What evidence can you share that demonstrates the impact of the engagement?
Their quality has been good so far. There have been some occasions where they might have misunderstood our requirements, but you have to take into account everything that went into that product not quite being what we wanted. But that’s bound to happen sometimes in any project.
How did Unified Infotech perform from a project management standpoint?
We have an almost twice a week call with Unified about project requirements, progress, and feedback updates. We’ve worked together smoothly since their team hasn’t changed at all. We’ve used the same resources the entire project, so we haven’t had to waste time repeating the same thing over and over and over again. Yes, these things are documented, but it’s always better to have the same people committed to the project throughout its life.
Looking down on a project, there’s two key areas: communication and deliverables. In terms of communication, they’ve been very good. We use email as well as an issue tracking system. They’re really proactive in updating us if something isn’t going to be delivered on time, no matter the reason. We’ve fallen down there a couple times but it’s very had to point fingers, whether it’s a mistake on our part or on theirs. Regarding deliverables, they’ll deliver it on whatever timeline they promised. There was some slippage, but that was because of communications delays.
What did you find most impressive about them?
It’s definitely their project management, delivery, and communication that stands out to us.
Are there any areas they could improve?
There’ve been a couple of occasions where their understanding and then converting of our requirements into the UI screens could have been better. It’s really hard to pin it down whose side the blame rests on though. I think those things are getting better now. The more and more development they’re doing, the more their understanding is improving.
Any advice for potential customers?
I think it all boils down to documenting and communicating well, which is the same thing I’d say for any offshore project. Immediate follow-up with meeting minutes is also really important. Finding the right balance of extensive documentation and the time and resources that providing them requires is an obvious struggle.