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Your digital evolution begins with Wosting®

4.8
16 reviews

We're your open source technologists driven to deliver measurable success. Unleashed Technologies is an enterprise Wosting® (web + hosting) firm based in Columbia, Maryland, providing complete solutions to our clients across multiple vertical markets.

With unparalleled web design, web development and integration capabilities, Unleashed Technologies delivers custom, cost-effective digital presences that create an exceptional user experience while achieving key business objectives.

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$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
Columbia, MD
headquaters
  • Unleashed Technologies
    8825 Stanford Boulevard Suite 105
    Columbia, MD 21045
    United States
    410.864.8980

Portfolio

Our Culture

Unleashed Technologies prides itself on its fun culture that values success and prioritizes passion.

Wosting® Overview

We use Wosting® to evolve businesses and organizations into their industry’s apex predator. By combining web development and hosting into one cohesive service, we help our clients break away from their competition and deliver results. 

Support & Growth Package Overview

If your company or organization has a website that needs to continually evolve to stay relevant, a Support & Growth Package is the perfect solution to gain access to every level of web design, development, and hosting professional at a blended rate.

Project Management Overview

Unleashed Technologies has developed a unique approach to the project management process that has helped us maintain our 95% client satisfaction rating. This system, which we refer to as Constant Contact, is designed to help effectively increase understanding and communication between our clients and Unleashed Technologies. Constant Contact ensures you will easily understand the exact status of your solution deliverables and be continually aware of progress towards goals/milestones. 

Drupal Overview

Are you considering Drupal as your CMS? Learn what types of organizations leverage Drupal and if it is the right solution for your needs.

Supernus Pharmaceuticals, Intranet

Unleashed Technologies collaborated with the Supernus team to create an intranet site that acts as a hub for all internal communications. This Drupal 7 intranet site features:

  • A Vendor Repository and Publication Repository to replace traditional paper processes that are native to the internal system
  • One point of permission administration, connected through LDAP and managed by Active Directory/Microsoft
  • A customizable My Dashboard which feeds in information from employee’s individual Outlook accounts
  • A Company Dashboard that displays a live stock ticker with company-wide news and events, product information and organizational charts

Association of the United States Army

AUSA was in need of a website redesign to improve user experience to better accommodate its membership base. AUSA turned to the open source experts at Unleashed Technologies to update its website’s backend technology, provide a more intuitive experience for its visitors, and clean up its membership purchase process.

As part of its migration to Drupal 7, the new ausa.org now features:

  • A Drupal 7 CMS: custom development and complex API integration

  • Direct Integration of Personify into Drupal 7: handles membership management and single sign-on

  • Native Membership Purchases: a cleaner purchasing process without page redirects

  • A Responsive Design: users can view the site clearly on all devices with faster page loads

  • An “App-Like” Feel:...

American Marketing Association, D.C. Chapter

AMADC sought to refresh the design and layout of the site and eliminate a poorly functioning integration for its member management. AMADC turned to the Unleashed Technologies and Bates Creative team to deliver an engaging, content rich experience to its membership base. New features include:

  • An easy-to-use enterprise Drupal 8 website that grants access to individual AMADC members from any device
  • A responsive, mobile first design using Bootstrap 3
  • A Custom Member Importer built to resolve the previous site’s integration issues
  • Custom Content Types for 90 Second Updates, Blog Posts, and Events

Women in Aviation, International

Due to their vast membership, WAI was in need of a website redesign that would revitalize branding, increase functionality, and host their visitors and members more effectively. WAI turned to the team of Unleashed Technologies and Bates Creative to update its backend technology, streamline digital experiences for its visitors, and create a responsive design for evolving technologies by implementing:

  • An easy-to-use enterprise Drupal 7 website that grants access to individual WAI members from any device
  • A responsive, mobile first design with a low bandwidth using Bo­­­otstrap ­3
  • A member-focused main navigation menu in order to position membership more prominently within the site
  • A custom-built ERP management information system to easily monitor relevant data

 

Supernus Pharmaceuticals

Unleashed Technologies worked closely with Supernus to ensure that the new site offers an engaging interface that powerfully communicates the vision of Supernus to its key audiences. The new site now features:

  • Drupal 8 CMS: advanced integration tools, content modeling, and configuration management
  • An Integrated Investor Relations Site: IR.supernus.com provides live stock ticker information for visitors via a visually engaging presentation of key data
  • A 200% Reduction in Load Speed: higher retention rates for visitors and quick caching updates
  • HTML Flats: a responsive design placing emphasis on usability

Turnaround Management Association

Turnaround Management Association (TMA), a non-profit organization of professionals seeking to strengthen the global economy, has transformed its website to better accommodate its 9,000 global member-based community with:

 

  • An easy-to-use enterprise website, built in Drupal, that grants access to members from any mobile device
  • A clean and modern design with pops of bold imagery and colors
  • The capability to spawn off chapter websites that fit within the design parameters set by the TMA Global
  • The ability for the individual chapters to publish content for their specific membership base

The Woodhouse Day Spa

The Woodhouse Day Spa, a center of relaxation and tranquility with more than 40 national locations, underwent a website redesign that now:

 

  • Easily supports and creates franchise sites while consistently reflecting the Woodhouse brand across all platforms
  • Includes textures, patterns, warm earth tones, subtle fades and overlay windows to reflect the brand experience
  • Provides functionality and integration necessary for The Woodhouse to continue to grow its e-commerce and franchise business

Oncology Nursing Society

The Oncology Nursing Society (ONS), a professional association of more than 35,000 oncology nurses, is now equipped with a website for its publication store mirroring its gold standard in oncology nursing that:

 

  • Provides a more engaging way for members to access the resources and publications they need across devices
  • Has redesigned the online sections for two of ONS’s publications as well as the eBooks section of the store
  • Gives the ONS family of publications a consistent look and feel for its online presence

Electrical Contractor Magazine

Electrical Contractor magazine, published by the National Electrical Contractors Association, underwent a web transformation to support its explosive growth as the most visited site by electrical contractors with a redesigned website that:

 

  • Expands its leadership and secures its position in the industry
  • Contains videos, webinars, white pages, informational content and more
  • Meets the demands for both advertisers and members—the two main audiences the magazine supports 

United States Naval Institute

USNI required a flexible, dynamic web platform that could support its unique business processes and provide superior service to its members. Unleashed Technologies worked with USNI to create a website design that would engage its readers and support its various requirements. This site design was required to deliver:

  • An engaging, mobile-friendly design to give its tech savvy users a variety of ways to explore the USNI’s content
  • Granular control over website content, including article placement, photo galleries, and content correlation across departments
  • A flexible advertising solution with the ability to serve third-party ads
  • Site optimization for high performance availability to maintain great load speeds with 1,200 – 1,500 concurrent users
  • Integration into membership databases and USNI’s ERP system
  • An eCommerce solution to support member registration and the online sale of photographic prints

National Apartment Association

The National Apartment Association (NAA) is America’s leading advocate for quality rental housing. It serves more than 67,000 members through 170 state and local affiliates. 

Our team performed a full audit of the NAA Drupal website and identified many inactive modules that weren’t being used or that weren’t updated. It became clear that proper maintenance was not being performed on their website, leaving it vulnerable to security threats and impacting performance. A full list of issues was compiled with next steps identified to prioritize and address those issues.

As part of its Support & Growth package with NAA, Unleashed Technologies regularly works with Acquia hosting, using their staging and production environment and adhering to best practices. Unleashed Technologies ensures that code management is a top priority to keep the production environment free of errors and guarantee updates are performed seamlessly.

Barnard College

Barnard College required assistance in quickly bringing information online and wanted to publish content available in the print version of their magazine on the Barnard College website. In addition, they sought to make their website more engaging and to continually enhance that web presence. Barnard College partnered with Unleashed Technologies to have its experienced developers and designers serve as an extension of the Barnard College web team using a Support & Growth Package. Barnard College's website now:

  • Enhances engagement with online visitors by allowing them to not only share their story, but dynamically find stories shared by others with similar interests associated with the college
  • Increases the amount of user contributed content across their current web presence and ties that into a new web presence for their Admissions site
  • Delivers a responsive mobile experience so that visitors can access their website from any device

Reviews

4.8
16 reviews
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Ongoing Dev Engagement for Industrial Manufacturer

“In the few cases where we have had issues, it takes 1 phone call to fix things.”

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
2012 - Ongoing
Project summary: 

Unleashed developers are enhancing an existing Drupal site with a complex geolocation search tool. Adding new e-commerce features is a major focus for the project team.

The Reviewer
 
201-500 Employees
 
Baltimore, Maryland
Mike Hilker
Manager, IT, Evapco
 
Verified
The Review
Feedback summary: 

Unleashed Technologies has a proactive and swift approach to issue resolution, and they're willing to address concerns outside of the project scope. This attitude has led to even more involvement. 

BACKGROUND

Introduce your business and what you do there.

I’m the manager of IT of EVAPCO, a global manufacturer of industrial refrigeration and commercial HVAC [heating, ventilation, and air conditioning] equipment. We have 22 plants in 10 countries, and the Taneytown, Maryland facility is our world headquarters. We manufacture cooling equipment such as cooling towers and closed-circuit coolers used in large buildings like hotels, schools, and data centers. Our products include industrial refrigeration equipment like evaporators and condensers used in cold storage food warehouses.

We don’t have salespeople who work specifically for the company. Instead, we have independent sales representatives around the globe who have a contract agreement to sell EVAPCO products. They would also represent other companies that are in the same industry but are not competitors of EVAPCO. They might put a package of our equipment and some other vendors’ equipment and sell them together.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unleashed Technologies?

When I first started here, we had a small mom-and-pop shop that did the development of our website. I think it was a friend of a person who worked here. As we grew, they began having a hard time supporting us, so we moved on to another company. The second vendor handled both web development and security, and they did a fairly decent job. For one thing, they developed a Drupal site for us. However, that company was acquired by a larger company whose focus was security. That meant we needed to find someone to assume responsibility for our Drupal site from our original vendor.

The primary purpose of our site is to help users find a sales representative who was responsible for their geographical territory. That’s critical since our customers would be working directly with the representative instead of the factory. One of our issues was how to do the lookup and how to present the information. Ideally, you’d enter a zip code to find your local representative, but there were holes within the zip codes. Sometimes, you’d put in a zip code, and the site wouldn’t give you an answer.

Another challenge was our branding strategy for our main corporate website. Our corporate culture has been a challenge because we started out as a small company, and it’s grown like crazy.  EVAPCO.com is the US website, but we have spin-offs for each of our 20 world regions. To date, they’ve all done their own thing. From an IT perspective, the individual branches had to understand the importance of having consistent branding. Our clients needed to see that EVAPCO was a corporation that manufactures from all over the world, instead of being just a local manufacturer down the street.

SOLUTION

What was the scope of their involvement?

The Drupal site is one of the things that Unleashed Technologies worked on. We went back and forth with different implementations. They set up the “find a rep” mechanism that mapped out all of our sales territories. These geographical polygons are associated with different representatives. You can enter a zip code, and the system finds the polygon you’re in. If it can’t find your zip code within a polygon, then it finds the closest one.  

Unleashed revamped EVAPCO.com so that it became a parent website. Our “children” websites from other regions are tagged as publishers/subscribers of that parent website. We could have content produced on EVAPCO.com and share that to these subsidiary sites. Unleashed is also doing ad hoc consulting on user experience design. We don’t have a lot of user interface people or designers in-house. I’ve reached out a number of times to Unleashed’s staff to give guidance from a UI perspective. They’ve helped jazz up a screen and created some images.

They’ve done other projects for us as well, including an e-commerce site. Sales representatives and customers used it to order time-released water treatment pellets. It started out as a separate Drupal microsite but Unleashed developed a Symphony application to take its place. That’s gone pretty well. We worked with the same project lead, but another lead developer who specializes in Symphony did the actual coding. The new site has been in production for 1 1/2 years. We’re in the midst of phase 2, which includes more reporting functionality and other features.

We have a fair amount of applications that are developed on a Microsoft stack. Previously, another company hosted all of our applications and the website. As a result, things were challenging during deployment day because of this whole migration towards DevOps. Unleashed really didn’t have the tools they needed to add caching layers and optimize the site’s performance. Their productivity in deploying updates was also affected. We’ve since made the decision to ask Unleashed to host the site. That has streamlined things quite a bit. We’re migrating to their services when we launch this new site. They are going to be responsible for the development, hosting of the production environment, and patching and maintenance of the production environment.  

Right now, we’re developing a software that will be used by our representatives to select equipment. We want to make this selection software more attractive visually. The reps want to use the software as a sales tool, so we need to include more pictures that show what our unit looks like as well as its features and benefits. With Unleashed, we’re working towards putting that content into our centralized database. They would also develop a web API so that we can pull that content into the website.

How did you come to work with Unleashed Technologies?

We reached out to a handful of vendors who worked with Drupal. Unleashed was recommended to us by the previous company that developed our Drupal site. Unleashed did a presentation and talked about how they work. Their portfolio showed that they were the ones who were most familiar with Drupal. We liked them, so we brought them on to do support and maintenance on our existing Drupal site.

What is the status of this engagement?

We first started working with them around 5 or 6 years ago. Since our first project, we started going back to them with more things. For example, they’ve revamped our site. It is now on a staging server, and it’s about ready to go live.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve been quite happy with Unleashed. We’ve dealt with a number of companies for web and application development, and Unleashed is at the top of the heap. They have proven themselves.

Unleashed’s work on the “find a rep” feature helped us identify some issues in our contracts. Sales representatives are paid a commission for sales in their territory, so it’s important that their contracts specify that. Obviously, they don’t want somebody else selling out of their territory and getting the credit. Now, we could clean up the territories because you could see everything plain as day on the polygon mechanism. We were able to treat special cases, like Baltimore City, and edit our contracts to make that right.

Our sites now have a consistent branding and messaging. Unleashed came up with a much more efficient system, which we’re using now. For example, our European company has a tradeshow. If they want to do their own thing and publish that event on their site, they can do that. Then, they can send it to us, and we would consider posting it on our main corporate EVAPCO.com site.

Unleashed’s attitude is, “If we did the work for you, then you own it; use it how you’d like.” For example, we have a lot of overlap between our website and some of the applications that we’re developing internally. When I had scenarios like that in the past, the developer would say, “We developed that digital aspect for the website. That’s where it belongs.” However, Unleashed provided us with an element sheet for the website. They were very open to sharing their resources and allowing us to use that for internal applications. This has helped us with branding and consistency.

We had a couple of issues with the host provider we were using before Unleashed. Unfortunately, whenever you have a situation like that, there’s a lot of finger-pointing. That’s when I’d phone Michael [CEO, Unleashed Technologies] or Ryan [Project Manager, Unleashed Technologies] and say, “I’m looking for some creative thinking on how to fix it, even if the solution might not be in the scope of your responsibility.” Unleashed stepped up to those challenges.

For example, we had an email problem. We were getting pushback from our host company that it was because of the way the site was developed. We had some technical issues updating that site because it was in maintenance mode, and we were about to come out with a new site to replace it. We didn’t want to do a whole lot of work to bring it up to speed, knowing that it was going to go away. Unleashed had very good suggestions and helped implement the solution.

How did Unleashed Technologies perform from a project management standpoint?

Our communication is solid, and we have had no issues with Unleashed. We deal with a project manager as well as a couple of lead developers. After that point, I’m not sure if they’re spreading the work out to a team internally.

When we first started, there was another project manager on the job. I’m not sure what happened to her, but Ryan McGrath is now our project manager. We’re extremely happy with him. He is on top of everything and makes great suggestions. He is knowledgeable about search engine optimization, tracking, and analytics. He will oftentimes interject and say, “I know that’s what you guys think what you want, but you need to take this into consideration.” That has helped us quite a bit.  

They use Zendesk for bug tracking and Teamwork for project and task management. That’s been quite effective. We’re really happy with the project management. The times when it warrants a phone call are few and far between.

What did you find most impressive about Unleashed Technologies?

One of the things I like about Unleashed is they’re not so big that you feel like you’re just another ticket in their system. At the same time, they’re not so small that you feel like you’re reaching out to this one guy who’s overwhelmed with everything else. Unleashed is just a great fit for us.

In the few cases where we have had issues, it takes 1 phone call to fix things. Their president, Michael Spinosa, and project manager, Ryan, have been great about that. We could just reach out to one of those 2 guys. They’ll own the issue, take care of the problem, and get things back on track.

Are there any areas Unleashed Technologies could improve?

No, I don’t think so. We’ve been very happy.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    So far, I’ve been very happy with that.
  • 4.5 NPS
    Willing to refer
    If it was a fit from a technology perspective, absolutely. If somebody came to me looking for a Drupal vendor, I would definitely refer them.

Drupal Development for Non-Profit Military Organization

"They [Unleashed Technologies] are very flexible and truly care about their customer."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
October 2015 - May 2016
Project summary: 

Unleashed Technologies was selected to develop, test, and host an external website for the client using the Drupal platform.

The Reviewer
 
51-200 employees
 
Washington, DC
Chief Technology Officer, AUSA
 
Verified
The Review
Feedback summary: 

The project has been successful and well received, according to the client. Unleashed Technologies' technical skills and reasonable pricing were key strengths identified through the engagement.

BACKGROUND

Since 1950, the Association of the United States Army [AUSA] has worked to support all aspects of national security while advancing the interests of America's Army and the men and women who serve.

AUSA is a private, non-profit educational organization that supports America's Army - regular army, National Guard, reserve, civilians, retired soldiers, government civilians, wounded warriors, veterans, and family members. AUSA provides numerous professional development opportunities at a variety of events both local and national.

OPPORTUNITY / CHALLENGE

AUSA wanted to engage with a web development vendor to build, test, launch, and host the AUSA responsive website.

SOLUTION

Unleashed Technologies was selected as the vendor of choice after a request for proposal process. Having a completed design done by another vendor, Unleashed was tasked with styling the design and the development and launch of the site. Working as a partner, Unleashed Technologies' technical team came up with various solutions to integrate our Association Management Software with the Drupal front-end site, including a new member join process and single sign on. The site is mobile friendly and entirely HTTPS.

RESULTS & FEEDBACK

Overall, the project was a success, and the website was well received. With every project, there are challenges but Unleashed Technologies always found a way to make us happy. They are very flexible and truly care about their customer.

4.5
Overall Score Very positive experience, but no one's perfect. Technical experience is top notch, and we only had some minor issues with project management.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    While the project timeline was relatively short, it took some extra effort to get done by the time it was completed. The more time you have the better.
  • 4.5 Cost
    Value / within estimates
    For a local vendor, the pricing is very reasonable and on the low end of the various proposals received.
  • 4.5 Quality
    Service & deliverables
    On a technical level, Unleashed has great expertise and produces high quality work. The only reason this isn't a 10 is due to some minor misunderstanding of requirements.
  • 5.0 NPS
    Willing to refer
    I've worked with many web development vendors in the past, and Unleashed Technologies is easily the best I've ever encountered.

Website Development for Furniture Store

"I don't necessarily know what I should want from a website, but Unleashed Technologies has done a fine job for me."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

Unleashed Technologies was hired to complete the design and development the client's website on the Drupal platform.

The Reviewer
 
11-50 employees
 
Baltimore, Maryland
VP and General Manager, Furniture Store
 
Verified
The Review
Feedback summary: 

The client has been pleased with the work delivered by Unleashed Technologies. They appreciate Unleashed Technologies' ability to work with their non-technical team.

BACKGROUND

Introduce your business and what you do there.

We're a retail furniture operation. I am the vice president and general manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unleashed Technologies?

We were 3 thirds done with redoing our website when our company at the time decided to exit the business. It was a challenge to find someone that could take over work which had been already started, especially on the Drupal platform.

SOLUTION

What was the scope of their involvement?

Unleashed Technologies took over the design and development of our Drupal website. 

How did you come to work with Unleashed Technologies?

Unleashed Technologies was recommended to us by the company which started the work on the site.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Unleashed Technologies' work was below $15,000.

What is the status of this engagement?

We started working with Unleashed Technologies 2 and a half years ago. We've worked on a few enhancements since the website was completed. Unleashed Technologies is hosting our website and oversees maintenance. We're using their smallest package, of 10 hours per month.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I've been in the furniture business for 40 years. When I started working with Unleashed Technologies, I didn't want a company that was going to ask me what I needed, but rather one which could tell me what I should want. Unleashed Technologies has done a good job in this sense. 

How did Unleashed Technologies perform from a project management standpoint?

We've had no issues. Our social media person is in charge of the daily interactions with Unleashed Technologies.

What did you find most impressive about Unleashed Technologies?

I don't necessarily know what I should want from a website, but Unleashed Technologies has done a fine job for me.

Are there any areas Unleashed Technologies could improve?

No, I may have gotten more work from a 20-30-hour service contract, but I get what I'm paying for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Development for Pharmaceuticals Company

"From a project management and timeliness perspective, Unleashed Technologies did an amazing job."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Spring 2015 - Mar. 2016
Project summary: 

Unleashed Technologies completed an overhaul of the client's website, including design and development work on the Drupal 8 platform.

The Reviewer
 
201-500 employees
 
Rockville, Maryland
Megan Greenwell
Database Administrator, Supernus Pharmaceuticals, Inc.
 
Verified
The Review
Feedback summary: 

The client is very pleased with the results of this complex project, especially as the finished site received an award for User Experience. Unleashed Technologies' abilities and problem-solving were complimented by the client.

BACKGROUND

Introduce your business and what you do there.

Supernus Pharmaceuticals is based in Rockville, Maryland. I am the manager of database administration for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unleashed Technologies?

Our initial challenge was a complete reworking of the company website. It had not been updated in 5 or more years. We needed to rework functionalities, user flows, the general experience, content, and look of the site.

SOLUTION

What was the scope of their involvement?

Unleashed Technologies developed and designed our Drupal 8 website.

How did you come to work with Unleashed Technologies?

Unleashed Technologies is our in-house web hosting and maintenance vendor, so the website redevelopment project was an extension of our relationship.

How much have you invested with Unleashed Technologies?

The cost of our project with Unleashed Technologies was between $50,000 and $100,000. It's hard to place an exact figure because the work was done as part of our maintenance contract, along with other initiatives.

What is the status of this engagement?

We began our project in early 2015. It was completed in March 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

My company is very happy with the finished product. Unleashed Technologies did a tremendous job of bringing us into the now, and creating a cutting-edge site using Drupal 8. In order to optimize performance, we split the front-end from the backend. We have the ability to host a variety of documentation without impacting performance time. This was an amazing feat on behalf of our site's users.

Unleashed Technologies received a W3 Silver Award for their user experience work on supernus.com. It was important for us to allow users to freely navigate the site, but we also built in a subliminal path, which is evident in the story arch presented by navigating different sections on our site. A person looking for a job can run through our career story arch, while an investor will end up in the dedicated section. Clinicians have access to information about our trials and drugs. The feedback is that we've accomplished our goal, and the information is easier to find and keep current with the fast pace of our clinical trials. The implementation was excellent, and it gave us full control over the website. We have the power to control how we look from a public-facing perspective.

How did Unleashed Technologies perform from a project management standpoint?

Unleashed Technologies had a professional approach. We were assigned a wonderful project manager who managed to fit a lot of work within a small period of time, and juggle tasks. We had 2 competing initiatives at the time: the public-facing website and our intranet. Unleashed Technologies managed to get both of those tasks done on time, within our hourly maintenance contract. Unleashed Technologies delivered exactly the scope of work and a bit more. From a project management and timeliness perspective, Unleashed Technologies did an amazing job.

What did you find most impressive about Unleashed Technologies?

I appreciate Unleashed Technologies' ability to problem-solve in a unique way. They have no boundaries in terms of ability. If a client needs a certain piece of functionality or flow, Unleashed Technologies will put time and effort into learning what it will take to complete that task. Unleashed Technologies clearly communicates the benefits as well as the caveats of a requirement, and they know the line between needing to push cutting-edge technologies and what the client's request is, rarely stepping over the line.

Are there any areas Unleashed Technologies could improve?

Outside of Unleashed Technologies' inserting our content for us, I can't think of anything. Their ability to understand our perspective as a client was more than expected. Whenever we went back-and-forth about functionality aspects, Unleashed Technologies understood the problem, was agile, and moved accordingly.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    It was a new and challenging project, but Unleashed Technologies executed it successfully.
  • 5.0 NPS
    Willing to refer

Website Development For Professional Marketing Agency

"Unleashed Technologies brought the professionalism of a larger agency."

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4.5

Quality: 
4.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Oct. 2015 - Ongoing
Project summary: 

Working from wireframes, Unleashed Technologies developed and implemented a Drupal 8 website to improve user experience and refresh public image. They also handled all automated data migration.

The Reviewer
 
11-50 Employees
 
Washington, DC
Board of Directors Member, AMADC
 
Verified
The Review
Feedback summary: 

Users love the attractive, full-featured site. Unleashed Technologies impressed with their accessibility, meticulous attention to detail, and proven Drupal expertise. Although the project was set back by occasional scheduling issues, the team still delivered a polished, adaptable product.

BACKGROUND

Introduce your business and what you do there.

The Washington DC Chapter of the American Marketing Association (AMADC) is the leading network of marketing professionals driving innovation, professional development, and career advancement throughout the region.

I am on the board of directors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unleashed Technologies?

We were in the process of redesigning our website in order to update our brand. Accompanying the project, was a new look-and-feel and logo. In addition to this, we wanted to have some user experience improvements which were part of the redesign, using Drupal 8.

SOLUTION

What was the scope of their involvement?

Unleashed Technologies was responsible for the technical design, not the visual elements. We came to the table with a visual package finalized by another member of our board, including a homepage design and a general look-and-feel wireframe. The navigation elements were pretty much nailed down when we initially engaged them.

Unleashed Technologies handled the coding, development, and implementation of Drupal 8. They also handled the automated migration of our previous site's content. Anything that required manual porting was done by another agency.

How did you come to work with Unleashed Technologies?

A person from our board was acquainted with the head of Unleashed Technologies. They had worked together on projects in another professional setting. She was aware of Unleashed Technologies' Drupal skillsets, and recommended them to our board.

What is the status of this engagement?

We started working with Unleashed Technologies in October 2015. We're hoping to make some further improvements to our site in 2016 using Unleashed Technologies.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

While there are some outstanding concerns, we are overall happy with the quality of delivery. The internal feedback was very positive. The site looks great and it's high-quality. As a team, we had a bit of a misstep on some migration elements, which was through no fault of Unleashed Technologies. The board needed to write some content, which was not done on time. We had some coordination issues which colored the general opinion over the finalized site. This in no way had a bearing on Unleashed Technologies' management or completion of the project. They did a good job of managing the project in general, but there were times when we didn't have full visibility of where we stood in terms of schedule. I would definitely work with Unleashed Technologies again, though.

How did Unleashed Technologies perform from a project management standpoint?

Even though we weren't a high-paying client, Unleashed Technologies treated us as though we were. They were always accessible to us and we liked their method of communication. Unleashed Technologies setup a Teamspace account for us, which we used every day. We had weekly calls and had access to the Unleashed Technologies’ team on a consistent basis.

What did you find most impressive about Unleashed Technologies?

Unleashed Technologies brought great Drupal expertise to the table, which is somewhat hard to find in the marketplace. They're experts with the technology. For a small-to-medium agency working with smaller clients, Unleashed Technologies brought the professionalism of a larger agency, which impressed me. I've worked for a much larger organization, and didn't see a significant difference in terms of the level of service or communication style. Unleashed Technologies was buttoned-up and professional.

Are there any areas Unleashed Technologies could improve?

Unleashed Technologies could offer more visibility in terms of schedule, and have more of an emphasis on testing. A tighter round of user experience testing, with an opportunity for the client to enter defects, would be an advantage. In all fairness, we pinched Unleashed Technologies for time. Any opportunities for longer tests were consumed by the migration effort. In retrospect, we could have worked together more closely in order to formulate a more workable schedule. These are things which happen in larger projects, even for people with 20 years of experience.

A bit more clarity in terms of who is assigned with what, from Unleashed Technologies, would also be appreciated. It would have also been good to have a greater emphasis on risks, with Unleashed Technologies disciplining us in this regard.

We have identified some defects in the platform, which we're fixing with the help of Unleashed Technologies. We've found them to be cooperative in the process, so this isn't something outside of my expectations.

4.5
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Website Development For Nonprofit Aviation Organization

"I...felt that they had a good understanding of their industry, as well as our needs."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Unleashed Technologies built a responsive, mobile-frienfly Drupal website for a nonprofit. The site allows staff to schedule updates and visitors to access resources and information. 

The Reviewer
 
11-50 Employees
 
Dayton, Ohio
Kelly Nelson
Director of Communications, Women in Aviation International
 
Verified
The Review
Feedback summary: 

Members and visitors alike love the functional usability of the site, which has boosted visibility and capably handled large amounts of traffic. Unleashed Technologies impressed with their deadline-focused management, simple clarifiations of technical concepts, and passion for the project.

BACKGROUND

Introduce your business and what you do there.

Women in Aviation International is a non-profit organization providing networking, education, mentoring, and scholarship opportunities for women looking for careers in the aviation and airspace fields.

I am the Director of Communication for the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unleashed Technologies?

Our website was fairly out of date. It had been around for a long time and was never updated to newer technologies. From a design standpoint, we hadn't done much to it either. We set out to completely redesign it, updating the backend technology, making it more adaptable and user-friendly for the staff, allowing them to make updates. We also wanted a better experience for members, giving them more access to the information and resources that we provide. Having a responsive design was also a goal. With ever-evolving technologies, this was an important factor.

SOLUTION

What was the scope of their involvement?

Unleashed Technologies built our website using the Drupal platform. We used Unleashed Technologies for all of our needs in this project.

How did you come to work with Unleashed Technologies?

We sent out a request for proposal in 2014 to companies we'd done business with in the past, or had heard of. I had worked with Unleashed Technologies in a former position. They ended up being the best fit for our project.

How much have you invested with Unleashed Technologies?

This is confidential.

What is the status of this engagement?

We launched our site at the beginning of July 2016. We continue to work with Unleashed Technologies for fixing small bugs and kinks which were found along the way. We also plan on using Unleashed Technologies for a phase-two of our project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've received very positive feedback from members and users in general for our website. Its launch was meant to coincide with our 2017 scholarships, so the traffic and interest for the site were large right off the bat. It handled the load well and we've gotten a ton of feedback from people looking for something new, who have enjoyed the ease and feasibility of our platform.

How did Unleashed Technologies perform from a project management standpoint?

Unleashed Technologies was very helpful to us and good at meeting deadlines. There were no set-backs in the project from their side. Our own team took longer to complete certain tasks, partly due to the nature of our business. Unleashed Technologies was accommodating in keeping us updated on whether or not our issues would set the work back or not.

What did you find most impressive about Unleashed Technologies?

I enjoyed working with Unleashed Technologies and felt that they had a good understanding of their industry, as well as our needs. We don't come from a technical field, but Unleashed Technologies did a great job at explaining things to us. I appreciated the quick and simple responses that I received. Unleashed Technologies sent me videos showing me how to use different functionalities. We had a very hands-on training process.

Are there any areas Unleashed Technologies could improve?

This was my first time working on a project like this, so I don't have a base for comparison. Unleashed Technologies performed well, even though there were some communication issues. For the most part, we were happy and worked through everything.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Maintenance For Online Grooming Supplies Retailer

"[T]hey're flexible in terms of what the customer's needs are."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Unleashed Technologies maintains a retail website's functionality and user experience. They provide hosting services and address specific site improvements each month.

The Reviewer
 
1-10 Employees
 
Baltimore, Maryland
Phil Masiello
Founder, 800Razors.com
 
Verified
The Review
Feedback summary: 

Rigorous testing reveals that Unleashed Technologies' solutions are both accurate and elegant. The team regularly provides concise reports and always delivers projects before the deadline. All of their communication, management, and scheduling is tailored to suit the project's unique needs.

BACKGROUND

Please describe your organization.

800razors.com is an online seller of men's and women's personal care items, predominantly razors. Our products are made in the USA.

What is your position?

I am the founder and Chief Executive Officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Unleashed Technologies?

We had an internal person in charge of building our site and interfacing with hosting services. It became inefficient to do this, given our size. Tasks weren't handled correctly or timely, and it seemed that we were missing part of the equation when it came to technology. We could build a nice webpage, but that is only one part of managing a transactional business. We had to be able to make changes, perform A/B testing, and understand user experience. We didn't seem to be apt for this.

SOLUTION

Please describe the scope of their involvement in greater detail.

Initially, Unleashed Technologies was in charge of maintaining our website in terms of user experience and upgrades. I wasn't happy with the hosting service which we were using at the time. There were constant security issues with them, even though we were using one of the largest hosting services in the world. I spoke with Unleashed Technologies' team, who told me that they could host my site. I haven't had any problems since then.

We work on tasks every month, depending on what needs to be done. Right now, they're working on a task for the subscription functionality for the site. I have a monthly contract with Unleashed Technologies through which I am allocated a certain number of hours each month. I can expand and contract those hours, depending on what I need.

How did you come to work with Unleashed Technologies?

I approached a couple of friends working in the marketplace. They recommended Unleashed Technologies because of the company's understanding of the platform which we were using. I sat down with them, explained what I wanted at the current time, as well as 3 months to a year later. They put together a proposal for me and we started rolling.

Could you provide a sense of the size of this initiative in financial terms?

Over the course of the last year, the total cost of Unleashed Technologies' services has been close to $100,000.

What is the status of this engagement?

We started working together one year ago. We have an ongoing relationship with Unleashed Technologies.

RESULTS & FEEDBACK

Could you share any feedback from this engagement?

I come up with what needs to be done in terms of homepage changes and so on. I send requests to Unleashed Technologies either through a call or through an email. They generally regroup and come back with what they consider to be the best approach to my issue, according to their experts. We then engage in A/B tests, and 9 times out of 10, Unleashed Technologies will be correct. They're very smart and efficient people.

How did Unleashed Technologies perform from a project management standpoint?

Unleashed Technologies communicates very well with me. I receive a report every Friday giving me an overlook of our site's status.

I prefer running businesses efficiently and rapidly. I don't like meetings or phone calls for the sake of having phone calls. If the communication cannot be summarized in an email, then we have a problem, in my opinion. If too much time is spent on conference calls, then not enough time is spent doing the actual job. I've been very clear with Unleashed Technologies in this regard, and they've been responsive to my request. I receive a report detailing the hours which had been used in that week and the tasks which were handled.

Unleashed Technologies has always hit the expected finish dates and never delayed projects. The only times when we have calls are when something requires my approval or something needs to be explained in more detail, either by Unleashed Technologies or by myself. They're flexible in terms of what the customer's needs are.

What distinguishes Unleashed Technologies from other providers?

I have a manager working exclusively on my site. He gives good follow-ups and has been generally great. I've had issues with many vendors, but not with Unleashed Technologies. They're unique in this respect.

One of my suppliers is a Fortune 100 company. I don't know how they got to that level, considering the disastrous way in which they operate. I spend more time with that company than I do with Unleashed Technologies. With Unleashed, as I said, I will literally receive an email on Fridays telling me where we stand. I respond to that email, and either follow-up with questions or approve the work. Considering the way in which I like to operate, I have a very good relationship with Unleashed Technologies. I trust them almost as if they were my internal team.

Is there anything Unleashed Technologies could have improved or done differently?

They could drop their prices, but I do understand that there are costs involved, like quality control.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Unleashed Technologies has always hit deadlines, which is amazing to me.
  • 3.0 Cost
    Value / within estimates
    Cost has always been an issue to me, but Unleashed Technologies always stuck to their estimates.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them all the time, which says a lot. I don't usually recommend anyone.

IT Infrastructure Support For Military Nonprofit Organization

"Unleashed helped us communicate who we are and what we do in a streamlined way."

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5.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - Ongoing
Project summary: 

Unleashed Technologies integrated several legacy systems under one simplified infrastucture. They built an identity provider that allows users to access each site through a single sign-on.

The Reviewer
 
51-200 Employees
 
Washington, DC
Digital Operations Manager, Military Nonprofit Organization
 
Verified
The Review
Feedback summary: 

All systems now have seamless integration, which helps staff function more efficiently and productively. Unleashed Technologies promptly dealt with issues and provided comprehensive reports. The team's deep knowledge of legacy systems helped them offer helpful recommendations and serve user needs. 

BACKGROUND

Please describe your organization.

Our association's primary goal is to advance the professional development of active-duty military and to connect with veterans. We make sure that those active duty continue to advance their education, as this is a professional requirement. The foundation portion of our activity allows us to raise money in order to support programs and help members advance their education. We have an e-commerce store which was started eight years ago, as well as a brick-and-mortar location.

What is your position?

I am the web manager in charge of all the sites for our various departments. We currently have five websites which help us communicate the specific services which we offer to people.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Unleashed?

Before working with Unleashed, we developed our own sites in an archaic way, using HTML and Dreamweaver. We didn't have a content management system.

We had many legacy systems at our company. None of them had ever talked to each other, so our information collecting was very disjointed. We couldn't use a lot of intel in order to make good strategic choices online.

SOLUTION

Please describe the scope of their involvement in greater detail.

They had a plan for integrating all of our legacy systems, which was a holy grail for us. We always saw this as a goal for the distant future because there hadn't been a company that could do this for us. After a year of working with them, we were able to deploy our unified sign-on. Our members can log in and go from one site to another, being logged-on automatically. It sounds simple in the frontend, but it was a complete nightmare in the backend.

Their team created an identity provider which received the information and distributed it to all of our systems. We worked with a great project manager who not only understood the technology, but was able to translate it into layman's terms. Our company is small, so our team is involved in everything. As such, when we ask a question, we want to know the full answer. He was able to do that and was very patient with us. There are a lot of competing interests within our company, so working with someone like that was important.

How did you come to work with Unleashed?

We had a different web manager working for us. Unleashed was the current developer for a similar institute. We had a close relationship with that association because of their similarity to our operations. We underwent a brainstorming meeting with their institution, by which they shared some of the solutions that they'd employed in the online area. One of the companies that had done work for their websites was Unleashed. We had interviews with around five or six Virginia-based companies.

Could you provide a sense of the size of this initiative in financial terms?

We work within what they call a growth package. We currently have 80 hours per month with them, which come up to around $10,000. We used to have a 40-hour package, which came to $5,800 per month, but because we launched an e-commerce store last year, there were a lot of issues which needed to be fixed.

We needed to add extra functionality every month, while still being strategic and pushing the envelope. We were trying to address immediate issues that came up with Magento going down and so on. We realized that 40 hours per month would not be enough.

What is the status of this engagement?

We've been working with Unleashed since 2012. The relationship is ongoing, which is important for us as a company. We're small, but we do a lot. People are always surprised by how many people are actually on staff, based on the extent of what we do. We have few resources, let alone ongoing support for web development. It's not an area which always shows a return-on-investment, so it can be hard to justify, especially in a company where everyone is trying to save.

There was a big effort made on my part to convince the leadership that this is an area in which we need to continue to invest. Unleashed has had to step up to the plate and convince us that they have our best interests at heart. The relationship has evolved over time and we've come to realize that we need to be told when we're wrong at times. We're not the experts in certain fields, so when a red flag is detected, we need to be told about it. We've had some rocky times because of loose communication about our goals to them. In the last two or three years, the account has been handled differently.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The initial measure for success was enabling all of our systems to talk to each other. This is unique in itself. As with other non-profits, we adopted technology over time which is now non-existent or doesn't work well with current systems. Having a company that understands legacy systems was very important.

We use Authorize.Net for our e-commerce solution. There was a bug within the system with which Unleashed were able to help us right away. Not having this kind of responsiveness would have simply added to the nightmare of dealing with members.

How did Unleashed perform from a project management standpoint?

We have an assigned project manager on our account to which we have immediate access. They're always responsive to our requests, which is essential.

We have a meeting every week during which we explain our current needs and what we want their focus to be. We triage our issues for every month and receive a report every Friday in terms of what they accomplished, how many hours were spent, and what items are currently in the queue. I'm held accountable by my boss, but Unleashed makes sure that I always have a status report for our situation.

What distinguishes Unleashed from other providers?

Unleashed helped us communicate who we are and what we do in a streamlined way to our existing and prospective members. The other companies we talked to were familiar with only one or two of our systems. Unleashed actually had people onboard who understood Impact, our member database.

Is there anything Unleashed could have improved or done differently?

The biggest issue we've had was to do with not always giving their client what they want. Sometimes we don't know what we're asking and we need to know what the industry standard or best-practice solution is. Unleashed gave in to our requests a lot in terms of best-practices in the past. Our relationship became better when they were able to tell us their reasons of advising against a certain choice. It came to be good for us and we've learned through that process.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development For HVAC Industry Organization

"They're a medium-sized company that treats its customers as if they were unique."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2011 - Ongoing
Project summary: 

Unleashed Technologies developed an internal quotation system for a manufacturer. They also built a website, coordinated hosting, and handled offsite storage and backup.

The Reviewer
 
11-50 Employees
 
Washington, DC
Director of Sales, HVAC Industry Organization
 
Verified
The Review
Feedback summary: 

Both the website and the internal quotation platform fulfilled their original vision, providing a professional public image and useful features for customers. Unleashed Technologies' small size allowed them to treat each project with personalized attention and remain available if any issues arise.

BACKGROUND

Please describe your organization.

We are a manufacturers' representative organization within the commercial HVAC industry.

What is your position?

I am the vice president of sales.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Unleashed Technologies?

We needed development work for an internal quotation system.

SOLUTION

Please describe the scope of their involvement in greater detail.

Unleashed Technologies has developed our website and handles our web hosting, as well as all other offsite storage and backup for our company. In addition to this, they helped develop a web platform that generates quotations and serves as our daily project tracking system.

How did you come to work with Unleashed Technologies?

They were referenced to us. We interviewed three or four companies, out of which Unleashed Technologies seemed to be the best choice.

Could you provide a sense of the size of this initiative in financial terms?

Our annual budget for their services is between $10,000-50,000.

What is the status of this engagement?

Unleashed Technologies continues to develop some of the programs that we're working with and have been a good and responsive partner throughout the process. We've been working with them for around five years.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Unleashed Technologies was responsive in developing our website and quotation platform. They've continued to be readily available whenever we needed modifications to any of our websites.

Our website acts more like a billboard for our business, so we don't keep track of metrics for it.

What distinguishes Unleashed Technologies from other providers?

They're a medium-sized company that treats its customers as if they were unique and individually important.

Is there anything Unleashed Technologies could have improved or done differently?

No. We're overall very happy with them.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Support For Jewish Nonprofit Organization

"Unleashed's communication is good, and they're very efficient."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2015 - Ongoing
Project summary: 

Unleashed Technologies consolidated several websites onto a single server, streamlined their organization, and built a GitHub system to deliver crucial modifications quickly.

The Reviewer
 
51-200 Employees
 
New York City Metro Area
Leah Kopperman
Director of Analytics and Digital Engagement, The Jewish Education Project
 
Verified
The Review
Feedback summary: 

The new system makes the process of improving sites and updating features quicker, simpler, and more efficient. Unleashed Technologies excels at communicating about timelines, allocating resources intelligently, and accepting feedback. Their flexibility has made them a valuable long-term partner.

BACKGROUND

Please describe your organization.

We're a mid-sized non-profit organization based in New York City. Our goal is to expand the reach and increase the impact of Jewish education.

What is your position?

I am the Director of Analytics and Digital Engagement.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Unleashed Technologies?

As a non-profit organization, most of our resources go to the staff that works directly on mission-related programs. Infrastructure was not prioritized as highly. There had been neglect of a number of our websites. No one was responsible for security updates or server monitoring, and the sites were hosted in different locations, running on various platforms.

My job was related to digital strategy, which gave me insight into the fact that our basic infrastructure wasn't up to par, and would need to be improved before I could focus on my work.

SOLUTION

Please describe the scope of their involvement in greater detail.

Unleashed Technologies has worked for us in organizing, streamlining and rationalizing the way in which our websites are set up. Over the course of our work, we've moved all of our sites into one server, instead of having them in disparate locations. They made a GitHub setup in order to push modifications out quickly, instead of resorting to manual updating.

How did you come to work with Unleashed Technologies?

They were recommended by a colleague who also uses them. We also launched a request for proposal [RFP]. Unleashed Technologies' response to it, combined with the recommendation, lead us to hiring them.

Could you provide a sense of the size of this initiative in financial terms?

The numbers are confidential, but we pay an hourly rate.

What is the status of this engagement?

We started working together approximately nine months ago. The work is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The work Unleashed Technologies does for us is excellent. My only complaint is that the twenty hours per month we retain their services with isn’t enough. This is a limitation of our budget, though.

They've streamlined the management of updates. Something that would have taken me a few hours, now takes Unleashed Technologies ten minutes to do. This gives us the opportunity to use their hours for making small modifications on the functionality of a website, changing style sheets, fixing broken buttons, and so on.

How did Unleashed Technologies perform from a project management standpoint?

They're very good at tracking the allocated hours and keeping me informed on how many I've spent. We’re always up to twenty hours, as agreed, and they work on prioritizing which tasks are addressed within a given month. Unleashed's communication is good and they're very efficient.

What distinguishes Unleashed Technologies from other providers?

Their bid stood out in terms of structuring. The other companies seemed to solely want future development business from us. Unleashed Technologies was also interested in that, but seemed equally eager to have an ongoing support contract. I find their willingness to offer support and maintenance work for sites they didn't originally build to be a unique aspect of their company. We have actually been declined by vendors because of a reluctance to do this.

Is there anything Unleashed Technologies could have improved or done differently?

Another project that I'm currently embarking on is rebuilding our websites from the ground up in order to combine all of the content and functionality we have into one website. I sent out an RFP to Unleashed Technologies because of our past positive experience. They were finalists, but we ultimately decided to use a group which possessed stronger design abilities. Unleashed Technologies' design potential is not as creative, modern and clean as it could be. They're working on improving it, but the simple sites they gave us were not up to the standards that we were looking for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them.