Custom Software Development
$10,000 to $49,999
Jan. 2017 - July 2018

1.0

Quality: 2.0

Schedule: 2.0

Cost: 1.0

Willing to Refer: 0.5

"They weren't transparent about the issues they encountered and failed to follow through on promises."

Mar 10, 2020

President, Online Training Platform

Anonymous

Education
Chicago, Illinois
1-10 Employees
Phone Interview
Verified

Unimity Solutions Private Limited was tasked with developing a custom software solution integrating three applications. The development primarily took place in Drupal 8 and Moodle.

The team at Unimity Solutions failed to complete the project on time. After multiple delays and low-quality deliverables, the client chose to terminate the project. The team lacked experience and did not follow the proper protocol.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an online training platform development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unimity Solutions Private Limited?

We wanted to find a vendor specializing in custom software development to assist with developing a new training platform.

SOLUTION

What was the scope of their involvement?

The goal was to work with our internal team as the sole developers of a product with a mixture of three applications. We wanted to combine these apps to create a seamless user experience. This included both front- and backend development, as well as custom API. The project was to take place in Drupal and Moodle.

We were guiding the design process based on our goals and objectives. They provided wireframes based on the information we gave them after interfacing with our clients.

What is the team dynamic?

Our main point of contact was the CEO. The team also included two developers, a graphic designer, a project manager, and a business analyst.

How did you come to work with Unimity Solutions Private Limited?

I tried to do my due diligence in researching potential vendors. At the time, what I saw from their portfolio seemed good.

How much have you invested with them?

We invested about $40,000.

What is the status of this engagement?

We began working together in January 2017, and I terminated the project in July 2018.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

The code for Drupal 8 was of low quality. The team had developers that were not experienced and didn’t understand the protocol. I’ve since hired a new developer who has worked to recover the project and agreed that the code from Unimity’s team was poorly developed. Four additional independent developers concurred that the code was low quality.

How did Unimity Solutions Private Limited address the challenges that arose?

They were not transparent about the issues they encountered and failed to follow through on their promises.

Describe the impact this engagement has had on your business.

It had a measurable impact on our business due to the cost and time invested, without getting a workable solution. We are still working to fix the errors in their code and improve the system. We’ve had to invest even more with a new vendor.

How was project management handled?

Their team was not well-versed in Github, Jira, and other basic project tools. They also failed to meet deadlines and were unorganized. We tried to give them ample time and opportunity to complete the project, but they were unable to make sufficient progress.

Is there anything that the vendor did well or that you would consider a strength?

The graphic designer that we worked with did a good job.

In what specific areas can they improve?

They need to understand the projects before they begin and give more accurate estimates of cost and time. They could improve their business practices by being more honest with the client, especially when there are setbacks or mistakes. They tried to hide their shortcomings, but that tactic is never sustainable.

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1.0

Unimity Solutions Private Limited

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