Leading MSSP IT Provider for 30 Years -DC Region
US Resources has been delivering responsive IT Support Services for over 29 years. Our clients value the stability and reliability of working with an established partner, which results in our average client retention rate of 10+ years.
USR provides one consistent support team to assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and product management, to post-project support of you and your users. Our clients also benefit from our very low staff turnover with employee retention at an average of over 12 years.
USR offers flexible, tailored-to-your-needs support and security options and we will customize a support plan to help manage your environment. We provide our customers with a variety of managed support options ranging from back-end maintenance and monitoring to end-user support and ticketing. We offer 24x7 comprehensive security options and advanced end-point protection as well as life-cycle management services.
USR owns and operates our Network Operations Center (Vienna, VA) and is responsible for managing all client support activity. USR’s contracts include 24x7 support options and 15 minute guaranteed response.