Twistellar - Salesforce and AI Solutions Company

Twistellar is a Salesforce Registered Consulting Partner and AI Solutions Provider, working with customers in USA, Europe and Asia that range from smaller companies to a Salesforce Global Strategic Partner.

Our development center is located in Eastern Europe, Belarus. We're a team of 50 professionals, and growing.

We're keen in providing architectural design and handling Salesforce projects of any scale and complexity. We're involved in the most responsible Salesforce projects in the world.

Twistellar masters all major Salesforce domains: Sales Cloud, Service Cloud, Marketing Cloud and Pardot, Community Cloud, IoT Cloud, CPQ, Force.com Platform, integrations with third party software. 

And not only we possess stellar Salesforce skills - we combine them with deep AI competencies, being able to process your data with the most updated machine-learning techniques in customer behavior prediction, natural language processing, computer vision, gaining maximum of your CRM investments.

Key competitive advantages of Twistellar: 

  • very quick responsiveness and stellar level of service (you've never felt something similar before)
  • moderate rates, optimal price / quality ratio (and always on your side in budget-related affairs)
  • top coding standards aligned with best practices (easily supportable cost-effective code)
  • over 15-year business management expertise of our leaders (we'll speak the same business language)
  • stellar Salesforce skills empowered with AI competencies

We're very comforable to work with, really customer-focused and totally committed to the ultimate success of mutual projects.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2017
Show all +
Minsk, Belarus
headquarters
other locations

Portfolio

Key clients: 

Most of the customers are subject to NDAs, but the fact that we're working with a Salesforce Global Strategic Partner around the Globe, speaks for itself.

Reviews

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Custom Salesforce Dev for Packaging Company

"We’ve never seen a company that was so focused on meeting our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Ongoing
Project summary: 

Twistellar Ltd. developed the MVP of a custom Salesforce platform that connected customers with suppliers. 

The Reviewer
 
1-10 Employees
 
Minsk, Belarus
CEO, Packaging Company
 
Verified
The Review
Feedback summary: 

By implementing feedback promptly and following an efficient agile methodology, Twistellar Ltd. pivoted swiftly and delivered great results. They listened attentively, answered questions thoroughly, and educated the internal team. Their genuine investment and excitement made them an ideal partner. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We provide easy tools for ordering packaging materials. I'm a co-founder and the CEO. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twistellar Ltd.?

We wanted to build an online solution that connected customers and suppliers in the package industry. We spent six months building the system from scratch. Since we weren’t happy with our progress, we started considering Salesforce. We heard that it could provide out-of-the box solutions for similar cases. That's why we reached out to Twistellar Ltd.

What were your goals for this project?

We needed to go to market as soon as possible at a reasonable cost. We also wanted to determine whether Salesforce could fully comply with our expectations.

SOLUTION

How did you select this vendor?

Our co-founders knew their CEO and heard that he was connected to Salesforce. We didn’t expect to decide after just one hour of discussion, but they understood our needs quickly and demonstrated enough competence to reassure us of their skill.

Describe the project and the services they provided in detail.

They listened to our expectations for system functionality, then transformed them into the first version of our technical specifications. They helped us define the first MVP version of our product, revising our budget and preventing us from spending too much.

After we agreed to the scope, they built our solution. It took just two months to create the first version, after which we discussed upgrades and expansions. They not only implemented everything quickly but also helped us study Salesforce principles. 

What was the team composition?

The CEO and CTO were involved. Developers and QA engineers also worked behind the scenes.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a startup, it’s important for us to to test ideas in a short time. Twistellar Ltd. implemented our upgrades without delay and helped us quickly demonstrate our MVP to potential customers.  We know that we can rely on them to scale our system.

How was project management arranged and how effective was it?

Everything was arranged in an agile, flexible manner. We constantly discussed our needs, and they translated our business language into technical specifications. They were always in touch and quick to react to our inquiries, even during the evenings and weekends.

What did you find most impressive about this company?

I was impressed by their quick turnarounds and reactions. We’ve never seen a company that was so focused on meeting our expectations. They never tried to squeeze anything out of us, and they always taught us how to save costs.

They said that our project was an interesting example of how startups can leverage Salesforce instead of a custom development solution. Our relationship was unique. From the start, they felt like our true technical partner. 

Are there any areas for improvement?

I wouldn't note anything in particular. Since we’re not technical, we had to ask for details about the implementation of some features. However, they always patiently collected and supplied the details. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Salesforce Consulting Outsourcing for Int'l IT Company

“Twistellar is extremely dedicated to their work and willing to go above and beyond to meet expectations … ”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2017 - Jun. 2018
Project summary: 

Twistellar provided development services for a third-party’s Sales Cloud. They wrote code in APEX and Visualforce, integrated additional features, and created a custom functionality for loyalty members.

The Reviewer
 
10,000+ Employees
 
New York, New York
Delivery Director, Int'l IT Company
 
Verified
The Review
Feedback summary: 

Their services significantly improved the speed of development and put the project on track to finish before the deadline. Twistellar continues to show flexibility, understanding, and support in the partnership. They are dedicated in their work ethic and take responsibility for their part of the project.

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the delivery director for a Salesforce consulting division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twistellar Ltd.?

We created a CRM platform for a luxury retailer. We needed to outsource some of the development needs to ensure we complete the project to the end-client’s standards.

SOLUTION

What was the scope of their involvement?

We are running an agile project and Twistellar acts as our scrum team. They were involved in the initial development process of the solution’s requirements. Their team provided coding for the configuration of Salesforce in APEX and Visualforce. They also integrated multiple additional products within the original application programming interface (API). They created a custom functionality to temporarily support our end-client’s loyalty program until the final launch of the platform in a later phase of the project. The functionality effectively manages the high-value customers as we work to transition the sales force from its legacy systems.

What is the team composition?

We started working with just the two developers but as the project went on, we had 2 technical architects, 5 developers, and 2 QA resources.

How did you come to work with Twistellar Ltd.?

We were looking to replace the development team we had initially partnered with for the project. Our company’s European branch had experience working with Twistellar and recommended their services. We set up a parallel test between their team and our current partners and Twistellar outperformed in terms of the speed and quality of their work.

How much have you invested with them?

We have spent $500,000 so far.

What is the status of this engagement?

This is a three-year engagement. We partnered with Twistellar in September 2017, six months into the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They skillfully kept up with the demands of our agile project structure. Our previous development team was delivering an average of 10 – 12 story points per sprint, while Twistellar currently delivers an average of 40 – 60 points. The improved development efforts put us back on track to finish the project by the end-client’s deadline.

How did Twistellar Ltd. perform from a project management standpoint?

The partnership has been accommodating, thorough, and timely. Twistellar is flexible in their work hours and willing to make impromptu trips when necessary. We use Slack channels for communication between both our teams and the end-client. Twistellar also adopted the client's confluence platform on Jira to track the story points and other major documentation.

What did you find most impressive about them?

The Twistellar team is aware and understanding of our relationship with the end-client. They adjust their workflow and hours to accommodate scheduling needs. Additionally, they take ownership of their work and the project’s outcome. The team guides us through each task and provides valuable recommendations and suggestions.

Are there any areas they could improve?

The level of their QA testing could be improved. They do not always understand the rigor of our client's expectations. This also could be a result of the language barrier. Because our internal team, the Twistellar team, and our end-client, each speak a different native language and not everyone is comfortable with English, communication can be tricky.

Any advice for potential customers?

Clients should understand their desired outcome before entering into the partnership. I would also recommend they determine the level of feedback they want from the Twistellar team. They are happy to provide alternative solutions and improvements on the original scope if requested by the client. We have found their input to be extremely valuable. Finally, clients should hold themselves to the agreed upon work limits. Because Twistellar is extremely dedicated to their work and willing to go above and beyond to meet expectations, they could overwork themselves and experience burnout when working on a project.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multi-Project Salesforce Integration Development for Software Company

“They produce consistently exceptional work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Ongoing
Project summary: 

Twistellar worked on various client projects revolving around the Salesforce platform and incorporated custom integrations, such as backend ERP systems, as needed.

The Reviewer
 
1,001-10,000 Employees
 
United Kingdom
Former Manager, International Software Company
 
Verified
The Review
Feedback summary: 

Twistellar's proven expertise with Salesforce as a product sets them apart. They provided high-quality work, leading to satisfied clients across the board. Flexible, proactive, and collaborative in their approach, working with their team was both seamless and a pleasure.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I held a managerial position at an international software company at the time I worked with Twistellar.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twistellar?

I was looking for a technical team that had experience with Salesforce as a product. We needed to build out integrations and develop custom applications within the platform.

SOLUTION

What was the scope of their involvement?

Twistellar worked on 8–10 projects, all involving Salesforce, including integrating the platform into backend ERP systems. They also worked with other technologies, including Visualforce, Apex, JavaScript, and others.

What is the team composition?

I mostly worked with Dmitri (Co-owner, Twistellar), but I know members of my team had more direct contact with other staff at Twistellar as well.

How did you come to work with Twistellar?

I'm not sure how we originally found them, but I'm very glad we did.

What is the status of this engagement?

We started working with them in early 2017, and I believe their relationship is ongoing with the company after my departure.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Twistellar has more than demonstrated their deep wealth of technical capabilities around the Salesforce platform. Thanks to their help, we have a long list of very happy and satisfied clients.

How did Twistellar perform from a project management standpoint?

They're very collaborative and proactive about meeting deadlines. They're definitely one of the most professional organizations I've come across in the marketplace. Since they're flexible when it comes to the client's preferred method of communication, we were able to use what we were most comfortable with such as Google Hangouts.

What did you find most impressive about them?

They produce consistently exceptional work. When something was built, it was done correctly the first time. They're also incredibly responsive and on top of their tasks at all times.

Do you have any advice for potential customers?

I think it's important to get to know the team on a more personal level, realizing the amount of effort the type of work they do takes. Communication is key to ensure an optimal relationship and positive outcomes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer