Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We have noticed a significant improvement in terms of what has been delivered to us by Ulistic, especially compared to our prior service. Looking at incoming leads, for all of 2016, working with our prior company, we had a grand total of 47 leads. In the first three months of 2017, we received more leads from Ulistic, than we did for the entirety of last year, and the number is continuing to increase.
In terms of page ranking, SEO and so on, our prior company made some changes to our website, which basically dropped us off Google. We weren’t showing up in any searches, and it became a big issue. When we came onboard with Ulistic, they made a bunch of changes which got us back. We receive weekly reports for our page rankings, and sit in the top 10 for multiple keywords. We have gone from being off-the-rails to showing up in the top for certain categories like “San Francisco network consulting”, “MSP services San Francisco”, and so on. It’s been a big improvement for us.
How did Ulistic perform from a project management standpoint?
We started by having Stuart as the go-to person, during the onboarding. He moved us over to one of his account managers, and we saw a bit of a drop-off, and have since gone back to Stuart, which improved things. He has a group of key clients which he manages directly, and we’re one of them. The direct contact we have has been helpful in getting us quick responses. We’ve been happy with the feedback and with how things are being tracked. Ulistic has accountability, and follows up with us on weekly calls.
What did you find most impressive about Ulistic?
The main thing I’ve appreciated is that Ulistic has a good design ethic, or aesthetic. They have a team which cares, and there is frequent back-and-forth communication as things are happening. We know where things are going, and can keep a master calendar of major projects, goals and metrics for tracking progress. It’s been a very positive experience.
Are there any areas Ulistic could improve?
We can see some similarities between our company and theirs. We both have 20-something employees, and our struggles have been around resources, and finding good people. Ulistic has gone through similar struggles as they’ve tried to scale things up. This is an endemic part of the industry at this point. Finding resources is challenging, and I’m not sure how much of this is due to Ulistic per se. I've been happy with Ulistic overall, and this has been a vast improvement over what we had before. From this perspective, and relative to the amount we’re paying, we receive a lot of value and have a collaborative engagement.