UPlanet Inc

BACKGROUND

Introduce your business and what you do there.

I'm a web consulting company, and we do all types of development. We use UPlanet as our subcontracted company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPlanet?

I was looking for additional sub-contractors that can help me specialize in certain development skill-sets, PHP, Java Script. etc. I just needed additional resources to scale and handle more projects.

SOLUTION

What was the scope of their involvement?

There are multiple projects that they've been involved with. With some projects, we had nine different developers from UPlanet who were helping with the development.

For one specific project, they helped me develop a large CRM sales portal. I was the main architect, and UPlanet executed the requirements. They brought in the right developers with a specialty in PHP frameworks. The customer’s needs were complex. They needed to manage a number of different aspects of the business, including between the sales representatives and the customers, as well as the orders. They were able to handle a project from beginning to end.  

The collaboration has lasted eight years, and it has been a very positive relationship. They've been excellent to work with.

How did you come to work with UPlanet?

In 2007, I interviewed with many different companies and at the time, they seemed to be most qualified. They were still at a very small stage, and I needed a company that could grow with me. It turned out to be a good match for my needs.

What is the status of the engagement?

We started working with them in April of 2007 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Nothing is perfect. There's always struggles, but they have adjusted really well. They've plugged the right holes, and that's why I continue working with them. I've tried other outsourcing shops, and I found UPlanet to be the most capable and able to adjust to my needs as fast as possible, which were the most important factors for me.  

How did UPlanet perform from a project management standpoint?

I would rank them very highly because they have been very responsive. I'm on call with them almost every single day. We also use various project management systems.

What did you find most impressive about them?

I think they adjust to the needs incredibly fast. They go out of their way to make the right adjustments and make the project successful.

Are there any areas they could improve?

There are always things to improve upon. Specifically, they've improved their QA significantly in the last year, which has been very helpful, but there is always a next level. The resource management has been an issue sometimes, but this is very natural, and most companies experience this.