What evidence can you share that demonstrates the impact of the engagement?
They were excellent across the board in terms of the products and thorough customer service. With the second project, in particular, Tim’s client management skills were really important to guide them through the development process. The client made radical changes, and Tim took them in stride.
It was a true collaboration. When working together on certain items, we would share our thoughts, and he’d give advice. I liked that we could work toward a common goal for both projects, which was to have great sites for our clients.
How did UpliftCX perform from a project management standpoint?
The project management was stellar. I’m the kind of person who likes to have a relationship with a single point of contact, and that was Tim. Right from the start, he quickly set up a staging server so that we could get into the backside and start making edits. This really allowed us to craft the sites together.
That collaboration is key to getting a superior product. With other coders I’ve worked with, there was an expectation that each person was just responsible for their part, and then they’d hand it off to the next. But you don’t know how a site will look until it’s actually coded, and it’s crucial to get cross-team feedback. Without it, it can feel like you’re shut out from the project.
Tim understood that building websites was more of an organic process, so he set up the staging server to give us that feedback. He worked diligently to make sure what he completed was what we had in mind. If there were any client issues, he would meet with the client in person or over the phone to make sure that they were happy with the site.
What did you find most impressive about them?
Tim’s ability to communicate complex technical issues both to us and our clients was impressive. Not to mention, he was committed to making sure we were satisfied with the work. I’ve never had the feeling that he wouldn’t help us anymore after completing a section because I knew he was going to be there for us and go above and beyond.
There were times when we ran into something that was outside of the initial scope, and my team would be prepared to go back to the client to request another budget. But then Tim and his team would just do it. He treated the client relationship as though he were working on his own project.
He made it a point to make sure that the clients understood why things were being done the way they were. Developing a website is tricky because people often don’t understand what goes into it. They’re still thinking in terms of print, which means their expectations can often be difficult to manage.
Tim’s willingness to meet them where they were coming from and talk them through a decision was really key. I can’t say enough about how kind and patient he is. It’s fun working with him.
Are there any areas they could improve?
No, not that I can think of. I’ve been in this industry for a long time, and I’ve never experienced the type of commitment that UpliftCX has provided.
Do you have any advice for potential customers?
Trust Tim and his knowledge. He really knows what he’s doing.