TRooTech Business Solutions

Introduce your business and what you do there.

I’m the CEO of Keylime Technologies, a software company.

What challenge were you trying to address with TRooTech Business Solutions?

The biggest obstacle we have is finding resources quickly, especially iOS developers, Flutter developers, and Java developers.

What was the scope of their involvement?

We’ve done many projects with TRooTech Business Solutions. The largest projects have been mobile app development. We hire them on a deliverable basis. Our team sends them the designs and requirements, and they tell us how much it’ll cost.

Sometimes, TRooTech Business Solutions starts with developing the admin, and then it might be the iOS version and then the Android version. We divide the projects into many milestones depending on how large the project is. They do web app development as well. We do a lot of React Native, Flutter, Magento, and WooCommerce projects. They’ve also developed websites from scratch with Python and other technologies.

What is the team composition?

Our main point of contact is Priyank (Founder & CTO). They supply us with whatever resources we need.

How did you come to work with TRooTech Business Solutions?

I found them on Upwork.

How much have you invested with them?

We’ve invested around $320,000.

What is the status of this engagement?

We started working together in December 2016, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I have many success metrics on the apps they’ve developed for us but those metrics aren’t solely creditable to them. TRooTech Business Solutions delivers whatever we ask them to. Everything is delivered according to our requirements. We also do development projects for customers, not only for ourselves. We’re going to continue to work with them because they have good standards. The QA process is the best that I’ve seen. They’ve been a very good partner.

How did TRooTech Business Solutions perform from a project management standpoint?

Project management is great. They assign someone to every project and have always given us great results. Their team is always on top of things. We use Trello, Basecamp, and sometimes Slack for project management and communication. They’re always quick to answer.

What did you find most impressive about them?

They have a large number of technologies they can work with. Most companies we’ve worked with before had specific technologies they worked with. What I like about TRooTech Business Solutions is we can integrate several different technologies. They’re flexible and will meet at times when it’s really late at their location.

Are there any areas they could improve?

It’d be beneficial if they had more English-speaking developers.

Do you have any advice for potential customers?

I recommend setting biweekly meetings. Have constant communication to set clear deliverables. Provide as much information as you can when you’re starting the project. One thing that works very well for them is to show them samples of what you want.

Introduce your business and what you do there.

I’m the CEO of a consulting firm.

What challenge were you trying to address with TRooTech?

We needed support in web and mobile development so we hired TRooTech.

What was the scope of their involvement?

They’ve done several projects with us. We receive projects from our clients across various industries, such as education. From there, we provide the information to the TRooTech team, and they give us a timeline, cost, and the requirements to do it.

Across these projects, they’ve provided support in web design and development, and mobile development. They’ve done work based on AWS for both iOS and Android, as well.

What is the team composition?

I’ve been working with the CEO. They also assign a project manager that interacts with us for each project, and that person manages their team, too.

How did you come to work with TRooTech?

We were introduced through a mutual contact.

How much have you invested with them?

We’ve spent less than $200,000. Each project is usually around $25,000.

What is the status of this engagement?

We began working together around June 2019 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

TRooTech works hard, and integrity plays a large role in their team. They’ve been a great support for us, and our clients have been extremely happy with the design and backend development they’ve done. Overall, they produce good work. 

How did TRooTech perform from a project management standpoint?

We work directly with the project manager for each project. The team is responsive and they deliver on time.

What did you find most impressive about them?

Their team is fast, responsive, and produces quality work for a reasonable cost. They’re also flexible and understanding — it feels like they’re part of our organization.

Are there any areas they could improve?

I don’t know of anything they could improve at this point.

Do you have any advice for potential customers?

Do your own research before reaching out to them. Have a clear understanding of your needs, and clearly communicate your expectations to them — put it in writing. They’ll be the best at doing the work. 

Please describe your company and your position there.

I am CEO of a wellbeing technology platform and app to inspire, energise and build resilience for employees, students and those needing mental health and personal development support.

For what projects/services did your company hire TRooTech Business Solutions, and what were your goals?

They manage all of our maintenance, updated our technology stack, all development of our hybrid web and phone app and content management system.

How did you select TRooTech Business Solutions and what were the deciding factors?

We had been having trouble with our existing developers in terms of poor workmanship which had resulted in losing clients. Trootech had actively been marketing on LinkedIn and we interviewed them (we interviewed about 10 similar companies). We loved their vision and passion for their industry and have been really impressed with how they communicate and their understanding of our customer needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I'm the CEO, so don't have that detail.

How many people from the vendor's team worked with you, and what were their positions?

We have around 6 people working on our project which include PHP developers, QA, IOS and Android app development, and design. As well as the senior leaders helping with strategy and UX advice.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is ongoing. We have been in our business for 10 years and have used a combination of in-house developers and outsourced. Trootech by far, are the best we have ever worked with and we are very happy with both the quality fo their work and how wonderful they are to work with.

Describe their project management style, including communication tools and timelines.

They are clear communicators and we have weekly project meetings. They are reasonably good at delivering on time, though our project is massive with multiple changing variables.

What did you find most impressive or unique about this company?

Such young entrepreneurial energy. A can-do attitude. Also, they do what they say they are going to do. It feels like a warm collaboration.

Are there any areas for improvement or something they could have done differently?

We are pretty happy with the whole process and outcomes.

Please describe your company and your position there.

I am the founder and CEO of a company dedicated to making politics more accessible to everyday people.

For what projects/services did your company hire TRooTech Business Solutions?

TRooTech built my mobile app and backend website.

What were your goals for this project?

I wanted to build a version 1.0 of my app that was well functioning, versatile, and had enough initial features to separate me from my competitors....all at an affordable price point.

How did you select this vendor?

Two years ago, I was bidding out a separate project and contacted TRooTech among other developers. I contacted Nikhil Jani, TRooTech's Director of Client Relationships, and was impressed with his professionalism, knowledge, and his wiliness to give important advice on how the app should be developed.

TRooTech lost the bid on that project and I had to unfortunately inform Nikhil that I was going with a different developer. Even though he was disappointed, he still offered advice and insisted the competing developer use Laravel as it is best approach for my app to scale. I thought: "Wow. This guy just lost a contract. He could have simply walked away angry but INSTEAD wanted to make sure the project was laid down properly by his competitor.

If I didn't know any better, I'd say he might actually care about my project." In that moment, Nikhil had created a future customer. When my next project came around, TRooTech was the obvious first choice and we were able to come to an exceptional deal.

Describe the project in detail.

I had written a lot of documents describing the scope of the project. I described the goals of my version 1.0 and we selected the path that would give me the greatest amount of content for my budget.

What was the team composition?

I was given a project manager that had all the necessary skills: Alpa Patel. She and her team developed the platform.

Can you share any outcomes from the project that demonstrate progress or success?

Well the app is just getting started, but those who have seen it are blown away with it's functionality.

How effective was the workflow between your team and theirs?

Alpa is extremely knowledgeable and talented developer. My project has many difficult concepts that needed to be explained by me and programmed by her team.

Alpa and her team were able to quickly understand them down and develop every tool my company needed, perfectly. They were professional, attentive, patient as they sifted through the chaos of American politics...an extreme task.

What did you find most impressive about this company?

Trust factor. An issue arouse with my payments, between my bank and PayPal, which severely delayed payments to TrooTech. Most companies would have shut down work, until they received payment. Nikhil trusted that I would come through with the money and didn't shut down production. My issue was resolved and we were able to stay on schedule. 

Trust is important in business, and situations like this help build healthy business relationships and rapport. TRooTech has proven to be extremely accommodating and worthy of a strong business relationship.

Are there any areas for improvement?

Everything was great, but one aspect I think can use improvement is conveying a plan of attack on specific task, prior to working on them. There were moments where work was being done on features, that I would have considered "low priority" and I would have preferred that time be spent on other aspects of the app as that would add more value to the user's experience. I think a little more back and forth would have made the hours spent more potent.

Please describe your company and your position there.

I’m the CEO for a health and wellness mobile app startup. The app is intended to simplify fitness experiences for professionals and potential clients. 

For what projects/services did your company hire TRooTech Business Solutions?

I hired TRoo Tech Business Solutions to build an MVP for my mobile app.

What were your goals for this project?

I needed the MVP to help gauge the market value for my health and wellness analytic-based solution. I wanted to test my concept with potential users and gain necessary feedback before developing the complete product.

How did you select this vendor?

I posted my request on Upwork. Out of the vendors who responded, TRooTech Business Solutions presented the strongest proposal.

Describe the project in detail.

Their team began by gathering requirements. From there, they developed the MVP for my mobile app.

What was the team composition?

We worked with Anjana (Executive, TRooTech Business Solutions) and our project manager was Chirag (Software Engineer, TRooTech Business Solutions).

Can you share any outcomes from the project that demonstrate progress or success?

The MVP fulfilled all of my expectations, and the TRooTech Business Solutions’ team met my requirements for the product.

How effective was the workflow between your team and theirs?

Although there were timezone differences, Chirag was flexible in managing the project. The team was receptive to our ideas and they made updates based on my feedback. Their listening skills made them a reliable partner to collaborate with.

What did you find most impressive about this company?

Their team was dedicated to customer success—they were attentive during every stage of the process. They truly listened to my input during the project.

Are there any areas for improvement?

It would have been great if their response time was quicker than it was, but the time difference contributed to the struggle.

Please describe your company and your position there.

I manage the research teams of a company that provides information and technology guidance services.

For what projects/services did your company hire TRooTech Business Solutions?

We contacted TRooTech Business Solutions to develop a custom enterprise solution. Our internal staff needed a web-based tool to execute and save the research materials for our client projects.

How did you select this vendor?

After reading an article about enterprise technology trends on their website, I contacted them through their online request for quotation form.

Can you go into detail about the services they provided and the scope of the project?

TRooTech Business Solutions was responsible for the design, frontend and backend development, and database. Their business analysts helped us plan the information framework before the start of the project. Afterward, their QA engineers fully tested the system with our staff when it was ready.

What was the team composition?

We worked with one UI/UX designer, one frontend web developer, two backend web developers, and two QA engineers.

Can you share any information that demonstrates the impact that this project has had on your business?

The tool is working well for our staff. We’ve encountered some unforeseen scenarios while using it, but that is on us. Given our changing business dynamics, we need to improve the tool continuously and plan to hire TRooTech to do so.

How was project management arranged and how effective was it?

I was impressed with Priyank's (CTO, TRooTech Business Solutions) management of our project. He was quite responsive about our requirements and always met our deadlines. They delivered everything on time.

What did you find most impressive about this company?

We were impressed with their work attitude. They were understanding and kind while maintaining their processes and policies.

Are there any areas where they can improve?

I wish they would offer additional services like server management and DevOps.

Introduce your business and what you do there.

We’re developing a mobile application for the preschool education market. The aim is to provide a tool that will connect parents and children, thus increasing parent engagement. I’m a co-founder of the company. We currently have two full-time and eight outsourced employees.

What challenge were you trying to address with TRooTech Business Solutions?

This was a first-year product, so we wanted to develop something in a quick and cost-effective way. We needed to find a partner who would be committed to our product’s vision as much as we were. They also needed to be able to have and apply technical capabilities without losing sight of our business objectives.

What was the scope of their involvement?

TRooTech developed the frontend of our native iOS app. Our internal designer was responsible for wireframes and mockups. Their team handled the coding around our material.

The app’s functionality is threefold, with the first part being an interface through which we can provide different activities for parents to engage in with their children. This came in the form of a simple interface connected to a backend where we post daily lists of activities and supplies for parents to see and follow.

The second part focuses on showing 30-minute videos that encourage children to participate in different activities. There’s a parental gate that ensures the child can’t access other parts of the app.

The third part encourages parents to use the app with their children every day. The first method includes a mechanism for capturing and storing memories of children engaging in activities in order to share via Facebook, Instagram, and Whatsapp.

The second way in which we encourage this interaction is through a calendar system where parents can see red or green dots for every day depending on whether they engaged in activities with their children.

Although TRooTech does provide marketing services, we didn’t leverage them. We wanted a local partner for this. They did offer a month-long maintenance period during which they helped us fix any bugs.

What is the team composition?

We mainly communicated with their project manager, but developers were involved in the background. I'm unsure how many people we used.

How did you come to work with TRooTech Business Solutions?

We looked in multiple places and evaluated 10 different entities. The three important criteria for us were: whether the companies understood our business, whether they had enough experience for the task based on their portfolio of similar work, and their ability to give advice. This was the first time we were trying something like this, and we didn’t want to scale out only to realize that the result wasn’t what it should have been.

How much have you invested with them?

We spent $6,000.

What is the status of this engagement?

We started working with them in August 2017. We’re still working together on minor enhancements, but the majority of the development is finished.

What evidence can you share that demonstrates the impact of the engagement?

Our soft launch yielded 600 downloads in the past month. We’re in the process of tweaking the pricing. The general response so far has been very positive. The product is stable and people seem to like it.

How did TRooTech Business Solutions perform from a project management standpoint?

Our conversations were structured from the beginning because we knew what we wanted and what we were doing. We had video conferencing in order to get the product to its final form after entering everything into Trello. We gave rapid feedback on what we wanted changed or fixed through WhatsApp.

The biggest advantage in working with them is that they were extremely responsive in addressing our concerns at a rapid pace. There were instances when they worked during weekends to ensure that our product reached its launch date. They gave us all the support necessary to make sure we could focus on our business and attract a customer base without having to worry about the product.

What did you find most impressive about them?

Their flexibility, speed, and ongoing support are all excellent compared to other providers I’ve worked with recently. We’ve made quite a few changes to the product after agreeing on a contract. We had to pause the project for two months at one point in order to find a team for the task because the backend wasn’t ready. TRooTech was extremely flexible in demobilizing the team on their end. They understood the fact that we’d run into a few issues.

They were fast to address our concerns. They were good at supporting us post-setup at little or no cost above the contract. Knowing we could depend on them provided us with relief even after the contract was technically over.

Are there any areas they could improve?

I was generally satisfied. Although there’s always room for improvement, the issues were minor and inconsistent.

Do you have any advice for potential customers?

It’s great to have a good designer on your team. Having a well-planned flow and structure helped us fast track the development.

Please describe your company and your position there.

Healthcare company and head of product.

For what projects/services did your company hire TRooTech Business Solutions, and what were your goals?

To improve and maintain existing app and improve new services.

How did you select TRooTech Business Solutions and what were the deciding factors?

A team of professionals that focuses on delivering the best outcomes for clients. Personal connection was a big factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Agile, pharmacy and user interface. PHP, Native Android, Native iOS, PostgreSQL and AWS.

How many people from the vendor's team worked with you, and what were their positions?

Worked directly with the directors and project lead. Around 6 people

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliverables were good and no complaints

Describe their project management style, including communication tools and timelines.

Regular communication and weekly updates through various tools

What did you find most impressive or unique about this company?

The team consisted of great people that build great companies.

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

I’m the CEO of a luxury fashion platform.

For what projects/services did your company hire TRooTech Business Solutions?

We hired them to develop our B2B platform.

What were your goals for this project?

Our goal was to create a system that integrates the supply chain and automates transactions.

How did you select this vendor?

We chose them because of their professionalism, detailed proposal, and pricing.

Describe the project and the services they provided in detail.

TRooTech Business Solutions is developing the platform and functional modules based on our business model. They’ve followed our project plan and adjusted quickly when problems came up.  

What was the team composition?

We’re working with a product manager, two developers, one tester, and one UI engineer.

Can you share any information that demonstrates the impact that this project has had on your business?

They’ve helped us shift our business online.

How was project management arranged and how effective was it?

They’re doing implementation and testing in phases. We have teleconferences twice a week.

What did you find most impressive about this company?

I was impressed with their sense of responsibility and excellent communication. They are serious about our project.

Are there any areas for improvement?

They could still improve their UI design a little bit. I’m particular about this because we're in the fashion industry, so this aspect will require a lot of attention.

Please describe your company and your position there.

I’m the CTO of a mobile app company.

For what reason(s) did your company hire TRooTech Business Solutions?

We lacked the technical expertise for this particular project.

How did you select this vendor?

We found them through an online search.

Describe the project in detail.

The project consisted of developing an app that was capable of sending text messages and making phone calls from the lock screen. This was done by allowing the contact list to be accessible from the lock screen.

What was the team composition?

We had a project manager and various programmers on board.

Can you share any outcomes from the project that demonstrate progress or success?

The project turned out as expected; all requirements were met.

How effective was the workflow between your team and theirs?

The lines of communication were always open and their responses were always timely.

What did you find most impressive about this company?

What’s most impressive is their professionalism and level of support.

Are there any areas for improvement?

The can improve on the initial steps of project planning.