Trigent Software

Introduce your business and what you do there.

I'm the executive VP of Electra Logistics.

What challenge were you trying to address with Trigent?

We were looking to consolidate our platform, which consisted of five different websites that our logistics team had access to, into one simplified backend system.

What was the scope of their involvement?

Trigent created a web-based customized software application from scratch based on our provided requirements. Our employees previously accessed five different online boards to track our fleet of trucks, but Trigent developed a software that combined the five boards onto one site and tagged each truck with different criteria as needed, using Microsoft Azure and AngularJS to create it.

What is the team composition?

We work with one project manager and three developers. We also worked with a database architect for a few days at some point.

How did you come to work with Trigent?

They reached out to us at the right time when we had already started planning out the requirements for the project. After talking with them and looking into their previous work, it seemed like a good fit.

How much have you invested with them?

We've invested around $20,000.

What is the status of this engagement?

We kicked off the project in July 2018 and, even though we've launched the platform, they continue to help us maintain, update, and provide ongoing support as needed.

What evidence can you share that demonstrates the impact of the engagement?

Even though we just launched the platform, we're very optimistic that their work will help significantly improve internal efficiencies and save a lot of time. The code they provided is very robust, and we haven't received any complaints from users regarding its functionality.

How did Trigent perform from a project management standpoint?

They've performed very well. After a couple initial meetings, they were off and running with the project, calling me weekly to provide an update. We haven't had to micromanage their work; it's all been handled in a very organized, strategic way. They've also been proactive about catching any bugs or issues that we may have missed.

What did you find most impressive about them?

They're very autonomous, especially when provided a detailed scope of work. I didn't have to explain our requirements to them; the whole process has been very straightforward and easy.

Are there any areas they could improve?

Nothing comes to mind from this particular project.

Do you have any advice for potential customers?

If possible, provide them with very detailed requirements to help the process move along more swiftly.

Introduce your business and what you do there.

I’m the general manager of a software services and business services consulting company for organizations in the public sector. We are a small, veteran-owned company based in Fairfax, Virginia.

What challenge were you trying to address with Trigent Software?

Our main goals with the project were to reduce the development costs of our software product while also improving the velocity of updates and incorporating a fresh perspective from a new design and development team.

What was the scope of their involvement?

Our product is a SaaS cloud-based product that is used for managing the inventory of publicly owned property. We first built it back in 2012 using JavaScript as well as ReactJS for the mobile version, and there has been a pretty significant backlog of issues that developed over that time. Trigent Software is helping us to implement an agile development process to clear out some of that backlog and continue moving our product forward.

We started by going through and identifying and prioritizing any issues that needed to be fixed, putting them into a proper cadence of sprint activities as we went. After that, we really thoroughly reviewed the overall product design and came up with a set of recommendations for improvements that could be made on the UI.

Once we had all of those requirements and planned milestones in place, they set out working through all of those, and have given us the flexibility to tackle projects with the velocity that we see fit by either increasing or decreasing the development resources that we are drawing on from their bench at any given time.

What is the team composition?

There are maybe seven members of their team who are working on our project on average, including a project manager who serves as our main point of contact to help coordinate the rest of the team. From there we have a chief architect, a front- and backend developer, an AWS infrastructure developer, a mobile developer, a security developer, and a QA tester.

How did you come to work with Trigent Software?

I originally found their team through Clutch. We were looking for a team that had full-stack experience, had worked with AWS, had scalability in their team, and was a reliable and well-established partner. Trigent’s profile made it clear that they met all of those criteria, so we submitted an RFP for them and a few other companies, and eventually decided to go with them.

How much have you invested with them?

Our total investment with them has been about $100,000 so far.

What is the status of this engagement?

The project officially got started in January 2020 and has been ongoing since then.

What evidence can you share that demonstrates the impact of the engagement?

We have a regular schedule of sprints, so the accountability measures on those are mostly based on the cadence of the activity, getting everything done on time, and meeting the specific objectives for each sprint that we do. They’ve done a great job keeping up with us on all of those.

On a more anecdotal level, we have developed a really great level of comfort in our dynamic working with their team, which makes things much easier to manage because it never feels like a challenge to get them to do things that we need to be done. We’re starting to see feedback from customers roll in as we launch more and more upgrades to the product, and everything we’ve heard so far has been very positive.

How did Trigent Software perform from a project management standpoint?

Their team is always responsive and flexible in terms of scheduling. They take responsibility for getting stuff done when they’re supposed to and have even started to be able to anticipate some of our needs, which we’ve really appreciated.

Not only that, but they make recommendations in consideration of our interests and those of our clients, which shows they are thinking critically about their work with us. They use Zoom and Google Meet to stay in touch with us on a regular basis, as well as Jira for project tracking and Confluence as a document repository and for project management.

What did you find most impressive about them?

We’ve been very impressed with the customer relationship aspect of the project in terms of how we’re being managed. Their team has been incredibly professional and really demonstrated a sensitivity to what we’re trying to accomplish and how they can eliminate as many problems for us as quickly as possible.

In terms of their technical abilities as well, they’ve really showcased the ability to take on a particular task, understand what’s involved, and figure out how to resolve it without needing a great deal of direction on our end. That makes my life as a general manager a lot easier.

Are there any areas they could improve?

I don’t think I have any complaints about their performance so far. We had a very abrupt transition period when we brought them on, which was much more on us than on them, but they managed it very well anyway and I don’t think the customers noticed anything, so it really wasn’t a problem at all.

Do you have any advice for potential customers?

Articulating your deliverables and expectations right up front is the main thing you can do to set yourself up for success because they are very responsive to that sort of direct communication style. As far as the rest of it goes, they really do a good job of handling the entirety of the process, so you really don’t have anything to worry about.

Introduce your business and what you do there.

We are an industrial chemical manufacturing company for the B2B space, and I am the CIO. I oversee all of the information technology and data flow for the company, from the ERP all the way to the public-facing website.

What challenge were you trying to address with Trigent Software?

For the last 10 years, we had an in-house developer who worked on all of the internal software that enables what we do. That developer moved on, and rather than hiring another full-time developer, we looked for a partner that could help us meet the same need.

What was the scope of their involvement?

We have an internal portal for our team to look up information, place orders, and gather marketing materials, and they have worked to essentially bring more value into that system. That has included adding components to the software, handling user requests, and even overhauling and deploying our new website which allows us to better utilize Google Analytics for our SEO.

The development framework is a very standard PHP Laravel system, so we had an initial discovery meeting where I explained the technology and our expectations to them, and they took over a little at a time from there. We started with a couple of smaller projects to gauge their knowledge and ability, and they have stayed on to help with various needs and feature updates throughout the lifecycle of the company.

What is the team composition?

I primarily interact with their project manager, who helps a lot in bridging the gap between us and the development team. We started out with two developers and a QA tester, and have since grown to four developers from there.

How did you come to work with Trigent Software?

We initially brought on a partner team that didn’t work out quite as well, and one of their sales managers reached out to me on LinkedIn through a mutual connection to see if I had any general IT needs. It just so happened that when I got on a discovery call with them, we realized that they could serve in that development role as well.

How much have you invested with them?

So far, we’ve spent about $50,000, but by the end of this engagement in particular are planning to have spent somewhere around $170,000 in total.

What is the status of this engagement?

The partnership started in November 2019 and we are continuing to work together.

What evidence can you share that demonstrates the impact of the engagement?

Because of the pandemic, our company was positioned to grow a lot faster than we anticipated by supplying a lot of sanitizing chemicals to companies in the US who need it. That made it even more critical for us to have a scalable system in place to support that growth, and Trigent has been an incredible partner in helping us to get that system in place.

I’ve gotten a couple of stakeholders involved for specific marketing, design, and sales management tasks, and our conversations have all focused on the level of work Trigent has provided and how much we’ve been able to turn our technology around. They developed an understanding of our system extremely quickly and brought technical expertise and creativity to making it even better.

How did Trigent Software perform from a project management standpoint?

Their management of the project was fantastic. A lot of the time, the struggle with offshore development teams is just in communicating the business need appropriately so that the developers really take it in and turn it around. Their project manager was absolutely key in our ability to do that successfully.

Trigent provided all of the tools for managing the project, including Jira for all of the ticketing and tracking progress, as well as Skype for quick messaging back and forth with the developers and the team.

We have two scheduled meetings weekly for the whole team to regroup on progress and plans, and one with just me and the project manager in the middle of the week where we establish more of the general roadmap for the company and discuss feedback from the team.

What did you find most impressive about them?

The project management aspect of the project is definitely what puts them head and shoulders above the rest. I’ve worked with several development teams both here and at previous companies and having someone who can actually translate your business requirements into technology is an incredibly important and rare piece.

No matter what I explain to them, I am able to give them my recommendation and the reasons why we need it, and know that they will either develop it perfectly or come back to me and recommend something that will get us even more value on the business end. Because of their expertise, I make more informed decisions that position us to deliver the best value to our customers.

Are there any areas they could improve?

I’ve run into occasional communication issues with the developers when we’re in rapid development stages and need to communicate with them directly. There is probably some room for improvement in being more comfortable admitting that they don’t understand something when you explain it the first time so that you can make sure you get it right. I don’t doubt that it will improve with time as we develop more confidence in the relationship.

Do you have any advice for potential customers?

Communicate your requirements very clearly and go back over everything a few times. It can be easy to overlook the value of the project manager piece, but having them on the team will save you an incredible amount of time and money in the long-run.

Introduce your business and what you do there.

I’m the COO of a GPS-tracking solutions company.

What challenges were you trying to address with Trigent Software?

We needed SaaS development services to develop a solution for GPS vehicle tracking.

What was the scope of their involvement?

They developed a database that runs on Linux. The platform works with camera providers that have APIs that feed into our database. 

They helped us from the beginning, including outlining our requirements for the project. Their team built everything from the ground up. They act as our primary development team and continue to provide support. 

What is the team composition?

We’re currently working with a team of six people, but we’ve worked with up to 12. We’ve had the same project manager the entire team. The team composition has been pretty consistent too; there isn’t much turnover. 

How did you come to work with Trigent Software?

We interviewed 3–5 companies. I think we may have received a referral or otherwise just found them on Google. We felt comfortable with their initial bid, so we decided to move forward. 

How much have you invested in them?

We’ve invested over $330,000. We spent about $100,000 per year. 

What is the status of this engagement?

We started working with them in February 2017, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re constantly trying to tweak and improve our processes. They’ve been flexible in working with us and fixing bugs as they come up. We use a ticketing system to track the technical issues that we have with the platform. 

We’re getting good value for our money, and they’re a trustworthy partner. Our experience has been positive because they’re ethical and knowledgable of the industry. 

The work they’ve done is the backbone of our business. If we didn’t have them, we wouldn’t be in business. 

How did Trigent Software perform from a project management standpoint?

We use Teams to help us with file sharing and collaboration. They also have company email addresses with us to give them more seamless access. We have regular phone calls on Mondays and Wednesdays. Communication is key when working with an offshore vendor. 

What did you find most impressive about them?

The consistency of project leadership is most impressive. 

Are there any areas they could improve?

Sometimes, when we need additional team members, it takes longer to onboard them than anticipated. However, it can be hard to find good talent, so that’s understandable. 

Do you have any advice for potential customers? 

Treat them as a partner, not just an offshore vendor. 

Introduce your business and what you do there.

I’m the president and founder of Surge Transporation, a third-party logistics and transportation brokerage.

What challenge were you trying to address with Trigent Software?

We wanted to partner with a tech company that could help us build the capability to provide real-time API pricing to one of our customers.

What was the scope of their involvement?

One of our larger companies gave us specs on how to write into their system for API calls. We introduced those to Trigent Software and asked them to build our system. In addition to that, I had to select some rating engines to build the integration with. 

We also had to build our algorithm for what we want to do with the pricing information we’re aggregating from the other engines. There was a combination of servers we had to select for hosting.

As far as technologies, the team’s using JSON, and we’re doing some XML conversions into JSON. 

What is the team composition?

I primarily have two points of contact. When we started the project, we worked with about five or six people in the architectural stages. Now that we’re live, there are a few people working on maintenance, and two people doing EDI. Altogether, it’s been about 10–12 people coming in and out as needed.

How did you come to work with Trigent Software?

One of their reps reached out to me on LinkedIn in July 2019. I had a call with them, and I could tell what they were offering was more advanced than what we needed, so we agreed that we wouldn’t be able to utilize their expertise. 

When the opportunity presented itself, I reached out to Trigent Software right away. 

How much have you invested with them?

We’ve spent between $65,000–$70,000.

What is the status of this engagement?

We’ve been working together since October 2019. It’s an ongoing process that I believe is turning into a long-term partnership.

What evidence can you share that demonstrates the impact of the engagement? 

The pricing engine Trigent Software created works very well. It’s a huge deal for our company to be able to participate in this digital marketplace environment that’s transforming the landscape of transportation, logistics, and supply-chain. It’s a real game changer for us. Out of 18,000 competitors, we’re one of 40 or 50 with this capability.

Originally, we partnered with Trigent Software to build one tool for one customer. Now, we’re rolling it out to multiple customers. It’s turning into a much larger project than what was in the initial scope of work.

How did Trigent Software perform from a project management standpoint?

My level of satisfaction with the project is a 10. We use Jira for project management, and had daily and weekly phone calls with the team. 

What did you find most impressive about them?

Their expertise and their capability to build a solution from scratch is noteworthy. The team really understands how to extract information to create something from nothing. I was really impressed with how much time they spent understanding what we needed and the speed with which they were able to deliver and get us to market.

Are there any areas they could improve?

Nothing comes to mind. I’m very satisfied.

Do you have any advice for potential customers?

I wholeheartedly endorse working with Trigent Software.

Introduce your business and what you do there.

I’m QA director for Securly. We’re a web safety company, offering solutions to schools and parents.

What challenge were you trying to address with Trigent Software?

We wanted to hire qualified and scalable resources for testing purposes.

What was the scope of their involvement?

We started with a QA team of about two members of Trigent’s team who worked on a specific project. There wasn’t a technology aspect of their responsibilities; they worked on normal functions. Later, we hired more members of their team for a development project. During that project, they helped with the development of a VMS.

What is the team composition?

I worked with about three QA analysts and 3–4 people worked on the development project.

How did you come to work with Trigent Software?

We reviewed 3–4 vendors that came through references. We compared their processes, technologies, and services. We also assessed each vendor’s scalability, and Trigent was flexible. Cost was another factor that influenced our decision.

How much have you invested with them?

We’ve invested around $494,000 in their services.

What is the status of this engagement?

We hired the initial QA team members in August 2019 and brought the developers on board in March. That project ended in November 2020.  

What evidence can you share that demonstrates the impact of the engagement? 

Their QA analysts executed the tasks that we handed them. We didn’t specifically measure their performance on tasks. However, we observed the way that they executed and followed tasks. Their team completed their tasks in reasonable timeframes. We would like to hire the QA teammates who worked with us from Trigent.

How did Trigent Software perform from a project management standpoint?

There wasn’t much management required. However, their selection process was great. Trigent always gave us qualified candidates.

What did you find most impressive about them?

I was impressed by their diligence and commitment to their work. Their team completed their assigned work within the timeframe given to them. I didn’t see them slacking.

Are there any areas they could improve?

I would’ve liked to have had a more technical member of Trigent’s team to have analyzed our infrastructure and then led a consultation call during which they gave us ideas for improvements.

Do you have any advice for potential customers?

For QA, I would definitely recommend them. Their knowledge and recruitment process are better than those of other vendors. Overall, their experience, management, and hiring are great.

Introduce your business and what you do there.

We’re a leading provider of integrated security systems. We provide visitor management, volunteer applications, and emergency management services, and the bulk of our clients are K-12 schools. I manage the QA team in the company. We’re responsible for testing apps before sending them out to clients.

What challenge were you trying to address with Trigent Software?

We needed resources to make sure that we delivered with quality and speed.

What was the scope of their involvement?

Trigent Software is providing manual and automated testing. We first worked with them when we were rearchitecting our app.

What is the team composition?

We have 11 resources from Trigent Software in India, and we plan to expand the team.

How did you come to work with Trigent Software?

Our SVP of operations had worked with them in the past, and we started off with two resources. We looked at 2–3 providers in total.

How much have you invested with them?

The cost so far is close to $1 million.

What is the status of this engagement?

We started working with Trigent in October or November 2014, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We track KPIs for Trigent Software’s team based on accountability, dependability, skillset, punctuality, creativity, ability to deliver on their own, ability to build a scalable process, and ability to listen and leverage data to make decisions.

How did Trigent Software perform from a project management standpoint?

We have a test manager in India that works with them directly. He makes sure that there are no ambiguities or roadblocks and passes information to me. I go to India almost every year to meet with the team and pass them our values and objectives. 

We’ve made Trigent part of our family, so to speak, and we’ve lost only 1–2 members over the years. With the pandemic, everyone’s working online, and their team is always accessible.

We’re using Microsoft Teams, and we have sprint demos and retrospectives with everyone on our side and theirs. We’re using Azure DevOps as a development repository. We post findings and different information on it.

What did you find most impressive about them?

Their ability to take charge and make decisions is impressive. They also embrace continuous improvement. As we’ve grown as a company, we’ve come up with new processes and ideologies. 

We’ve gone from a mom and pop shop to having over 100 employees in the US. Every time I come up with a new process, Trigent Software embraces it. They listen generously and put the team first.

Are there any areas they could improve?

We had an assessment for 2020 last week, and one of the things I brought up was that they could build a scalable process and be proactive.

Do you have any advice for future clients of theirs?

Trigent Software is a great company to work with, and they deliver, but there needs to be two-way communication. The client can’t just sign a contract with them and expect miracles. 

Introduce your business and what you do there.

I’m the lead QA engineer at Rally Health, a healthcare company.

What challenge were you trying to address with Trigent Software?

We were working with an offshore company and had issues with tasks not being completed on time. There were a lot of miscommunications and we needed a new provider.

What was the scope of their involvement?

Trigent Software provides manual application testing of mobile iOS and Android apps. It’s for 10–15 different devices. They help us to run around 1,000–2,000 test cases when needed.

What is the team composition?

I had a main point of contact but I communicated with a lot of the team. There are around 10 resources. If I need another resource, I can get them.

How did you come to work with Trigent Software?

We were one of the first companies who worked with them. Now, they are a huge organization. My manager suggested them.

How much have you invested with them?

We’ve spent $50,000–$199,999.

What is the status of this engagement?

We started working together in January 2018, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

As they got ramped up, it became a smooth process for any new person coming in. They took full responsibility and made sure that person was ramped up. That was really good. We had less time spent onboarding. Once someone is on the call, we know they’re trained.

How did Trigent Software perform from a project management standpoint?

At the start, it took time for them to ramp up but once they were in a flow, nothing stopped them from excelling and learning new things. There was a time we had to be on top of things and had to have calls regularly.

Once the process was in place, we didn’t have to spend much time explaining what needs to be done. Emails and calls were sufficient. They execute the tasks every day. They’re very accustomed to everything now. On a scale of 1–10 for project management, I’d give them an eight. We use Jira for project management.

What did you find most impressive about them?

It’s easy to work with them. They foster a professional and friendly environment.

Are there any areas they could improve?

They could improve on consistency in some cases.

Do you have any advice for potential customers?

I recommend people who are self-starters and want to grow in the field of QA. They give a lot of opportunities. Trigent is a good vendor for people first entering the software world.

Introduce your business and what you do there.

I’m the senior business analyst and project manager for Freight Forwarder; we work mostly with U.S.-based customers who import from overseas.

What challenge were you trying to address with Trigent?

We needed a partner to rebuild our customer platform. We have a small IT team, and the project was too large for them to handle alone, so we began looking for outside help.

What was the scope of their involvement?

I managed the project and designed the requirements, and Trigent did about 80% of the development. The rest was done in-house. They rewrote our entire legacy application, implementing the new solution according to our specs. They moved the app to Java, using Angular for the frontend. We have a legacy DB2 database that we wanted to keep, so Trigent made sure that would work in the new app.

The entire app is for our customers to be able to track and trace their freight and access all sorts of other information. Trigent made the new interface similar to the old so that customers could easily transition, but they also implemented state-of-the-art technology to make maintenance easier. They integrated the platform with our database as well as our imaging system. We went live with the first version of the app in July and are currently working on the follow-up release.

What is the team composition?

We had a project manager with a team of about seven people.

How did you come to work with Trigent?

My boss found a few companies, and we interviewed two of them. Trigent made the best first impression and seemed to understand our requirements, so we hired them.

What is the status of this engagement?

We began working with them in August 2017.

What evidence can you share that demonstrates the impact of the engagement?

We’re extremely happy with the quality of work. The product has few bugs, and our customers are pleased. The app looks better and works faster than the previous version.

How did Trigent perform from a project management standpoint?

They have phenomenal project management skills. They’re organized and fix bugs quickly and efficiently. We mainly use Jira, email, and weekly conference calls to communicate.

What did you find most impressive about them?

Their team performs incredibly well and asks thorough questions. They’ve been engaged throughout the entire project and are the best third-party partner I’ve ever worked with.

Are there any areas they could improve?

It took a while to get the project off the ground in the beginning, but that’s because they were hiring new people.

Do you have any advice for future clients of theirs?

I highly recommend working with them. I’d do a new project with Trigent in a heartbeat.

Introduce your business and what you do there.

I’m the VP of Software Delivery for Newforma Inc. We specialize in AEC Project Implementation Management software for the architecture, construction, and engineering industry.

What challenge were you trying to address with Trigent Software?

We needed to improve regression testing for releases of our enterprise software. We had 10 quality engineers on the team, and there was a lot of feature work that needed to be researched, developed, and investigated. I needed onsite expertise so that our team wouldn’t spend almost a quarter of the time doing regression testing.

What was the scope of their involvement?

Two different teams from Trigent support us. A functional regression test team manually tests our Windows-based client-server software. Their team uses TestRail and a defect tracking system. They also utilize Jira and Confluence, 2 Atlassian applications for issue tracking and document control management. Their automation engineer test team uses SoapUI and Postman but also implement and execute the GUI with TestComplete automation framework. Both teams work with Microsoft technologies.

What is the team composition?

We average around seven people on the team. I work with a test manager, a QA lead, four functional quality engineers, and two automation engineers.

How did you come to work with Trigent Software?

I previously worked with Trigent on a similar project while at a different company. They did an excellent job of following written test cases. Their team was also creative. They had technical expertise and automated functional test cases as needed. As a result, Trigent was the first team that I considered to tackle this challenge.

What is the status of this engagement?

We started working with Trigent around January 2016, and it’s an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement? 

We manage 6 releases over the course of a year. The fact that we still heavily rely on them after five years is a success metric. If their team didn’t accomplish what we needed them to accomplish, we wouldn’t keep them on board.

How did Trigent Software perform from a project management standpoint?

They’re an integral part of my team. I send the project manager and the QA lead our release plans, and they organize test cases to fit our timeframe with our QA manager. If there’s a risk that they won’t hit a milestone, their team will put in the effort to ensure that we hit it. They’re willing to work around their personal schedules to meet their commitments.

What did you find most impressive about them?

I’m impressed by Trigent’s commitment. Their turnover rate’s low. Out of the seven people who work on our account, I’ve worked with the same 4–5 people over the past four years. I’ve worked with the same test manager, QA lead, and a couple of engineers.  

Are there any areas they could improve?

Communication’s always an important factor, especially with an offshore team. We easily communicate with the test manager who speaks English well. The rest of their team’s a little quieter, which is fine. However, communication’s one of the biggest challenges when working with any offshore team.

Do you have any advice for potential customers?

We onboarded Trigent’s test manager and QA lead in person. They then brought that information back to their team. That’s critical for any offshore collaboration. It’s also important to keep communication lines open to ensure everyone’s on the same page.