’s work.

What evidence can you share that demonstrates the impact of the engagement?

The website the Usman Group developed far exceeded our expectations; it works seamlessly and is very professional. We've seen a significant increase in online traffic and engagement on our internal message board, as well as a robust registration rate within our community. Our pilots are very happy with the tools and features we're now able to offer them all in one place.

How did Usman Group perform from a project management standpoint?

They're very transparent and committed to projects. I've never had any issues reaching them, and we generally track progress through Basecamp.

What did you find most impressive about them?

They took the time to listen to our unique challenges and goals, designing a website that's not only beautiful, but also incredibly functional and meets all of our requirements. Their creative process, willingness to provide feedback, and attention to detail sets them apart. Naveed had a very good understanding of our vision and we could trust that he had our best interests in mind from start to finish.

Are there any areas they could improve?

I can't think of anything worth mentioning.