Technologically Solid User Experiences

We are a global design agency specialized in building innovations that can be integrated into complex systems. 

Based in Bangalore, we are a trusted UX design partner for many Fortune 100 companies and have executed 29+ projects of Fortune 100 companies.

From large enterprise organizations to visionaries, we work alongside everyone collaboratively to design and develop intuitive experiences.

Unlike other companies, our interdisciplinary teams bring in a range of perspectives and expertise to create differentiating and futuristic experiences.

Services we render the best:

  • UX/UI Design
  • Interaction Design
  • Usability Engineering
  • Visual Design
  • Software Development
  • Experiential Demos

Having been formally educated in HCI and experience design, our team has built products that have been featured in some of the biggest tech and retail conferences of the world.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2009
Show all +
Bangalore, India
headquarters
  • Kariyappa Road, Basawangudi
    Bangalore, KA 560004
    India

Portfolio

Key clients: 

Many Fortune 100's and a couple of Fortune 10 companies. Hewlett Packard Enterprise (HPE), Infosys, Oracle, Ford, Atlassian, Articlulate, Orb Energy, Trilogy, Versata, Edgeverve, Scikraft, IBS, Tech Mahindra, Kickdrum etc..

Roadlike - World's first Travel moment creation application Image

Roadlike - World's first Travel moment creation application

Roadlike enables you to capture and track all your travels. The application runs on both Android and iOS that have been designed and developed in-house.

Roadlike boasts of a staggering high user engagement and retention. 

ipassio - 1 on 1 Hobby Learning Platform Image

ipassio - 1 on 1 Hobby Learning Platform

Being an in-house product, ipassio connects world-class artists, teachers with students all around the world.

The entire design, front-end and back-end development were done in-house.

Reviews

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Portfolio Manager Development for Consultancy

"The workflow was excellent, even though part of the work was done when we are all in lockdown."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - July 2020
Project summary: 

A consulting firm hired Userfacet to design the UI for its portfolio manager. They built a scalable design for the portfolio manager in order to enhance the ease of use of the tool for relationship managers.

The Reviewer
 
51-200 Employees
 
Mumbai, India
Anjana Kovoor
Director Operations, Mecklai Financial Services Ltd
 
Verified
The Review
Feedback summary: 

The product is under development still, but they're optimistic at the final product because of the intensive, professional team at Userfacet. They went above and beyond understanding the business and delivering parts on pre-agreed-upon dates.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work as a Director Operations with my company which is bespoke forex consulting and advisory firm supporting corporate clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

Userfacet designed the user interface and complete flows of our FX Portfolio Manager which we are looking to build out as a primary delivery tool for our services

What were your goals for this project?

The primary goals were to build a world class design and a structure which was scalable across different categories of clients that we had

SOLUTION

How did you select this vendor?

We did an extensive search across locations for a design team with some global perspective and a strong understanding of design principles. After short listing user facet and three other companies we went through interviews as well as a site visit to ascertain they were the right fit

Describe the project in detail.

The project had two clear objectives to build a scalable world class design for the FX portfolio manager and the second to enhance the ease of use for our relationship managers who would use this tool to improve quality of their relationships

What was the team composition?

I primarily worked with our project manager but was told there was a team of 2 designers working along with him

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The product is as yet under development so will update this section once we release the final version to our clients

How effective was the workflow between your team and theirs?

The workflow was excellent, even though part of the work was done when we are all in lockdown and we were working from home

What did you find most impressive about this company?

The approach was professional and intensive . Our project manager extensively researched our business, our competition and even our own motives at length. So even though they had no prior knowledge of the areas that we worked in , they had a pretty good understanding of our business before they started work on the design. Delivery was always on the promised dates and our project manager was always available for any support.

Are there any areas for improvement?

We wanted a lot of colour and vibrancy in our app which initially was at odds with the design that was presented. But over a period , userfacet stopped looking at the app as a standard boring financial servives delivery mechanism..

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Advanced Design Tool for Enterprise Software Company

"UserFacet had the expertise we needed to develop our software and built it to our specfication and our satisfaction."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Jan. 2019
Project summary: 

Userfacet built a design tool for internal designer and developer use. They used an internal application development express to build the product. The specifications and visuals were provided by the client.

The Reviewer
 
10,000+ Employees
 
San Mateo, California
Director Applications UX, Enterprise Software Company
 
Verified
The Review
Feedback summary: 

Userfacet's product was launched with great promise and received positive feedback from the team. The product performed well and was scalable. They delivered on time and had the ability to understand the client's goals for the project. Having daily meetings, they were very communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is a fortune 500 company that builds enterprise software and cloud infrastructure. It is based in California but operates globally. My position in the company was to lead the research and design team in the Application User Experience team. I lead a global team of designers, architects and researchers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

We hired UserFacet to develop and internal infrastructure tool for designers and developers to collaborate on application development and review and approve the designs from concept to delivery. UserFacet was hired to build the our design tool using our proprietary application building software. We provided designs and the development and validations were completed by UserFacet team.

What were your goals for this project?

Our goal for this project was to build the design tool for internal use so our designers and developers could share and iterate on designs in real-time. We also provided a historial record for analysis and reviews. The broader goal for this project was to save company unnecessary cost in rework and avoid the waste of rebuilding products. This would save the company many hours of development time and rework.

SOLUTION

How did you select this vendor?

We selected the vendor based on an extensive review of our available vendors in US and abroad. First we created an RFP (Request for Proposal) for the project and solicited quotes from different vendors. We considered 3-4 companies in the evaluation process. We selected the UserFacet as they were able to build our product using our proprietary software and build it with the security infrastructure our company demanded. They should expertize in development skills, promptness in response time and good cost basis. The senior management of Applications User Experience team was involved in the selection process as well as our Procurement teams.

Describe the project and the services they provided in detail.

The project was spilt into 4 phases over the duration of the contract. In the phase 1 we built the discovery tool which was capturing requirements, user stories and personas. In phase 2 we designed and developed the collaboration piece and Phase 3 and 4 were the design iterations and validation tool. The technology used by UserFacet to build the product was an internal Application Development Express. UserFacet was required to take our designs specifications and create the product using the our internal technology and deliver the concepts and code. Design specifications and visuals were provided by us. The delivery of final code involved QA testing, functional specifications and walkthrough of the product with our internal teams.

What was the team composition?

There were 3 resources from the vendor side - account executive, UI/UX specialist and Software developer. From our side we had a team of 4 UX manager, Designer, project manager and 1 researcher. The size of the team remained same, we used our researcher as and when they were needed. We continued to project manage the development from our side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

When the final product was launched it received great feedback from the team. The effort taken by UserFacet to define the functionality and how it worked helped our internal developers to understand how to continue to maintain the product moving forward.

The final product showcased the attention to details and finetuning to make the user experience smooth. UserFacet designed the solution very skillfully so it was scalable for future enhancements and iterations.

This product brought User Centered Design into the development cycle. We leveraged the designs and profiles that were built and stored in the database. As these designs grown and the databases is expanded the impact of this tool is expected to improve the effieiency of the development process and reduce rework. I left the company in 2018 spring when this product was launched with great promise. I was not able to followup with the progress after.

How was project management arranged and how effective was it?

The project management was arranged by our company and provided by UserFacet from their side by Tanuj Shah. We used daily standup meetings using Zoom conferencing to manage the progress. The documentation was stored in our internal database.

What did you find most impressive about this company?

Our team was very happy with the final product and the quality of the designs. The product was responsive, performant and scalable. W The strengths of UserFacet are that they deliver a quality product which really showcases well. The design implementation was accurate but the scalability and performance added made the product more appealing. I would say the following things distinguishes UserFacet from other venders: - Timely delivery - Scalable designs - Ability to understand the goals and deliver on them - Quality of the code - UserFacet had the expertise we needed to develop our software and built it to our specfication and our satisfaction.

Are there any areas for improvement?

We wish we could have seen how long the project would take in development. Although we met our delivery timeframes, we had to extend the timeframes to get the desired features.

5.0
Overall Score Overall the satisfaction rating was high and enabled us to rollout the product with success.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We went through detailed scheduling of the project and distributed it in phases.
  • 5.0 Cost
    Value / within estimates
    The cost of the project over the period was very competitive than getting the same product built in US or in India.
  • 5.0 Quality
    Service & deliverables
    The quality of the software delivered was excellent.
  • 5.0 NPS
    Willing to refer
    Very likely. They are a trusted resource I would highly recommend.

App Dev & UI/UX for Digital Services Company

"They bring the best of engineering skills wrapped with decent UX to deliver robust applications."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - May 2017
Project summary: 

Focusing on UI/UX, Userfacet developed a voice-based application that allows users to carry out banking transactions through the Amazon Echo device.

The Reviewer
 
10,000+ Employees
 
Bengaluru, India
Senior Marketing Manager, Digital Services & Consulting Firm
 
Verified
The Review
Feedback summary: 

Userfacet's app resulted in work opportunities and lead generation. The team was communicative and had a comprehensive understanding of tech solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is a global leader in next-generation digital services and consulting. I work as a senior marketing manager responsible for Cloud, Infrastructure and Enterprise Security and Experiential marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

We were looking for a partner who can create immersive and engaging "experiential" applications that our target audience could play with to experience first hand how our solutions could address their business challenges and enable them to grow faster.

What were your goals for this project?

To create an engaging application around voice based banking scenario (future of banking). The application involved authenticating an user interacting using an Amazon Echo device to complete banking related transactions when they are on the move. The scope involved creating a robust back-end application with an intuitive user interface to make it easy for users to engage.

SOLUTION

How did you select this vendor?

We needed a partner with a rare combination of both strong engineering/technology application development background and wrapping it with an intuitive user interface. Most of the partners we explored excelled in the front-end design but lacked the engineering mindset to architect the back-end application. Userfacet were ahead and were selected based on this assessment.

Describe the project and the services they provided in detail.

To create an engaging application around voice based banking scenario (future of banking). The application involved authenticating an user interacting using an Amazon Echo device to complete banking related transactions when they are on the move. The scope involved creating a robust back-end application with an intuitive user interface to make it easy for users to engage.

What was the team composition?

One significant difference I have noticed with Userfacet is that you deal with the same team during both evaluation and execution stages of the project.

We interacted with Tanuj Shah (CEO, Userfacet) who provided us regular updates on the progress and used to pro-actively set-up review meetings with Infosys stakeholders to review the application.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The application was showcased at an exhibit to our prospects and customers and immediately led to a few opportunities significantly accelerating the decision making process of prospects.

How was project management arranged and how effective was it?

Regular updates of design and application development progress (through Invision) helped the entire team (on both sides) stay on the same page throughout.

What did you find most impressive about this company?

The single most differentiating factor is their understanding of complex application requirements and the way they architect a tech solution which is both stable and scalable. They bring the best of engineering skills wrapped with decent UX to deliver robust applications.

Are there any areas for improvement?

At this point, I can expect them to grow their team faster to take up more projects from us :)

5.0
Overall Score All the best folks
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always on-time and if there are any issues they communicate in advance to allow us to adjust the timelines.
  • 5.0 Cost
    Value / within estimates
    For the quality and timeline based delivery they are quite competitive in terms of cost.
  • 5.0 Quality
    Service & deliverables
    Their focus on engineering the application shows in the stability of the app.
  • 5.0 NPS
    Willing to refer
    Very likely. In fact, I have already referred them.

Website Redesign for Consumer Goods Company

"The design process was meticulously well thought out and exhaustively researched."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Oct. 2015
Project summary: 

Userfacet redesigned an existing web-based platform with a focus on creating a mobile-responsive version.

The Reviewer
 
51-200 Employees
 
Delhi, India
Kapil Goel
Director, Exotic India Art Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

Each time the stakeholders work with UserFacet, they are pleased with the results. The team's professionalism and open communication style have fostered a positive partnership. They always deliver tasks that meet the provided requirements on-time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a director and founder of our company dba exoticindia.com. Our company is into ecommerce of indian arts and books for the past 20 years. In our company I am responsible for business developoment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

We hired Userfacet for redesign of our existing website exoticindia.com

What were your goals for this project?

Our goals were to redesign all pages of our website in responsive versions, including for mobile.

SOLUTION

How did you select this vendor?

We had worked earlier with Userfacet and our experience was great, so we decided to work with them again for this project.

Describe the project in detail.

Project entailed the following: 1. Understand the traffic funnel. 2. Identify the salient features for the website. 3. Understand the business needs. 4. Conduct User surveys to understand gaps in the existing design. 5. Create wireframes using the above. 6. Create responsive designs for the whole website. 7. Design A/B tests to validate new designs.

What was the team composition?

Project was executed by Tanuj Shah and team of designers. Tanuj was our chief point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have engaged UserFacet several times for our e-commerce website exoticindia.com in the past 6 years, each time with startling improvements in conversion rates. The design process was meticulously well thought out and exhaustively researched. Highly recommended!

How effective was the workflow between your team and theirs?

Workflow was pretty smooth, Tanuj was always available for receiving feedback and making any suggested modifications.

What did you find most impressive about this company?

Userfacet is very professional in their conduct and the way projects are executed. Deliveries are within schedule and up to the mark. No complaints!

Are there any areas for improvement?

If they could provide software/coding support as well, it would be great! I realisze they be doing this now, but this feedback pertains to the project executed in 2015.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX for Online Learning Browser Extension

"Userfacet brings in a fresh perspective."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2016 - Aug. 2016
Project summary: 

Userfacet provided UX designs for an online learning browser extension. This included creating information architecture, interaction design, visual design, a style guide, and more.

The Reviewer
 
11-50 Employees
 
Hyderabad, India
Anilkumar Ghorakavi
Founder & CEO, EnGrip
 
Verified
The Review
Feedback summary: 

The designs helped the client's vision of the product come to life and were delivered on time and budget. Userfacet is reliable and hard-working, crafting a seamless workflow. The team goes above and beyond to deliver creative and well-designed products.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder of EnGrip. Together with my co-founders, we aim to capture the online learning experiences of users and help them build a credible knowledge profile. As a technical founder, I looked after the development of EnGrip.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

The biggest challenge we had is how to visualize our idea. There wasn't anything existing thus far to get inspired. So, we needed someone who is absolutely fantastic with his design and creative skills since we want to create something that wasn't existing.

What were your goals for this project?

We need the agency to give a vision to our idea. We want to create a user-friendly web application and intuitive touchpoints across browsers through our browser extension. We follow the browsing behavior of the user and our extension shall collect necessary information from the websites acknowledged by the user without hampering the user's browsing experience.

SOLUTION

How did you select this vendor?

As happens with many people, we started with an online search for UX agencies. Since this is our first web application and we do not have anyone with UX knowledge in our team, we gave priority to someone who has an entrepreneurial mindset. We spoke to 4 vendors and the above criterion was instrumental in selecting userfacet to work with.

Describe the project in detail.

  1. Information Architecture - Includes UX Research, core concepts with product differentiation & positioning, product scalability and content flow
  2. Interaction Design - Includes core Interaction Design differentiation and detailed wireframes for all the pages mentioned in the next section
  3. Visual Design - Visual Persuasion, the look and feel for all the pages mentioned in the next section
  4. Behavior Specs and Style Guide - Detailed behavior specs and a basic style guide to help the development
  5. Re-works, Additional Iterations, Meetings

What was the team composition?

A project manager, UX designer and a visual designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

By the end of the project, we had high fidelity wireframes ready to be passed to our UI developers. They understood the unique concept that we were working on and helped us in visualizing the product. And Userfacet was spot on with respect to the committed timelines and deliverables.

How effective was the workflow between your team and theirs?

We have used Atlassian project management tool for our collaboration and invision for design artifacts. Userfacet team has been spot on with respect to the committed timelines and they have always kept us updated about the progress.

What did you find most impressive about this company?

Userfacet brings in a fresh perspective. They know how to create designs people really want to use. Apart from solid design skills, prototyping, complex application design experience which form the core skills of a UX company what they bring in addition is great communication skills and business acumen.

Are there any areas for improvement?

We were very satisfied with the end product. They could have been a little considerate in the pricing as we were a startup. But at the end of the day, it is the quality of the output that matters for whatever you spend. And, I believe we have made the right investment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

AR Development for Science Education Solution

"The product has opened new avenues with our partners."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. - Nov. 2019
Project summary: 

Userfacet assisted with the development of an AR educational project. The team was involved in all aspects, from brainstorming to the design of the solution. 

The Reviewer
 
1-10 Employees
 
Bangalore, India
Vijetha K R
Learning Design Architect, Scikraft
 
Verified
The Review
Feedback summary: 

The team at Userfacet delivered a successful product. Their design expertise was top-notch. They're flexible and innovative, thinking of out of the box solutions for their clients. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We design and develop educational lab equipment for K-12 and college-level science learning. We also provide science learning solutions in the form of learning content and environment development. I work as a learning design architect at our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

While working on learning solutions, we found a gap in chemistry learning solutions in conventional modes. We ideated on an AR solution for the same. We hired Userfacet to develop a pilot AR project for our solution.

What were your goals for this project?

The goal of this project was to explore the possibility of AR solutions to chemistry learning. We were trying to find out the range of concepts that could be worked out with AR, possible rendering of content to enable better learning. We wanted to build a prototype, have it tested in schools and other markets for its usability and utility.

SOLUTION

How did you select this vendor?

Our team had known Userfacet in a different not-for-profit project that we were involved with. We were aware of the competence and quality of work that Userfacet were capable of. They certainly proved to be the right choice.

Describe the project and the services they provided in detail.

They worked on end to end AR app development and launching, right from creating 3D designs to developing the UX for the app. We had brainstormed and created a storyboard for app development. The requirements were discussed in detail.

The randomness of motion of objects(molecules) was one of the critical requirements of the app. The first four weeks were spent on R&D of object creation, the randomized motion of objects, which were crucial to the project. There were also three versions of solutions that were being tried.

The whole R&D phase involved several test cycles at our end as well. Once the designs were finalised, UX and workflow were created and tested rigorously. The timeline of the project was maintained strictly and Userfacet team were compliant with the schedule.

What was the team composition?

The team had four developers and one project manager. The developers were competent and quick. As AR is still a niche technology, we were looking for experienced developers which we could get at Userfacet.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The product has opened new avenues with our partners. It was well appreciated and has found possibilities of new applications for enhancement of already existing physical products. It has shown all the positive signs to go ahead with our further AR content generation and market expansion.

How was project management arranged and how effective was it?

We had a progress tracking meeting once a week with the developer and project manager from Userfacet with our team. Apart from this, we had a dynamic progress tracking sheet which was closely monitored by both Userfacet and us which helped us optimise the process of development to a good extent.

What did you find most impressive about this company?

Novelty, innovation and design flexibility. Userfacet team came up with designs we had not even thought of and gave us several options of designs. Their willingness to try new things, give out of the box solutions was a noteworthy observation. Apart from this, they were very flexible with their designs.

Are there any areas for improvement?

I think "requirement analysis and understanding" discussions could have been more comprehensive. That could have given more time for the design-prototype-test cycle which could have resulted in broadening of app features. Apart from this, there's not much of improvement that I can see of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Accessible at anytime and quick response.
  • 5.0 Cost
    Value / within estimates
    Efficient. Their work is worth the investment
  • 5.0 Quality
    Service & deliverables
    Good quality of design and UX.
  • 5.0 NPS
    Willing to refer
    Most likely for the quality of work and professionalism.

Multiple Experiential Solution Demos for Global Tech Firm

"...they have gone beyond their call of duty to make sure that we stand tall in front of our clients."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

Userfacet is a long-term development partner, creating experiential demo showcases to engage customers. One of their main projects transformed a paper report into a digital experience with rich UX/UI design.

The Reviewer
 
10,000+ Employees
 
India
Head of Experiential Mktg, Global Digital Consultancy
 
Verified
The Review
Feedback summary: 

The report-based experience reached 100 accounts in less than a month, which helped increase the brand's thought leadership position fivefold. Userfacet's projects have premiered at several leading industry forums to positive responses. Customers can expect a technical, dedicated team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I lead the Experiential Marketing programme for a large IT services company based in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

We worked with USERFACET on multiple projects from 2016 and we continue to foster the relationship even now on many new projects across geos.

What were your goals for this project?

The one goal that drives all our projects is get our customers excited with all our services offering by providing them an personalized experiences through experiential demo showcases which has rich UI/UX components.

SOLUTION

How did you select this vendor?

The selection progress had multiple levels, obviously this involved checking their previous work and getting a small POC done followed by multiple meetings to judge their understating of UI/UX experiences.

Describe the project in detail.

The Userfacet team has worked on multiple projects which has been showcased at leading industry forums like National Reatil Foundation, World Economic Forum and also at our flagship sales and customer events across the geos.

What was the team composition?

Right from the beginning we always have a mix of team member, that inculded a full time project anchor supported by UI/UX and animators who worked with us over sprints and delivered projects on very tight deadlines every time without any questions asked

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have worked with Userfacet on a World Economic Forum project and we have set deadline of 25 plus dates to finish and launch the project, the project was based an industry survey we had done.

We wanted to converted a paper-based report into a awesome digital experiences for WEF 2019 and team did a fab job of taking a paper based report and making a digital experience that reached our 100 account in less than a month increasing our thought leadership position in the highly competitive market by 5X.

How effective was the workflow between your team and theirs?

This is no brainer the Userfacet team is an extended family and they have gone beyond their call of duty to make sure that we stand tall in front of our clients always without any hesitations on every project we have worked on so far.

What did you find most impressive about this company?

Their understanding of technology is really awesome, and the openness with which the team operates is something we admire.

Are there any areas for improvement?

not really, they are doing an awesome job already may be then add more manpower to take up more projects.

5.0
Overall Score Awsome team, with true understanding of technology business
  • 5.0 Scheduling
    ON TIME / DEADLINES
    awsome
  • 5.0 Cost
    Value / within estimates
    they are quit reasonable, if you approach them on time
  • 5.0 Quality
    Service & deliverables
    I dont want to give 5 star rating , so that they keep improveing on what they are doing
  • 5.0 NPS
    Willing to refer
    Without thinking twice as they are very reliable partners

Website & App Development for Energy Company

"They honored their words and delivered what they promised."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Mar. 2019
Project summary: 

Userfacet designed the UI/UX of a website and mobile app that captured and analyzed data from IoT devices.

The Reviewer
 
201-500 Employees
 
Bengaluru, India
VP of IT, Energy Company
 
Verified
The Review
Feedback summary: 

The platform launched successfully and fulfilled requirements. Userfacet's capable project management, meticulous organization, and quick turnarounds made them a great partner. They went above and beyond, delivering not only the initial scope of work but also ongoing support.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work for the leading provider of solar energy solutions for commercial, industrial, and residential segments in India. I lead the IT department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

Monitoring the performance of solar energy is a challenge. We installed a device near each site that relays information, analyzes data, and provides effective customer service.

What were your goals for this project?

Our goal was to provide a good service to our customers.

SOLUTION

How did you select this vendor?

We found them through their previous projects. 

Describe the project and the services they provided in detail.

We hired Userfacet to capture data from each device and present it to customers. They designed and developed the UI of our new website and IoT mobile app. 

What was the team composition?

We worked with four team members. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website is live now. We were satisfied with the quality of their work. By understanding the complexity of our technology and requirements, Usefacet delivered high-quality results.

How was project management arranged and how effective was it?

They completed the project on time. They used GitHub and we found no issues.

What did you find most impressive about this company?

I appreciated their creative thinking, timely deliveries, and attention to detail. They honored their words and delivered what they promised. They even extended their support even after completing the project. We recommend Userfacet for UX design and development. 

Are there any areas for improvement?

There will always be ways to do better. Userfact should analyze each project and find elements to improve. 

5.0
Overall Score It was good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It was good.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They did a good job.
  • 5.0 NPS
    Willing to refer
    It was good.

UI/UX and Design Dev for Enterprise System Portal

"They impressed with their balance between user experience knowledge and the ability to deliver high-quality code."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2015 - Apr. 2016
Project summary: 

Userfacet undertook a portal design and development project for a large enterprise software company. Created for internal use, the platform contained integrated UX tools.

The Reviewer
 
10,000+ Employees
 
San Mateo, California
Senior UX Director, Large Enterprise Software Company
 
Verified
The Review
Feedback summary: 

The delivered code and UX exceeded internal expectations. The team also collaborated easily and effectively with the internal design team to produce a product optimized for the client's needs. They managed their tasks without issue and communicated clearly throughout.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Senior Director of User Experience - Large Enteprise Software Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Userfacet?

Design develop internal design tool.

What were your goals for this project?

Design and code a quality design system portal that had UX tools integrated into it. 

SOLUTION

How did you select this vendor?

Personal experiencer working with the founder. 

Describe the project in detail.

Design and develop an internal design tool. 

What was the team composition?

UserFacet provided design and development support to augment our internal designers. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

First the code delivered was excellent.  It had very high quality and was delivered on time.  Second, they worked very well with our designers.  With their design background, they complemented our design experience and they went the extra mile to deliver an exceptional user experience in code. 

How effective was the workflow between your team and theirs?

Very. They were well prepared for all meetings and handoffs went smoothly. 

What did you find most impressive about this company?

They impressed with their balance between user experience knowledge and the ability to deliver high-quality code. 

5.0
Overall Score I have and will work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    No issues. Things went smoothly.
  • 5.0 Cost
    Value / within estimates
    A great value for the cost.
  • 5.0 Quality
    Service & deliverables
    Top notch user experience design and code delivered.
  • 5.0 NPS
    Willing to refer
    I have already referred them to multiple friends and colleagues.