Trigent Software

What evidence can you share that demonstrates the impact of the engagement?

The speed of their programming is impressive. We can send them a lot of tickets, and they finish everything quickly. We're able to work much faster with them than with any previous provider. They are very accurate, and they ask a lot of questions. They won't proceed with a project until they completely understand what we hope to accomplish. There are a lot of algorithms involved, but take time to comprehend our needs. Cost savings is considerable, and they work with us on major projects in the industry.

How did Trigent Software perform from a project management standpoint?

Our president has a daily meeting with them. We never face any issues with time difference. We ask a lot of them, and they really go out of their way to satisfy us.

What did you find most impressive about them?

Integrity is very important to me. If Trigent say they'll do something, they do it. If something is beyond their understanding, they work hard to ask questions until they can complete the work. They have good programmers, and their deliverables are excellent.

Are there any areas they could improve?

The concept of credit is different in India, and we did have to spend time with them explaining our usage and allowance of credit with our clients. That's just a cultural thing we needed to explain, and they picked it up very quickly.

Do you have any advice for potential customers?

Reach out to their leadership team and meet with them face to face. They spent two days with us, and we got to know them. They're much more multi-faceted than they appear, and they allocate people quickly to our projects, no matter how diverse.

What evidence can you share that demonstrates the impact of the engagement? 

Their work is pretty good in general. For example, they achieved a 40% improvement in efficiency in one of our in-house apps that captures pictures. The previous version had a fairly poor design that stored images in a database. Trigent enhanced the app by pushing the pictures to the cloud. They’ve also done quite well in working on new cloud technology and agile functionality. 

How did Trigent perform from a project management standpoint? 

We practice scrum methodology. There were a couple of bumps in the beginning, but they quickly got those ironed out. They're doing quite well now. I spend close to 50% of my time with the Trigent team every week.

What did you find most impressive about them? 

Their rates are very competitive. I also appreciate their hunger for knowledge. Trigent is great at following directions and adapting to what they’re told. They come up with good solutions and recommendations. They don’t hold back, which is quite welcome. 

Are there any areas they could improve? 

To be honest, I can't think of anything right now. 

Do you have any advice for potential customers? 

They offer good flexibility in terms of staffing needs depending on your workflow. Last year we looked at our plans and realized we didn’t need much of their time, and they were able to dial down the support. We had a huge amount of work at the beginning of this year, so we really appreciate being able to increase the team size on demand.

What evidence can you share that demonstrates the impact of the engagement?

We’re extremely happy with the quality of work. The product has few bugs, and our customers are pleased. The app looks better and works faster than the previous version.

How did Trigent perform from a project management standpoint?

They have phenomenal project management skills. They’re organized and fix bugs quickly and efficiently. We mainly use Jira, email, and weekly conference calls to communicate.

What did you find most impressive about them?

Their team performs incredibly well and asks thorough questions. They’ve been engaged throughout the entire project and are the best third-party partner I’ve ever worked with.

Are there any areas they could improve?

It took a while to get the project off the ground in the beginning, but that’s because they were hiring new people.

Do you have any advice for future clients of theirs?

I highly recommend working with them. I’d do a new project with Trigent in a heartbeat.

What evidence can you share that demonstrates the impact of the engagement?

Our product’s downtime, which is dependent on Trigent’s programming and our cloud service provider, is negligible. Our customers depend on us to stay up and running all the time. If the server crashes or there’s a technical issue, Trigent addresses it immediately.

Partly to Trigent’s ever-evolving work and consistency, we haven't lost a customer. They help us create innovative solutions and features that our customers depend on. Our customers don’t even think about switching to another service because of our products’ great functionality and performance.

How did Trigent perform from a project management standpoint?

Their project management is great. They have their own project managers who make sure everything is going well. They really care about quality, and we have a great relationship because of that. We conduct calls with the PHP team three times a week and calls with the mobile team two times a week. We use screen-sharing technology and stay up to date through a software tracking system, which updates tickets and reports nightly. Our overall experience with them, from low-level developers to senior managers, has been excellent thus far.

What did you find most impressive about them?

First, their ability to deliver what we need is excellent. We were a small company, and they fit our startup needs then. Now that we’re bigger, they can provide additional resources.

Second, their adaptability to project needs is great. If we need a new person or the scope changes, they’re seamless in managing their people and resources.

Are there any areas they could improve?

We do a great job of managing the time zone challenge, but it can get annoying. This is obviously not something they can control though.

Do you have any advice for potential customers?

Work with Trigent to overlap knowledge between new and old developers. It can be difficult starting out with just one developer when you're growing quickly. Talk to their managers about building your development team.