What evidence can you share that demonstrates the impact of the engagement?
UpLab fixed all the issues we had, and they thought ahead. Some developers are good at coding but not at documenting things. UpLab’s team was very methodical, structured, and forward-thinking, and they put effort into documentation. I appreciated that, as opposed to just having someone execute a task without thinking about how to do it right.
The app is usable and optimized in terms of performance, and it’s got the right look and feel to appeal to end-users. UpLab is constantly thinking of how to make the app user friendly, and they challenge me when I give them specifications that aren’t optimal.
How did UpLab Software perform from a project management standpoint?
They used a reporting tool and set it up to automatically send me a daily report of the hours worked. Their developers logged time down to tens of minutes, and I never got the impression that I was paying too much.
The communication was excellent, especially with Ihor, who is very structured. I know that this isn’t a major point for geeks and developers, and most of them don’t like documentation, but this was different with Ihor. It was a day and night difference compared to my previous developer.
What did you find most impressive about them?
My main concern was on performance. It’s a big application, and I wanted it to have fluid navigation and fast reaction times. With most mobile apps, even paid ones, the first thing people do if they don’t react instantly is abandon them. I’m building a business mobile app, so the main success criteria for me were to have something that performed well and was visually appealing.
Are there any areas they could improve?
I’m very strict, but UpLab is a structured group. I didn’t have to remind them to write invoices, and they were quite honest about the skills they had. Anyone could improve in terms of technical skills, but they’ve been fine for me so far.
Do you have any advice for future clients of theirs?
I still have a project with them, so I wouldn’t want someone else to take them away. Trust was easy to gain with my previous developer, but UpLab is very trustworthy, and other clients would be safe going with a choice like them.