What evidence can you share that demonstrates the impact of the engagement?
Nothing is perfect. There's always struggles, but they have adjusted really well. They've plugged the right holes, and that's why I continue working with them. I've tried other outsourcing shops, and I found UPlanet to be the most capable and able to adjust to my needs as fast as possible, which were the most important factors for me.
How did UPlanet perform from a project management standpoint?
I would rank them very highly because they have been very responsive. I'm on call with them almost every single day. We also use various project management systems.
What did you find most impressive about them?
I think they adjust to the needs incredibly fast. They go out of their way to make the right adjustments and make the project successful.
Are there any areas they could improve?
There are always things to improve upon. Specifically, they've improved their QA significantly in the last year, which has been very helpful, but there is always a next level. The resource management has been an issue sometimes, but this is very natural, and most companies experience this.