E-commerce, websites, and apps that people love.

We specialize in creating experiences people love instead of loathe.
 

We do that by creating for people the best possible customer experience (CX) for e-commerce, websites, and apps. 

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 
Undisclosed
Show all +
Oregon City, OR
headquarters
  • 2050 Beavercreek Rd Ste 101-221
    Oregon City, OR 97045
    United States

Portfolio

Key clients: 

Xerox, Rejuvenation, Zumiez, Yakima, Lowe's, prAna, Vitacost, BoxyCharm, Birchbox

CaratLane iOS App Image

CaratLane iOS App

Reinventing the way you search and shop for personalized jewelry in a way that people love how engaging it is.

CaratLane E-Commerce Image

CaratLane E-Commerce

Reinventing the way you search and shop for personalized jewelry in a way that people love how engaging it is.

NAU Clothing Magento E-Commerce Image

NAU Clothing Magento E-Commerce

People love how easy it is to shop for their luxury outdoor clothing.

Xerox Magento E-commerce Image

Xerox Magento E-commerce

People love how easy it is to shop and re-order on the new Xerox store built with Magento Enterprise.

mioPOD Shopify E-commerce Image

mioPOD Shopify E-commerce

Launching a new product isn't easy, but customers love the intuitive shopping experience and engaging content.

Revant Optics Magento E-Commerce Image

Revant Optics Magento E-Commerce

Searching and customizing your eyeglass wear has never been this easy and people love how intuitive the experience is.

Zuri Furniture E-Commerce Image

Zuri Furniture E-Commerce

Taking a minimal and modern approach, people love the new way we've designed shopping for luxury furniture.

Yogi Tea Image

Yogi Tea

People love how easy it is to find their favorite tea through a personalized experience.

EventBuilder App Image

EventBuilder App

Webinar presenters love the beautiful new UI that helps them manage webinars like never before.

Razer Gaming - Desktop App Image

Razer Gaming - Desktop App

Gamers love the new way to manage all their devices across their difference gaming platforms.

Reviews

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UX Design of a Product Kiosk for a Kitchen Tools Company

“Tim’s friendliness and knowledge went a long way.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

UpliftCX created an interacting branding kiosk with an attached mobile app that immerses customers in a retail experience for a high-end cutlery manufacturer. They’re continuing to support the development. 

The Reviewer
 
11-50 Employees
 
Ojai, California
Chelcea Dressler-Crowley
Vice President, Messermeister
 
Verified
The Review
Feedback summary: 

The team guided their partner through an unfamiliar project, explaining the intricacies of their process along the way. Supportive, empathetic, and attentive, they yielded a fully-functioning product without much specific guidance. They were reliable in their communication throughout.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Messermeister. We specialize in manufacturing and distributing high-end European cutlery, gadgets, and tools for professional chefs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UpliftCX?

We hired them to address our need for digital content, marketing, and sales.

SOLUTION

What was the scope of their involvement?

We were creating an interactive brand experience with a kiosk that allowed customers to shop for products and review information about our cutlery lines. They were able to take our content and place it in a usable app that’s attached to a kiosk in order to make the system function.   

What is the team composition?

We only worked directly with Tim (Tech & Design Lead & CEO, UpliftCX).

How did you come to work with UpliftCX?

We’d spoken to a few people who worked with them. They were referred to us by two satisfied clients that used kiosks in their work. They seemed to have the experience we needed at a reasonable price.

How much have you invested with them?

We’ve spent between $20,000–$50,000.

What is the status of this engagement?

We started working with them in January 2019, and the collaboration is ongoing. There were a few hiccups along the way with requirements, but we’re moving forward. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

He’s met all the requirements that we envisioned without us knowing exactly what we wanted. We’d never done a project like this before, so their ability to understand the scope of the work made this a seamless process. The final product was high-quality, and they managed our time crunch very well. 

How did UpliftCX perform from a project management standpoint?

It can be very difficult to work with a partner that doesn’t communicate well. Tim was responsive and on top of communication, constantly updating us with progress. That way, we always knew what our next steps were and how to prepare for the additional workload. 

What did you find most impressive about them?

Tim’s friendliness and knowledge went a long way. We were new to this sort of project, so his helpful attitude in guiding us through the process was really helpful. Without that, it would’ve been overwhelming to take this on. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Trust his ability and knowledge in the scope of the project. He’ll do a good job. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were great.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I have no complaints.
  • 5.0 NPS
    Willing to refer

Web Design & E-commerce Dev for a Wearables Brand

“They went above and beyond to get us the best results.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

UpliftCX helped to relaunch a wearables brand. They created a new website and developed functionality surrounding the e-commerce portion of the platform. They acted as a guide throughout the process.

The Reviewer
 
1-10 Employees
 
Santa Clara, California
Marcelo Aller
VP of Sales and Marketing, Mio Labs
 
Verified
The Review
Feedback summary: 

Creative and thoughtful, UpliftCX was available constantly. They delivered on all requirements and always met deadlines. Their research saved time throughout the collaboration. Their communication and attention to detail moved the brand forward.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a wearable device manufacturer and software provider. Our goal is to help people get fitter with adaptive technology that is delivered in an easy, efficient, and effective way. I'm the vice president of sales and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UpliftCX?

We wanted to hire the right company that would allow us to relaunch our brand. We wanted to make sure the skillset, flexibility, and attention to detail were there when we made the investment.

SOLUTION

What was the scope of their involvement?

They redrafted our website. We provided some copy and imagery, but the workflow and suggested layouts were theirs. They guided us through the whole process, and they allowed us to become something of a new company. They never told us what we should do, but they informed us about best practices.

Some of their suggestions were on the shopping carts, support pages, and customer usage. They informed us and presented options throughout various changes. Even after we launched, they supported us to make sure our messaging and imagery matched the new brand.

What is the team composition?

Currently, we work with two key people.

How did you come to work with UpliftCX?

Our vice president of design and marketing wanted to work with someone local who could match our skillset. A partner who could allow us to be dynamic while participating in our relaunch was critical. We interviewed three or four agencies, and UpliftCX came highly recommended. Based on the recommendations and our impression of them, we decided to hire them.

How much have you invested with them?

We've spent between $25,000-$50,000 on this project.

What is the status of this engagement?

The work started in May 2019. We've launched the website, but we're still working together to make modifications. They coach us through all of it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They took our requirements and delivered them at the level of branding we expected. They were creative and thoughtful in their process.

How did UpliftCX perform from a project management standpoint?

They were always available. When we faced support issues with the shopping cart, they were a phone call away. We also used Zoom and the Microsoft Office suite. I didn't want to add any other tools, and they let me dictate the methods of communication that I preferred. They delivered on all our timelines or ahead of time. They always replied back within the same day, which was very valuable. Their attention really helped us drive our business.

What did you find most impressive about them?

Whenever we needed something, they always provided a couple of options. If we needed to set up a unique affiliate program, they did the homework that saved us time. They went above and beyond to get us the best results.

Are there any areas they could improve?

I don't want them to change anything. They've delivered everything I wanted, and all our expectations have been met.

Do you have any advice for potential customers?

Be prepared, and know what to expect. Come to them with your imagery and your thought process. They're fantastic to work with, and they'll deliver a website that is worth your investment.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Development for Food & Beverage Company

“I’m pleased with their ability to keep us involved in the development process.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jan. - Mar. 2019
Project summary: 

UpliftCX conducted a site redevelopment for a food and beverage company. They created the solution using WordPress, using requirements taken from early conversations and a mood board.

The Reviewer
 
11-50 Employees
 
Portland, Oregon
Amy Zimmerman
Former Marketing Manager, Food + Beverage Innovations
 
Verified
The Review
Feedback summary: 

While intended to be a website overhaul, the team was able to retroactively establish fundamental branding guidelines for the company through the consistent product they delivered. They were transparent with timelines and built a brand image using their colors, fonts, and graphics.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former marketing manager of Food + Beverage Innovations. We released a product called Jevo, which is a gelatin shot machine for use at bars, restaurants, cruise ships, casinos, and concerts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UpliftCX?

Our website was subpar with zero personality. It also wasn’t mobile-friendly. We reached out to their team to modernize it and make it more visually appealing, responsive, and compatible with mobile.

SOLUTION

What was the scope of their involvement?

They fronted a complete site overhaul, totally reworking our original site with WordPress. To do this, we created a mood board to give them an idea of visuals that we would like on our site. Our team also described features and designs that would be ideal for our brand. We wanted a retro feel. From there, they interpreted our suggestions from early conversations and used the mood board to inform their design decisions.

Our new site launched in March 2019. However, we still keep in touch with them, following up with questions.

What is the team composition?

We worked with Tim (Owner, UpliftCX) who acted as a project lead and designer. Another member of their team also collaborated with us frequently. 

How did you come to work with UpliftCX?

My supervisor, the marketing director of the company, recommended them to me. From what I can tell, they were the only real contender for the partnership.

What is the status of this engagement?

The development lasted from January–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We ended up with a website that is much more consistent in design than our previous one, which was slapped together and didn’t use brand colors. Their team was able to reverse engineer a brand based on the website they gave us. We didn’t have the capability of creating a fleshed-out brand at the time. They gave us colors, fonts, and graphical elements that we could use to create a sense of direction for the brand.

How did UpliftCX perform from a project management standpoint?

I’m pleased with their ability to keep us involved in the development process. They made it clear what they needed from us, like copy and a template for a locator map. Their team was very clear about their timeline and steps to follow to meet our deadline. It was easy to get an idea of what we needed to provide because of their management skills. 

What did you find most impressive about them?

Despite not having previous experience with website service providers, I’m very happy with the work they delivered. We were starting with essentially nothing, and they were able to give us the resources we needed.

Are there any areas they could improve?

This wasn’t a big deal, but the locator map developed for the website was not originally accessible on mobile. It was important for us to have a mobile-compatible site, and we weren’t told to anticipate that being missing from the site. The problem was easily fixed by their team after we reached out, but I wish we would’ve been told that the map wasn’t going to be included on the site in the beginning.

Do you have any advice for potential customers?

At the handoff stage of the project, they gave us several video tutorials that instructed us on how to use the WordPress plug-ins. Everyone working with them should use those resources. I know that it can be easy to ignore help they’re given, but those were beneficial.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I had no part in this aspect of the project and can't contribute a score for cost.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer