TUATARA

BACKGROUND

Please describe your company and position.

I am the UX, CX, CRM Development and Innovation Director of Generali Polska

Describe what your company does in a single sentence.

Generali Group is one of the largest global insurance and asset management providers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TUATARA to accomplish?

• Automation of repetitive queries using a chatbot
• Launching a generative AI chatbot

SOLUTION

How did you find TUATARA?

Online Search

Why did you select TUATARA over others?

• Pricing fits our budget
• Great culture fit
• Company values aligned

How many teammates from TUATARA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Deployed the Leon chatbot on the main website www.generali.pl.
• Deployed the generative AI chatbot - Lea GTC readers for Agents

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Reducing costs 2. Opening new areas for automation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ACB Working with TUATARA to implement our chatbot, Leon, was a seamless and successful experience. Their expertise in automating our services and customer communication exceeded our expectations. In just one month, Leon was up and running, covering over 140 topics related to claims, damages and new policies, significantly reducing the load on our consultants. 
Since implementing Leon, chatbot interactions have increased by 2.5 times compared to previous sessions with our consultants. This automation has allowed our agents to concentrate on more complex queries, saving us 120 manhours monthly and reducing consultants' work hours by an hour each day. 
TUATARA’s team has been incredibly professional and supportive throughout the entire process. They demonstrated a knowledgeable and client-focused approach. They have been an invaluable business partner, consistently helping us enhance and expand Leon’s capabilities.

OWU Reader In our partnership with TUATARA to deploy the generative AI chatbot, we aimed to revolutionize our support framework for sales agents. The chatbot answers are fully based on our General Terms and Conditions, procedures and FAQ documents - it represents a significant leap in enhancing accessibility to critical insurance product information. 
Its intuitive interface and seamless integration into our agent portal underscore its utility as a 24/7 support tool. TUATARA, as our technology partner, played a crucial role in the project's success with their advanced expertise and professionalism. I would like to commend TUATARA for their dedication and proficiency, which contributed significantly to achieving our project goals. 
Their contribution not only enabled us to deliver the project on time and within scope but also positively impacted our operational efficiency and ability to swiftly adopt new technologies.

What was your primary form of communication with TUATARA?

In-Person Meeting

What did you find most impressive or unique about this company?

Openness and a complementary approach

Are there any areas for improvement or something TUATARA could have done differently?

Does not find, but rather inspires how to approach the design of business solutions

BACKGROUND

Please describe your company and position.

I am the Clerk of a university.

Describe what your company does in a single sentence.

Educates people, communicates science, conducts research.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TUATARA to accomplish?

• Create a chatbot for the university's website
• Conduct workshops for employees operating the tool
• IT support

SOLUTION

How did you find TUATARA?

bidding

Why did you select TUATARA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from TUATARA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a chatbot and supporting it, help with its development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Statistical data indicating high interest in using the chatbot on our website, high effectiveness of the tool

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The services were delivered on time, communication was efficient and smooth.

What was your primary form of communication with TUATARA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm mostly impressed by their quick responses.

Are there any areas for improvement or something TUATARA could have done differently?

Everything has been done as it should