Uptech

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Milk & Honey

Describe what your company does in a single sentence.

Milk & Honey is a digital agency focused on on developing custom technology and experiential solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uptech to accomplish?

• Custom Web Development
• Custom iOS Development
• Custom Product Design & Management

SOLUTION

How did you find Uptech?

• Referral
• Other

Why did you select Uptech over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Uptech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The objective of this project was to create an integrated digital experience for a global retailer, supporting multiple upcoming international events. The resulting custom technology will enhance the currently deployed iOS application and an appointment booking web application, as well as introduce additional new web based solutions. 

In summary, these solutions will drive enhanced functionality for appointment booking, product pickup, inventory management, and service booking and management for select events.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered on time, on budget, and met client expectations. In addition, the support pre and post go-live met our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The PM support was fully collaborative, transparent and had a major impact on our ability to flex to both client requirements and on site development needs during and post event(s).

What was your primary form of communication with Uptech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The development timeline and ability to communicate clearly and concisely along the journey. In addition, the feeling that they felt accountability to not just the requirements but the client and their clients experience with the custom technology.

Are there any areas for improvement or something Uptech could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am an executive at Angler AI

Describe what your company does in a single sentence.

Angler AI helps DTC and Ecommerce companies unlock profitable growth by optimizing marketing spend towards their highest value prospects and customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uptech to accomplish?

• Build our MVP SaaS web app.
• Build our MVP marketing website.

SOLUTION

How did you find Uptech?

Referral

Why did you select Uptech over others?

• Pricing fits our budget
• Referred to me

How many teammates from Uptech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uptech partnered with us to build our SaaS web application as well as our marketing website. Scope was focused on an end-to-end experience for Shopify merchants optimizing their campaigns on Meta (Facebook and Instagram).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Designs for web app and website 
• Development & QA ticket completion for MVPs 
• Usage and adoption of web app and website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Uptech delivered items timely and with great communication around issues and risks.

What was your primary form of communication with Uptech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Uptech is a great partner for software and web development projects. I was impressed with the talent level for each of the roles, including design, front-end, back-end, and Python/data flows.

Are there any areas for improvement or something Uptech could have done differently?

In general, Uptech is a great partner and did an amazing job. A few small areas for improvement are: 

• We had a front-end developer who didn't work out for the project and Uptech replaced them. However, it did take some time to realize they weren't working out and that cost us some wasted effort and cost. If there is a way to start developers in more of a trial period, that would have made this better. 
• This is minor and not expected, but the team didn't seem to have much prior experience with marketing SaaS products, which is totally fine. But if they did, that may have helped speed things up as sometimes gaps in requirements could be filled in by the team.

BACKGROUND

Please describe your company and position.

I am the Co-Founders of Praedias, Personal Affairs and Estate Management software

Describe what your company does in a single sentence.

Personal affairs and estate management software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uptech to accomplish?

• Develop a web based application for use on tablets and pc

SOLUTION

How did you find Uptech?

• Online Search
• Other

Why did you select Uptech over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Clearly understood our business and development needs

How many teammates from Uptech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a scalable Minimum Viable Product (MVP) of a personal affairs and estate management web-based software product. The development will be phased based on the following deliverables:

1. Sprint 0 (Discovery) - Application design, backend dev, web frontend dev, QA
2. Follow-on Phase/s - Fully designed and functional MVP

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The end product met our stated software, business, and customer experience requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uptech implemented and capably demonstrated very thorough project management processes that included establishing and abiding by a clear project schedule and timeline and tracking actual vs estimated levels of effort and costs throughout the project.

The Uptech project manager and individual team members were consistent in providing valuable suggestions and recommendations to improve our product that ranged from suggesting more efficient development approaches to design improvements to better meet customer needs and experience. When issues arose or when dev changes were required, Uptech swiftly addressed them through very effective and expedient issues resolution and change management processes.

Of significance is Uptech’s project management oversight where, from the outset, the Uptech PM established and maintained a collaborative, professional working relationship where we were constantly and consistently made aware of the development status through regular and timely updates.

Furthermore, the PM as well as each member of the Uptech team succeeded in creating a congenial, productive, collaborative, and friendly working enviro. As a result, Uptech was able to deliver a product that met all our software, business, and end-user functional requirements within the cost and schedule parameters we agreed to.

What was your primary form of communication with Uptech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very simply, "Trust". It did not take long at all for us, as the paying customer, to develop a significant level of confidence and trust in Uptech. Whether we were talking with the BD rep, the PM, or any of the several team members, it was evident to us that each Uptech team member had our best interests at heart.

This sentiment was validated by Uptech's ability to respond immediately, consistently, and positively to our dev requirement needs and any issues or change requests during the development process.

Are there any areas for improvement or something Uptech could have done differently?

Not at this time.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a startup. We’re developing a mobile app for group trip planning, such as skiing trips or bachelor parties. Sometimes, people need to get a large group to agree on dates, destinations, where to stay, and activities. The app helps groups make those decisions and functions as a social stage to share photos and posts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uptech?

We hired them for mobile app development.

SOLUTION

What was the scope of their involvement?

Uptech has developed our mobile app’s code from scratch, including the infrastructure and architecture. The app is only for iOS, so they’ve likely used Swift to build it. 

Initially, I provided them with extensive qualitative documentation, including rough wireframes and what the UX should be, though without technical details. We worked collaboratively with the Uptech team on refining that information into final designs and details of the user flow and specific features. 

Currently, I’m running with the current iteration of the app, and after we bring in more users, I’ll bring Uptech back on to keep working on it. 

What is the team composition?

I’ve worked with a large team from Uptech, including a project manager, an account manager, a technical architecture engineer, two frontend engineers, and two backend engineers. 

How did you come to work with Uptech?

I found Uptech through online research and chose them because I liked their price point in comparison to the quality they could provide. During our initial discussions, I had a rough idea, and they talked very specifically about their thoughts and provided a lot of good input. 

Overall, Uptech had a good timeline, quality, and price combination and was very thoughtful about what I needed and how they could best help me get there. 

How much have you invested with them?

We’ve spent about $150,000.

What is the status of this engagement?

We started working together in July 2022, and although development is paused now, the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve launched the app on the App Store, and it’s been gaining users successfully. Users like the app’s high-quality design, performance, look and feel, UX, and user flow. 

How did Uptech perform from a project management standpoint?

Their project management is great; they deliver items on time. Our project manager is super communicative and on top of everything, and they keep me in the loop. If we need to prioritize certain tasks, Uptech adjusts. 

As for tools, we primarily use Slack, though they hop on a Google Meet call with us as needed. Occasionally, we also use email. Notion is our centralized tool for documentation, and Jira is for project management. This way, we can always check on their progress without needing to contact the project manager. Overall, they’re very organized and transparent. 

What did you find most impressive about them?

Uptech has become part of our team instead of only doing what we say quickly to hit requirements, get out the door, and book more hours. They’re true partners and care about the final quality of the app, which bled through to every aspect of our engagement. For example, they might spend extra time on designs or iterations if we need it. 

Moreover, they’re very responsive to feedback and super communicative. Their work is high-quality throughout. 

Are there any areas they could improve?

If anything, they’re not the cheapest option. However, we get what we pay for, and their value add is a great bargain for the cost. 

Do you have any advice for potential customers?

Be prepared to provide a lot of input and partner with the team to maximize the quality; Uptech is willing to hear your input, adjust, and spend extra time on a task. Therefore, it’s worth it for you to collaborate closely with them. Although they could do a good job by themselves, giving them your input will help get the product to a perfect level.

BACKGROUND

Introduce your business and what you do there.

I’m the product strategy manager for a human capital management company. We provide payroll and HR services, and I’m responsible for everything payment-oriented within the organization. Additionally, I manage our compliance-oriented products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uptech?

We wanted to launch a new banking app for our consumers. Initially, our target was our clients' employees, but we eventually wanted to launch our app directly to consumers to compete in the marketplace.

However, we didn’t have the resources necessary to work on this project. Although we had experience building payroll apps ourselves, we also didn’t have the experience building banking apps anyway, so we engaged with Uptech to help us build our app.

SOLUTION

What was the scope of their involvement?

Uptech is helping us develop our banking app, which we will launch for iOS, Android, and web. It will allow users to see their transactions, set up a savings account, and more. As we want to make it an industry-leading app, we’re working on implementing all sorts of features, including the following:

• Cashback rewards.
• Money transfer capabilities to different accounts.
• Bill paying capabilities.
• Spending analysis tools.
• Mobile check deposit capabilities.
• Cash reload information.
• ATM finders.

In addition to the app development, Uptech has also helped us with the designs. Initially, I provided them with medium-level requirements, explaining every feature I was looking for and the general functionality we required. However, I didn’t provide greater details about those features, so Uptech helped us figure out the UI/UX during the design phase. They have experience with European and American banking apps, so they brought ideas from both markets to come up with the more suitable screen designs for what we wanted to achieve.

What is the team composition?

I mainly work with four people from Uptech. John (Account Executive) is our project manager; Natalia (Product Designer) helps with the UX designs; Dima (CEO) is the lead developer; and Kate (Business Development Manager) handles our invoices and agreements, but I don’t work with her frequently.

How did you come to work with Uptech?

Uptech came recommended as a company with experience in building banking apps. We initially did some Google research, but we were surprised by how difficult it was to find development companies with banking app development experience. The few companies we found wanted either to white-label their app, which meant that they wouldn’t build exactly what we wanted, or provide us with the app without us ever owning the code. Neither option worked for us because we wanted to own the app, and we wanted it to be customizable so that our own development team could make future changes or updates if needed.

At the time, we were working with Amex to see if they could help us with our customer engagement, and I talked with them about our challenges with finding the right app developer. Thus, they recommended Uptech. I also got recommendations from other important banking firms and made a list of potential providers. 

Ultimately, we chose Uptech because we liked their experience, and the apps that they had built were more in line with what we were looking for. Although they were a little more expensive than the other companies, we felt like they were more organized and had more experience.

How much have you invested with them?

We’ve spent around $50,000 so far.

What is the status of this engagement?

We started working together in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Uptech has been working very efficiently, completing milestones faster than we could have. It has been impressive seeing them work quickly, especially given the circumstances they’re in being in Ukraine.

Additionally, I really like the designs that Uptech has created so far, and we have a great feedback loop in place to create them. They take feedback well but also push back on certain ideas based on their expertise. They also do a good job coming up with ideas, but ultimately, they let me make the final decisions.

How did Uptech perform from a project management standpoint?

Uptech’s project management has been good, and I’ve really appreciated how organized they are. They’ve put together multiple project schedules for us so that we can go over them and see what they’re working on. Uptech uses Jira and Figma to manage the project, and we communicate via Zoom calls.

What did you find most impressive about them?

Uptech works faster than most local companies. Although companies in other countries could work faster and for a more economical price, Uptech’s main differentiator is their organization and the quality of their UI designs.

Are there any areas they could improve?

It would be great if Uptech created more detailed requirements. Sometimes, I think about what would happen in certain error scenarios of the user journey, and I don’t see details about it in the requirements. However, I haven’t been as involved in the project as I would like, and they might be already working on those aspects.

Do you have any advice for potential customers?

Make sure that you can keep up with them because they work fast. Still, they’re very helpful, friendly, and communicative.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a fintech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uptech?

We needed someone who could quickly help us put together a team to build our mobile app.

SOLUTION

What was the scope of their involvement?

Uptech provides us with technical consulting services, and they help us find resources for our projects as needed. Additionally, they help us connect with other firms when they don’t have available resources. For example, they’ve connected us with a firm that provided us with front- and backend developers.

Currently, Uptech provides us with one of their resources to augment our development team. We work with this person as one of our employees, and they collaborate with us on our project. This resource works as the lead frontend developer of our mobile app, which is being built for iOS. Additionally, they put us in touch with someone who now helps us on the DevOps side.

What is the team composition?

We have a main point of contact from Uptech.

How did you come to work with Uptech?

Uptech was recommended to us. We conducted interviews with other firms, but Uptech was available at a price that worked for us.

How much have you invested with them?

We spend around $15,000–$25,000 per month.

What is the status of this engagement?

We started working together in July 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with Uptech because they’ve always been helpful.

How did Uptech perform from a project management standpoint?

Uptech’s resources deliver everything on time. We meet via video calls and use Jira and Notion for project management. Additionally, we communicate via Slack daily.

What did you find most impressive about them?

Uptech always understands what we actually want.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be clear about what you need because they will try to achieve that.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a food tech company called EaTable. We’re in the field of ghost kitchens, and we also have a virtual kitchen or host kitchen, where we franchise our brand to other restaurants. We’re building menus and a food supply chain that we’ll monetize.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uptech?

We needed to be more tech-focused, so we’re building a second vertical to our business in which we’re programming a SaaS solution for the restaurant industry.

SOLUTION

What was the scope of their involvement?

Uptech is helping us develop a B2B solution for our partners and the restaurant market. The solution is a cloud-based Plug and Play (PnP) using AWS focused on last-mile food delivery. We’re building a central code database that will enable us to create an unlimited amount of modules for our services. 

To use services like DoorDash or Fedora, restaurants must do multiple logins and interface with different frontends and contact points. Additionally, they have to use different tablets, which can be overwhelming. Uptech is helping us build a solution that aggregates all food delivery platforms into a single frontend where restaurants can upload and edit their menus themselves.

Besides that, we’re also building a kitchen display system where orders are split up between different stations within the kitchen. For this, using existing systems that are very asset-heavy, like Oracle, is too expensive for small businesses. So, Uptech is helping us build a system that is similar to Oracle, except simpler, for small restaurant owners to be able to afford it and use it for their kitchen flows.

We’re collaborating with the Uptech team on the development of a portal where users can analyze sales and change menus. As we move into the kitchen tech development, the team is working with Android. We’re constantly extending the scope, and they’ll build more modules for the solution, including an inventory system and a kitchen OS. 

What is the team composition?

I mostly work with the project manager. I’m also in contact with almost everyone on the project besides the backend developers, including the UX designer.

How did you come to work with Uptech?

I found them through a referral from a friend who works in IT outsourcing in Kyiv. He helps companies in Europe find the right partner within Ukraine, including us. He told us that if we wanted to build a system that could handle many transactions and didn’t mess up when we started to grow, he recommended Uptech. He chose them from about twenty providers in the portfolio.

I spoke with five suppliers, and although Uptech was a little bit more expensive, they wanted to see our pitch stakes and understand the product and the scope. Other companies I talked to just said yes, whereas Uptech asked many questions, which made me think they could lead the project.

How much have you invested with them?

So far, we’ve spent around €120,000 (approximately $133,000 USD).

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Uptech helped us build a stable ground for our tech solution, preparing the system for big orders and high workflows. This strong foundation also increases the valuation of our product should we decide to sell it or go for an exit.

The project is in its early stages, so we don’t have overall results. However, we do agile releases of each model, and we can use them straight away. For example, we released a menu management system last week, which allows us to update our menus on Fedora. Previously, we needed to call them for any change and wait two weeks for their partner service. Now, we can make changes directly from our system, which has saved us a lot of time. 

Similarly, if we wanted to partner with a new provider in the past, we needed to call them to build the menu from scratch, which left us prone to human error. Now, we can create the menu ourselves, and it reflects instantly. This also applies to our partners, who we can kickstart two weeks earlier than anticipated, which means revenue will also come early.

So far, we haven’t seen many bugs in Uptech’s work. When there are bugs, the team is very open and tells us directly. They try to fix bugs instantly or suggest a workaround to work faster, providing temporary fixes while we solve the issues.

How did Uptech perform from a project management standpoint?

Project management-wise, they’re superb. Even with the Russian Invasion of Ukraine and the team suddenly needing to relocate, we only had a three-day delay, which is crazy.

They use Jira for project management, which I like because it’s our internal tool. We use Notion for documentation and Figma for design. We typically communicate via Slack, where we also include our partners and our food delivery providers. This way, I can monitor communication between the delivery providers and Uptech. Besides that, we use Google Meet quite frequently and call each other through Slack.

What did you find most impressive about them?

Uptech’s unique selling point is that they’re product-focused. If a client has an IT idea and isn’t a developer, the team tries to understand their business model. Even though I wondered why they asked so many questions about how the kitchen and the chefs’ work at first, it made sense once the project started; Uptech knows our business, what the product will look like, and the market.

Most outsourcing companies need leadership; they go in the direction the client points to until they’re instructed to twist around. Meanwhile, Uptech can be critical in a good way — it’s like hiring a tech department with business-minded people. They don’t just execute their code; they ask questions, provide suggestions, and learn about our business in order to make a proper product. 

All of the teammates have very good English skills, which can often be an issue with offshore providers. Plus, Uptech provides excellent documentation for the product. If we were to go for an exit or sell the solution, we would have proper documentation about the coding and the tech solution. We could sell the product to another company, and they could see everything clearly to keep developing. This will be really useful when we take the product over for maintenance in-house.

Are there any areas they could improve?

I don’t think there’s anything they need to change at the moment. Perhaps when we release the product, we’ll see some negatives. However, I’ve worked with other providers that weren’t as good, and collaborating with Uptech is like finally coming to heaven after previous experiences.

Do you have any advice for potential customers?

The best thing you can do is think about the whole market and the business idea to communicate that information to Uptech. Have a clear vision of the scope and how your system will expand. If you do the right things at the beginning, you won’t need to backtrack or rebuild the systems. Give Uptech as much information as possible about your business setup — they won’t spread this information due to the contract.

BACKGROUND

Please describe your company and your position there.

I am the founding engineer and product manager at Cardless, a co-brand credit card fintech.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uptech, and what were your goals?

Build an Android app from scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

High quality, high velocity, and reasonable cost. We had an iOS app already shipped and wanted to ship an Android app as soon as possible.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had provided an RFP, which the Uptech team used to scope the work. We split the job into 3 milestones, with the final milestone resulting in feature parity to our existing iOS app.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager, 2 Android developers, and 1 QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was a great experience. Uptech is extremely professional and self-sufficient. They have solid development practices and QA.

Describe their project management style, including communication tools and timeliness.

Their PM (Mike Aleksandrov) quickly gained context on our business and user stories, and was able to deliver a completed Android app on time, with limited involvement from our team. We were working with a 9 hour time difference, but communication was never an issue. We used Slack for communication and Shortcut for task management.

What did you find most impressive or unique about this company?

Their PM (Mike Aleksandrov) quickly gained context on our business, and even provided suggestions for better UX in the app.

Are there any areas for improvement or something they could have done differently?

A few times the developers took vacation on short notice, and there was some shuffling with staffing, however Uptech communicated quickly about these inconveniences.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology at an online marketplace. I oversee our engineering and IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uptech?

We needed more support on mobile engineering resources for both Android and iOS mobile engineering.

SOLUTION

What was the scope of their involvement?

At its core, Uptech augmented our mobile engineering resources and integrated them into our development team for native mobile application development on iOS and Android, utilizing Swift and Kotlin respectively.

Among other involvements, they’ve helped us develop a basic shopping application for a marketplace and a different application for listing things on another marketplace.

What is the team composition?

Throughout our engagement, we’ve worked with 8–10 developers and senior software engineers.

How did you come to work with Uptech?

Uptech was a referral.

How much have you invested with them?

We’ve made an investment in the range of hundreds of thousands of dollars.

What is the status of this engagement?

We started working around October 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Uptech has exceeded my expectations with their ability to deliver on the work requested and the quality of their engineering resources. Their engineers are collaborative and technically capable.

How did Uptech perform from a project management standpoint?

Uptech is great at communicating well. We use Jira for project management and Slack for communication.

What did you find most impressive about them?

Uptech’s communication ability and technical acumen are impressive.

Are there any areas they could improve?

No. They've been pretty consistent throughout the time, and we’ve been able to work together better as they’ve gotten more familiar with the project. There was an onboarding period, but we built up our relationship, which is great.

Do you have any advice for potential customers?

Make sure you have a clear project plan and a reasonable scope of work.

BACKGROUND

Introduce your business and what you do there.

I’m the Director of Product for a technology startup in San Francisco, our goal is to automate timekeeping for lawyers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uptech?

We needed an iOS companion application to capture the time lawyers spend away from their computers, so we hired Uptech.

SOLUTION

What was the scope of their involvement?

We have a product design team in-house, and Uptech supplied the engineers. We provided designs and detailed specs for a fully-working iOS app, which Uptech then created. Our goal was to increase our capture footprint and provide a better experience for our users.

What is the team composition?

We started off with one lead engineer but brought in another halfway through the project. Toward the end, we went back to working with one person from Uptech.

How did you come to work with Uptech?

We looked at a few places and Uptech came highly recommended. One of our designers knew someone who’d worked with the team in the past. 

Their professionalism was fantastic during the initial discussions. They stood out among the other people we’d spoken to in terms of how they saw the project and the questions that they asked. They bought into what we were trying to do, and we felt like they were an extension of our team. The other developers we spoke to had a detached approach, whereas Uptech wanted to create a partnership.

What is the status of this engagement?

We started working with Uptech in January 2021, and they delivered the project toward the end of March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our main goals was to create a delightful experience, and Uptech helped us achieve that. Enterprise software can be stale and we were really trying to change that. The delivery of our mobile app from Uptech  was a key part of that journey. 

The animations are great and everything works smoothly and as expected. People always comment on how slick, fast, and easy to use the app is. The way it was developed speaks to Uptech’s understanding of iOS. They built an application that really wowed us.

How did Uptech perform from a project management standpoint?

We had weekly status calls with their engineers. We also had spreadsheets with story points for the initial specs that we could track against. The project plan helped us to understand when things were going to be developed so we could have everything ready. It was very much a collaborative partnership.

Uptech used a time reporting system and provided a status report each week so that we could make sure we were on time and budget.

What did you find most impressive about them?

Uptech felt like a part of our business and not an external agency. Internally, we’re passionate about what we do and having them reciprocate that when it came to building the product was fantastic. 

Uptech was easy to work with and was very professional and transparent. All of those things together gave us that initial confidence that they were the perfect partner for what we were trying to do.

Are there any areas they could improve?

Nothing’s jumping out at me.

Do you have any advice for potential customers?

Future clients should provide Uptech upfront with as much detailed information, walkthroughs, and scope as possible. That’s where we found the real value of working with them. They were able to distill what we gave them into a set of stories and scope, which really informed the estimate. We were able to finish everything on time and on budget. It was a very transparent process.