What was the scope of their involvement?
TSN-Media built a WordPress splash page and a public-facing website for our company. Most of the other work that I've done using TSN-Media has been WordPress-based. TSN-Media can handle other CRM [customer relationship management] systems and projects outside of web development, though.
In the past, I worked for a public affairs group. We worked closely with TSN-Media on a number of client projects.
Most of the work has involved custom feature design. When we were going through the public-facing website, I used my company's resources on the design end as well. We had an in-house team of designers.
In the discovery phase with certain clients, before suggesting certain types of features, heat maps or anything of the sort, we first ran things by TSN-Media's team. They'd either give us a precise estimate, if they'd done that type of work in the past, or let us know that it would be something new for them.
TSN-Media has 3-4 project managers, but I've only worked with one of them. In 2015, we had a project for a client which involved 3 of TSN-Media's developers working fulltime, during the quality assurance phase.
I've done some work with TSN-Media's developers in the past, but most of our client interactions have been between the project management staff at TSN-Media and the client which they're serving. Once we became a good-standing client for them, TSN-Media became very open to assign resources as-needed, before a launch, during quality assurance, or for some design aspects.
TSN-Media is based in Ukraine, so their work day ends before 1 PM Eastern Time, when there are still 4-5 hours in which something can go wrong. As long as the flow of communication is there, TSN-Media will make someone available to us. Whether our project manager was available or not, TSN-Media would still identify a resource which we could contact quickly, in case the site went down or we needed to figure out any other problems.
How did you come to work with TSN-Media?
We first contracted TSN-Media through Elance. We considered a number of other candidates based on skillsets. There is another group which we use primarily for Drupal sites. If we had a pure HTML project, we probably wouldn't have chosen TSN-Media, but for more complex, custom WordPress work, they were the right fit.
TSN-Media also had the right bandwidth, typically. We also use another group for WordPress work, but they're not as reliable. I don't know if they were on-boarded before TSN-Media, but once the reliability and ability to go 'above-and-beyond' was established on TSN-Media's side, most of our WordPress work was directed to them.
How much have you invested with TSN-Media?
For the projects in which I was involved, TSN-Media's total annual cost has been between $50,000 and $75,000. We've involved TSN-Media on an average of 5 projects per year, each of them for about $10,000.
What is the status of this engagement?
We aren't currently engaged with TSN-Media on any active projects.