Unleashed Technologies

What evidence can you share that demonstrates the impact of the engagement?

Unleashed Technologies implemented a simple solution that enabled us to replicate the process going forward as we transition from Drupal to WordPress. Without their help, I would’ve had to schedule posting and arrange artwork for 87 ad units manually. We could not have kept that pace and provide click-through reports to clients without Unleashed Technologies’ help. We would have lost income and team efficiency. I’m now well on my way to being up to speed again with automatic deliveries.

How did Unleashed Technologies perform from a project management standpoint?

We had one meeting and several email exchanges. They were amenable and answered every question I asked. I’m sure the team would have been as responsive if the project had been longer.

What did you find most impressive about them?

They moved quickly and provided immediate responses. The team documented the process and instructions using clear and easy-to-follow language. I could understand the workflow and move forward after the engagement ended.

Are there any areas they could improve?

I couldn’t find any fault with them. The engagement was short and cost-effective. The pricing was reasonable and comparable with other organizations that do similar technical work.

What evidence can you share that demonstrates the impact of the engagement?

The site has experienced great traffic. Our users have given us positive feedback on the usability of the platform. Because of our HubSpot integration, we’re able to measure what our customers are looking at and what their needs are, which tremendously helps our sale staff.

How did Unleashed Technologies perform from a project management standpoint?

Unleashed Technologies' project management skills are one of the best aspects of the collaboration; they're a vast improvement from the previous team I worked with. They give us constant feedback and we always know where the project stands. We have weekly calls and I frequently meet with them in person. They use Jira, which we find extremely useful and it keeps us consistently informed on their progress.

What did you find most impressive about them?

They’re a team of problem-solvers that strive to find the perfect solution. If I give them an idea, they'll challenge me to improve it and discover the best possible direction. I appreciate their keen understanding of our needs and their approach to achieving success.

Are there any areas they could improve?

At this point, there’s nothing they could be doing better. The whole project has been very smooth, and I hope it remains that way.

Do you have any advice for potential customers?

If you’re struggling to replace your current developer, reading reviews and calling references will help assure you that Unleashed Technologies is the right team to work with.

What evidence can you share that demonstrates the impact of the engagement?

We asked attendees of our conference to look over our site and take a survey. Since these users were navigating to our platform from their mobile devices, this was an essential form of assessment. Everyone was really pleased with the new site’s clean and streamlined organization. It clearly highlights what our users are looking for and has a better UX overall. All the information flows much more smoothly now. 

We used to have a lot of really long text on our website. Unleashed Technologies helped us transition most of our content into a concise format. They added appealing imaging to support some of our lengthier news articles and categorized them intuitively.

How did Unleashed Technologies perform from a project management standpoint?

Unleashed Technologies was extremely responsive. Anytime our schedules conflicted, they accommodated our timelines. By including 2-3 people on our phone calls, they made we had a backup to contact anytime an issue arose. We could always confirm the right work was in progress and that we were staying within our timeframe. 

Right after Unleashed Technologies came to see the demo, my colleague and I visited their offices to talk through pros and cons. They addressed all of our concerns. Since then, we communicated over the phone, e-mail, and the Teamwork platform. Even their CEO checked in with us on a regular basis.

What did you find most impressive about them?

Unleashed Technologies provides excellent customer service. Their employees are extremely friendly. I don't have a technical background, but they helped me understand all the processes the project involved. I appreciated their attention to detail. They recorded all of our phone calls and meetings and sent incredible follow up. 

We always knew what was happening and what we could expect. I never felt blindsided financially or with the timeline. They offered consistent transparency, which was important to me. 

Are there any areas they could improve?

I don't have anything negative to say about them. Initially, we were slightly concerned about the team's design capabilities. One of their references had only used Unleashed Technologies as a Drupal developer and hired a different company for the design. Fortunately, we had a great experience. Their lead designer was fantastic and clearly spelled out best practice. He gave us several resources to show what comparable websites were doing and why. The team understood how much the design could influence the UX. We had a great overall experience.

Do you have any advice for potential customers?

As with any project, it’s critical to start off with clear expectations about what you want, your timeline, and how much money you're willing to spend. We had a stringent deadline to launch the new website during our conference. Providing transparency around that goal helped shape our project and ensure our teams were on the same page the whole time.