What evidence can you share that demonstrates the impact of the engagement?
UDTech helps us create products that distinguish us from our competitors. We have a respectable reputation in our industry, and part of that recognition comes from their team’s work. We’re consistently met with the challenge of making our tools seem simple, despite the behind-the-scenes complexities. The UDTech team helps us find this balance, refining our approach to creating and consuming video content.
We have rapid R&D processes, and UDTech is careful never to delay their part in the workflow. They’re nimble in all aspects—demos, analysis, or full UX design projects. The team keeps our pace but remains flexible to our schedule. We can count on them to consistently deliver polished designs.
How did UDTech perform from a project management standpoint?
Their project management skills are great. The team is responsive, accommodating, and willing to go the extra mile for us. If they need to work late, they will. If we task them with something urgent, they’ll work through the weekend. Overall, they have a dedicated, yet easy-going work culture. It’s a fun partnership.
Our project manager is superb. She is highly communicative and proactively assures that no details get lost in translation from our team to theirs. We use an assortment of tools to track the project, including Trello and Jira. We have a special board in Jira that tracks our design-specific tasks. We also use Zeplin to share approved designs with our tech team, who can immediately begin the coding process. Over the years, we’ve developed a project management system that works for both sides.
What did you find most impressive about them?
Their level of dedication and pace of work really stand out. They show consistent drive, producing deliverables as quickly as we need them. If we request changes, they adapt quickly. So far, it’s been a fantastic relationship.
Are there any areas they could improve?
Whenever we felt that they could improve something on their end, we approached them immediately. They are always receptive to our feedback and make adjustments accordingly. For example, when we realized we needed a project manager on their side, they filled that position. As a result, we work faster and have a stronger relationship. On a different occasion, we suggested that they switch from using Photoshop to using Sketch. UDTech willingly made the transition and the results have been great. Their designers quickly learned a new tool, and it’s definitely increased our capabilities in terms of work pace.
Any advice for potential customers?
For a sizable design project, make sure to establish a project manager on their end. This will maximize their return rate and improve the overall workflow. It’s not necessary for small projects, but when there are a lot of moving parts, it’s great to have a consistent point of contact to ensure details aren’t missed.