What evidence can you share that demonstrates the impact of the engagement?
The last I checked, our Android app rating in the Google Play store was around a 4.8 out of 5 stars, which is very high. We have a ton of great user reviews, and we get consistently excellent feedback from our customers.
How did UpTech perform from a project management standpoint?
For a while we used Trello for project management, but we recently moved over to Jira. The transition from one to the other with UpTech has been more or less seamless, and they caught on to the new system quickly. Our whole mobile app team has regular meetings, to which they regularly attend. We have a stand-up once a week and a morning check-in the other four days of the week. They have been good at giving advance notice when they have vacations or paid time off coming up. Because we have these regular meetings, our whole team—including UpTech—has become fairly adept at being able to estimate how much work we can get done in a two-week sprint.
Even though their scope is specifically Android, we have a lot of interaction between all of our teams; mobile apps, site, backend services and infrastructure. A lot of our work and updates require significant coordination with these different teams, and UpTech has been great about communicating consistently with everyone involved.
What did you find most impressive about them?
One thing I have really appreciated is that we have mostly been able to work with the same developers. I have worked with other contractors where you are constantly onboarding somebody new as developers move between projects. The consistency with UpTech has been really nice. They have integrated seamlessly with our in-house team, to the extent that we no longer see them as contracted resources, but as our Android developers. Although a time difference is often an issue in such types of partnerships, it has never been a problem for us. They adjusted their schedules to meet at times that were convenient for our office in Los Angeles. I have nothing but positive things to say about working with UpTech, and have genuinely enjoyed our collaboration, particularly in regards to seeking their advice. They have responded very well to us sharing our ideas and general goals with them.
Are there any areas they could improve?
Nothing that would speak to UpTech specifically. Any challenges that we have faced are the kind that you face with any team, whether it be a contractor or in-house. They have been a vital and vocal part of the process as we continue to improve our overall approach to mobile development.
Do you have any advice for potential customers?
Lean on their expertise in Android, seek out their thoughts and advice to ensure that you are designing and building the end product in a way that makes sense. Including them within the overall process is essential for an effective workflow and positive final result.