What evidence can you share that demonstrates the impact of the engagement?
Uptech has been an extension of our team since day one. First we wanted to launch an MVP, then a V1, and then we wanted to make things faster. We’ve set a variety of milestones every quarter, and they’ve been able to hit that. We were able to launch the company in the midst of a global pandemic.
How did Uptech perform from a project management standpoint?
Generally strong. We met weekly, and sometimes daily. We talk daily on Slack. We share a Jira and Sigma instance, and we used Miro for a time as well.
The team is young, so we had some misunderstandings early on about taking on too much, too fast. There was reluctance to say no to things that I asked for. That may have led to some sloppy code or certain things not being fleshed out. We were able to fix that pretty quickly, but that was a challenge early on.
As a founder, it’s incredibly helpful to have a team managing the day to day of the project. It’s a lot of work to manage Jira, write copy, and keep things moving, but having them manage that was a huge help. As a result, I was able to focus on other aspects of my business, such as fundraising.
Overall, it was critical to have them involved communication and planning. They helped alleviate my workload.
What did you find most impressive about them?
They’re very good at staying up to speed with modern frameworks and approaches. They’re able to take an idea from conception to development. They were always teaching me new methods and were willing to try new approaches, workshops, and exercises. I was definitely impressed by the intellectual rigor that goes behind how they structure projects and their thinking
Are there any areas they could improve?
Sometimes it was a little frustrating because we needed to move faster and we shouldn’t be wedded to those mental models. They could be willing to break some of the rigidity around those mental models. However, it’s still nice to have a framework to lean back on.
We struggled early on with some of the tactical decisions we made because we tried to move too quickly. Other than that, we’ve been happy with everything about our engagement.
Do you have any advice for potential customers?
If I were going to do it again, I would have pushed more on team structure. They like to follow a specific structure and like to have their team set in a certain way. If you’re looking to move really fast and get something to market, you need to know they’re more methodical about stuff and they’re hesitant to break that.
Ultimately, that’s a good thing, but I got frustrated when we were moving too slow. We were caught up in documenting this or completing a specific exercise, or debating something else.