Urest

Introduce your business and what you do there.

I’m the director of an international British school. We’re located in Warsaw, Poland, and we have students from all around the world.

What challenge were you trying to address with Urest?

We were running an online maths contest which we wanted students from all around Poland to take part in. The first round was going to be online, and 150 students were going to come to Warsaw for a final. We wanted to reach out to teachers, schools, students, and parents across the country and needed a marketing team to help us with social media.

What was the scope of their involvement?

Urest helped us with our Facebook advertising and email marketing. We had a database of teachers and schools that we emailed and reached out to new people through Facebook. Urest created content and ran ads. We reached out to around 1,300 people. They integrated pixel code into the website, for tracking our audience purposes.

What is the team composition?

Muhammed (Founder) is my main point of contact from Urest. I’m sure there are others behind the scenes.

How did you come to work with Urest?

They were recommended to me by a friend.

How much have you invested with them?

The cost so far is around €30,000 (approximately $36,000 USD).

What is the status of this engagement?

We started working with Urest around March 2019, and our engagement is ongoing. Our school organizes a new contest every year, although we haven’t done it in 2021 because of COVID-19. We hope to do it again in 2022.

What evidence can you share that demonstrates the impact of the engagement?

We received 10,000 website visitors during the campaign and sold 1,200 tests. Urest helped us with social media and email, but we were doing other things as well so I can’t differentiate which channel helped more. It was a huge increase, given that we didn’t get a lot of visitors the rest of the time.

How did Urest perform from a project management standpoint?

I’m in regular contact with Muhammed, who manages the team. I’m happy with the collaboration. Our engagement started before COVID-19, so we had frequent in-person meetings. Our teams used WhatsApp to share screenshots. We didn’t have a lot of video calls because Muhammed was in Warsaw so we could meet daily.

Are there any areas they could improve?

We started the campaign late, and I wish I would’ve met Urest earlier to do more social media work. They helped us get more visitors in a short term. Next time, I’ll start campaigning much earlier with them.

During the next project, I’ll also ask Urest to work on the content. I used someone else for that, and I think having one team do everything will be much better. Urest is capable of working on content, design, and social advertising.

Introduce your business and what you do there.

I’m the head of the marketing department at an international school.

What challenge were you trying to address with Urest?

We were looking for a company to take care of our social media promotion on Facebook and Instagram.

What was the scope of their involvement?

Urest provides social media management for us. They take care of our profile and input information. They make 100-150 varieties of post options. We decide on the most efficient design and text that is best for our clients. They also make adjustments to some of our posts. They also help with lead campaigns by getting information about the people who are interested in our school.

In the beginning, we just emphasized who our main competitors were and they did research on the main posts they make, what they emphasize, and how many followers they have in order to set aims. Then they just proceeded on the steps some goals.

What is the team composition?

I’m in contact with the co-founder. There’s also a designer and a person responsible for the technical side.

How did you come to work with Urest?

Urest was recommended by a friend. We had three meetings where I explained all my needs. Then, they showed me what they’d done before and I did some research. They were very nice so we decided to work with them.

How much have you invested with them?

We have invested between $5,000–$10,000.

What is the status of this engagement?

We started working together in September 2020 and it's ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’m really happy with their work. They reduced our cost to get a lead by almost two times. They are technically very skilled.  We have some 2-3 big events like open days and each time, they reached the goal we gave them. If we decided we needed to have 100 people apply for the event, we get that.

How did Urest perform from a project management standpoint?

We put all the information in Google Drive that we have access to. I just put all the information in the folder according to the month and the week it should be done. For each month, there’s a short description and then after that, there are separate folders for specific information, materials, or campaigns.

If we decide tests need to be done for 5-7 days, they provide that so that I can see and decide on posts and campaigns to concentrate on. It works quite well for us.

They use ActiveCampaign and always follow up with leads. We communicated via email. Once a week, we used Zoom or Google Meet. Our teams also had some face-to-face meetings.

What did you find most impressive about them?

I like their individual approach and how responsive they are. They have a very strong technical background.

Are there any areas they could improve?

No, and if there’s something that needs to be changed, they’re very responsive. That’s the main reason we changed from our previous agency because they weren’t very responsive. Urest makes changes for me quickly.

Do you have any advice for potential customers?

They’re very good at what they do. They’re professional in working with Facebook and Instagram. Don’t ask them to do other things like content because it’s not their main strength.

Introduce your business and what you do there.

BIGSZEF is a restaurant in Warsaw, Poland, and I’m its manager.

What challenge were you trying to address with Urest?

Restaurants here have been closed for dine-in due to the COVID-19 pandemic, so we needed to boost our online sales. Urest helped us with our online efforts. 

What was the scope of their involvement?

Urest set up our online ordering system on UpMenu, a food ordering platform. They had someone visit our restaurant to take photos of all our menu items, and they uploaded everything to the online portal. They continue to provide help whenever we need it. 

They also help us in creating a strategy for reaching our target audience, and they organize PPC campaigns on Facebook and Instagram. 

What is the team composition?

We’ve worked with three people from Urest.

How did you come to work with Urest?

The proprietor of our restaurant knew the owner of Urest.

How much have you invested with them?

We’ve invested less than $5,000.

What is the status of this engagement?

We started working with Urest in early-December 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The system built by Urest has helped us a lot. Right after implementing the system in December 2020, we got five orders. In January 2021, we had 53 orders amounting to around 5,000 zloty (approximately $1,300 USD); in February, we received 66 orders worth more than 6,000 zloty (approximately $1,500 USD). I’m very happy with their work and services.

How did Urest perform from a project management standpoint?

Whenever we have an issue, Urest gets in touch with the support at UpMenu. They help us as well with promotions, pricing, and anything else we might need.

We’re satisfied with their management, and we’re happy to be working with Urest. We usually communicate through phone calls and WhatsApp. Urest is always available, and they react as soon as possible whenever we need their help. We haven’t considered working with other companies.

Whenever Urest does something, it’s done right the first time, and they keep deadlines well. As a customer, I never have to ask for something twice, and I’ve never been dissatisfied with their service.

What did you find most impressive about them?

Urest is reliable, and they’re doing an awesome job. We never have to ask them for something twice, and we never need to make modifications to their work. Their pricing is very cost-effective as well.

Are there any areas they could improve?

I haven’t had any difficulties related to communication or their work. I can’t think of anything that Urest could improve.

Do you have any advice for future clients of theirs?

I recommend Urest wholeheartedly. 

Introduce your business and what you do there.

I’m the owner of Ananas Media, a web design agency.

What challenge were you trying to address with Urest?

We needed help with social media marketing in order to get more customers.

What was the scope of their involvement?

They do our social media marketing. They advertise for us on Facebook. They’ve also done some client acquisition strategy and landing page design. If someone clicks on our advertisements on Facebook, it leads to the landing page that they prepared for us.

What is the team composition?

There are 2-3 people.

How did you come to work with Urest?

They found me because of a friend. They visited us, and we had a meeting and then started working together.

How much have you invested with them?

We spent around £5,000 pounds (approximately $6,000 USD).

What is the status of this engagement?

We started working together in March 2019 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’m really happy with them. We are getting 3-4 customers and 10-20 leads every month. Prior to using them, we tried to advertise on Facebook ourselves but we weren’t getting feedback. We were spending a lot of money with Facebook for advertisements but only a few people were messaging us. We now get 5-10 times more feedback.

How did Urest perform from a project management standpoint?

They respond quickly. We had weekly or monthly meetings. It’s been very good.

What did you find most impressive about them?

The solutions and new ideas they come up with are great.

Are there any areas they could improve?

We’re happy with their services.

Do you have any advice for potential customers?

I recommend using them. They have really strong tools for advertising on Facebook.

Introduce your business and what you do there.

I’m the sales manager of the company Ehrenmanns GmbH.

What challenge were you trying to address with Urest?

We were looking for a partner to help us organize our Facebook and Google ads for our two online shops.

What was the scope of their involvement?

They took over our Facebook and Google accounts in order to help create and execute ads and coordinated campaigns to help promote our products. They provided tracking and analytics on top of the ad support in order to help demonstrate the results of the project.

What is the team composition?

I have one point of contact on their team, but I think there are 3–4 individuals working on the project in total.

How did you come to work with Urest?

We found out about their team through a personal connection. One of our staff had worked with them at a different position and knew that they would do good work, so he recommended them for the position.

How much have you invested with them?

The total cost is under $5,000 for the project so far.

What is the status of this engagement?

We have worked together since February 2020 and are continuing to do so.

What evidence can you share that demonstrates the impact of the engagement?

Our entire team has been incredibly satisfied with the quality of their work. We don’t have exact results because the project is so new, but we have definitely increased our sales overall since the beginning of our work with them. The cooperation has been very successful.

How did Urest perform from a project management standpoint?

Anytime we need something, we can call them via the phone to ask a question or make a request and they are more than willing to make it happen for us. They always follow through with what they say they are going to do and are able to stick to the deadlines that we give them.

What did you find most impressive about them?

Their process is incredibly organized and easy to follow, which helps significantly because it makes the process very easy for us to manage. They are a very pleasant team to work with, and we hope to continue working with them in the future.

Are there any areas they could improve?

As long as they keep doing what they are doing, I will have no complaints whatsoever.

Do you have any advice for potential customers?

The more closely you work with them, the more you will enjoy the project, and the more successful you will be.