Enterprise Product, Software & Mobile Development

Trigent brings 22 years of software development experience combined with a track record of over 300 successful applications projects in the last three years alone. Our Software Development Center accelerates development, transforms applications, and increases cost savings. Our software development services helps to increase development bandwidth, build and launch products faster and transform legacy applications or just maintain them at a fraction of the cost.

As a leading software development firm, we provide offshore development services to hundreds of small, medium, and large companies from requirements definition to design, development, testing, and launch.

Why Trigent?

  • Top 5 Outsourced Product Development Company
  • 300+ applications delivered in 3 years
  • 150+ products in record time since 1995
  • 4 locations – 1 in Boston and 3 in India
  • 6 patents awarded
  • Over 30% average cost savings
  • 90% repeat business
  • 75% employees are certified 
  • Scrum, 4D or Iterative - methodology to suit unique needs
  • Project management & collaboration that provide visibility and control
  • Stable, quality-certified company with proven track record
  • Flexible outsourced (onsite, offshore and hybrid) engagement models
 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1995
Show all +
Southborough, MA
headquarters
  • Trigent
    2 Willow Street, Suite #201, Southborough,
    Southborough, MA 01745
    United States
    (877) 387 4436 / (508) 4813946
other locations
  • Trigent
    #49, West Wing, 1st Floor, Khanija Bhavan, Race Course Road
    Bangalore, KA 560001
    India
    +91 (80) 2226 3000

Focus

Service lines
  • Custom Software Development
  • Application testing
  • ECM consulting and SI
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Financial services
  • Health care & life sciences
  • Information technology
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
Productivity & collaboration
Managed services

Portfolio

Key clients: 
  • Honeywell
  • Texas Instruments
  • Hewlett-Packard
  • American Heart Association

...and more!

Exponential Business Expansion with Cloud-based Project Management Application

Adosar, a NY-based company provides a complete range of architectural services to global customers.  Its comprehensive design-through occupancy project management solution helps customers to manage project information and to collaborate seamlessly with their consultants, contractors, and suppliers.

Trigent architected and developed a highly intuitive, scalable and interactive, web-enabled project management platform. The cloud-based, load balanced, device agnostic, Model-View-Controller (MVC) architecture, helps to separate internal representations of information from the way it is presented to/accepted by end users. 

The platform helped to reduce transactional lead time,  project maintenance and operational costs, and is a one-stop solution for design-to-construction projects. 

100% Success for Fortune 50’s Mobile Branding Initiative

The customer, one of the oldest multinationals in the world, owning over 400 brands in 190 countries, planned a brand-building initiative of a mobile application with promotional videos and social content that would incentivize and reward viewers. Prior to the launch, Trigent tested the application, and ensured that it was optimized for the best user experience, defect-free and high performing. Our engineers suggested various improvements that increased customer stickiness.

Global Investor Communications Company Gains Revenue and Market Share

This New York based leading global provider of investor communications and technology-driven solutions has a flagship sales, education and client communication tool. The solution allows financial advisors to deliver, thousands of articles, illustrations, interactive calculators, and videos to their clients. Trigent’s multi-tier architecture, empowered judicious use of push notifications increasing user engagement. The final bug-free, secure, scalable, and responsive application, offered a cost savings of 35-45 percent for the client.

Robust Platform Enhances User Experience for Insurance and Financial Products Company

This insurance and financial products company covering diverse markets in 49 states, the District of Columbia and Puerto Rico required a robust online presence. Trigent's SharePoint experts analyzed the existing extranet site and offered SharePoint assessment & advisory, implementation, and mobile application development services. The platform provided users with a real-time view of their request, and reduced the number of follow up queries, resulting in increased customer satisfaction. Presence on Apple and Google Play store facilitated quick user adoption increasing the number of prospects.

Validation for School Visitor Management Software

The client provides visitor management technology to over 18,000 K- 12 schools which performs an instant sex offender background check against registered sex offender databases with aggregated third-party data from 50 states in the US. The software provides instant screening, ensures accurate visitor records, and efficient reporting – to ensure the safety of students, faculty and staff. By automating high priority test cases, and manual testing of modules that could not be automated, Trigent ensured that the software has 100 percent accuracy.

Reduced Costs with Increased Content for World's Leading Genetics Information Company

This California-based, industry’s fastest growing genetic information company has brought comprehensive genetic data into mainstream medical practice to improve the quality of healthcare for billions of people. To reduce 'cost of goods sold' per test, increase content (genes) & volume, and improve reimbursement, the company’s existing complex technology platform was replaced with a user-friendly system. A robust testing framework with validation checkpoints ensured stable and reliable functionality, and enhanced user experience.

Fortune 100 Automotive Uses AWS for Collaboration

This American holding company, in the automotive sector, shares an ongoing 16+ years’ relationship with Trigent. For a recent requirement, Trigent devised a novel method to rapidly analyze issues, and try out `what if' scenarios to resolve issues in their mission-critical enterprise software that generates vehicle-specific Bill of Materials (BOMs) from customer orders generated by dealers. The mirror configuration test system (TriCon) deployed in an AWS Virtual Private Cloud (VPC) identifies and helps resolve issues, without affecting the client's official deployment and production systems. Exceptional service through smart problem solving, collaborative development, cheaper operations by using cloud resources, and improved business metrics are the highlights of this project.

Safety First for WheresTheBus

WheresTheBus wanted a solution that would make the school bus-riding experience safer, efficient and convenient for parents & students, and improve operational efficiency. Trigent built a cloud-based web/mobile unified technology solution that can be used by all stakeholders.

The application helped WheresTheBus’s business to grow from 2 to 15 districts, negated cellular data usage costs, and cemented its leadership position in the fleet management sector. With the applications, WhereTheBus can easily track vehicle movement, and driver login/logout information, increasing accountability.

Undertone’s Global Intranet Gets a Face-Lift

Undertone wanted a cloud-based information management platform for seamless communication, and collaboration across geographies at reduced operational costs. Trigent’s Microsoft certified consultants designed a robust information architecture for cloud implementation - a global intranet, linking users from eight different North American locations. The new, visually appealing intranet with awesome UI could be maintained by information workers and content authors. It resonated exceedingly well with internal customers.

Reviews

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SharePoint Solution Developed for Environmental Engineering Firm

"They were responsive to the issues we identified over the course of the development process."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Feb. 2017
Project summary: 

Trigent developed a SharePoint tool meant to manage custom health and safety plans for designated environmental waste cleanup sites. Scalability was a critical focus of the project.

The Reviewer
 
501-1000 Employees
 
Boston, Massachusetts
Manager, Corporate Health & Safety
 
Verified
The Review
Feedback summary: 

The initial rollout has been successful and has led to insights on future enhancements. The system is easy to use. Trigent was responsive and communicative, except one miscommunication about coding language that did not emerge until late in the project timeline.

 

BACKGROUND

Introduce your business and what you do there.

I work for a geotechnical environmental engineering firm. We have a national presence and close to 750 staff members. I’m the corporate health and safety manager; my job is to ensure that our staff conducts work safely. We’re involved in construction sites and environmental waste site clean-up. We don’t do the actual cleanup ourselves, but we design and recommend cleanup strategies from an engineering perspective. We do a lot of sub-surface work from a geotechnical perspective. We do the design, and we oversee the work as well. Part of that requires our staff to be properly positioned to execute the work safely, and a component of that is called a health and safety plan.

The health and safety plan encompasses information on emergency contacts, the scope of work, the associated hazards, and actions to mitigate those. We ensure that our staff understands those hazards and can appropriately manage them in the field. We define personal protective equipment needs and perform any monitoring requirements from an environmental exposure perspective. The health and safety plan needs to be generated prior to any work beginning. Staff is responsible for reviewing it, understanding the contents, and then signing off on that before the work is executed. That plan goes through an approval process to ensure it’s accurate and complete and then has to accompany them to the project site as well. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

In the past, health and safety plans were created from a Word template. Staff would go in and generate these plans, and often information from previous projects would be included in the new plan, so it wasn’t accurate. The thoroughness of the plans wasn’t to the level we needed. As information was recycled, it lost the original intent. Staff would cut information out that they didn’t think was appropriate, and that information could get carried in the template to subsequent projects and not be accurate or reflect the intent of the health and safety requirements for that particular hazard.

To improve the way in which these plans were executed, we wanted to bring a systematic approach to ensure the content would not get diluted for a project or recycled over time. That way, we had some quality control over it.

SOLUTION

What was the scope of their involvement?

From a corporate perspective, we did not have a handle on the number of projects going on at any given time. A year ago, I wouldn’t be able to tell how many health and safety plans had been generated for our company. Through the tool that Trigent has developed, we now have the ability to determine how many projects were executed in the last year. It also allows us to see the work being done at any particular time from an administrative perspective. I see everything that’s being generated through this tool.

The other component of this is that we changed the workflow so that corporate has final review and approval of these documents. Before, it was being done at a local or regional level, often by junior field staff who may not have a thorough understanding of the issues associated with that project. By changing that workflow, it added a significant amount of transparency to the work we do and ensured thoroughness and quality of the documents before they leave the office.

The previous model was one-size-fits-all. Recognizing that projects are dynamic and vary in scope and size, the tool allows us to expand or contract based on the hazards, the client requirements, the regulatory authority, and the scope of work. The document could be as small as 30 pages or as big as 100 pages, and the tool allows for that scalability. That was a critical component of the concept we implemented.

We spent a considerable amount of time developing the concept of what we wanted as well as functionality. Taking that concept and building from that is easier said than done. Once we had them on contract, we spent two weeks developing the wireframes and the functionality, so taking what was on paper and expanding on it considerably with Trigent’s involvement.

As they built out on the wireframes, they shared those with us and worked through any issues that required clarification. As we got further along, other items started to pop up that we hadn’t thought about during the initial design phase. We had a couple change orders about two-thirds of the way through the project due to an oversight on our end. Trigent’s flexibility and response to that was very helpful. They helped us work through thoughts we had for the functionality, what was feasible and what wasn’t.

How did you come to work with Trigent?

We interviewed three firms, one of which was Trigent. We learned of a couple firms through our IT department, who shared their thoughts on companies they’d worked with before. We wanted to do this on a SharePoint platform, which narrowed the field of programmers. We came across Trigent through an internet search, and I reached out to them. They gave their proposal to us based on their understanding of the scope of work and the concept we generated.

A considerable factor in choosing them was the cost. Although we had a concept, we recognized that it wasn’t an out-of-the-box tool. In developing a customized tool, we were going to encounter some challenges and issues as we went through the design and development process. So, having flexibility in cost really factored into the decision-making process.

We did our due diligence and contacted other firms they’ve work for, researching some of their previous clients, and reaching out to them to have conversations about the work. We made sure they were able to supply us with the end product.

How much have you invested with Trigent?

We spent about $110,000.

What is the status of this engagement?

We started the design sessions with Trigent in December of 2015, and then the build-out began in earnest in mid-January of 2016. The original plan was somewhere around five months to build it out, but due to the change orders, it was finished in September of 2016. We were fine with that, recognizing the add-ons over the development process. We went through the user acceptance tests, and we went live in November of 2016. After that, we retained their services for troubleshooting issues through February of 2017. After we had a comfort level with the tool, we ended the relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The outcomes are as intended. As we’ve expanded the use of the tool throughout the company, we’re getting more and more feedback on how to enhance the tool. It’s working as designed, but there are some limitations that we didn’t initially consider. Staff is starting to provide that feedback, and we’ll probably build out some of the suggestions for the enhancement.

A key component was to make the tool intuitive, and that has been successful. Our staff has commented that it’s easy to use and navigate. The approval process in the tool is quite rigid, based on how we designed it, and staff has commented on that.

Our company has moved forward with a new enterprise system, but the initial rollout was not successful. As we rolled our tool out, the timing could have been much better. The level of frustration for our staff snowballed as they started to encounter some limitations of the tool. I think that’s due to the timing of the rollout. Overall, the tool has been successful. The feedback from our staff has given us some simple solutions to implement, and we look to improve the user’s overall experience.

We did some previous SharePoint programming with a local firm, which went relatively smooth. It was a much simpler project, so it’s tough to compare.

How did Trigent perform from a project management standpoint?

Our relationship with Trigent was all over the phone, as their team is from India. All the calls had to be done first thing in the morning due to the time difference, and I sometimes feel it’s better to work things out in person. Not having that option required some adjustment on my end.

What did you find most impressive about Trigent?

We had weekly calls, and sometimes bi-weekly calls, so the level of communication was certainly there. They were responsive to the issues we identified over the course of the development process. They had a bug tracker, which allowed us to see their progress on each issue. I liked the fact that this tool was available and allowed for easy tracking of these items to closure. We had a considerable number as we went through the different phases, and it really helped ensured we were always operating on the same page.

Are there any areas Trigent could improve?

The output would be a Word version, and once it was finalized, it would be generated in PDF format. When we were providing content, it sometimes had italicized or bolded language and there would be pictures. The thought was that because it’s on the SharePoint platform, we could easily manipulate information on the back end. What didn’t come up was that some of the language they had incorporated, all had to be done in HTML. Now, HTML is not that difficult, but that came up around 80% of the way through the project. So what I thought would be a simple cut and paste or erase ultimately had to be done in HTML. That was the only surprise for me. It ultimately doesn’t impact the tool itself, but may impact the administrative component on the back end.  

Do you have any advice or suggestions for potential clients?

We didn’t engage our IT department throughout the development process. Having an IT stakeholder involved, whether it be passive or active, to provide a reality check as you go through the various phases, I think is critical. I’m not a programmer, so having someone to translate the technical aspects at times would have been very helpful. IT may have caught the backend language issue. It’s important to engage the IT department early and keep them engaged throughout the process.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Some of the user guides and manuals could have been more comprehensive. The user interface is very slick, and the output is impressive.
  • 4.5 NPS
    Willing to refer
    It hasn’t come up much, but I have mentioned Trigent once to a colleague.

Ongoing Dev for International Affairs Organization

"I've been impressed with the professionalism their leadership team brings to the table."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2010 - Ongoing
Project summary: 

Trigent supplies on-demand dev resources for all technical projects. Assigned engineers now regularly develop/implement new features into an existing website.

The Reviewer
 
51-200 Employees
 
Austin, Texas
Director of IT, International Affairs Agency
 
Verified
The Review
Feedback summary: 

Customer service is especially noteworthy. Pricing is extremely competitive for the level of quality delivered.

BACKGROUND

Introduce your business and what you do there.

I work for an organization focused on cultural exchange programs between various places abroad and the United States. I'm the director of information technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

Our organization outsources a substantial amount of its technical needs, development included. In this case, Trigent supplied the necessary resources to build our requested solution. 

SOLUTION

What was the scope of their involvement?

We used Trigent to develop and implement features on our existing website. We come up with the specs and review the scope with them before having their team build it. They're also involved in ongoing maintenance, things like bug fixes and related documentation.

How did you come to work with Trigent?

Trigent was an existing partner by the time I arrived, meaning I inherited the relationship. As far as I know, my predecessor had been very careful when it came to choosing suppliers. Trigent seems to be no exception. They already had a good track record when I joined the company.

What is the status of this engagement?

I would characterize the partnership as an ongoing success.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Trigent continues to work diligently for us and communicate well. They have a price tag that's more than reasonable, especially compared to what we'd be paying if we were to hire a domestic supplier of similar quality.

What did you find most impressive about Trigent?

I've been impressed with the professionalism their leadership team brings to the table, too. You don't always expect such a high level of service from offshore providers, but they've been able to come up with something that works.

5.0
Overall Score We never had any issues with them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    This is the reason we're with them. They have excellent value, extremely competitive pricing for offshore development.
  • 5.0 Quality
    Service & deliverables
    They produce great work and deliver when we need them to.
  • 5.0 NPS
    Willing to refer

SharePoint Migration for Regional Credit Union

"I deal with a ton of vendors and, compared to them, Trigent is excellent."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. - Oct. 2016
Project summary: 

Trigent migrated data from Microsoft Windows SharePoint 3.0 to SharePoint Foundation 2010 before finalizing the transfer to a licensed SharePoint 2013 version. 

The Reviewer
 
51-200 Employees
 
Knoxville, Tennessee
Network Administrator
 
Verified
The Review
Feedback summary: 

Key differentiators include responsiveness and a clear willingness to accommodate scope changes when project circumstances demand it.  

BACKGROUND

Introduce your business and what you do there.

Our company is a credit union based in New Jersey. I am a network administrator for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We needed to upgrade our Windows SharePoint Services 3.0 to Foundation 2013.

SOLUTION

What was the scope of their involvement?

Trigent modernized our site. We use SharePoint as a repository for internal documentation. Trigent performed the migration to Foundation 2010 as an intermediary step and then to SharePoint Foundation 2013. We had one initial point of contact from Trigent as well as a project manager and a software engineer working for us. We interacted directly with each of them.

How did you come to work with Trigent?

I Googled SharePoint migration companies and found a chart listing the top 10 ones. We considered one other company but chose Trigent because of their response time.

How much have you invested with Trigent?

The total cost of our project with Trigent was approximately $11,000.

What is the status of this engagement?

We worked with Trigent through the month of September 2016. Including the initial meetings, the project took 4 weeks to complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The data was migrated without any issues. Once the new site was up and running, we kept it in a test mode, and worked directly with Trigent's software engineer, tweaking it to our needs. This was done easily, and there were no issues.

How did Trigent perform from a project management standpoint?

We had weekly calls with Trigent. Our project manager put together a task list featuring resources and completion dates. As we went along, those dates were met on time. Our initial rep put together a nice proposal explaining Trigent's plan. It was a professional process, and it gave an indication that Trigent did this for a living.

What did you find most impressive about Trigent?

I've only dealt with SharePoint in a limited capacity and have only been part of one migration, so it's hard to have a comparison point. I deal with a ton of vendors and, compared to them, Trigent is excellent. They're responsive, made sure we were happy and worked many additional hours in order to accommodate our needs.

Are there any areas Trigent could improve?

There was a miscommunication early on regarding the hour interval during which Trigent would be working because of a time zone difference between our companies. It was something that was unclear on both of our sides, but it was quickly hammered out.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Trigent was flexible in terms of pricing, but our company is always looking to get the best deal.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Dev for Legal Services Firm

"[They were] flexible enough to work with our own established business practices."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
1996 - Ongoing
Project summary: 

Trigent develops Windows-based legal services applications for desktops on an ongoing basis. 

The Reviewer
 
51-200 Employees
 
New York Metro Area
Chief Information Officer
 
Verified
The Review
Feedback summary: 

Flexibility with changing requirements and a hands-on approach to brainstorming with clients were both cited as key differentiators. 

BACKGROUND

Introduce your business and what you do there.

We're in the litigation support business, helping lawyers in their day-to-day practice and interactions with the courts. A large part of our business now consists of process services, but we also offer publishing, couriering, and other services helping lawyers do their daily work. I am the chief information officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We use technology as a way of enabling our operations, so we don't see ourselves as a technology company per se. We had been developing using consulting resources from various places, and decided to offshore the process at one point.

SOLUTION

What was the scope of their involvement?

We've used Trigent to develop Windows applications. One of our modules is a courier program running on handheld Windows devices.

We are in charge of the design and most of the project management, in a true Agile structure based on the actual manifesto. We needed a company that could provide us with independent developers who were able to think for themselves. We maintain high-level direction for projects with small scopes, interacting with developers on a daily basis. Trigent assigned a project lead who served as a middle person, but we rely on developers working independently for each of the 5-6 projects we're running with Trigent at any point. Any escalations are done to the owner of the project on our own team.

At peak capacity, we've used 12 developers from Trigent and we maintain a team of around 10. We always interview the developers being taken on and monitor them closely for 30 days. After this, most of our developers will last on the team for 5 years or more.

How did you come to work with Trigent?

We looked at a few companies in the offshoring space and were a little hesitant regarding how a developer could work with us, as a smaller organization. One of my employees at the time had worked for Trigent and served as a reference. We called them, liked what we heard, and invited Trigent to work with us. We also spoke to 5-6 other companies, both small and big, onshore and offshore.

How much have you invested with Trigent?

I cannot provide a figure, but we've used an average of 10 developers from Trigent over the course of 10 years.

What is the status of this engagement?

We've been working with Trigent for around 10 years.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The fact that we've been using Trigent for consistently such a long period speaks volumes. If we were not happy with their performance, we would not continue using Trigent. Our company offers multitudes of services and Trigent has developed all of those offerings.

How did Trigent perform from a project management standpoint?

We monitor our projects closely and consider this operation to be an enablement of the core business. We have used Clarizen for project tracking, but we have so many open projects at any time and have a flat organization, so using tools of this kind didn't lead to efficiency increases.

What did you find most impressive about Trigent?

Trigent was flexible enough to work with our own established business practices. Like my colleagues, I'm a hands-on manager, covering business decisions and regular operations. Trigent has the ability to work with our project management leadership in an interactive manner and determine what the end-product should be based on requirements. I didn't see this flexibility when reviewing other companies. Since I am offshoring my work across the world, I need the confidence that the person assigned to it will offer a professional result in efficient time. The common belief is that a 30-60% efficiency is very good when offshoring, but our team from Trigent is more efficient than the local one.

Are there any areas Trigent could improve?

Trigent has had some growth issues, and we've changed the way in which we work, but the important thing was that they were able to remain flexible and make the needed adjustments. The good absolutely outweighs the bad. I have very few negative things to say about Trigent, and I would recommend them to people in a similar situation.

5.0
Overall Score I have dealt with other developers over the last 10 years and I would rate them much lower. Trigent is responsive, they always act on any complaints I have, and work on resolving them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I set my own deadlines, so I cannot comment on this. Developers do need to meet my deadlines, even if they need to make arrangements to sleep in the office in order to be available to speak to me at the determined hours.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I have very little experience with other offshore companies, but I've been very impressed with Trigent.
  • 5.0 NPS
    Willing to refer
    I am willing to recommend Trigent to small or mid-sized companies.

Ongoing Load Testing for Nonprofit Research Center

"[They've] been very easy to work with, accommodating, and knowledgeable."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2009 - Ongoing
Project summary: 

This engagement involves load testing for an online registration platform with an expected volume of 20,000 users spanning 2-week enrollment periods in both the spring and the fall. 

The Reviewer
 
201-500 Employees
 
Waltham, Massachusetts
Assistant Director, Jewish Studies
 
Verified
The Review
Feedback summary: 

There have been no recorded instances of unexpected server downtime in the 7-years that Trigent has been responsible for load testing, which covers over a dozen test scenarios and hundreds of thousands of processed user sessions. 

BACKGROUND

Introduce your business and what you do there.

We are the Jewish studies center of a university. We're primarily a social demographics research non-profit group studying the Jewish population through interviews, surveys and focus groups. We act as evaluators and as the tech provider of another organization focused on trips to Israel for young adults. We host and administer registration applications and the administration site for them. I am the assistant director of the program.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

Twice a year, there will be close to 30,000 people registering within a few weeks, to become eligible for a free trip, which is where Trigent comes in. We're a research company, not a software organization, but have somehow been given the opportunity to manage this registration site. In any case, we do not have the expertise here to ensure the system's operability, so that's become their role. 

SOLUTION

What was the scope of their involvement?

They didn't develop the platform, but Trigent has helped our organization perform load testing for the registration site. We need to be confident that we can handle 20,000 applications over the course of a few hours without any system failures or unexpected downtime.

The same technical resource from Trigent has been working with us throughout our 7-year collaboration. Trigent rents servers which can be used to bombard our registration site, given that our type of test requires multiple IP addresses. We run the same scripts multiple times, making sure that the load can be handled.

I usually stay in touch with our sales rep from Trigent, or whoever oversees our contract. We get in touch to discuss the scope and make sure that everything is the same since the last time we'd used Trigent.

How did you come to work with Trigent Software?

We were trying to find a local partner and did a search for "testing capabilities Boston," which led us to Trigent. We saw references, talked to people that had used them, and came to choose Trigent. We've had a good experience throughout, even if they're not local. Trigent may have a representative in the US, but the team that we've worked with is in India.

How much have you invested with Trigent Software?

The cost depends on how many days and servers we rent. We usually request 7 IP addresses and work with Trigent for one week, which has come to around $7,000 biannually, for the last 7 years. We primarily pay for the rental of the testing machines.

What is the status of this engagement?

We started working with Trigent in 2009-2010.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There were no instances of our servers going down during our tests with Trigent, or in a real environment. Ever since we started our work with Trigent, there were no cases of downtime during registrations.

How did Trigent Software perform from a project management standpoint?

We've primarily worked with one person from Trigent, and kept in touch through Skype calls, both before and during testing. He will let us know what information is showing up on their systems, and what their tools are doing, while we provide information on CPU usage, and whatever else is measured when servers are under load. We've always had a positive experience working with Trigent.

We don't have much to share regarding documents. We simply provide the link to our registration site, and a Trigent's technician will go through our 50-60-question application form, creating an Excel of that data, and sending it back to us to make sure that it matches what would come from real registrants. At the end of the engagement, we will receive a report of the results, as well as the script.

Trigent has been very flexible regarding hours, always working within Boston time.

What did you find most impressive about Trigent Software?

Trigent has been very easy to work with, accommodating, and knowledgeable. We've only used them for load testing but, for our purposes, Trigent has been very helpful.

Are there any areas Trigent Software could improve?

Trigent's tool couldn't handle HTTPS on our last testing run, so we had to turn off our secure protocol, and switch to HTTP. We plan to figure out a way for Trigent to test HTTPS in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Application Testing for Background Check Company

“Working with Trigent has been wonderful.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2014 - Ongoing
Project summary: 

Trigent provides software development and testing services for a tracking and background check app. The team conducts performance, regression, scalability, and load tests to ensure proper functioning.

The Reviewer
 
11-50 Employees
 
Houston, Texas
QA Manager, Tracking Services Company
 
Verified
The Review
Feedback summary: 

Trigent sets themselves apart from other offshore developers by their level of investment and engagement in projects. The team takes responsibility for the completion of assignments and delivers results in full. They are accessible, responsive, and quickly resolve any technical issues.

BACKGROUND

Please describe your organization.

Our company provides tracking services for visitors, contractors, students, faculty, and volunteers entering a school. We run instant background checks against our database for alleged sex offenders and other categories. Our system gives schools the option of allowing visitors in or not, protecting children from various issues. We also track individuals assigned to picking up children.

What is your position?

I am the Quality Assurance Manager. My department is in charge of testing applications before they are released to the public.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Trigent?

We needed development resources.

SOLUTION

Please describe the scope of their involvement.

Trigent was involved with the development of our software. They also assist us with testing in order to make sure that the application is working as expected. This includes performance, regression, scalability, and load tests.

Right now, we're working with 3 testers from Trigent. We manage them directly and also have on-site testers.

How did you come to work with Trigent?

I don't specifically remember, but it may have been a cold call from Trigent.

Could you provide a sense of the size of this initiative in financial terms?

I don't have this information.

What is the status of this engagement?

We started working with Trigent in October of 2014. We have an ongoing relationship with them, in a testing capacity.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I have worked with many offshore developers in the past. Working with Trigent has been wonderful.

How did Trigent perform from a project management standpoint?

Trigent has taken responsibility for our projects and delivered in full. We used Microsoft Envision for testing, which includes Microsoft Test Manager for bug testing. We also used Selenium, which is an open-source tool.

What distinguishes Trigent from other providers?

For the most part, Trigent did a great job and took responsibility for the work, seeing it through to completion. I can reach them at any time with a question.

Is there anything Trigent could have improved or done differently?

Any technical issues with our software were resolved immediately, so I have no complaints about Trigent.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

BOM Software Development for Trigent

"Trigent has a real knack for listening, understanding, and breaking down a complex problem."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
2001 - Ongoing
Project summary: 

Trigent began working with the client to build, maintain, and improve a bill of materials system. Trigent rewrote the existing program, and developed an algorithm and custom inventory system.

The Reviewer
 
10,000+ Employees
 
Chicago Metro Area
Tom Gidley
Process Information Officer, Navistar
 
Verified
The Review
Feedback summary: 

Trigent has, and continues to provide, unsurpassed quality and support. They are receptive to the client and foster a proactive, problem-solving partnership.

BACKGROUND

Please describe your organization.

Navistar produces medium and heavy-duty trucks and school buses.

What is your position?

My current job title is process information officer for product development. All development and user support of product development or engineering within Navistar comes through my organization.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Trigent?

We've been doing business with Trigent since 2001. We have a bill of materials system that we implemented in 1995, and the vendor who developed it went out of business. As you can imagine, a bill of materials system is at the heart of our business, and so we needed to find out how we would continue to support this software knowing that the creator of the software was going to go out of business. At that point, Trigent stepped in through a third party and took over the software.

SOLUTION

Please describe the scope of their involvement in detail.

We've been working with Trigent ever since 2001, building, maintaining, and improving the bill of materials system. They did a rewrite that we implemented in 2008. They also provided a patented algorithm as part of what we call the order coding process. It allows us to take a customer order and code it to make sure all the features on the order are compatible, that the order is billable, and that we can provide a bill of material to our manufacturing operations to build the product. Trigent also developed something called the spectrum system. It's an automobile part management classification system where all our new part numbers are created and managed.

How did you come to work with Trigent?

We found them through a bankruptcy lawyer who happened to know of Trigent, and Trigent was in the same location and area where our previous vendor was. We got lucky because Trigent's CTO, Chuck Rehberg, a pioneer of artificial intelligence, was part of the original AI team at our original vendor who originally produced our bill of materials system.

Could you provide a sense of the size of this initiative in financial terms?

In our relationship through the years, we've spent more than seven figures – maybe we are in the eight-figure range. Every year, we put together a set of statement of works that lays out Trigent's role for the year, which includes supporting the software, and enhancing the software. They also provide 24/7 helpdesk support on some our main components.

What is the status of this engagement?

We are still working with them.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I can tell you that from a customer perspective of Trigent, we're pleased in terms of the quality of the software. They use a scale called the CMMI [capability maturity model integration] scale, and it's a real indication of the quality of the software vendor and the processes that they follow before they deliver their software. Trigent has been consistently high on the CMMI scale, so we're very pleased in terms of the quality that we get from them in relation to the cost.

Trigent has both an onshore United States presence and an offshore presence in India, and so we can leverage a lower cost resource to do some of the more repetitive support-type functions. They do develop software offshore as well.

How did Trigent perform from a project management standpoint?

It's a joint effort. They've typically provided a project manager. Navistar has to provide a project manager as well. Trigent uses their project manager to make sure that they're on track and delivering to the statement of work, and then Navistar uses its project manager to make sure we coordinate properly with any interfaces we need to provide. Navistar is accountable for final testing and signoff for the delivery of the software and the implementation on our production servers.

We're using what's called an agile method of development, and that allows them to deliver incremental deliveries via sprints. They space out a series of sprints during the course of the project, and they do pretty well in terms of the delivering to the sprints.

What distinguishes Trigent from other providers?

Their ability to leverage onshore and offshore resources and keep the cost reasonable is distinguishing. They do deliver a quality product to us. They do have a real knack for listening, understanding, and breaking down a complex problem and coming up with solutions for that problem. We always get Trigent involved if we're struggling with understanding a problem and coming up with solutions because they have a real good knack for identifying a solution.

Is there anything Trigent could have improved or done differently?

There are some cases where they may miss a requirement. Through the years, some of the requirements we ask for get a little bit lost or skewed in translation when we give them to the U.S. Trigent president expecting them to be sent to their offshore developers. We've found that when we actually sent somebody from Navistar to India to work with the team, it helps to bridge a communication gap and make sure that the folks sitting in India understand the requirements.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Again, they’re not perfect, but they hit many of the deadlines.
  • 4.0 Cost
    Value / within estimates
    The ability to leverage offshore resources is a plus.
  • 4.5 Quality
    Service & deliverables
    Not perfect, but I think they’re above many folks. Again, it’s all based on their CMMI processes that they have for quality.
  • 5.0 NPS
    Willing to refer
    I’ve offered up Trigent through the years to be a resource or a reference to them for other potential customers.

SharePoint Implementation for Civil Engineering Firm

"Trigent gave us everything that we asked for, so we're happy."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
Project summary: 

The engagement originally involved Microsoft SharePoint development in support of modernization efforts. All objectives were met without any breaches of contract.

The Reviewer
 
51-200 Employees
 
Greater Boston Area
Vice President
 
Verified
The Review
Feedback summary: 

Proactivity and dedication to careful project scoping were both considered very impressive. Trigent has some room for improvement when it comes to communication.

BACKGROUND

Please describe your organization.

Green International offers civil and structural engineering through our office in Westford, Massachusetts. Our company has around 90 employees and we focus mainly on public sector work. We have four divisions, including water transportation, water resources, civil sites, and structural engineering, which includes both bridges and buildings. Our company has been around since the 1950s. Although we have done much work overseas, during the last 25 years we've mostly focused on the New England area.

What is your position?

I am the vice president of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Trigent?

We were planning on creating an intranet for the office a couple of years ago. Since then, we've started using Office 365, so we decided to use SharePoint as our intranet, to be used for company announcements, discussion boards, file sharing and so on. We also wanted the ability of sharing files with our clients, beyond using FTP [file transfer protocol], Dropbox, and other services. A number of our clients were blocked from using Dropbox due to lack of security. The IT [information technology] firm that we were contracting was not up to speed with SharePoint. We found that we'd need to use a more specialized developer, and found Trigent.

SOLUTION

Please describe the scope of their involvement.

Trigent has done SharePoint customization for our company. I found Trigent to be astute. We worked through teleconferences exclusively with Trigent's team in India, after an initial call with their local reps. We scheduled calls usually at 8:30 in the morning, which equated to the end of the day in India. Trigent would even plan meeting during the rest of the day, if we asked them to. We used Basecamp, which worked well.

How did you come to work with Trigent?

We appreciated the fact that, even though Trigent is based in India, they have a local office close by. A number of firms that we collaborated with in our business had used Trigent, which led us to pick them. We only reached out to one or two other candidates, but didn't have a bidding process. We talked to Trigent, having a couple of conversations back-and-forth and received a quote that was in line with our budget. Trigent seemed to be a reputable company and had a good price.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with Trigent was $14,000.

What is the status of this engagement?

We started working with Trigent three months ago [March 2016]. It was initially a two-month engagement that took a little longer to finalize due to decisions on our part. We sometimes didn't get back to them as quickly as we should have. Trigent completed what they promised and did not delay us in any way. We may want to create some custom SharePoint sites in the future for specific projects, but we're not ready to embark on this yet.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The system is live, but it's currently not being used as actively by our members as we'd have hoped. It hasn't caught up yet, but we are posting our company announcements on it, instead of having email blasts, to encourage users onto the platform. We haven't had many opportunities to test the file transfer yet.

Trigent earned their money in solving a particular problem. We've found that, in SharePoint, when someone is given access to a folder, the access is all or nothing by default. The user will have access to the whole site, which we didn't want to do. Our aim was to have project folders for clients. Trigent figured out a solution for this, doing the necessary workarounds. It wasn't a standard functionality, which we didn't consider in the beginning. Trigent gave us everything that we asked for, so we're happy. Three quarters into the project, we began to think that we would not be able to do what we wanted, which disappointed me. Once we made it clear in terms of how we wanted it to work, Trigent was able to solve it within a couple of days.

How did Trigent perform from a project management standpoint?

We worked through Basecamp, at Trigent's recommendation. It worked very well.

What distinguishes Trigent from other providers?

We never had a face-to-face meeting, from what I remember, but I did appreciate the fact that Trigent had a local presence in our area.

I haven't worked with other developers like Trigent, but I found them to be very competent. I can only compare them with three different local IT firms which, in every case, promised us the world, but failed to deliver. Even though we were working with an Indian team in Trigent's case, I felt that they were always very careful to go over the scope with us in the beginning, making sure that we were very clear on what they were going to do. Trigent did a good job on following through with the scope. I was impressed with this.

Is there anything Trigent could have improved or done differently?

The only issue we ever had with them was the fact that they tended to speak a bit fast at times. Sometimes, I had hard times with what the project manager from Trigent was saying because of his speaking rate. They tended to overexplain issues and had to pay close attention to ensure that I understood them. I know that Trigent always tried to be thorough and cover everything in the scope, but I thought that, sometimes, there was too much information, which wasn't getting to the heart of the matter.

During our collaboration with the Indian team, we noticed that the Internet connection would be very slow. There were some challenges while working through GoToMeeting, much more so than what we'd experienced in the United States. I don't know what the particular problem was, but we definitely had a lag. We worked around it, and it wasn't a deal breaker by any stretch. We might have had to spend five to 10 minutes at times getting GoToMeeting to work.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I didn't shop the project around, but Trigent had a reasonable cost.
  • 4.5 Quality
    Service & deliverables
    Trigent could improve in terms of technology used and language skills.
  • 4.0 NPS
    Willing to refer
    I would explain how the collaboration would work in terms of not having face time and being overall remote.

Long Term Resource Engagement for Catalog Manufacturer

"Trigent is in the top one or two percent of software companies I’ve worked with for support ... and quality of work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2013 - Ongoing
Project summary: 

Trigent developed a complex in-process inventory and movement tracking application to track 15 million weekly catalogs and reduce postage. The team continues to maintain the coding and interface development.

The Reviewer
 
51-200 Employees
 
Lisbon, Maine
Michael Martell
Systems Manager, Dingley
 
Verified
The Review
Feedback summary: 

Trigent’s efforts have consolidated mailing reports and reduced report processing times from days to 45 minutes. The team employs effective, efficient project management and often delivers results ahead of schedule. They also invested the time to gain an in-depth understanding of business processes.

BACKGROUND

Please describe your organization.

We are the 4th largest manufacturer of mail-order catalogs in the world. We work with around 300 publishers. Our job is to layout, plate, print, assemble, address, bind and drop-ship-mail 15 million catalogs every week.

The catalogs themselves are the only things that are sent through the postal system in paper form; everything else is done electronically. We have a seat on the PostalOne! Board for electronic communications and integration with the postal system—our company actually holds a founding seat on the board. As such, we have a lot of back-and-forth integration with the postal system, and we’re very efficient in terms of mailing catalogs.

Our company also has a strategy for combining mailing for customers who want to ship out catalogs during the same week. This includes nearly our entire customer base. We sort all names and addresses for the catalogs together, as one massive file, creating books without printing the addresses on them. We then use a device called a co-mailer, which, instead of pulling the necessary pages for putting a book together and addressing it inline, takes a finished book and adds it to the bundle. Those bundles can contain 30 different types of catalogs but, as long as they are in the sequence by which the postman walks the route, they can be delivered in sequence and have proper postage paid for each one. The postal system doesn’t care what is in the bundle, as long as the items meet requirements.

We have to be accurate to 2 in 10,000 catalogs; 99.6% of them have to be in order. There will always be a few which don’t print well, but they simply get replaced. We have to be accurate in terms of walk sequence across the entire country but the farther into the postal system’s sorting and delivery stages we enter, the more money we save. If catalogs are sent to the local post office, then we have to pay local postage. If they’re sent to a bulk center, of which there are about 50 around the country, we will save 2 cents apiece. If we have a large enough volume in order to justify the difference in trucking between going to a bulk center and going to a sorted center, we can go to those sorted centers and save 3 cents per catalog. If we go to the sorted center with bundles that can be taken off of the pallet and given directly to the postman, we can save 3.5 cents each.

Ninety-eight percent of our customers’ mail, even in the case of smaller customers, is delivered through this system. It is a meticulous process that involves a lot of just-in-time manufacturing. We have to have 30 different manufacturers’ catalogs available to go out every night to the right delivery centers.

What are your position and responsibilities, please?

I am the systems manager. My responsibilities include phone, infrastructure, ergonomics and so on.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Trigent?

We have to have a very accurate in-process inventory and very accurate tracking of the movement of things from one place to the other. This, in part, led us to our collaboration with Trigent. I have developed the logic for these systems, but trying to keep up with the coding when managing a facility like ours, combined with all of our servers and virtual environments, is a tough task.

SOLUTION

Please describe the scope of Trigent’s involvement in greater detail.

Trigent is responsible for coding and interface development for all the various projects in our company. The in-process inventory that we run for the machines that assemble catalogs, the terminals mounted on forklifts which move pallets from presses to stitchers to co-mailers and the in-and-out of physical inventory are all run by an application for which I developed the logic and which was coded by Trigent.

We have a system that picks up the barcode for the pallets of mail that are scanned by the postal system during different portions of the process. When a pallet is opened, separated and delivered to the delivery locations, all that will happen through scans of the load. We receive that information from the postal system on a daily basis through a secure interface. We can then show reporting for any mailing, down to when the pieces are ready to be delivered. This generally happens the day before reaching the customers’ mailboxes. We can track catalogs from planning all the way to the anticipated delivery the next day, live, online. This happens through an application developed by Trigent.

We can produce reports of potential locations and overall postage for each category in order to know what we’re spending on the mailing for each individual package. We’re currently working with Trigent to collect that information into a database and highlight different quarterly mailing periods for the customer so that they can see exactly what they are spending and how efficient their discounting programs are.

How did you come to work with Trigent?

We had done some work with another outsourcing company in the past. They weren’t available when we needed to develop the next piece of our in-process inventory platform. I started to look at different companies. One of the people who worked with the first developer had gone to work with Trigent. That person contacted me, and I looked at some of the things Trigent had been working on. I gave them a small project, assigning them to rewrite something which we had cobbled together in-house. Trigent took an access application and turned it into a web-based SQL solution. I then mocked-up the in-process inventory and talked to Trigent about different things that we wanted to do. After the first successful task, they followed-up on that mock-up. We consequently had proof of capability and went right into the in-process inventory. Trigent did a wonderful job with that.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with Trigent has been between $200,000 and $250,000. My chief executive officer considers the collaboration to be extremely cost-effective. The value that we’re getting from the applications developed by Trigent is excellent.

What is the status of this engagement?

We have been working with Trigent for around three years and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

Some of our projects have gone over their original estimates, in part because getting an accurate scope from our internal staff is sometimes quite difficult. We often work with higher-level people in our company. They want a magic button that will solve a problem when pushed.

Once specific example of this is a job costing application through which we monthly collect the actual costs and hours for specific jobs. Through it, we can see what our profit is for any job. That process involved capturing information on the different components of the layout and plate making for the presses, printing time, assembly time and costs for ink and paper. All of those factors have their costs; collecting this from the various tracking systems, inputting this information on a monthly basis for different jobs and calculating the output would have taken our controller a couple of days of work.

The vice president of finance wanted a solution that would automatically input that information for her. We went a step further: because so much of this information comes from different systems which were access-based, we already had databases for how many plates are produced for a job and an accounts database that tracks the amount of time necessary for a job by either days or shifts. We also had someone who could produce reports for ink and paper, so we actually expanded the scope of the request, from simply doing an input to collecting the information from different resources and putting together a review sheet which can be examined by a controller who can then determine if something is out of order.

If someone made a mistake in keying something, it would show up. Our vice president can look at this data and, when she’s happy with what the report is showing, she can choose to import the information and send it to the job costing in-post. If the data inputs come out clean the first time, the whole process will only take 45 minutes, instead of a day and a half.

How did Trigent perform from a project management standpoint?

Trigent’s team generally delivered projects on time and within budget. On our part, any development project will greatly depend on how accurate the instructions are from our customers and how well we understand the data. If we’re given a vague description, we will have to work with Trigent in order to refine the scope until the solution performs as it should.

For example, we’re now working on a functionality which will give us the ability to have period reports, rather than single-job ones for postage and mail efficiencies. Identifying the categories for mailing, as well as how postage is applied—it differs based on the weight of a piece, discounts and so on—involved collecting figures from three or four different records, rather than a single one for all different pieces. We have been working on this for a couple of weeks. Today the programmer who has been specifically working on that project nailed it. We are down to 10 million total pieces in one mailing report, with tenths of a cent difference between the projected report and the actual data.

We use Basecamp for project tracking. We can post example files, spreadsheets, and run discussions. Despite the time differential, Trigent is very good at working with us. They sent a project manager from India to our company for two days at the end of April 2016 in order for him to work with us, see all the processes, the printing, binding and everything else. He acquired a real understanding of what our processes were actually about, rather than only having an abstract view from discussions and data. This made a good impression on the staff here. We could show him what each member’s role was and their importance within the company.

We have standup calls at seven a.m. every day. We can see the work being done and discuss it using Basecamp. It’s a very good collaboration. When something is nailed down in terms of what needs to be done by Trigent, they generally beat their assigned deadlines. I have a dedicated project manager who keeps things in focus and a very good team of programmers with whom I can communicate well. We schedule and manage the development process effectively. Any time a deadline is not met, it will be because I haven’t given Trigent the information they need to accomplish the work. Trigent’s own process is excellent. 

What distinguishes Trigent from other providers?

I have not worked with many companies in terms of development, but I have worked with vendors for support, product implementation and so on. I would put Trigent within the top one or two percent of all software companies I’ve worked with for support, overall responsiveness and quality of work.

RATINGS

5.0
Overall Score  
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Trigent doesn’t have full responsibility for setting deadlines. I have to provide information to them in a way that can be used. Any delays in developing work have been due more to our side than Trigent’s. They schedule knowledgeable resources and develop
  • 5.0 Cost
    Value / within estimates
    Trigent is very cost-effective. I’ve worked with a local company in the US in the past and not had the same kind of results. I could tell them what to do and they would get it done within the timeframe but with costs that were five times higher than
  • 5.0 Quality
    Service & deliverables
    I’ve only ever engaged with one other developer in terms of having the work done directly by another company. Trigent has never failed to exceed expectations for our end product. They have been wonderful to deal with and have produced high quality work.
  • 5.0 NPS
    Willing to refer
    I have directly recommended them to people with whom I’ve talked about this type of work. I’ve also talked with potential customers of Trigent. If the work is earned, I’m very willing to give high praise. I’m a firm believer in the fact that people will

SharePoint Migration for Financial Services Firm

"We wouldn't be abe to take advantage of [the SharePoint tool] without the support of Trigent."

Quality: 
4.5
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
Project summary: 

Trigent assisted with a Microsoft SharePoint migration to an existing website. The team completed an initial setup as well as an enhancement project and provided training on maintenance and edits.

The Reviewer
 
11-50 Employees
 
Scranton, Pennsylvania
Vice President, Controller
 
Verified
The Review
Feedback summary: 

Trigent’s implementation and follow-on support has drastically improved cross-country communication and document sharing. The team migrated a substantial amount of data but remained within budget and competitively priced. They continually refined communication processes and backend support.

BACKGROUND

Please describe your organization.

We're an accounts receivable outsourcing company. We typically partner with manufacturing companies dealing with deductions in the accounts receivable world. In other words, our clients are offering a product to their customers, creating invoices and receiving short payments for them. There may be deductions for promotional items, shipment delays, or any number of things. Our company helps them by analyzing those deductions and trying to recuperate that money. We bill our clients based on a percentage of what we're able to collect for them.

What is your position?

I am a controller in the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Trigent?

We try to integrate some technology into the process in order to do our job quicker. We sometimes outsource the development effort, which is where Trigent came in.

SOLUTION

Please describe the scope of their involvement.

Trigent helped us with a Microsoft SharePoint migration for our site. We've hired them on two different occasions, each related to SharePoint. There was an initial setup as well as an enhancement project.

We had weekly calls with them and dealt primarily with a team lead. Typically, there were two or three other resources on the call with us and I'm sure that there were many others working behind-the-scenes.

How did you come to work with Trigent?

We found them through a web search. Trigent has many overseas employees, but they do have headquarters in the Boston area, so we contacted them locally and got the ball rolling. We only considered two other companies, one local and one offshore, before settling on Trigent.

Could you provide a sense of the size of this initiative in financial terms?

We've spent around $20,000 for the development with Trigent across two projects.

What is the status of this engagement?

The work has completed. Our internal team has become sufficiently versed in order to allow us to make changes, additions, and edits. If something that was beyond their capabilities came up, we would consider Trigent as a viable outsourcing option.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We're a widely-dispersed company, operating nationwide. Our staff is divided into small pockets of two to three people in each state, so communication can become difficult. SharePoint has been an ideal tool for us and we wouldn't be abe to take advantage of it without the support of Trigent. We've used it since its implementation and it has proven to be a wonderful thing. We are able to communicate across the country and share documents much easier.

Because we represent our clients transparently, we become embedded into their teams. Through SharePoint, we're able to have a client email address which we can use as our own company email. It opened up a backdoor between two worlds, allowing them to work together while also being separate.

How did Trigent perform from a project management standpoint?

When dealing with their overseas group, two potential barriers were taken into account. The first one was communication, which may not have been a big issue for the team lead, but it did get tough when dealing with backend support. The general time zone difference was also significant. When we were working, they were sleeping, and vice versa. This worked out well in one regard: Trigent would work on things during the night and we could see all the changes in the morning, having an opportunity to digest them and create a question list which their team would start working on again. The hard part was the lack of physical conversations and interaction.

Trigent was definitely in budget, but there were delays with regards to initial project timing. A lot of this had to do with the amount of data that we needed to migrate. Downloading it took a long time, which was underestimated. We came to be a few weeks behind as a result, but we stayed within the dollar budget.

The second project was smaller, and by that time, we had gotten to know each other better and knew what to expect. It ran without issues.

We didn't use any specialized project management tools. Communication was done through PowerPoint documents and spreadsheets.

What distinguishes Trigent from other providers?

They have a presence in the US, acting as their sales group, and they're competitively priced due to their overseas resources. Communication may have been a little difficult, but overall, they delivered a good product.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer