Umbrella

BACKGROUND

Please describe your company and position.

I am the Director of Airconcool

Describe what your company does in a single sentence.

HVAC SERVICES 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Umbrella to accomplish?

• Increase leads
• Improve website
• Google profile

SOLUTION

How did you find Umbrella?

Referral

Why did you select Umbrella over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Umbrella were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The team took the time to understand our industry and target audience, conducting detailed keyword research and launching effective Google ad campaigns.

They significantly improved our website’s click-through rate and boosted the number of enquiries we received.

They also implemented marketing automation within our sales funnel, which helped streamline our follow-up process and made it easier for the team to close deals.

Our website was fully redesign too. They had also helped us to relocate onto Wordpress for better optimazation and SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced 142% increase in leads and managed to cut our cost per lead by 47% since we have started using them. 

In addition, thanks to our new CRM that they helped us set up. We automated our follow-ups and better lead nurturing, our closing rate has gone up by 27%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had consistent monthly check-ins to review progress, and anytime we needed extra support or had questions between meetings, the team was responsive and proactive. Their communication was clear, and their approach was always professional and efficient.

What was your primary form of communication with Umbrella?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to combine data-driven strategy with practical execution. They didn’t just run ads—they took time to understand our business goals, adjusted quickly based on performance, and always looked for ways to improve results. The level of care and attention to detail felt like an in-house team rather than an external agency.

Are there any areas for improvement or something Umbrella could have done differently?

Overall, the experience was very positive. If anything, it would have been helpful to have even more frequent performance insights or small mid-month updates, just to stay fully aligned on campaign tweaks. But that’s a minor point—everything else was smooth and well-executed.

BACKGROUND

Please describe your company and position.

 I am the President of a loan company.

Describe what your company does in a single sentence.

Laon services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Umbrella to accomplish?

• Qualified Leads

SOLUTION

How did you find Umbrella?

Referral

Why did you select Umbrella over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Umbrella were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Google Advertisinc/ Marketing Strategy 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Solid Results/Lead Generation/Acquiring Clients and obtianing solid ROAS and CAC

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes- always dleivering on time

What was your primary form of communication with Umbrella?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about working with this agency was their rare combination of creativity and precision.

From the start, they took the time to deeply understand our brand, our goals, and our industry — and it showed in the work. The designs were not only visually compelling, but they also aligned perfectly with our regulatory standards and business KPIs, which is no small feat in the financial services sector.

Their communication was proactive and collaborative, and their turnaround times were consistently impressive. I appreciate how they approached our campaigns with both a strategic lens and a genuine desire to help us grow.

Overall, the experience felt less like working with a vendor and more like gaining a strategic partner. Highly recommended.

Are there any areas for improvement or something Umbrella could have done differently?

Honestly, the experience working with Umbrella was fantastic overall. If there’s one small suggestion I could offer, it might be to build in a bit more space for collaborative check-ins or proactive updates on how things are performing. Not because anything was lacking — but because it could make an already great process even more engaging and dynamic.

That said, we genuinely appreciated the care, creativity, and professionalism your team brought to the table. Looking forward to continuing to build on the great momentum we’ve created together.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of T&H Distributors Ltd. We’re importers, retailers, and wholesalers of tools and furniture hardware.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Umbrella?

We needed to update and streamline our website. Other service providers didn’t have the expertise or efficiency that Umbrella could provide.

SOLUTION

What was the scope of their involvement?

Umbrella rebuilt our website to make it more user-friendly. They also built custom APIs to tie in with our ERP, which saved us hours from our daily workload and improved our web traffic. The team migrated our entire site to new hosting and streamlined our backend to improve speed. Umbrella also added several new design features.

What is the team composition?

We worked with 2–5 teammates from Umbrella.

How did you come to work with Umbrella?

We found them through a referral. We chose them over other options because they had high ratings, good value for the cost, and company values aligned with ours.

What is the status of this engagement?

We worked together from February 2025–April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a 30% increase in web traffic and larger e-commerce sales within six months.

How did Umbrella perform from a project management standpoint?

Umbrella’s delivery was faster than expected and much faster than any other company we’d dealt with in the past. We communicated via email and messaging apps.

What did you find most impressive about them?

We were impressed by Umbrella’s professionalism and expertise.

Are there any areas they could improve?

There was nothing they needed to improve.

BACKGROUND

Please describe your company and position.

I am the Owner of Hartek Pro Inc

Describe what your company does in a single sentence.

Appliance repair 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Umbrella to accomplish?

• GBP suspension

SOLUTION

How did you find Umbrella?

Referral

Why did you select Umbrella over others?

Referred to me

How many teammates from Umbrella were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My four years old 5 stars Google Business account was suspended with no reasons provided. I've spent several weeks trying to resolve the issue and didn't succeed because there are no specialists on the related market. The only people I found were scammers and amateurs. Thanks my friends who recommended Timofey and Umbrella Team, those guys are amazing. Timofey personally took care of the issue and from the first minute I felt myself in safe and professional hands. He explained me all the details of the process and was keeping me posted during the whole process. He went far above and beyond to solve the problem and from the beginning he informed me that any possible charges he would apply after the job is done! Honesty, decency, transparency, respect, efficiency, professionalism - these features can describe how those guys are working. Highly recommended, thank you Timofey!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My suspended Google business account was reinstated 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timing was perfect and the whole process was smoothly organized 

What was your primary form of communication with Umbrella?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company has a very rare feature. They really want to help.

Are there any areas for improvement or something Umbrella could have done differently?

You can't improve perfection 

BACKGROUND

Please describe your company and position.

I am the Director of Easy Moving Ltd

Describe what your company does in a single sentence.

International and domestic shipments of household goods 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Umbrella to accomplish?

• Lead generation
• Marketing strategy

SOLUTION

How did you find Umbrella?

Referral

Why did you select Umbrella over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Umbrella were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Researched the industry and the keywords and built a Google and Facebook ads campaigns. 
Boosted the CTR on our website and increased the contact rate with leads. 
Made marketing automations in our sales funnel, making it easier for the team to sell.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased the amount of leads in our sales funnel by 200% .

Decreased our cost per lead by 50% since we started running ads. 

The closing rent also increased by 30% due to communication / follow up automations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had monthly catch up meetings however if we had extra questions. The account managers were always fast to respond and solve our questions. Everything was done perfectly and efficiently!

What was your primary form of communication with Umbrella?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They actually care, and they would not sell you services that they are unsure about. Everything was done on the top level of attention and detail.

Are there any areas for improvement or something Umbrella could have done differently?

No