Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
In terms of qualitative feedback, we’ve gotten some good-quality developers from UNL Solutions. Communication-wise, they have improved during the project. This is often a worry when going offshore, but UNL Solutions fit well within our teams. Three of the resources were full-time, only working on our projects for an 18-month period. The tester is still onboard and has been working with us for about the same time.
How did UNL Solutions perform from a project management standpoint?
All of our development is managed from our end, who works directly with the resources in Belarus. We use the Atlassian suite, including JIRA and Confluence for project tracking. We allocate tickets to the developers and testers, and time is tracked. This system has worked well for us.
What did you find most impressive about UNL Solutions?
In terms of management, we had weekly and biweekly calls with UNL Solutions to check on progress, ask about any issues, and make sure that we were happy with the work. The process was straightforward, and we were given access to resources for a 1-week evaluation period before getting into any charged work. If there was a suggestion of needing to change resources, UNL Solutions provided a period of handover where we got 2 resources for the price of 1, essentially. In terms of management, they’ve been great.
Are there any areas UNL Solutions could improve?
When we started, we had some communication issues in terms of IT infrastructure. We were using Skype, and the audio was simply too noisy. As soon as I mentioned this, UNL Solutions bought its team headsets, and everything was resolved. Apart from this, everything has been seamless.