We accelerate businesses

United Virtualities Corp (UV) is a boutique tech consultancy with commerce, digital, and data practices with particular strengths in Salesforce Commerce Cloud and Adobe Experience Manager. Founded in 2009 and headquartered in Manhattan, United Virtualities works deeply with mid-to-large global companies and brands, including HP, J.Crew, Godiva and Scholastic.

 

UV accelerates businesses, developing technology and providing consultancy services around it, helping their clients plan, develop, implement and manage their technology strategy. “We’re up late at night worrying about your tech challenges so you don’t need to be” is the unofficial company motto. United Virtualities has over 100 employees and offices in Manhattan, Buenos Aires, Barcelona, and Guadalajara. You can learn more about UV at weareuv.com.

 
$50,000+
 
Undisclosed
 
50 - 249
 Founded
2009
Show all +
New York, NY
headquarters
  • 34 East 67th Street
    New York, NY 10004
    United States
other locations
  • Darwin 1154
    Buenos Aires, C C1414CUX
    Argentina
  • Av. de los Arcos 687
    Guadalajara, JAL 44130
    Mexico
  • Avinguda Diagonal 399
    Barcelona, BA 08006
    Spain

Portfolio

Key clients: 

Godiva, National Geographic, Samsung, Fender, Converse, Go Pro, Hewlett Packard, and many more.

Henri Bendel Image

Henri Bendel

Henri Bendel was a women's accessories store with its flagship in the heart of New York. Founded in 1895, it sold its own brand of handbags, fashion accessories, jewlery and gifts.

The challenge

Their integrator was not providing a good supply of support which meant that their website wasn't performing to a high level.

The results

  • Enabled them
to branch out into multiple countries.
  • Solved issues around accepting different currencies.
  • Launched a customization tool for their website.
  •  

    Hewlett Packard Enterprise Image

    Hewlett Packard Enterprise

    HPE offers worldwide IT, technology & enterprise products, solutions and services. Their Cloud28+ division is the world’s largest independent community, promoting cloud services and knowledge sharing.

    The Cloud28+ community and digital business platform foster collaboration to increase knowledge sharing, create new business alliances, and accelerate business outcomes.

    The

    challenge

    To create a platform servicing HPE partners and customers to have a single place to find the right solutions, partnership and knowledge share.

    The results

    • Global platform allowing customers to find the right cloud services and providers.
    • For partners to grow their visibility and business while lowering content and marketing costs. 
    • Additionally, the platform is a source of revenue for HPE through partnership subscriptions and support.
    J.Crew Image

    J.Crew

    J.Crew is a multi-brand fashion retailer. As a company they offer women's, men's and children's apparel and accessories, including swimwear, outerwear, loungewear, bags, sweaters, denim, dresses, suiting, jewelry, and shoes.

    The challenge
    A brand is only as good as their ability to put their products in front of their customers in an appealing way and J.Crew was having problems

    delivering their code to production. Long night deployments were taking a toll on the staff and they didn’t always come out  correctly, exposing errors to users.

    The results

    • We revamped the code build along with the process of the entire team, as well as implemented a continuous delivery pipeline that effectively took the release of new features from hours to 3 minutes.
    • We automated the test suite for the site, which used to take hours to test it and now takes minutes, highlighting any errors immediately.
    • We modified all the local scripts for the development team, who can now work efficiently with a production-like environment, minimizing errors and the effort to find them.
    Go Pro Image

    Go Pro

    From action cameras, drones and apps to accessories and video-editing software, GoPro focuses on the connected sports genre, developing its line of action cameras and, in addition, video editing software.

    The challenge
    How do you make your users buy easily from your site but at the same time provide an extraordinary brand experience? For a long time brands were looking for a

    reliable world class CMS + ecommerce integration, but that proved to be a big challenge for most brands.

    The results

    • The integration of AEM and SFCC to create a great brand experience that is supported by a best-in-class commerce platform.
    • Synchronized content between CMS and the Storefront creating a great unified experience.
    • Lots of design and template options for the brand to choose from and implement in minutes without the need for software development.
    National Geographic Image

    National Geographic

    The channel airs non-fiction television programs that are produced by National Geographic and other production companies. It has a focus on documentaries regarding nature, science, culture, and history, plus some pseude-scientific entertainment programming.

    Samsung Image

    Samsung

    Over the next three decades, the Samsung group will have diversified into areas including food processing, textiles, insurance, securities, and retail. 

    Fender Image

    Fender

    Fender instruments, amps and gears have established a worldwide influence, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage, and on every stage.

    The challenge

    To create a full global tag manager integration, including data layers and adding the ecommerce, like Google Tag Manager (GTM).

    The results

    • Implemented a full global tag manager in which they can now extract and analyze user behavior.
    • The ability to boost revenue based on greater productivity.
    • Complete ecommerce data integration.
    MKDA Image

    MKDA

    MKDA is one of America's most enduring family-owned interior space planning, design and branding firms, established in 1959.

    The challenge

    To create a website that covers multiple locations with different content for legal reasons; that is easy to use and flexible enough to present a modern design that highlights their work in architecture design; and has a single CMS to manage

    all locations and reuse content and resources from all locations without having to manually input content multiple times.

    The results

    • Easy to use, open source platform so that anyone from MKDA can manage its content from its different locations.

    • Shared CMS with a librry of assets that all locations can use.

    • Ability to create and edit content and broadcaast to multiple locations at the same time.

    • Scalability, to ensure that if more locations need to be added then the website is prepared.

    AAR Image

    AAR

    AAR is an independent provider of aviation and expeditionary services to the global commercial, government, and defense aviation industries in more than 100 countries.

    The challenge
    To create a modern ecommerce experience for selling new and used airline parts; and integrate it into a complicated, regulated industry using legacy infrastructure.

    The

    results
    • Launched a full, first of its kind solution, offering more than 1 million new and used parts.
    • This solution has real-time access for almost every commercial aircraft platform.
    • We made the purchase path faster and easier.
    The Executive Centre Image

    The Executive Centre

    With over 125 centers in 13 countries, TEC is one of the largest serviced offices provider in the world, offering multinational corporations, small and medium enterprises, and start-ups turnkey solutions for offices, facilities and concierge services.

    The challenge

    TEC needed to re-establish themselves as a technology focussed organization to stay competitive.

    The

    results
    • We built a reservation app which not only increased room utilization rates, but firmly rooted TEC as a tech organization.
    • We followed other initiatives that further pushed TEC’s process “online” through increased app functions, redesigned global website and creation of the TEC community platform, powering dozens of monthly events.

     

    Scholastic Image

    Scholastic

    Scholastic is a multinational publishing, education and media company known for publishing, selling, and distributing books and educational materials for schools, teachers, parents, and children.

    The challenge
    How to coordinate the work of several development teams to create a unified and yet extraordinary user experience? What can be done so the quality remains the same across

    different geographies in a distributed manner, and continue to serve customers like before?

    The results

    • We coached a dozen teams and trained them intensively on software development practices, making them 40% more effective.
    • The improved efficiency of the team proved to be a determining factor on the savings of the ecommerce department both in terms of time and money.
    • A cohesive set of practices allowed Scholastic to on-board more team members quickly and deliver results even faster.
    Viacom Image

    Viacom

    Viacom was an American multinational mass media corporation with a primary focus on film and television. As of 2019, the company is known as ViacomCBS.

    Nautica Image

    Nautica

    Nautica is a leading global lifestyle brand for men, women, and children, which includes home bedding collections in over 35 categories available in more than 65 countries. Nautica has 74 stores in the US, as well as 291 international stores, and over 1,400 Nautica branded shop-in-shops worldwide.

    The challenge

    To revamp the analytics suite as well as to integrate GTM into

    SFCC.

    The results

    • Enabled them to add analytics tags and measure the success of their campaigns from GTM.
    • They were able to calculate the average order value and optimize cart abandonment rates.
    Kipling Image

    Kipling

    Kipling is a Belgian fashion brand founded in 1987. Their most famous collection is recognizable from its crinkle nylon fabric and monkey keychain. Kipling sells handbags, backpacks, totes, luggage and accessories.

    The challenge

    To integrate GTM into Salesforce Commerce Cloud, as well as revamp the analytics suite.

    The results

    • Enabled Kipling to
    add analytics tags as well as measure the success of their campaigns from GTM.
  • Kipling were able to calculate the average order value.
  • Optimized the rates of cart abandonment.
  • Serena & Lily Image

    Serena & Lily

    Serena & Lily is a home goods company that offers colors, patterns, textiles, and design details, all with the professional woman on-the-go in mind, as well as home decor such as bedding, bath, bedroom, living, dining, outdoor, rugs, pillows and lighting & decor.

    The challenge

    To resolve problems with their ecommerce system that was not feeding vital information such as

    inventory and prices.

    The results

    • Successfully installed Mulesoft, a lightweight ESB.
    • Able to efficiently load key information, such as inventory, prices, and promotions.
    • The ability for them to send orders to their ERP.
    Havaianas Image

    Havaianas

    Havaianas is a Brazilian brand of flip-flop sandals created and patented in 1962. Havaianas flip-flops are the most popular in the world, with 200 million pairs being sold every year.

    The challenge

    To carry out a discovery for a CC implementation.

    The results

    • They were able to properly estimate and envision the project plan.
    • And also
    were able to budget with higher accuracy.

     

    Converse Image

    Converse

    Converse is an American shoe company that primarily produces skating shoes and lifestyle brand footwear. These sneakers are distinguished by the company's star insignia, smooth rounded toe, and wrap-around strip.

    The challenge
    Converse had a custom commerce solution that lacked a lot of features and often broke. That’s why they needed a robust commerce platform as a way to

    incorporate new features and catch up with competitors.

    The results

    • A better user experience and the ability to sell more with promotions and discounts thanks to the implementation of an ecommerce engine.
    • A good balance between cost and effectiveness. Also, being Boston based, Salesforce provided local support.
    • Our team size allowed us to move quicker and provide better options.
    • The possibility of integrating with many others platforms since the solution was no longer in .NET.
    Charlotte Russe Image

    Charlotte Russe

    Charlotte Russe was a clothing retail chain store that operated in the United States, in San Francisco, California. Its clothing targeted teenage girls and women in their twenties. The company owned and operated stores in 45 states before it was sold YM Inc.

    The challenge

    To integrate agile tools across their different teams, such as Jira and Confluence.

    The

    results
    • Complete integration of agile tools.
    • Improved workflow across all systems.
    • Enhanced efficiency of the dev team.

     

     

    Godiva Image

    Godiva

    Godiva is a Belgian manufacturer of chocolates and related products. The company operates in more than 600 shops in the United States, Canada, Europe, and Asia and is available via over 10,000 speciality retailers.

    The challenge
    To replatform Godiva from Sitegenesis to SFRA while adapting to meet the request to shorten the project timeline by 30%. And to clean up technical

    debt from previous agency and migrate all integrations. 

    In addition, to design and implement a functional calendar at checkout for scheduling future deliveries. And improve the site performance and ADA compliance.

    The result

    • Launched Godiva.com on time and on budget in four months.
    • Implemented AI recommendations and search that increased order conversion.
    Harman Image

    Harman

    Harman International is a global leader in connected car technology, lifestyle audio innovations, design and analytics, cloud services and IoT solutions.

    The challenge

    To resolve a complex issue within the payment integrator that resulted in a substantial loss of revenue.

    The results

    • Resolved the
    problem of different systems reporting different order statuses.
  • Hugely reduced loses across all financial systems.
  •  

    Kendra Scott Image

    Kendra Scott

    Kendra Scott is a designer with a love of natural stones. Since 2002 the brand offers jewelry, home decor, gifts and beauty products. From decorative trays to nail polish, earrings, necklaces, bracelets and more.

    The challenge

    To design the ecommerce and ERP integration due to the underoptimization of its shipping process.

    The results

    • Integrated
    the ecommerce platform and order magagement system, which enables a communicative channel to its warhouses.
  • Optimized the payment process for clients with up-to-date shipping statuses.
  • Reviews

    Sort by

    Tech Solution with API Integration for IT Company

    "Despite encountering a few bumps within the process, they managed to steer the project quickly back on track."

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    May 2019 - Feb. 2020
    Project summary: 

    United Virtualities produced a tech solution that can scale the company's operations. They developed it by integrating API within the client's system.

    The Reviewer
     
    51-200 Employees
     
    San Francisco, California
    Julian Bender
    CRO, IT Company
     
    Verified
    The Review
    Feedback summary: 

    United Virtualities' client engagement is unparalleled. They were perceptive of the company's needs and expectations. With their output, system usage productivity climbed. It also became polished and much more extensive than before. As the client mentioned, they are a team of amazing people.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m the co-founder and CRO of an IT company. We develop technology that simplifies communication between businesses and customers.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire United Virtualities, and what were your goals?

    We were aiming to create a tech solution to scale our operations with the aid of API integrations within our system.

    SOLUTION

    How did you select this vendor and what were the deciding factors?

    We requested quotes from 2 providers. As I received excellent opinions about UV, I hired them. Also, their quote was within our budget.

    Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

    United Virtualities integrated our core system with a whole host of APIs which has helped us to move faster and better with improved workflows.

    How many people from the vendor's team worked with you, and what were their positions?

    From day one we really hit it off with the team and in particular the PD, Dan, who was the best. His client engagement is second to none.

    RESULTS & FEEDBACK

    Can you share any measurable outcomes of the project or general feedback about the deliverables?

    With the help of United Virtualities, who provided a highly attentive team, who also went above and beyond my expectations, we have seen considerable improvements in productivity from a system that is both smoother and more comprehensive.

    Describe their project management style, including communication tools and timeliness.

    They have great project management skills. They use email and Slack.

    What did you find most impressive or unique about this company?

    They are amazing.

    Are there any areas for improvement or something they could have done differently?

    Despite encountering a few bumps within the process, they managed to steer the project quickly back on track.

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Sales Enablement Platform Dev for Tech Company

    “They’ve helped us achieve more than we could have expected.”

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Feb. 2018 - Ongoing
    Project summary: 

    United Virtualities handles custom software development services for a tech company. They built and now maintain ongoing new features and functionalities for a platform that allows users to publish offerings.

    The Reviewer
     
    10,000 + Employees
     
    London, United Kingdom
    Darryl Klein
    WW Program Manager & Biz Dev, Hewlett Packard Enterprise
     
    Verified
    The Review
    Feedback summary: 

    The platform has had a huge impact on the client's partner acceleration and drives internal revenue. United Virtualities delivered a solution that creates stability and awareness as well as generates leads. They've excelled in delivering during trying circumstances and tight deadlines.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the worldwide program manager and business development for Hewlett Packard Enterprise.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with United Virtualities?

    We run a specific platform that allows our partner community to publish their offerings; it operates somewhat like a marketplace but with no money involved. The platform also publishes content such as articles and blogs we promote to create visibility for our partners' ecosystems. It works as a networking tool between partners and customers as well and is a platform we internally use as a sales enablement tool.

    SOLUTION

    What was the scope of their involvement?

    It’s been a strange journey. We were previously working with another development agency and United Virtualities was subcontracted to do bits of work on the platform. That agency pulled out of the project and United Virtualities took over. There were many problems with the way the platform was built and it wasn’t good overall.

    Their team helped us deliver the platform while working through ta web of complications. They made a big effort to understand what we were trying to achieve through the details and gaps.

    Since then, we’ve continued to work with them because the platform is continuously evolving as we add new features and functionalities. In fact, we’re in the process of developing a new version of the platform right now.

    United Virtualities built a unique IP specifically for this platform. We connect with Kerberos for special integrations, but the core platform was purpose-built by them from the ground up. It’s a unique software they created. We also work with them on private instances meaning we’ve taken the core code of the platform and now sell it to end customers.

    What is the team composition?

    We’ve worked with 8–15 people; but on a regular basis, it’s more like 8–10.

    How did you come to work with United Virtualities?

    They were subcontracted by our previous development agency, but we had limited exposure to them in those early stages. During our search, we did our due diligence and spoke to other agencies. Based on our evaluations and conversations, we felt confident with United Virtualities and ultimately chose them to move the work forward.

    How much have you invested with them?

    We’ve invested between $700,000–$1 million.

    What is the status of this engagement?

    Our ongoing engagement started in February 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The platform as a partner acceleration tool has almost 1,250 HP partners on it. We’ve also developed a number of different initiatives and campaigns around the platform. This has helped us deliver revenue internally and for our partners.

    Leveraging the platform as a private instance has also had a positive impact. We’re in the process of going to production with the French government on an implementation of it. That’s a big win. There’s also the impact of possible wins we’ll have in the future. Our team has seen great results from the platform in creating stability and awareness for our partners as well as generating leads and new business opportunities.

    How did United Virtualities perform from a project management standpoint?

    They’ve performed very well with project management. We have normal calls twice a week and ad hoc calls on an as-needed basis. On the private instance front, we work with someone on a daily basis in one facet or another. They’re clear in defining the process of how to move forward while keeping aligned on requirements and vision. We have a clear set of tools that manage the development process.

    What did you find most impressive about them?

    I'm most impressed with their excellent ability to go above and beyond to deliver under very trying circumstances and tight deadlines. We’ve seen this time and time again, and they’ve helped us achieve more than we could have expected. Their team has gone out of their way to deliver key things that impact partners, customers, and our internal company.

    Are there any areas they could improve?

    There’s only area with an issue and it’s nothing major because it’s a traditional and normal development hiccup. Sometimes, there’s difficulty in making sure we’re clearly aligned on objectives and timelines. From a management perspective, that means we need to clearly define what needs to be delivered and when. At times, we’ve come up against some issues when that hasn’t been 100% aligned. Ultimately, they’ve managed to turn things around whenever we’ve had any issues.

    Do you have any advice for potential customers?

    It’s about ensuring you’re very clear on your vision, not just from a development perspective but with expectations as well. They’re not integrated into your business process so make sure to integrate them. Make sure they’re fully aware and understand who your customers are and what you’re trying to accomplish. Explain your goals and outcomes, and that’ll allow them to visualize, understand, and develop the software in a way that’ll help you achieve what you need.

    5.0
    Overall Score They’ve done a lot to help us achieve our vision.
    • 4.5 Scheduling
      ON TIME / DEADLINES
      They meet critical deadlines, the only gap is delays with smaller updates and bug fixes.
    • 5.0 Cost
      Value / within estimates
      From a cost perspective, they’ve delivered more than I’ve expected for what we’ve invested.
    • 4.5 Quality
      Service & deliverables
      They’ve achieved and delivered our objectives.
    • 5.0 NPS
      Willing to refer
      I’ve had a great experience with them.

    Web Development for Online Pharmacy Platform

    "We were overall very happy with the work produced by UV."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2013 - Ongoing
    Project summary: 

    United Virtualities helped develop an online pharmacy platform that’s customizable for a range of clients. They helped with conceptualization, wireframes, and graphic design.

    The Reviewer
     
    11-50 Employees
     
    New York, New York
    Simon Hunter
    CIO, CO OP
     
    Verified
    The Review
    Feedback summary: 

    Feedback on the platform that United Virtualities developed has been widely positive. They’re flexible and work as an extension of their client’s in-house team. Even after so many years, they continue to provide stellar work. This review was originally 5 stars overall. It was updated by the client on August 20, 2020.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CIO of CO OP. We’re a branding company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with United Virtualities?

    We were looking to create a technological solution for a highly regulated industry, namely online pharmacies. We wanted to break through some of the barriers to consumer engagement.

    SOLUTION

    What was the scope of their involvement?

    They created a new online pharmacy platform, customizable for a range of clients. The platform brings e-commerce thinking to the highly regulated environment of the prescription of drugs. There are regulatory compliances built into it. 

    We collaborated to create wireframes and develop a workflow, as well as on graphic design and concept creation.

    What is the team composition?

    We work with a project lead, as well as 2-3 technical leads, depending on the component of the project being worked on.

    How did you come to work with United Virtualities?

    We have worked together for a long time, on several projects. They’re very flexible, making them a great partner for us.

    How much have you invested with them?

    We’ve spent about $1,000,000.

    What is the status of this engagement?

    We started working together in 2013, and our relationship is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    Our metrics are confidential. However, the client was very happy with the product, and it continues to evolve and grow into something more sophisticated.

    How did United Virtualities perform from a project management standpoint?

    They do very well. They prioritize workload and client engagement well, handling each individual task. We mainly collaborate in person.

    What did you find most impressive about them?

    They’re an extension of our team and are very flexible. They’re incredibly good at integrating into a team –– bringing the right personalities, expertise, and experience to round out the existing team of their client.

    Are there any areas they could improve?

    They could improve on the balance of volume and pace of work, as well as managing time and budgets.

    Do you have any advice for potential customers?

    Let them in to understand the business priorities behind the scope of the project. Don’t treat them like a vendor –– they’re a partner.

    Updated Review

    This review was updated by Jim Moran (Founding Partner & CEO, CO OP) on August 20, 2020. The original star ratings were: Overall - 5, Quality - 4.5, Schedule - 4, Cost - 4.5, NPS - 5. New content is below:

    BACKGROUND

    Please describe your company and your position there.

    CO OP is a national, full-service branding agency. We move brands from their origins to new destinations. We are based in NY and LA. I am the founder and CEO.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire United Virtualities, and what were your goals?

    We have partnered with UV for the last 4 years on multiple project types and sizes of custom technology and web development solutions. Our clients have ranged from real estate and hospitality to corporate and pharma. We partnered with UV as we wanted an outstanding technology partner that we knew would deliver.

    SOLUTION

    How did you select United Virtualities and what were the deciding factors?

    We needed an outstanding technology team that could solve complex digital problems. They needed to be smart, current, reliable and solution oriented. Erik Laurenceu and his team provided those needs and more.

    Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

    The scope of work on the various projects included:

    • Digital discovery
    • Navigation / Information Architecture
    • Usability Assessment
    • Infrastructure / Platform / Technical
    • UX, Development
    • UAT
    • Launch the various sites.

    How many people from the vendor's team worked with you, and what were their positions?

    There was a team of UV people working on our accounts but we dealt mostly with a 2-3 person team who then managed the larger UV teams.

    RESULTS & FEEDBACK

    Can you share any measurable outcomes of the project or general feedback about the deliverables?

    While we are not at liberty to divulge the results per our client, we were overall very happy with the work produced by UV.

    Describe their project management style, including communication tools and timelines.

    Inclusive, quick, comprehensive

    What did you find most impressive or unique about this company?

    Erik L. is a rockstar. While the UV team is strong, Erik drives the ship and delivers.

    Are there any areas for improvement or something they could have done differently?

    Nothing at the moment

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Development for Virtual Education Website

    "They have been a pleasure to work with every step of the way."

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Sept. 2019 - Ongoing
    Project summary: 

    United Virtualities is creating a virtual education platform. It delivers live webcasts and archive previously aired webcasts for on-demand viewing, and interactivity between presenters and students. 

    The Reviewer
     
    1-10 Employees
     
    Souderton, Pennsylvania
    Alan Levy
    President & Owner, Epee Education
     
    Verified
    The Review
    Feedback summary: 

    United Virtualities' efforts have been met with positive acclaim. The team is efficient, cost-effective, and on top of their responsibilities. Customers can expect strong problem-solvers with an impressive work ethic. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Epee Education is a virtual education platform specifically built around the need to bridge the gap between what engineers are taught in college and what most of us do every day. I am the Founder and President of Epee.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire United Virtualities?

    I knew developing a virtual education platform capable of reaching every engineering student in (at least) the US with live webcasts in addition to a library of recorded content and virtual offices hours would be a challenge, so I bid out the project to qualified and recommended companies.

    What were your goals for this project?

    1. Develop a professional website that would appeal to students and young professionals. 2. Deliver live webcasts and archive previously aired webcasts for on-demand viewing 3. Provide interactivity between students and presenters. 4. Must be complete in time to start live classes in January 2020 to align with university schedules.

    SOLUTION

    How did you select this vendor?

    Though the bidding process, United Virtualities (UV) provided the best cost and the most thoughtful and informative proposal for their solution.

    Describe the project and the services they provided in detail.

    UV worked with me every step of the way. We started with designing a website that could function per my vision (described above), and worked toward making it aesthetically attractive to students and young professionals. We then worked through integration of Zoom, Stripe, AWS, Vimeo, and other software required to make it function without breaking my budget before I was in a position to start making money. They then built, managed, and tested everything, and I could not be happier with the results.

    What was the team composition?

    UV provided a project executive that was with me throughout the project. She has been amazing. There were also Project Managers serving as the interface between me and the project teams doing the design and implementation work. Then of course the project teams, which are comprised of specialists in web design (both technical and aesthetic), website integration, and QA/QC.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    My business literally would not exist without the work that UV did for me. It is not running and I am getting ready to start my 3rd webcast for students and young professionals around my goal of closing the gap between academics and industry for engineers.

    How was project management arranged and how effective was it?

    With the whole team in Argentina so everything was handled virtually. Because of this, project management could easily have been a sticking point, but it was not. The Project Manager and Executive have been there when I need them, and I do my best to reciprocate and be there when they've needed me for quick decisions. They have been a pleasure to work with every step of the way. Even on the occasions when I was getting stressed about deadlines.

    What did you find most impressive about this company?

    Without a doubt, value for money. They were the lowest bidder partially because they wanted to be part of what I intended to build and they knew I only had so much start-up funding available. Even with this, the expertise they provided to build a very technically challenging website was remarkable, and I know most web developers could not have accomplished what they did.

    Are there any areas for improvement?

    There was an internal staffing change at UV that led to a minor delay in the start of the build. What happened was not important, but it caused some stress both with me and the team to get everything finished for the mandatory January launch. Even with that, they stepped up and made it happen, even when that meant working through the holidays to ensure it was ready for public launch. It was unfortunate that it became necessary, but it proved that the work ethic of their team is second to none.

    5.0
    Overall Score Less a little schedule stress, I could not be more pleased with my decision to pick United Virtualities to build the website for my new business.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      Late start on the build caused a delay and some additional challenges, but everything did end up getting done on time.
    • 5.0 Cost
      Value / within estimates
      Lowest bid and highest value. Could not be better.
    • 5.0 Quality
      Service & deliverables
      Look at the site, it's beautiful!!
    • 5.0 NPS
      Willing to refer
      I already have!