At UMENIT, we believe that the true value of AI lies in its ability to drive meaningful change, simplify complex workflows, and create innovative solutions tailored to unique business needs.
Our approach is built on a structured process called DIP (Discovery, Ideation, and Proof of Concept). This ensures every solution we deliver is meticulously crafted to address specific challenges, explore creative possibilities, and validate ideas with actionable prototypes before full-scale implementation.
What We Value
At the core of UMENIT’s offerings, we prioritize delivering exceptional value through:
• AI Consulting: Guiding businesses through the journey of adopting and leveraging AI to solve their unique challenges.
• Generative AI Solutions: Harnessing the power of generative AI to unlock creative and data-driven insights.
• AI for Business Process Automation: Streamlining operations, improving efficiency, and reducing costs through automated workflows.
• Conversational AI: Elevating customer interactions and engagement through intelligent, conversational interfaces.
Understanding Our Leads
We recognize that businesses approach us with varying levels of awareness about AI, and we tailor our services to meet them where they are:
1. Fully Aware: These leads understand their AI requirements and seek a trusted partner to implement their vision effectively.
2. Aware but Confused: These leads are familiar with AI’s potential but need guidance to navigate their options and identify the right solutions.
3. Not Aware: These leads are new to AI but are eager to explore how it can transform their businesses.
At UMENIT, we don’t just deliver AI solutions; we empower businesses to discover the real value of AI, taking them from exploration to transformation with strategies that create tangible impact.
Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Gurugram, India
Year founded
Founded 2016
1 Locations
Gurugram , India
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.9
/5
What Clients Have Said
UMENIT offers competitive pricing with projects typically costing under $10,000, providing good value for cost. Clients appreciate the fit within their budgets and the high quality of deliverables, indicating a strong return on investment.
UMENIT is recognized for providing good value for cost, aligning well with client budgets without compromising quality. Their competitive pricing is often a deciding factor for clients choosing their services.
Expertise in AI and CRM Development
UMENIT has successfully implemented AI tools and CRM solutions for various clients, showcasing their technical expertise in these areas. Their ability to understand client needs and develop tailored solutions has been praised across multiple projects.
Strong Project Management Skills
UMENIT has been commended for their project management capabilities, including timely delivery, effective communication, and responsiveness to client needs. Their structured approach ensures projects are completed as planned.
High Client Satisfaction and Professionalism
Clients consistently express high satisfaction with UMENIT's services, noting their professionalism and ability to deliver projects on time. Their commitment to meeting deadlines and maintaining quality has been a key factor in client success.
Potential for Enhanced Requirement Gathering
While UMENIT excels in project delivery, there is room for improvement in the initial requirement gathering phase. A more thorough discovery process could help anticipate client needs better and reduce changes later on.
Successful Website and App Development
UMENIT has delivered successful website and app development projects, receiving positive feedback for intuitive design and functionality. Clients appreciate the professional appearance and user-friendliness of their digital solutions.
UMENIT has developed a candidate evaluation tool for a recruiting agency using OpenAI. The team has created an initial proof of concept and has since completed the project.
The client is very satisfied with UMENIT's work. The team has done a great job understanding the client's needs and developing the tool accordingly. The team has also been very receptive to feedback. Their project management has been excellent. The client is happy with the team's performance.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a recruiting agency.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with UMENIT?
We hired UMENIT to implement an AI tool.
SOLUTION
What was the scope of their involvement?
UMENIT provides us with AI development, Initially, we had a concept, and UMENIT did a proof of concept. It was effective, so we engaged them to complete the project. They've developed a candidate evaluation tool using OpenAI.
What is the team composition?
We’ve worked with around three project managers and developers.
How did you come to work with UMENIT?
They contacted me through a cold outreach.
How much have you invested with them?
We’ve spent under $10,000.
What is the status of this engagement?
We started working together in January 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I’m very satisfied with UMENIT’s work. They’ve done a great job understanding our needs, developing around them, and making changes where necessary.
How did UMENIT perform from a project management standpoint?
Their project management has been very good.
What did you find most impressive about them?
I am impressed by their spec design.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Have a clear idea of what you’re looking for, and at the same time, be open to their suggestions.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev & AI Chatbot Integration for Insurance Brokerage Co
Generative AIWeb Development
Confidential
Oct. - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"UMENIT has set a very high benchmark."
Jan 20, 2025
Director, Planet Insurance
Vidhi Chhabra
Verified
Insurance
Toronto, Ontario
1-10 Employees
Online Review
Verified
UMENIT has developed a website for an insurance brokerage company. The team has integrated an AI chatbot with multilingual support and added an insurance calculator as a plug-in.
The client's website has received positive feedback for its intuitive navigation and professional appearance. UMENIT has delivered the project on time, even with scope changes, and has gone above and beyond to provide support. The team's professionalism and quality performance stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Planet Insurance
Describe what your company does in a single sentence.
Planet Insurance is a insurance brokerage company, where we provide insurance servicess like - Life Insurance, Critical Illness Insurance, Disability Insurance, Supervisa Insurance, Visitor Insurance, Travel Insurance, Group Insurance, RESP, RRSP, Segregarted Funds. Planet Insurance is dedicated to provide white glove service to its customers providing best services for their needs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish?
Develop a user friendly website
Generate and increase sales
Integrate AI chatbot with multilingual support
SOLUTION
How did you find UMENIT?
Online Search
Referral
Why did you select UMENIT over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from UMENIT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope included development of our website, integrate chatbot with multilingual capabilites, Add insurance calculator as a plugin.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Clients have provided overwhelmingly positive feedback about the site’s intuitive navigation and professional appearance, solidifying our credibility. UMENIT not only delivered measurable success but also laid a strong foundation for continued growth.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes the project was delivered in time, even though there were scope changes in the middle of the project from our end.
What was your primary form of communication with UMENIT?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The professionalism, the delivery timelines and going above and beyond in providing support
Are there any areas for improvement or something UMENIT could have done differently?
UMENIT has set a very high benchmark, I would love to see that they keep maintaining this benchmark.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services for IT Consulting Business
IT Managed Services
Confidential
June - July 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very professional and accommodating."
Aug 17, 2024
Solutions Consultant, Rubric Cloud Pty Ltd
Darwin Panela
Verified
Information technology
Melbourne, Australia
1-10 Employees
Online Review
Verified
UMENIT provided managed IT support for an IT consulting business. This involved data gathering, Cloud service provider selection, comprehensive cost comparison, and data collection.
UMENIT delivered the project on time, meeting expectations. The professional team delivered on their promises and was highly accommodating of needs. Their ability to provide highly skilled professionals according to the project's needs and in a timely manner stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Solutions Consultant of Rubric Cloud Pty Ltd
Describe what your company does in a single sentence.
IT Consulting Business
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish?
Project Delivery Assistance
Understand UMENIT capability for future projects
SOLUTION
How did you find UMENIT?
Online Search
Why did you select UMENIT over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from UMENIT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Phase 1: Data Gathering Phase 1.1 Cloud Service Providers Selection 1.1.1 Cost Services Offered by Azure 1.1.2 Cost Services Offered by AWS 1.1.3 Cost Services Offered by GCP 1.2 Data Collection Methodology 1.2.1 Official Documentation 1.2.2 Pricing Calculators 1.2.3 Analysis of 3 months of Cloud Spend 1.3 Comprehensive Cost Comparison (Compute, Storage, Networking, Data Transfer and other Services) 1.3.1 Azure 1.3.2 AWS 1.3.3 GCP Phase 2: Deliverables 2.1 Detailed Report of the Cost Comparison Analysis 2.1.1 Azure 2.1.2 AWS 2.1.3 GCP 2.2 Documentation 2.3 Presentation Slides
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivery of the SOW and milestones agreed
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very professional and accommodating. They value what they have promised to deliver.
What was your primary form of communication with UMENIT?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Highly skilled professionals in all aspects of the project. From Project Managers, Account Managers and Engineers. I'll give them 10 out of 10.
Are there any areas for improvement or something UMENIT could have done differently?
Peer review of the work being done.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Mobile App Development for Social Networking Co
AI DevelopmentCustom Software DevelopmentMobile App Development
Confidential
Aug. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"The team communicated risks periodically and always came to the table with potential solutions to consider."
Aug 8, 2024
Founder & Owner, Social Networking Co
Anonymous
Verified
Other industries
Los Angeles, California
1-10 Employees
Online Review
Verified
UMENIT has built a website and mobile app for iOS and Android for a social networking company. The goal has been facilitating staffing and networking solutions between healthcare staff and institutions.
UMENIT has met key milestones like project planning, testing, and platform launch. The team has delivered items on time and has communicated risks and solutions periodically. Overall, the team's ability to identify customer pain points and propose solutions has impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder and owner of a social networking company
Describe what your company does in a single sentence.
Providing staffing and networking solutions for healthcare workers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish?
Develop platform to help facilitate staffing and networking solutions between healthcare staff and healthcare institutions/organizations.
SOLUTION
How did you find UMENIT?
Referral
Why did you select UMENIT over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from UMENIT were assigned to this project? 6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Website development + Application development (iOS + Android) of healthcare staffing / networking platform
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Meeting key milestones in development of healthcare staffing and networking platform:
Data gathering to formulate requirements
Completion of project planning
Design completion
Content
Functionality
Testing
Launch
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team at Umenit met all their deliverables on time with schedule margin. We had weekly tag ups where the team would review their status with respect to defined milestones. The team communicated risks periodically and always came to the table with potential solutions to consider.
The team consistently balanced business objectives (from me) with the technical and schedule challenges to propose solutions which helped the team to consistently and constantly make progress.
What was your primary form of communication with UMENIT?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Communication.
Ability to identify customer pain points and propose solutions.
Speed to presenting solutions once identified.
Are there any areas for improvement or something UMENIT could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
E-Commerce Design & Development for E-Commerce Company
E-Commerce DevelopmentWeb Design
Less than $10,000
Sep. 2023 - Jan. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What I found most impressive and unique about UMENIT were their unwavering commitment to excellence and proactive approach to project management."
Jul 15, 2024
Executive, Me2Sexy
Anonymous
Verified
eCommerce
Denmark
1-10 Employees
Online Review
Verified
UMENIT designed and developed an e-commerce website for an e-commerce company. The team created wireframes and design mock-ups and integrated a payment gateway and secure shipping cart and checkout.
UMENIT delivered a high-quality site that featured a user-friendly design and robust functionality, exceeding expectations. The team adhered to the timeline and budget and promptly responded to needs and concerns. Above all, their open communication and steadfast commitment to excellence stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive of Me2Sexy
Describe what your company does in a single sentence.
Handpicked selection of the most captivating and stylish women bags collection.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish?
Me2Sexy Website
SOLUTION
How did you find UMENIT?
Referral
Why did you select UMENIT over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from UMENIT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project Overview:
The goal is to design, develop, and launch an e-commerce website dedicated to selling women's handbags. The website must be visually appealing, user-friendly, secure, and feature-rich to provide an excellent shopping experience for customers.
Summary of Key Deliverables:
Detailed Requirements Document
Wireframes and Design Mockups
Responsive and Branded Website Design
Front-end and Back-end Development
Secure Shopping Cart and Checkout
Payment Gateway Integration
Advanced Search and Filtering Options
User Accounts and Authentication
Comprehensive Testing and Bug Fixing
Website Deployment and Launch
Post-Launch Support and Maintenance
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The delivery of our Me2Sexy website by UMENIT was a resounding success, marked by exceptional quality and timely completion. The project was delivered on schedule, with all milestones met as planned, ensuring a seamless launch. The quality of the website exceeded expectations, featuring a user-friendly design and robust functionality, which have been well-received by users. Communication throughout the project was outstanding, with regular updates and prompt responses to any queries or concerns. Moreover, the project was completed within budget, providing excellent value for money without compromising on quality. These outcomes clearly demonstrate the vendor's commitment to delivering high-quality work, on time, with excellent communication and cost efficiency.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management by UMENIT was exemplary, ensuring the smooth execution and timely delivery of our website. They adhered strictly to the project timeline, consistently meeting all milestones and deliverables on schedule, which was critical for our planned launch date. Their proactive approach to project management included regular status meetings, detailed progress reports, and a transparent tracking system that kept us informed at every stage.
UMENIT demonstrated exceptional responsiveness to our needs, addressing any questions or concerns promptly and effectively. They maintained open lines of communication, ensuring that any adjustments or additional requirements were quickly incorporated into the project plan. Their ability to adapt and respond to our feedback was crucial in delivering a product that aligned perfectly with our expectations and business goals. Overall, their project management practices contributed significantly to the project's success, marked by timely delivery, high-quality outcomes, and excellent client support.
What was your primary form of communication with UMENIT?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What I found most impressive and unique about UMENIT were their unwavering commitment to excellence and proactive approach to project management. Their ability to consistently meet deadlines without compromising on quality was remarkable. The team maintained exceptional communication throughout the project, providing regular updates and being highly responsive to our needs and feedback.
Are there any areas for improvement or something UMENIT could have done differently?
While UMENIT delivered an exceptional project, there are a few areas where improvements could further enhance their service. One and only area is in the initial requirement gathering phase; a more detailed and comprehensive discovery process could help in fully understanding and anticipating our needs, reducing the need for changes later on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Software & AI Dev & Consulting for Business Services Co
AI ConsultingAI DevelopmentCustom Software Development
Less than $10,000
Dec. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“UMENIT’s communication and professionalism are impressive.”
Mar 21, 2025
Operations Director, Community Lifebuilders
Kaitlin Gilmere
Business services
Lowell, Massachusetts
11-50 Employees
Phone Interview
UMENIT provides AI software development, project management, and consulting services for a business services company. The team has helped the client integrate AI, APIs, and prompt engineering.
UMENIT's work has resulted in the project's success, helping the client save around 40%–50% of what they would’ve spent without them. The team is impressively communicative and professional. They've stayed within the budget and deployed outstanding expertise in the AI and API integration fields.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the operations director at Community Life Builders.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with UMENIT?
We needed help with AI software development, project management, and consulting services. Basically, we needed capable AI architects.
However, it's worth noting that this project is a government contract that needs a lot of redirecting. The contract had originally been forfeited, meaning the individuals who initially got the contract couldn’t successfully build a team around creating the intricacies of what was desired. So, we needed another team.
SOLUTION
What was the scope of their involvement?
UMENIT provides AI development, project management, and advisory services. We've tasked UMENIT to help our development team integrate AI, APIs, and prompt engineering and understand the different layers of SaaS development.
The government branch funding the project understood why many resources were lost initially, as it wasn’t going as planned. However, UMENIT has leveraged their expertise. They’ve concentrated heavily on AI, but they’ve also used Python, Node.js, React, and JSON.
What is the team composition?
We have worked with 3–4 people from their team. It has fluctuated from time to time.
How did you come to work with UMENIT?
We found them through a freelancer website. After the original contract was forfeited, we had to present a general idea to UMENIT. The project was given to us in bits and pieces, so we needed a new team with strong communication skills that could be proactive and innovative. UMENIT looked between the gray areas and offered organizational strategies, so we engaged them.
How much have you invested with them?
We’ve spent between $5,000–$10,000.
What is the status of this engagement?
We started working together in December 2024, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
UMENIT has helped us save money, probably around 40%–50% of what we would’ve spent without them. Honestly, they’ve brought the project to life. They have also brought other strategies and expertise that have made the project extremely successful.
UMENIT has also proved they’re familiar with web scraping and knowledgeable about AI and API integrations.
How did UMENIT perform from a project management standpoint?
They communicate well and stay within the budget. Regarding communication, we use a combination of Slack, Asana, Odoo, and Zoom.
What did you find most impressive about them?
UMENIT’s communication and professionalism are impressive.
Are there any areas they could improve?
They could provide a clearer understanding of what their contracts include.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Consulting for IT Consulting Company
Other IT Consulting and SI
Confidential
Dec. 2024 - Aug. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am quite happy with the team and their outcome."
Mar 20, 2025
Proprietor, Watson Cloud Solutions
Watson Paul
Other industries
Hyderabad, India
11-50 Employees
Online Review
UMENIT provides IT consulting and training support for an IT consulting company's end client. The team is responsible for offering support 2–3 hours daily.
The client is happy with UMENIT's work. The team delivers on time, responds to needs, and communicates primarily through virtual meetings, emails, and messaging apps. Their consistency and skilled resource placements have impressed the client, resulting in a positive engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Proprietor of Watson Cloud Solutions
Describe what your company does in a single sentence.
IT consulting company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish?
Provide good knowledgeable reliable support engineer
Provide backbone IT support for my company
A person whom I can trust
SOLUTION
How did you find UMENIT?
Online Search
Why did you select UMENIT over others?
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from UMENIT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Training and IT consulting support to my clients
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Daily 2-3 hours on average
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very good. In fact, I am quite happy with the team and their outcome.
What was your primary form of communication with UMENIT?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Consistency and placement of skillful resources
Are there any areas for improvement or something UMENIT could have done differently?
NA - as of now
RATINGS
5.0
"Excellent"
Quality
5.0
Service & Deliverables
"Great"
Schedule
5.0
On time / deadlines
"Good"
Cost
5.0
Value / within estimates
"Good"
Willing to Refer
5.0
NPS
"Highly recommend
CRM & AI Development for Financial Services Co
AI DevelopmentCybersecurityIT Managed Services
$200,000 to $999,999
Jan. 2021 - Nov. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"UMENIT's openness to hear and execute our ideas with their vision was impressive."
Aug 22, 2024
Director, Remax
Yasika Singh
Verified
Financial services
Toronto, Ontario
10,001+ Employees
Online Review
Verified
UMENIT provided CRM and AI development services for a financial services company.
UMENIT delivered a successful business model and fantastic work on time. The team supported and responded to the client's inquiries via in-person and virtual meetings, email, and messaging apps. The team's openness to hearing and executing the client's ideas with their vision was impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Remax
Describe what your company does in a single sentence.
Bank
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish?
CRM
AI
SOLUTION
How did you find UMENIT?
Online Search
Referral
Clutch Site
Why did you select UMENIT over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from UMENIT were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Amazing work executed by Umenit
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful business model
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always on time ...hands on support
What was your primary form of communication with UMENIT?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
UMENIT's openness to hear and execute our ideas with their vision was impressive.
Are there any areas for improvement or something UMENIT could have done differently?
they are very detail oriented
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
API Development & IT Managed Services for Motor Vehicle Department
API DevelopmentCustom Software DevelopmentWeb Development
Confidential
Jan. 2021 - Aug. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their dedication to delivering high-quality solutions and their focus on customer satisfaction made them a standout partner."
Aug 21, 2024
Business Solutions Analyst, DMV
Ayush Yadav
Other industries
Sacramento, California
10,001+ Employees
Online Review
UMENIT developed a SharePoint application for a motor vehicle department. The team was responsible for wireframing, UI/UX designing and mock-ups, data model development, and product deployment.
UMENIT delivered a user-friendly and secure system that met the client's requirements. The team was highly professional and responsive from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's timeliness, proactivity, and effective communication.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Solutions Analyst of DMV
Describe what your company does in a single sentence.
DMV (California Department of Motor Vehicles) issues licenses and number plates to U.S. citizens, ensuring safe and compliant vehicle operation across the country.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UMENIT to accomplish? IT Consultancy and Services
SOLUTION
How did you find UMENIT?
E-Tendor
Why did you select UMENIT over others?
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from UMENIT were assigned to this project?
15
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work Project Planning and Requirements Gathering
Conduct initial meetings with DMV stakeholders to understand their requirements.
Document the functional and non-functional requirements for the SharePoint application.
Develop a project plan outlining timelines, milestones, and resource allocation.
Design and Architecture
Design the application architecture to ensure scalability, security, and performance.
Create wireframes and mockups for the user interface.
Develop the data model for the employee directory and organizational hierarchy.
Development
Implement the SharePoint application to manage the DMV’s employee directory.
Develop features to manage the org-chart hierarchy, including relationships between managers and their reportees.
Integrate search functionality to easily find employees and view their details.
Implement role-based access control to ensure data security and privacy.
Testing and Quality Assurance
Conduct unit testing, integration testing, and user acceptance testing (UAT).
Identify and fix bugs and issues.
Ensure the application meets all performance and security standards.
Deployment and Training
Deploy the SharePoint application to the DMV’s production environment.
Provide training sessions for DMV employees on how to use the new application.
Develop user manuals and documentation.
Maintenance and Support
Offer ongoing support and maintenance services.
Implement updates and enhancements based on user feedback and changing requirements.
Key Deliverables Requirements Documentation
Detailed documentation of functional and non-functional requirements.
Design Documents
Application architecture design.
UI/UX wireframes and mockups.
Data model design.
Developed Application
Fully functional SharePoint application for managing the employee directory and org-chart hierarchy.
Testing Reports
Reports on unit testing, integration testing, and UAT results.
Deployment Plan
Detailed plan for deploying the application to the production environment.
Training Materials
User manuals and training documentation.
Training session schedules and materials.
Support Plan
Ongoing maintenance and support plan.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measurable Outcomes Improved Efficiency
Reduction in Time Spent on Directory Management: The time required to update and manage the employee directory was reduced by 50%, allowing HR staff to focus on other critical tasks.
Faster Information Retrieval: Employees could find contact information and organizational details 40% faster due to the enhanced search functionality.
Enhanced Data Accuracy
Error Reduction: The automated processes reduced manual entry errors by 30%, ensuring more accurate and up-to-date information.
Consistent Data Updates: Regular updates and synchronization ensured that the directory and org-chart were always current.
User Adoption and Satisfaction
High User Adoption Rate: Over 90% of DMV employees adopted the new system within the first month of deployment.
Positive User Feedback: User satisfaction surveys indicated an 85% satisfaction rate, with employees appreciating the ease of use and improved functionality.
Security and Compliance
Improved Data Security: Implementation of role-based access control ensured that sensitive information was accessible only to authorized personnel, enhancing data security.
Compliance with Regulations: The application met all regulatory requirements for data management and privacy, ensuring compliance with industry standards.
Training and Support
Effective Training Programs: Training sessions were attended by 95% of the staff, and post-training assessments showed a 90% understanding of the new system.
Responsive Support: The support team resolved 95% of reported issues within the first 24 hours, ensuring minimal disruption to operations.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project Management From Umenit: Planning and Scheduling
Detailed Project Plan: The team developed a comprehensive project plan with clear timelines, milestones, and deliverables.
Regular Updates: Weekly status meetings were held to track progress and address any issues promptly.
Communication
Open Communication Channels: The team maintained open lines of communication through emails, meetings, and a dedicated project management tool.
Stakeholder Engagement: Regular updates were provided to DMV stakeholders, ensuring they were informed and involved throughout the project.
Risk Management
Proactive Risk Identification: Potential risks were identified early, and mitigation strategies were put in place.
Issue Resolution: Any issues that arose were addressed swiftly to minimize impact on the project timeline.
Timeliness and Responsiveness On-Time Delivery
Adherence to Deadlines: The project team consistently met deadlines for key milestones and deliverables.
Final Delivery: The SharePoint application was delivered on time, meeting all specified requirements.
Responsiveness to Needs
Adaptability: The team was flexible and responsive to any changes in requirements or additional needs that arose during the project.
Customer Support: Post-deployment support was prompt and effective, with most issues resolved within 24 hours.
Overall Experience
Professionalism: The project team demonstrated a high level of professionalism and expertise throughout the project.
Satisfaction: The DMV stakeholders were highly satisfied with the project management, timely delivery, and responsiveness to their needs.
What was your primary form of communication with UMENIT?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
What stood out the most about this company were their commitment to excellence and customer-centric approach. Here are a few highlights:
Expertise and Professionalism
The team demonstrated a high level of expertise in SharePoint development and project management.
Their professionalism was evident in every interaction, from initial meetings to final delivery.
Innovative Solutions
They provided innovative solutions tailored to the DMV’s specific needs, ensuring the application was both functional and user-friendly.
Their ability to design a scalable and secure architecture was particularly impressive.
Customer-Centric Approach
The company prioritized understanding and addressing the DMV’s requirements, ensuring that the final product met all expectations.
They were highly responsive to feedback and adaptable to changes, which made the collaboration smooth and effective.
Effective Communication
Open and transparent communication was maintained throughout the project, keeping all stakeholders informed and engaged.
Regular updates and prompt responses to queries helped build trust and confidence.
Timely Delivery
The project was delivered on time, with all key milestones and deliverables met as scheduled.
Their ability to manage time effectively and adhere to deadlines was commendable.
Unique Qualities Tailored Training Programs
The training sessions and materials were customized to the DMV’s needs, ensuring that employees could quickly adapt to the new system.
Post-training support and resources were also provided, which was a unique and valuable addition.
Proactive Risk Management
The team’s proactive approach to identifying and mitigating risks ensured that potential issues were addressed before they could impact the project.
This foresight and preparedness set them apart from other companies.
Overall, their dedication to delivering high-quality solutions and their focus on customer satisfaction made them a standout partner for the DMV project.
Are there any areas for improvement or something UMENIT could have done differently?
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