What evidence can you share that demonstrates the impact of the engagement?
Our team's feel and perception of the consultants are the main criteria for evaluation, and we feel they are providing very high value. Our company is driving this process, and they are providing support, third-party communication, documentation. We don't have a specific ROI on the project but we would have never been able to run this without them. We're very satisfied with the results.
How did Ultra Consultants perform from a project management standpoint?
They've performed as well as I would expect them to perform. I'm the main project manager. Aaron is the tactical project manager on their team, but they both co-manage the process. Overall, project management has been great because they've followed the direction I wanted the project to go.
What did you find most impressive about them?
I think what distinguishes them is their specialization in manufacturing and distribution. They have relationships with all the key ERP providers that exist, and the reach they have exceeds what any company can do internally. We don't have full-time people focusing on an industry, but Andrew has touchpoints across the industry. To have that level of advising and consulting is invaluable.
Otherwise, scheduling was great, and if they had delays, we talked about it. They were mostly driven by us, so I have no complaints about that.
Are there any areas they could improve?
I think there were some tactical improvements to be made. For example, tailoring tactical documentation to the companies is important, but they were extremely adaptive throughout the process. We just want to make sure they're putting in critical force and not driving us down a path that leads astray. But this didn't happen, and any small issues we had were worked out very quickly.
Do you have any advice for potential customers?
The best advice I can give is hiring them to advise and coach rather than leading the process. That's the best way to work with any consultant, and when you step into ERP implementation, it still applies. If you expect the ERP provider to lead the implementation and you just follow, the implementation will fail miserably because the client must take ownership and lead themselves with the support of consultants.