Tuple Tech

BACKGROUND

Please describe your company and position.

 I am the Vice President of a healthcare company 

Describe what your company does in a single sentence.

We're the largest U.S. provider of freestanding outpatient diagnostic imaging services, operating hundreds of centers across key markets, including Arizona, California, Florida, and New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT infrastructure, improve system uptime, and ensure HIPAA-compliant data security across our healthcare network. Our goal was to reduce tech-related disruptions and focus more on patient care. Tuple Tech came highly recommended, and they’ve truly delivered on every objective we outlined from the start.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech managed our entire IT infrastructure, from server maintenance and network security to 24/7 helpdesk support. Key deliverables included HIPAA-compliant data protection, system monitoring, cloud backup solutions, and seamless integration of new software tools. They also conducted regular audits and provided user training, ensuring our systems ran smoothly and securely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Tuple Tech, our system uptime has improved by over 30%, and IT-related support tickets dropped significantly. We’ve seen faster response times, enhanced data security, and better compliance across all locations. Their proactive monitoring helped us prevent major issues, proving the value of their managed IT services immediately.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was outstanding. They always delivered on time, kept us updated with clear communication, and adapted quickly to our evolving needs. Whether it was urgent fixes or scheduled upgrades, they responded promptly and professionally. Their organized approach gave us confidence and kept our operations running without disruption.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tuple Tech was their deep understanding of healthcare IT and proactive approach. They didn’t just fix problems, they anticipated them. Their team genuinely cared about our success, often going above and beyond to ensure compliance, security, and smooth operations. That level of dedication is truly rare.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Vice President of a financial services company 

Describe what your company does in a single sentence.

The leading Revenue Growth Management (RGM) platform for subscription businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT infrastructure, ensure 24/7 system uptime, and enhance cybersecurity across our financial services platforms. Our goal was to minimize downtime, improve system performance, and stay compliant with industry regulations. Tuple Tech delivered with precision, becoming a vital partner in our day-to-day operations.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech provided end-to-end IT managed services, including network monitoring, cloud infrastructure management, cybersecurity enhancements, and regular system maintenance. Key deliverables included a robust disaster recovery plan, real-time threat detection, seamless cloud migration, and 24/7 help desk support. They also ensured our systems remained compliant with strict financial industry standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 40% reduction in IT-related downtime within the first quarter, improved system response times, and a significant boost in security with zero breaches reported. Our internal team also reported faster issue resolutions and better system reliability. Tuple Tech’s proactive support clearly contributed to smoother, more efficient operations across departments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was impressive, always on time, well-coordinated, and transparent. They kept us updated with regular check-ins, clear timelines, and prompt responses to any concerns. Whether it was a minor tweak or an urgent fix, their team handled it quickly and professionally. We felt fully supported throughout the entire engagement.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their proactive approach and deep understanding of the financial services industry. They didn’t just wait for issues, they anticipated them and took preventive steps. Their tailored solutions, combined with a genuinely collaborative attitude, made them feel like an extension of our internal team.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing Officer of a financial services company.

Describe what your company does in a single sentence.

Our company is a consumer-direct mortgage brokerage and lender leveraging industry-leading technology and access to tons of loan types to help borrowers purchase or refinance fast and efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT infrastructure, improve system uptime, and ensure data security across our mortgage operations. As a mortgage service provider, uptime and compliance are non-negotiable, and Tuple Tech helped us meet those goals with proactive monitoring, fast support, and expert advice tailored to our industry.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech handled end-to-end IT management for us, including 24/7 system monitoring, data backup, cybersecurity, and help desk support. They also migrated our servers to a more secure cloud environment and implemented regular compliance checks. Their key deliverables were reliability, data protection, and fast issue resolution, all critical for our mortgage operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Tuple Tech, we’ve seen a 40% reduction in IT downtime and significantly faster ticket resolution. Our cybersecurity posture improved with zero incidents reported, and employee productivity increased thanks to seamless system performance. Their support directly impacted our ability to serve clients faster and more reliably in the mortgage process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was outstanding. They were highly organized, met every deadline, and kept communication clear throughout. Anytime we had urgent needs, their response was quick and solution-focused. Whether it was a system update or unexpected issue, they delivered with professionalism and made us feel completely supported at all times.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tuple Tech was their proactive communication and lightning-fast support. They anticipated issues before they became problems and always kept us in the loop. Their team genuinely cared about our success, which is rare. It felt more like working with a partner than just a service provider.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Senior Director of a financial services company 

Describe what your company does in a single sentence.

IEQ Capital is Registered Investment Advisor, with $36.5B of Collectively Managed RAUM, seeking to transform traditional wealth management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT infrastructure, improve cybersecurity, and provide reliable day to day tech support. As a financial services firm, minimizing downtime and maintaining compliance were critical goals. Tuple Tech delivered with precision, helping us focus on clients while they handled everything IT related behind the scenes.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech provided fully managed IT services, including 24/7 system monitoring, help desk support, cloud migration, and cybersecurity enhancements. They also implemented backup and disaster recovery solutions tailored to our compliance needs. Their proactive approach and clear communication made the transition seamless and ensured our operations stayed secure and efficient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with Tuple Tech, we’ve seen a 40% reduction in IT-related downtime and significantly faster response times for support tickets. Our systems are now more secure, and internal audits show improved compliance readiness. Their consistent performance and clear reporting have made a measurable difference in our day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was top-notch. They delivered every milestone on schedule and kept us updated with regular check-ins. Whenever we had questions or urgent needs, their team responded quickly and effectively. Their professionalism and attention to detail gave us confidence that our IT environment was always in capable hands.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tuple Tech was their deep understanding of the financial services industry and how they tailored solutions specifically to our compliance and security needs. Their proactive mindset, clear communication, and personal touch made them feel more like a strategic partner than just another service provider.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Director of a business services company 

Describe what your company does in a single sentence.

A top-tier Personal Injury and Consumer Protection law firm practicing in 13 States across the U.S. Specializing in major accident and catastrophic injury cases, as well as dangerous drug and product liability litigation - our attorneys are your go-to team when you have been injured in an accident or through the gross negligence of a third party.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT infrastructure and ensure reliable, secure systems tailored to a busy law practice. Their goal was to minimize downtime, improve data security, and provide quick tech support so our attorneys could focus fully on clients without tech distractions. They delivered on all counts.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech managed our entire IT environment, from network setup and cybersecurity to regular system monitoring and timely software updates. They provided 24/7 support, data backup solutions, and ensured compliance with legal industry standards. Their proactive approach keeps our systems secure, stable, and running smoothly every day without interruptions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with Tuple Tech, our system uptime has increased to 99.9%, drastically reducing disruptions. Response times for IT issues dropped from hours to minutes, improving productivity. Data breaches were completely eliminated thanks to their security protocols. Overall, their services have boosted our team’s efficiency and client trust significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was outstanding, they delivered every milestone on time without delays. Their team stayed in constant communication, quickly adapting to our evolving needs. Whenever we had questions or urgent issues, their response was immediate and effective. They made the entire process smooth and hassle-free from start to finish.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tuple Tech was their deep understanding of the legal industry’s IT challenges. They tailored solutions specifically for law practices, combining top-tier tech expertise with a personal touch. Their proactive support and genuine commitment to our success set them apart from any other IT provider we’ve worked with.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Director of a healthcare company 

Describe what your company does in a single sentence.

 The largest physician-led medical group in the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT operations, enhance cybersecurity, and ensure 24/7 system uptime across our healthcare facilities. Our goal was to reduce internal workload, improve response times, and maintain compliance with healthcare regulations. Tuple Tech delivered with professionalism, allowing us to focus more on patient care.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech provided end-to-end IT managed services, including network monitoring, data backup, endpoint security, and help desk support. They conducted a full IT assessment, implemented cloud-based solutions, and ensured HIPAA compliance. Key deliverables included system upgrades, real-time issue resolution, and monthly performance reports tailored to our healthcare operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Tuple Tech, we’ve seen a 40% reduction in IT downtime, faster response times to support tickets, and improved overall system performance. Their proactive monitoring prevented several potential disruptions. Most importantly, our staff can now focus more on patient care without worrying about tech issues slowing them down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was exceptional. They communicated clearly, set realistic timelines, and consistently delivered on schedule. Whenever urgent issues arose, their team responded quickly and effectively. Their flexibility and proactive updates made us feel fully supported throughout, ensuring our IT needs were met without delays or surprises.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tuple Tech was their deep understanding of healthcare IT challenges and their personalized approach. They didn’t just offer generic solutions; they tailored everything to fit our specific needs. Their transparency, responsiveness, and genuine commitment to improving our operations truly set them apart from other providers.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Director of a healthcare company 

Describe what your company does in a single sentence.

We're the largest and fastest growing patient-first, AI-powered decision-making support platform dedicated to expediting access to all available advanced cancer treatment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT operations, reduce downtime, and enhance our overall network performance. Our goal was to have a more responsive system that could support both patient care and internal workflows. Tuple Tech exceeded expectations, providing efficient solutions that significantly improved our day-to-day technology experience.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech handled a full overhaul of our IT systems, including network optimization, server management, data backup solutions, and cybersecurity upgrades. They also provided 24/7 monitoring and helpdesk support. Their team ensured a seamless transition with zero disruption to patient care and delivered clear documentation for all implemented solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Tuple Tech, we’ve seen a 60% drop in system downtime and faster response times from support. Our internal teams now work more efficiently, and critical applications run smoothly. Most importantly, patient data is more secure, and our compliance audits have been much easier to manage thanks to their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was excellent. They delivered every milestone on schedule and kept us informed with regular updates. Anytime we had a concern or urgent request, they responded quickly and thoroughly. Their team was incredibly organized, professional, and truly listened to our needs throughout the entire engagement.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tuple Tech was their ability to simplify complex IT challenges without overwhelming us. They explained everything in plain terms, tailored solutions to our unique environment, and consistently went the extra mile. Their combination of technical expertise and genuine care for our organization really set them apart.

Are there any areas for improvement or something Tuple Tech could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Vice President of a business services company 

Describe what your company does in a single sentence.

We're a non-profit public interest law organization dedicated to protecting the magnificent places, natural resources, and wildlife of this earth, and to defending the right of all people to a healthy environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?
We brought in Tuple Tech to streamline our IT infrastructure, improve cybersecurity, and ensure seamless remote access for our legal teams. Our goal was to have a more secure, efficient, and responsive tech environment to support our attorneys and staff as we manage sensitive environmental litigation across multiple offices.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech handled a full revamp of our IT systems, everything from network optimization and data security upgrades to 24/7 helpdesk support. They migrated us to a secure cloud environment, implemented endpoint protection, and ensured seamless communication tools. Their proactive monitoring and rapid response have been crucial for our daily operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Tuple Tech, we’ve seen a 40% reduction in system downtime and a significant boost in network security, with zero breaches reported. Their proactive support improved our team’s productivity by minimizing tech interruptions, allowing our legal staff to focus fully on critical cases without IT distractions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was excellent, they consistently met deadlines and communicated clearly at every stage. They were flexible and attentive, quickly adapting to our evolving needs and addressing concerns promptly. Their team felt like a true extension of ours, always keeping us informed and ensuring smooth, timely delivery of all tasks.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tuple Tech was their deep understanding of the legal industry’s unique IT challenges. Their personalized approach, combined with proactive problem-solving, made them more than just a vendor, they became a trusted partner who anticipates issues before they arise and always delivers tailored solutions that fit our specific needs.

Are there any areas for improvement or something Tuple Tech could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

 I am the Director of a financial services company 

Describe what your company does in a single sentence.

A registered private credit investment management firm specializing in specialty finance, as well as Peer to Peer (P2P), marketplace lending strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuple Tech to accomplish?

• We hired Tuple Tech to streamline our IT infrastructure, improve system security, and ensure seamless network performance. Their team was tasked with reducing downtime and providing proactive support to keep our operations running smoothly. They exceeded expectations, allowing us to focus more on our core business without tech worries.

SOLUTION

How did you find Tuple Tech?

Online Search

Why did you select Tuple Tech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tuple Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuple Tech handled everything from server management and cybersecurity to software updates and user support. Their key deliverables included 24/7 network monitoring, regular security audits, data backup solutions, and prompt technical assistance. Their comprehensive service kept our IT systems secure and efficient, supporting our daily business needs perfectly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Tuple Tech’s support, we saw a 60% reduction in IT issues and a 50% faster response time to incidents. Their proactive monitoring prevented major outages, which saved us time and money. Overall, their services directly contributed to smoother operations and increased employee satisfaction with our technology.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuple Tech’s project management was excellent, they consistently met deadlines and kept us informed throughout. Their team was responsive and adaptable, quickly addressing our concerns and adjusting plans as needed. Communication was clear and proactive, making the entire process smooth and stress-free from start to finish.

What was your primary form of communication with Tuple Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was Tuple Tech’s personalized approach, they truly took the time to understand our business needs before recommending solutions. Their proactive support and quick response times set them apart. They felt like a true partner, not just a service provider, always focused on helping us succeed.

Are there any areas for improvement or something Tuple Tech could have done differently?

No