Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We’ve been quite happy with Unleashed. We’ve dealt with a number of companies for web and application development, and Unleashed is at the top of the heap. They have proven themselves.
Unleashed’s work on the “find a rep” feature helped us identify some issues in our contracts. Sales representatives are paid a commission for sales in their territory, so it’s important that their contracts specify that. Obviously, they don’t want somebody else selling out of their territory and getting the credit. Now, we could clean up the territories because you could see everything plain as day on the polygon mechanism. We were able to treat special cases, like Baltimore City, and edit our contracts to make that right.
Our sites now have a consistent branding and messaging. Unleashed came up with a much more efficient system, which we’re using now. For example, our European company has a tradeshow. If they want to do their own thing and publish that event on their site, they can do that. Then, they can send it to us, and we would consider posting it on our main corporate EVAPCO.com site.
Unleashed’s attitude is, “If we did the work for you, then you own it; use it how you’d like.” For example, we have a lot of overlap between our website and some of the applications that we’re developing internally. When I had scenarios like that in the past, the developer would say, “We developed that digital aspect for the website. That’s where it belongs.” However, Unleashed provided us with an element sheet for the website. They were very open to sharing their resources and allowing us to use that for internal applications. This has helped us with branding and consistency.
We had a couple of issues with the host provider we were using before Unleashed. Unfortunately, whenever you have a situation like that, there’s a lot of finger-pointing. That’s when I’d phone Michael [CEO, Unleashed Technologies] or Ryan [Project Manager, Unleashed Technologies] and say, “I’m looking for some creative thinking on how to fix it, even if the solution might not be in the scope of your responsibility.” Unleashed stepped up to those challenges.
For example, we had an email problem. We were getting pushback from our host company that it was because of the way the site was developed. We had some technical issues updating that site because it was in maintenance mode, and we were about to come out with a new site to replace it. We didn’t want to do a whole lot of work to bring it up to speed, knowing that it was going to go away. Unleashed had very good suggestions and helped implement the solution.
How did Unleashed Technologies perform from a project management standpoint?
Our communication is solid, and we have had no issues with Unleashed. We deal with a project manager as well as a couple of lead developers. After that point, I’m not sure if they’re spreading the work out to a team internally.
When we first started, there was another project manager on the job. I’m not sure what happened to her, but Ryan McGrath is now our project manager. We’re extremely happy with him. He is on top of everything and makes great suggestions. He is knowledgeable about search engine optimization, tracking, and analytics. He will oftentimes interject and say, “I know that’s what you guys think what you want, but you need to take this into consideration.” That has helped us quite a bit.
They use Zendesk for bug tracking and Teamwork for project and task management. That’s been quite effective. We’re really happy with the project management. The times when it warrants a phone call are few and far between.
What did you find most impressive about Unleashed Technologies?
One of the things I like about Unleashed is they’re not so big that you feel like you’re just another ticket in their system. At the same time, they’re not so small that you feel like you’re reaching out to this one guy who’s overwhelmed with everything else. Unleashed is just a great fit for us.
In the few cases where we have had issues, it takes 1 phone call to fix things. Their president, Michael Spinosa, and project manager, Ryan, have been great about that. We could just reach out to one of those 2 guys. They’ll own the issue, take care of the problem, and get things back on track.
Are there any areas Unleashed Technologies could improve?
No, I don’t think so. We’ve been very happy.