Supercharger for your IT

We provide IT-experts who integrate seamlessly into your team.
Every week we deliver regular result via honed processes.

 

You need us in two cases:

  1.  Your team lacks IT-experts (e.g. developers, testers, managers, DevOps, etc)
  2.  You intend to improve development efficiency.

 

Facts about the company:

  • We have delivered IT-experts to 200+ projects;
  • On the international market since 2009;
  • 150+ soft-skilled professionals;

 

Facts about the team:

  • Each IT-expert has at least 3 years experience in commercial development;
  • Regular certifications and training for the team;
  • 40% is our сompany staff's growth per year;
 
$25,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
Taganrog, Russia
headquarters
  • Umbrella IT
    80 Petrovskaya St.
    Taganrog , ROS
    Russia
other locations
  • Umbrella IT
    501 Smart Heights Building.
    Dubai
    United Arab Emirates
  • Umbrella IT
    1275 Venables St #330
    Vancouver BC V6A 2C9
    Canada

Reviews

Sort by

Web & App Development for Lead Generation Tool

"We're pleased with their work overall and they continue to meet or exceed our expectations."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Ongoing
Project summary: 

Umbrella IT provides additional development staff to work on a web and mobile (iOS and Android) platform, using Symfony  and React Native.

The Reviewer
 
11-50 Employees
 
Spanish Fork, Utah
Scott Hunter
VP of Technology, ProNexis
 
Verified
The Review
Feedback summary: 

Umbrella IT provides high-quality development services overall, including valuable expertise in Symfony software. Despite some occasional miscommunications, their team is very proactive about reaching out and transparent in their approach overall.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of technology for ProNexis, which provides solutions for small business owners regarding lead generation, management, and handling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella IT?

We were looking to increase our development capacity through staff augmentation.

SOLUTION

What was the scope of their involvement?

The first project Umbrella IT worked on included the design and build out of a three-pronged, multi-platform tool that involved a web interface and a cross-platform Android and iOS app. We provided rough specifications and wireframes and they generated screenshots, using Bootstrap templates and Symfony software. They also used React Native to build the mobile apps.

What is the team composition?

We work with about four people, including an account manager, web developer, and iOS and Android developers.

How did you come to work with Umbrella IT?

I think we found them through a site that recommended developers certified in Symfony.

How much have you invested with them?

We've invested about $80,000 thus far.

What is the status of this engagement?

We've been working with them since October 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with the work they've provided overall. A lot of our users like the design and functionality of the app they've helped us develop.

How did Umbrella IT perform from a project management standpoint?

They perform well; they're proactive about reaching out to us and being as transparent as possible. We generally communicate and track projects through Trello, Slack, email, phone, and Google Hangouts.

What did you find most impressive about them?

We're pleased with their work overall and they continue to meet or exceed our expectations.

Are there any areas they could improve?

Although their team speaks English very well, there's some room for improvement in overall communications.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Tech Integration for Digital Marketing Company

“Their spectacular service is bringing both of our companies more business.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2017 - Aug. 2018
Project summary: 

Umbrella IT assisted with the web integration of full stack technologies. They developed a web app on the MongoDB and Node.js platforms, in addition to identifying best practices and building architecture maps.

The Reviewer
 
1-10 Employees
 
Golden, Colorado
Amanda Daume
Director of Sales Enablement, Revenue River Marketing
 
Verified
The Review
Feedback summary: 

Umbrella IT has sparked an increase in business since they came on board as the primary web vendor. Their team is highly skilled and knowledgeable, but their customer-focused approach to business is their greatest strength.  

BACKGROUND

Introduce your business and what you do there.

Revenue River is a digital marketing agency that focuses on full stack technologies. As the director of sales enablement, I work with clients to develop sales systems and custom integrations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella IT?

We were working with a client who wanted to integrate a dozen different technologies into four different lines of business. More resources were necessary to provide a seamless user experience for their customers. 

SOLUTION

What was the scope of their involvement?

With their support, we were able to identify and establish all of the different business requirements. They walked us through a user story exercise that helped us conceive ideas that hadn’t thought about before. The stories were later turned into an architecture map, and we selected the best app features based on their detailed explanations. Mongo DB and Node.js were two programs they utilized during the development stage. Although I’m not a classically trained developer, they insisted on a collaborative process and allowed us to give feedback on their work along the way.

What is the team composition?

We have a dedicated project manager who oversees a team of three developers.

How did you come to work with Umbrella IT?

My teammate posted our project on a website and received about four bids from qualified companies. We interviewed all of the candidates and selected Umbrella IT based on their skill and knowledge.

How much have you invested with them?

We spent at least $50,000 on this particular project, but the total is somewhere between $75,000–$100,000 for all of the work we’ve done together. Our monthly invoices can range from $7,000¬–$20,000 each month.

What is the status of this engagement?

We’ve been working with Umbrella IT since September 2017. We just wrapped up the first phase of the project, and we’re currently developing the scope of work for phase two.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the past, our clients would commission one long, drawn-out project and never follow up. Now that we’ve partnered with Umbrella IT, our projects are being extended. Their development process is highly favorable for our customers; they allow our clientele to contact them directly for questions beyond our expertise. Their spectacular service is bringing both of our companies more business.

How did Umbrella IT perform from a project management standpoint?

We appreciate their straightforward approach to business; they never underperform because they never overpromise. On the rare occasions when their work doesn’t meet expectations, they immediately follow up with an honest explanation and a speedy resolution. They’re also very transparent about the time it takes for them to complete work, which in turn helps us provide accurate timelines for our clients. We’re able to view their progress through Trello, and we keep regular correspondence via Slack.

What did you find most impressive about them?

We had a terrible experience with our previous web developer, so working with Umbrella IT was very refreshing. Whereas most vendors build to specification with no regard to functionality, they present every possible design option before moving on to development. We know that we’re making the best decision every time because they go out of their way to provide detailed pros and cons lists.

Are there any areas they could improve?

They should make it a rule to always check in with clients before making internal decisions. There was an instance where they selected Mailgun as a transactional e-mail delivery platform without running other mail options by the customer.

Do you have any advice for potential customers?

Have a clear understanding of the project and its requirements; this allows them to start the development process immediately without spending valuable time generating ideas. Also, take advantage of Umbrella IT’s expertise. Their expertise will bring your project to new heights.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for a Toy Company

"Their quality, expertize, and attention to detail is very high."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2018 - Ongoing
Project summary: 

Umbrella IT developed an online catalog for a franchise business, enabling stock tracking and monitoring. They worked on the software development and QA testing.

The Reviewer
 
London, England
IT Director, Toy Company
 
Verified
The Review
Feedback summary: 

The software is soon to launch for its users and the business expects to see its positive impact shortly. The project was managed well throughout, with the team communicating effectively, adhering to best practice, and becoming increasingly confident in sharing their ideas.

BACKGROUND

Introduce your business and what you do there.

I’m the IT program manager for an iconic toy shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella IT?

We're recently focusing on enhancing our franchising and wholesale solution, expanding across multiple locations around the world, with over 120 stores. We have systems in place to transact with our franchisees and wholesale partners. However, a lot of this process is manual.

The challenge was to design an automated system that would facilitate transacting tracking stock and servicing our wholesale franchise business. I designed a solution and we were developing it in-house. Due to the scale of a deficit in the business and the timescale in which I had to deliver it, I had to look for an outsource partner.

SOLUTION

What was the scope of their involvement?

I provided them a prototype for them to develop. We’re running an agile scrum project and they’re developing the software and doing the testing.

It’s an online catalog for franchisees and wholesale partners to purchase stock. A huge part of it is the QA, in terms of test certifications to ensure that a product is legal and suitable to be shipped to certain territories. There’s a lot of logic behind the functionality to quickly and easily enable a franchise partner, but also handle merchandise and determine its suitability.

There’s also a product information management side of things, in which we extract data from our merchandising system, consolidate various attributes, and display it on the site for our franchise partners and our merchandisers.

What is the team composition?

They have a project manager in charge of two developers and a QA tester. I initially spoke with Stas (CEO & Founder, Umbrella IT).

How did you come to work with Umbrella IT?

I looked on sites like Upwork and stumbled across a few profiles, then contacted them directly. Initially, I gave them a simple task to check out the quality of their work and communication. I was very satisfied with the response, which is why I gave them more and more work.

What is the status of this engagement?

We started working together in June 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I expect to see an impact within the next two weeks. We’re opening up to users for business acceptance testing very soon.

How did Umbrella IT perform from a project management standpoint?

They’re very professional and their communication is very good. The level of their project management expertize is very high and uses best practices. The method I like to use is scrum agile and they’re very in line with that. Early on, I worked out the velocity and agreed upon principals of development and scope.

We use Teamwork with Kanban style boards, as well as Teamwork Chat. We also use video conferencing every day. I have a standup with them in the morning and throughout the day we’re in contact via Teamwork, email, and chat for more urgent questions.

What did you find most impressive about them?

Their quality, expertize, and attention to detail is very high. I’ve worked with many developers and companies and they rank amongst the best over the past 15 years. I’m pleasantly surprised by the quality of their work.

Are there any areas they could improve?

They could be slightly more confident and forthright with their opinions and giving feedback to improve the product and the processes. They were quite reluctant to do that initially. It was more instructional. I did speak with them about wanting their feedback and the fact that we’re a team, regardless if they’re offshore. More recently, they’ve been a lot more responsive in that sense, which I appreciate.

Do you have any advice for potential customers?

Be very specific with your requirements. There’s going to be a language barrier, but it hasn't had much of an impact on us as the person I deal with speaks fantastic English. We brought her and the CTO over for a week, which was very helpful.

Creating a prototype also helps speed things along. I definitely recommend doing that because it cuts down on documentation and unnecessary requirement gathering. It allows them to go ahead and do what you need them to do.

5.0
Overall Score They’ve exceeded my expectations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The scheduling was very contingent upon the planning.. They’re very punctual with their deliverables.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for E-Book Retailer

“They’re talented, transparent, and their prices are good. Working with them makes each day so much better.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

Umbrella IT is rebuilding the e-commerce site and several internal sites for an e-publisher. Using the previous site as inspiration, they are modernizing the entire system and deploying a cloud-based interface.

The Reviewer
 
1-10 Employees
 
United States
COO, E-Publisher/Bookseller
 
Verified
The Review
Feedback summary: 

Umbrella IT provides regular status reports and their work thus far exceeds expectations. Their project management earns them praise and their leadership understands the task at hand. They anticipate needs and are strong communicators.

BACKGROUND

Introduce your business and what you do there.

We are a large, independent e-publisher and bookseller. I’m the COO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella IT?

We worked with a developer for over a decade to develop a site where we sell books, as well as several internal websites. We had a very customimzed and complicated system that developer could no loger  support. We had problems with security and were spending too much to maintain it. We reached out to Umbrella IT to see if they could either repair or rewrite the site.

SOLUTION

What was the scope of their involvement?

We initially approached them with the hope we could just fix the issues with the existing site, but we determined that wasn’t a viable option. We completely rehauled the sited and the internal sites until the scope became very large. We replaced everything from frontend to backend.

We gave them our previous site to use as a starting point, but the newly devloped site will be based off of modern technology. Umbrella constantly give us new ideas and we settled on Symfony as the basis for our programming. They’re working on everything from security to our cart functionality.

They  are bringing it all to the next level of modernity and security. They’re helping us deploy on a new cloud interface that will be much more responsive and cost-effective. They also manage end-to-end design and QA.

What is the team composition?

We’re currently working with a team of about 6–9 people.

How did you come to work with Umbrella IT?

We did a web search and found them. We saw they had great reviews so we thought we would give them a try.

How much have you invested with them?

We’ve currently spent about $50,000.

What is the status of this engagement?

We started working together around April 2018. It’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They share information daily. They give me status reports each morning and I’m always excited to check in with them.. They provide all the information  I want and more. Their mockups are good and I like the progress they’re making.

How did Umbrella IT perform from a project management standpoint?

Their project management is phenomenal; they do better than any company I’ve worked with. I have one point of contact for daily communication. We use Skype, Trello, phone, and email. I was pleased when I learned they use Trello.

They give us regular updates and we meet weekly or bi-weekly. They go through everything they’ve finished and I can ask questions or get reports on anything that is in progress. The project manager ties the whole thing together and acts as my proxy on their team. They really understand my needs.

What did you find most impressive about them?

They’re talented, transparent, and their prices are good.. They’re a great group, with great project management and reporting.

Are there any areas they could improve?

Nothing at this point. They anticipate our needs and deliver exactly what we need. They’re always communicative and we’ve had no major problems. They’re amazing to work with and I recommend them highly.

Do you have any advice for potential customers?

Use them; you won’t be disappointed in their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Retail Lead Generation Firm

"They’re always available and they understand our project."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Ongoing
Project summary: 

Umbrella IT is designing and developing a scalable property estimation tool using Node.js. The platform prompts users to answer questions and calculates their home value. 

The Reviewer
 
1-10 Employees
 
Hamburg, Germany
CEO, Lead Generation Firm
 
Verified
The Review
Feedback summary: 

The platform receives great feedback and surpasses competing tools in quality and usability. Umbrella IT is extremely flexible, communicating promptly and working long hours to deliver on time. Their large resource pool enables them to pivot rapidly, minimize delays, and uphold excellent standards. 

BACKGROUND

Introduce your business and what you do there.

We generate leads for real estate agents by offering online property evaluation tools where users can check their home's current value. We connect them with partner agents across the country. I’m a co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella IT?

Our main challenge was building a scalable, web-based solution from scratch without using a CMS. This isn’t a new service, but we’re one of the first to offer it. We needed to define every process, from the look of the platform to the functions of user accounts. 

SOLUTION

What was the scope of their involvement?

Umbrella IT has handled everything from design to Node.js programming. We designed mockups, which they used to create our design. Since they did a great job, we requested very few changes. Then they passed the work on to their developers.

The product is a multistep form where users choose details like the number of rooms in their house. Since long forms are bad for conversion, our product transports users from one step to another. It’s simple, but has conditional logic: if a user specifies that they have an apartment, there’s no use asking the size of their land. Umbrella IT had built similar solutions for other companies, and they've done a great job with ours.

What is the team composition?

We work with five or six members of their team, including a project manager and two full-time developers. We also have two or three QA specialists and one designer. 

How did you come to work with Umbrella IT?

I checked the billed hours of companies on Upwork. I’m from Russia, so I specifically looked for Russian companies. Even though they aren't as cheap as Indian companies, they're better. I found four companies on the platform, talked to all of them, and settled on Umbrella IT.

I chose them because their contact asked the most questions. I received quick estimates from the other companies, but after three calls with Umbrella IT, they were still asking new questions. I knew they would understand the scope of the project. Their estimate was the highest, but not because we were overcharged. They could simply tell how much time it would take.

How much have you invested with them?

It cost a bit more than $50,000.

What is the status of this engagement?

We started working with Umbrella IT in December 2017. We planned to finish the first phase in April, but have worked uninterrupted with their team since the beginning. The collaboration will continue for at least six months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback is good. We're satisfied with their work and have come up with more ideas. 

Many companies use the same kind of form and claim to offer the same service, but our platform actually shows results. Once a user creates an account, we show them a rough estimate of their property's worth. Users like that they don’t feel cheated after clicking through a lot of pages and giving their personal information.

How did Umbrella IT perform from a project management standpoint?

They do a great job. We’re happy with the project management. We have Skype calls once every one or two weeks; most of our other communication is through email and Skype. They’re always available and they understand our project. 

Our project manager has been around from the beginning until now, which isn't common. He knows the details of the project, always asks about our plans and is always available through text or email. Since he knows what's going on, I don’t have to catch up with him if we haven’t been in touch. They obviously want to utilize their resources but are still interested in the build.

In the middle of the project, we had some problems and weren’t satisfied with their progress. I called our project manager on a Saturday and he sorted it out by Monday. They worked during the weekend to build what we wanted.

What did you find most impressive about them?

Since they're a big company with lots of resources, they can quickly change developers without affecting quality. Our main developer became unavailable within a month, but the project manager alerted us and found a replacement from their staff of 120. 

Our current developer is amazing, and I’m confident that it will remain this way. This is an important advantage for small companies that might depend totally on Umbrella IT. Even though they're a contractor, I don’t feel exposed to risk.

Are there any areas they could improve?

They could communicate and brief us on tasks better, but those are minor issues that come up during every project. Their performance is impressive. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Dev for Exhibit Platform

“They're very eager to please their clients and often go an extra mile.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

Umbrella IT built a web app that combines the features of an encyclopedia and a social network. Followers can view and share parts of an exhibit that a museum has created without loading the whole document.

The Reviewer
 
1-10 Employees
 
Miami, Florida
Founder, Web Platform
 
Verified
The Review
Feedback summary: 

The in-house team is happy with the app and the feedback from the people who saw it has been positive. Umbrella IT goes above and beyond to meet all needs, while their expertise, responsiveness, and affordable rates contributed to the ongoing partnership.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a web platform that allows museums to create online exhibits.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella IT?

Museums generally don't have the ability or the funding to create exhibits online, so I wanted to create a startup that addressed the lack of museums on the Internet. I was looking for a company to help me develop a web app.

SOLUTION

What was the scope of their involvement?

I set up the initial requirements, gave them the wireframes, created a lot of the design, and did the mockups. Then, they built the actual application that is based on the mockups and the description I provided. The platform is built in Symphony, which is a PHP platform.

It's a social network with the features of an encyclopedia. We have living documents and followers can jump to different sections of the document that load instantly. That solution came from Umbrella IT and they used Vue.js to enable instant loading of a particular part of a document (we use lazy loading, but usually people don’t need to view the whole document). This helps users view the sections of extremely long documents (we call them exhibits) that have dozens of videos.

What is the team composition?

I usually work with four people at a given time. Over the course of a year, I've worked with about 10 members of their team.

How did you come to work with them?

I found them on Upwork, where I put out an initial description of what I was looking to build. They had a very solid response and made suggestions in terms of the technology we could use. I liked their proposal and the price was reasonable, so I chose them.

How much have you invested with them?

We've spent about $120,000.

What is the status of this engagement?

We started working with them in April 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've tested the platform and we're launching it now, so we're in the marketing stage. I've shown it to some friends and colleagues and the feedback has been very favorable. It's been a big investment and I'm hoping to get the payoff by getting the users engaged.

How did they perform from a project management standpoint?

The project management has been very solid. I've had three different project managers (the first one got promoted and the second one had a baby), but they all got back to me quickly and implemented the changes I requested.

What did you find most impressive about them?

They're very eager to please their clients and often go an extra mile. If there is a day when they can't work (there are many bank holidays in Russia), they usually make it up working over the weekend. They've been great about sticking to deadlines and always make sure I'm happy with the results.

Are there any areas they could improve?

No. I've been quite happy with them.

Do you have any advice for potential customers?

I'd definitely recommend them. They developed the proposal with the wireframes before we even started building the app because they wanted to make sure we understood everything before they charged us. So try them out and see what they can offer you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They charged us $35/hour, which was the price for the developer. But we also had a project manager and a QA person, for whom they didn't bill us.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Business Localization Service

“We were very satisfied with their services.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2017 - June 2018
Project summary: 

Umbrella IT revamped the backend for a SaaS tool. They also developed the frontend and mobile software development kits using a microservice approach.

The Reviewer
 
11-50 Employees
 
Hong Kong
Greg Sung
OneSky
 
Verified
The Review
Feedback summary: 

The launch was successful and under budget. They leveraged an impressive variety of skills and expertise to fulfill the scope requirements. The team was flexible and communicative.

BACKGROUND

Please describe your company and your position there.

I am the director of OneSky, we offer software as a service (SaaS) to small- and medium-sized businesses for localization purposes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Umbrella IT?

Umbrella IT used a microservice approach to revamp our backend in a new language framework. They developed the frontend for our online service using React and provided mobile software development kits (SDKs).

What were your goals for this project?

We wanted a successful launch.

SOLUTION

How did you select this vendor?

We found them through an online search and set up a test project. Their technical capabilities and project management skills were impressive. We then decided to onboard them for a larger project.

Describe the project in detail.

We created the stack, user stories, and architecture in-house. Their team used those materials to estimate the timeline for each aspect of the project. We then collaborated to meet delivery deadlines.

What was the team composition?

Our tech lead mostly worked with their project manager, who had a team behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Umbrella IT successfully completed the launch while staying within budget.

How effective was the workflow between your team and theirs?

They willingly adopted our internal online-based workflow and provided daily progress updates.

What did you find most impressive about this company?

The team had strong project management skills and a diverse range of expertise. We were able to leverage those skill sets for writing the different framework languages.

Are there any areas for improvement?

We were very satisfied with their services.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

HubSpot Web Development for Inbound Marketing Firm

Their project management was very efficient, and we always knew where we were in the project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Ongoing
Project summary: 

Using provided documentation, Umbrella Web has developed numerous website templates, each with customized designs, multiple modules, new functionalities, and subpages. They’re currently creating more subpages.

The Reviewer
 
11-50 Employees
 
Zürich, Switzerland
Martin Brückmann
Inbound Marketing Specialist, BEE-Inbound
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise Umbrella Web’s templates for their functionality and time-saving implementation. Despite the project’s complexity, the team took full advantage of the available technologies to produce outstanding work. Passion and commitment to perfection are hallmarks of their service.

BACKGROUND

Please describe your company and your position there.

I’m an inbound marketing specialist at BEE-Inbound based in Zurich, Switzerland. We help our clients conduct their marketing through HubSpot as well as host their websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Umbrella Web?

We needed a partner that could handle a large-scale development project from one of our clients. Considering the complexity of the project, we initially feared that HubSpot was not the best platform but decided to push through with the new HubSpot CMS.

What were your goals for this project?

We wanted to have a top-notch set of templates with numerous custom designs and functionalities. The templates needed to be scalable and easy to use with reusable modules. This would allow us to set a high-standard for HubSpot web development in Switzerland.

SOLUTION

How did you select this vendor?

One of our former employees hired them. They were already supporting us with other projects such as Headless CMS and WordPress, so we reached out to them for this one.

Can you go into detail about the services they provided and the scope of the project?

We provided them with PSD files of templates we wanted, which they used to add new functionalities and designs. So far, they’ve created 36 website templates, with roughly 1–5 new modules per template and 120 subpages on Go-Live. We currently have 80 more subpages planned for our next project phase. Their QA team tests all of the templates before delivering them to us to approve.

What was the team composition?

We work with a project manager, 2–3 QA testers, and 2–3 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Upon receiving the first templates and modules, we were amazed by their sense of perfection and love for their work. Not only have they shown us what was possible with the new HubSpot CMS, the new functionalities they developed have saved us hundreds of hours in implementing the templates.

How was project management arranged and how effective was it?

Their team oversees most of the project management, and we always know where we are in the development process. We actually picked up a few tips from them to improve our own efficiency. Using our PSD files, they broke down each template in Invision to provide us with a detailed quote. This allowed us to more accurately budget the project and define the main scope. We communicated primarily through email, Slack, and weekly Zoom meetings. We also used Trello and GitHub to manage development.

What did you find most impressive about this company?

I appreciate their professionalism, commitment to perfection, high-quality deliverables, and structured approach.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve stuck to the budget and time estimates closely. If we run into any challenges, they simply add another developer.
  • 4.5 Cost
    Value / within estimates
    Although being a perfectionist entails a larger workload, the quality of their work justified the cost, and they always exceeded expectations.
  • 5.0 Quality
    Service & deliverables
    I can’t even image how they could’ve better handled the project.
  • 5.0 NPS
    Willing to refer

Streaming Web & Mobile App Dev for Entertainment Company

“They’re a great team to work with. I would recommend them to anyone.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Feb. 2018
Project summary: 

After a previous partner’s poor performance, Umbrella took over development. They fixed bugs and security issues on a mobile app and web platform. Additional feature enhancements are in the works.

The Reviewer
 
1-10 Employees
 
Perth, Australia
Founder, Dursh PTY LTD
 
Verified
The Review
Feedback summary: 

Umbrella provides high-quality work at a great price. They almost always delivered on time and clearly notified if something was delayed. Communication was efficient and effective throughout the entire project.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a mobile phone application called Dursh. It’s a competition-based video sharing application, similar to America’s Funniest Home Videos.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella Web?

I had a different company develop the core of the app, but I wasn’t happy with their pricing, quality, or timing. I began looking for another agency to develop the rest of it.

SOLUTION

What was the scope of their involvement?

After the previous firm failed to deliver, I needed Umbrella to finish the remainder of the project in a timely and affordable fashion with higher quality. They ended up fixing numerous issues the prior team left.

Initially, Umbrella did some enhancements and changes to the core business model behind the app—the way we were going to turn a profit. Through that, though, they found security issues. The old team had left the app insecure and vulnerable to hacking, and a user had actually taken advantage of that and credited their wallet with in-app purchases. Umbrella also found some other minor bugs and issues they were able to fix.

We’ve now started moving the app to the live servers on the Android and App Store, and Umbrella’s implemented the same changes to our web platform. The old platform would upload videos multiple times or play them in landscape instead of portrait, and Umbrella fixed that.

In the app, users vote on videos, and Umbrella set a tracker to see the number of users before a competition went live. This allowed us to better achieve our business goals and was one of the main changes. We’re currently working on additional features to enhance user engagement (like a comments section), and we’ll roll them out soon.

What is the team composition?

The team manager is my main point of contact. He relays all my information to his team.

How did you come to work with Umbrella Web?

I met someone who had used Umbrella to develop her entire app, and I was blown away by the quality, price, and timeline she mentioned. I then found them on Upwork. I was considering other companies, but I was happy with what Umbrella offered and went with them.

How much have you invested in them?

I’ve spent between $25,000–$30,000.

What is the status of this engagement?

We worked from October 2017–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve tested their enhancements and bug fixes myself, and I’m happy with their work.

How did Umbrella Web perform from a project management standpoint?

They did extremely well. Prior to starting a project, they’d give me a timeline that I was always happy with.

We communicated through Trello and Google Hangouts about three times a week. The project manager responded to messages on the weekend or even during the holidays, so I never had a problem getting in contact with him.

What did you find most impressive about them?

The most impressive thing was their project manager’s communication. He always let me know what was going on and was the only person I needed to talk to. Their English is good, and there was no barrier.

Are there any areas they could improve?

Not at the moment.

Do you have any advice for potential customers?

They’re a great team to work with. I would recommend them to anyone.

5.0
Overall Score I've been more than happy. They've delivered on everything, and the price came close to what they quoted.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They met most of the deadlines. If they were ever late, they'd always tell me first and explain why.
  • 5.0 Cost
    Value / within estimates
    Their standard of work is great, and the price was a lot better than what I was already paying.
  • 4.0 Quality
    Service & deliverables
    Their communication, quality, and project management were superb.
  • 5.0 NPS
    Willing to refer
    I've already referred them to a few people in my local area.

iOS App Development for Social Network App

"Everyone in their company is extremely talented."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Mar. 2018
Project summary: 

Provided with wireframes, complex specs, and design concepts, Umbrella worked with another outside provider to build the second iteration of an iOS social networking app.

The Reviewer
 
11-50 Employees
 
London
Cameron Woodford
CEO, Social Networking App
 
Verified
The Review
Feedback summary: 

Though not yet complete, the app Umbrella helped develop has garnered favorable reviews thus far. In addition, their expertise and openness about cost and processes contribute to an easily sustainable partnership.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and founder of a large social network app with tens of thousands of members worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Umbrella Web?

We hired Umbrella’s skilled software developers to work closely with our top freelance designer to build the second version of our iOS, Node.js-driven app.

What were your goals for this project?

We wanted to execute a high-level build of our iOS application according to our strict, comprehensive requirement documents and specific design process.

SOLUTION

How did you select this vendor?

I found Umbrella on a forum on which they were highly rated for their previous work. After talking to them about our project and discussing their experience, it was clear that they were fit for what we wanted to create.

Describe the project in detail.

We produced detailed requirements documents, wireframes, and high-level technical UI/UX concepts and designs, including sets of micro/macro animations for our new version. Umbrella works very closely with the progress we’ve made day by day on the design front, whilst coding at the pace which we need. It’s a very agile and compliant process that works extremely well for our company and Umbrella.

What was the team composition?

Our chief of design and I delivered the requirements. Umbrella assigned a highly-skilled project manager to lead their team of software developers on a daily basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re planning to launch our new product later in the year and we’re very confident that it will disrupt the industry. So far, external feedback is very exciting.

How effective was the workflow between your team and theirs?

They work at the highest level possible. If you know what you want, it will be built exactly per your specifications. They have a talented team of software engineers and project managers that communicate very well.

What did you find most impressive about this company?

Our previous experience with other development companies had been exhausting. Umbrella is different. They’re very transparent with pricing and project structure. Everyone is extremely talented and I would recommend them to anyone that's serious about building disruptive technology.

Are there any areas for improvement?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer