Enterprise Product, Software, Cloud,Infrastructure

Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment.

Trigent’s decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.

We offer end to end consulting services, design, development and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence.

As a leading software development firm, we provide offshore development services to hundreds of small, medium, and large companies from requirements definition to design, development, testing, and launch.

Why Trigent?

 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1995
Show all +
Fayville, MA
headquarters
  • 2 Willow Street, Suite #201, Southborough,
    Fayville, MA 01745
    United States
other locations
  • #49, West Wing, 1st Floor, Khanija Bhavan, Race Course Road
    Bangalore, KA 560001
    India
  • IT Park, 34, Aundh Road, Bhau Patil Marg, Aundh
    Pune, MH 411007
    India

Focus

Service lines
  • Custom Software Development
  • Cloud Consulting & SI
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Financial services
  • Health Care & Medical
  • Information technology
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
Productivity & collaboration
Managed services

Portfolio

Key clients: 
Navistar, NEPC, Honeywell, Texas Instruments, Hewlett-Packard, American Heart Association, ...and more!

Fortune 100 Vehicle Manufacturer Benefits from Cloud

This American holding company is a leading manufacturer of commercial trucks, buses, defense vehicles, and engines shares an ongoing 16+ years’ relationship with Trigent.

For a new requirement, Trigent devised a novel method to rapidly analyze issues, and try out `what if' scenarios to resolve the problems in their mission-critical enterprise software.

The mirror configuration test system (TriCon) deployed

in an AWS Virtual Private Cloud (VPC) identifies and helps resolve issues, without affecting the client's official deployment and production systems.

Exceptional service through smart problem solving, collaborative development, cheaper operations by using cloud resources, and improved business metrics are the highlights of this project. Know More.

Safety First for WheresTheBus

WheresTheBus wanted a solution that would make the school bus-riding experience safer, efficient and convenient for parents & students, and improve operational efficiency.

Trigent built a cloud-based web/mobile unified technology solution that can be used by all stakeholders.

The application helped WheresTheBus’s business to grow from 2 to 15

districts, negated cellular data usage costs, and cemented its leadership position in the fleet management sector. With the applications, WhereTheBus can easily track vehicle movement, and driver login/logout information, increasing accountability. Read More.

100% YoY Growth for Bioinformatics Company

This California-based bioinformatics is the industry’s fastest growing genetic information company. To reduce 'cost of goods sold' per test, increase content (genes) & volume, and improve reimbursement, the company’s existing complex technology platform was replaced with a user-friendly system. However, there were constant glitches and performance issues.  

Trigent’s QA & Testing Center of Excellence

tested the application to ensure stable and reliable functionality.

With Trigent’s involvement, this genetics company is steadily aggregating the world’s genetic tests into a single service with higher quality, faster turnaround time and lower prices. Know More.

Increased Sales Efficiency for the World’s Largest Brewer

The number one brewer in Europe and one of the largest by volume in the world is backed by a large sales force responsible for bringing in the revenue and growing the business across the globe. The geographically dispersed sales team needed a single integrated workspace that can be accessed from desktop and mobile apps.

Trigent built Office 365 based robust platform

with a simple UI, easy navigation, and secure environment.

The portal has since become integral to the sales function and on a broader level to the business owners, providing them with a dashboard view of sales performance.

This single integrated portal now offers seamless collaboration and communication for the entire sales operations of this  company. Read More. 

A Surge in Customers for Insurance Company

Established in 1974, this insurance and financial multinational provides comprehensive insurance solutions across diverse markets in 49 states in the US.

The organization was unable to meet it’s business growth plans even though they offered economical products and user-friendly services. 

Trigent’s domain consultants suggested building a mobile-enabled extranet site which provides end-users with all

their product and services information. The self-service feature and FAQs, along with real-time views of requests, decreased the number of follow up queries, resulting in increased customer satisfaction. Presence on the Apple and Google Play store facilitated quick user adoption expanding the number of prospects. Read More.

 

User Experience Validation for Fortune 50 company

The customer, one of the oldest multinationals, owning over 400 brands in 190 countries, conceptualized a country-wide brand-building initiative that would run on mobile devices.

Keeping in tune with the large scale branding initiative’s tight deadlines, Trigent consulted, implemented, and tested a user-friendly mobile application.  The app, loaded with promotional videos and social content, incentivizes

and rewards viewers instantaneously.  The defect-free application was optimized for the best user experience, and performance.

Partnering with the customer and going beyond the limitations of the contract, Trigent’s engineers provided consulting services and suggested several intuitive features which resonated well with this Fortune 50 brand. Read More.

Cloud-Based Construction Management Application

Adosar, a NY-based company provides a complete range of architectural services to global customers.

This company wanted a comprehensive design-through occupancy project management solution to help customers to manage project information and to collaborate seamlessly with their consultants, contractors, and suppliers.

Trigent conceptualized, architected, and

developed a highly intuitive, scalable and interactive, web-enabled project management platform. This has helped to reduce transactional lead time, project maintenance and operational costs, and is a one-stop solution for design-to-construction projects. Know More.

 

 

Unified Platform for Undertone

Undertone, a division of Perion Network Ltd. provides cutting-edge technology solutions for the world’s leading brands.

As a leader in cross-platform synchronized digital branding for the world’s most prominent brands, Undertone needed to ensure exemplary services to partners and customers.

Trigent suggested an integrated portal to enhance internal communication and collaboration to help teams across

geographies to react in real time to customer requirements and reduce transactional time.

Trigent’s Microsoft certified consultants designed a robust cloud-based information management platform. Information workers and content authors could maintain the new, visually appealing intranet with an easy user interface. Read More.

Workflow Automation for Global Trading Co.

The client is a global trading company spread across 63 countries with 120 offices, focused on domestic trading, import/export, and overseas trading of various products.

This company’s operations was impaired by information silos and a large volume of unstructured manual data. The cost of managing the non-electronic data and the time involved in operational activities was resulting in escalating costs, lower

productivity, and wasted person-hours.

Trigent automated workflows for manual and offline data management.  The well-designed SharePoint workflow reduced manual work, increasing operational efficiency, and cost savings by over 50%. Read More.

Integrated School Safety Solution

This leader in integrated school safety technologies is trusted to protect over 23,000 K-12 schools nationwide. Their visitor management software is updated 24/7, with national records of registered sex offenders. A simple lapse in updating of records would result in inaccurate management of visitor records by trusted schools and partner institutions and potentially jeopardize the safety of students, faculty, and

staff.

Trigent’s experienced engineers with in-depth knowledge of the Transportation Management segment advised an automated data retrieval and management process. The system ensured that all registered schools, at daybreak, would have the updated list of offenders to manage their visitors and ensure the safety of students, faculty, and staff. The system continues to have 100 percent accuracy since Trigent’s intervention. Know More.

SharePoint Unites Law Firm

This company is the second largest group of healthcare attorneys in the U.S. It is viewed as a dynamic, forward-thinking law firm by its clientele ranging from large publicly traded entities to early-stage startups. This law firm’s strength lies in its counsel’s ability to deliver on-target results to meet the needs of today’s healthcare laws and regulations.

To manage customer queries, the attorneys rely on their

existing application to learn, share and collaborate. However, the legacy system with its complex workflow was a bottleneck hindering knowledge sharing.

Trigent’s SharePoint experts developed a slick portal, with attractive branding, enhanced security, and easy search options. The company lives up to its reputation as the go-to company for healthcare clientele for all matters related to regulatory and legal requirements. Know More.

Reviews

Sort by

Web Development Outsourcing for Group Insurance Company

“Integrity is very important to me. If Trigent say they'll do something, they do it.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
July 2018 - Ongoing
Project summary: 

Trigent Software provides software development and platform support for a group insurance procurement company. They provide maintenance services and work on updates and regulation changes on three platforms.

The Reviewer
 
11-50 Employees
 
Wilkes-Barre, Pennsylvania
Roger Howell
CEO, Howell Benefit Services, Inc.
 
Verified
The Review
Feedback summary: 

The speed and efficiency that Trigent Software provides far exceeds any previous stateside vendor. They take time to understand the need, even when algorithms or processes are complex. They ensure both considerable cost savings and strong, multi-faceted programming.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a technology company with a flagship software. We are actively involved in group insurance procurement, enrollment, and billing. We have our own source code that utilizes API technology to provide quotes for rates for multiple products. I'm the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

Historically, users ask for quotes and go through a three- to five-week process. Through complicated software, we've broken that process down to about 90 minutes. A lot of data passes through the software, and it takes care of the entire process. Another company started work on the project, but it became too large and too varied. Cost became a factor, so we decided to move offshore.

SOLUTION

What was the scope of their involvement?

They do our programming, testing, and DevOps, and our relationship continues to grow. We have two active sites with different carriers in all 50 states. We're constantly working with them on updates, and some of the statements of work are very large. We go in and change rates or support new state regulations. They do site maintenance for us, and we work with them very closely on all those changes. Not only have they improved what we had originally, they've also built a lot of new technology and a couple of platforms for us.

What is the team composition?

They have an office in Massachusetts, and we've worked with a few people from there. They also sent team members from Bangalore to work with us. We work with about 12 people who contribute ideas to the platform, led by a project manager in India and some contacts stateside.

How did you come to work with Trigent Software?

We found them through a web search. We knew what we wanted, and we vetted several companies through phone interviews. We had a good feeling about them, and we met with their U.S. team in person. They had a complete, detail-oriented proposal, and we decided to hire them.

How much have you invested with them?

I'd guess we've spent around $350,000.

What is the status of this engagement?

We've worked with them for a little over a year, beginning in July 2018. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The speed of their programming is impressive. We can send them a lot of tickets, and they finish everything quickly. We're able to work much faster with them than with any previous provider. They are very accurate, and they ask a lot of questions. They won't proceed with a project until they completely understand what we hope to accomplish. There are a lot of algorithms involved, but take time to comprehend our needs. Cost savings is considerable, and they work with us on major projects in the industry.

How did Trigent Software perform from a project management standpoint?

Our president has a daily meeting with them. We never face any issues with time difference. We ask a lot of them, and they really go out of their way to satisfy us.

What did you find most impressive about them?

Integrity is very important to me. If Trigent say they'll do something, they do it. If something is beyond their understanding, they work hard to ask questions until they can complete the work. They have good programmers, and their deliverables are excellent.

Are there any areas they could improve?

The concept of credit is different in India, and we did have to spend time with them explaining our usage and allowance of credit with our clients. That's just a cultural thing we needed to explain, and they picked it up very quickly.

Do you have any advice for potential customers?

Reach out to their leadership team and meet with them face to face. They spent two days with us, and we got to know them. They're much more multi-faceted than they appear, and they allocate people quickly to our projects, no matter how diverse.

5.0
Overall Score We've given them very difficult projects, and they're magnificent. They take their work seriously, and they never tell us no.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They're very conscious of deadlines, and they're realistic with estimates.
  • 4.5 Cost
    Value / within estimates
    They're very reasonable, and they never overcharge.
  • 4.5 Quality
    Service & deliverables
    They deliver exactly what we ask for.
  • 4.5 NPS
    Willing to refer

SharePoint Dev for Manufacturing Work Sites

"The professionalism of their employees stood out."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Feb. 2019
Project summary: 

Trigent developed a SharePoint platform for internal use. Other deliverables included automated online forms.

The Reviewer
 
201-500 Employees
 
Hartland, Wisconsin
Network Admin, Manufacturing Group
 
Verified
The Review
Feedback summary: 

The launch of the SharePoint platform has improved the connection between geographically separated work sites. Trigent is a task-oriented partner with an effective management process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a conveyor belt systems company and I work in the IT department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigent?

We needed someone to set up a SharePoint platform for our internal network.

What were your goals for this project?

We wanted a multilingual SharePoint platform for our four international work sites.

SOLUTION

How did you select this vendor?

We saw and liked their marketing campaigns.

Describe the project and the services they provided in detail.

They created our SharePoint platform along with automated online forms.

What was the team composition?

The team consisted of five people, including a team leader.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The SharePoint platform has improved cohesion between our various work sites.

How was project management arranged and how effective was it?

Their team leader was very effective and kept everyone on task.

What did you find most impressive about this company?

The professionalism of their employees stood out.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We worked through the difference in time zone.
  • 5.0 Cost
    Value / within estimates
    They offer good value.
  • 5.0 Quality
    Service & deliverables
    They were great to work with.
  • 5.0 NPS
    Willing to refer

IT Services for Real Estate Investment Trust

"They come up with good solutions and recommendations. They don’t hold back, which is quite welcome."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Trigent provides ongoing IT support for a variety of apps. They also create new functionality and support the development of new cloud-based solutions.

The Reviewer
 
1-10 Employees
 
New York, New York
Director of App Dev, Real Estate Trust
 
Verified
The Review
Feedback summary: 

Efficiency improved 40% in one photo-based app since Trigent was first engaged. Their team keeps the project moving through constant communication, providing critical status updates throughout the engagement. They accept constructive input well, but also bring creative ideas of their own to the table at a reasonable value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the director of app development for a real estate investment trust. I look at the development of all IT-related solutions and software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent? 

We needed additional resources to support existing IT processes as well as new IT development requirements.

SOLUTION

What was the scope of their involvement? 

Trigent deals with the development of new requirements for our existing IT-based solutions and applications. They work in C#, .NET, agile-based technologies, and the Microsoft stack. We have a stack of existing applications that they support. They also create new functionalities, assisting me in developing and designing new solutions. I’ve been working with them on a brand new development using cloud-based technology. 

How did you come to work with Trigent? 

I was brought into this role a little over a year ago, and they were hired before my time. They were a replacement for another company that we were using for IT support. It didn’t work out, so Trigent was brought in based on a peer recommendation. 

How much have you invested with them?

I think a rough estimate of cost would be $120,000 to date.

What is the status of this engagement? 

The project began around 2015, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work is pretty good in general. For example, they achieved a 40% improvement in efficiency in one of our in-house apps that captures pictures. The previous version had a fairly poor design that stored images in a database. Trigent enhanced the app by pushing the pictures to the cloud. They’ve also done quite well in working on new cloud technology and agile functionality. 

How did Trigent perform from a project management standpoint? 

We practice scrum methodology. There were a couple of bumps in the beginning, but they quickly got those ironed out. They're doing quite well now. I spend close to 50% of my time with the Trigent team every week.

What did you find most impressive about them? 

Their rates are very competitive. I also appreciate their hunger for knowledge. Trigent is great at following directions and adapting to what they’re told. They come up with good solutions and recommendations. They don’t hold back, which is quite welcome. 

Are there any areas they could improve? 

To be honest, I can't think of anything right now. 

Do you have any advice for potential customers? 

They offer good flexibility in terms of staffing needs depending on your workflow. Last year we looked at our plans and realized we didn’t need much of their time, and they were able to dial down the support. We had a huge amount of work at the beginning of this year, so we really appreciate being able to increase the team size on demand.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for Logistics Company

“...we're very optimistic that their work will help significantly improve internal efficiencies...”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2018 - Ongoing
Project summary: 

Trigent developed a custom software application, combining logistics information from five sites into one system, using Microsoft Azure and AngularJS. They provide ongoing support as needed. 

The Reviewer
 
11-50 Employees
 
Fort Worth, Texas
Trey Arolfo
Executive VP, Electra Logistics
 
Verified
The Review
Feedback summary: 

Trigent built a highly functional, robust platform that will allow the company to access information in a more efficient way. They continue to be easy to work with and highly communicative, working autonomously and proactively through each step.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the executive VP of Electra Logistics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We were looking to consolidate our platform, which consisted of five different websites that our logistics team had access to, into one simplified backend system.

SOLUTION

What was the scope of their involvement?

Trigent created a web-based customized software application from scratch based on our provided requirements. Our employees previously accessed five different online boards to track our fleet of trucks, but Trigent developed a software that combined the five boards onto one site and tagged each truck with different criteria as needed, using Microsoft Azure and AngularJS to create it.

What is the team composition?

We work with one project manager and three developers. We also worked with a database architect for a few days at some point.

How did you come to work with Trigent?

They reached out to us at the right time when we had already started planning out the requirements for the project. After talking with them and looking into their previous work, it seemed like a good fit.

How much have you invested with them?

We've invested around $20,000.

What is the status of this engagement?

We kicked off the project in July 2018 and, even though we've launched the platform, they continue to help us maintain, update, and provide ongoing support as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Even though we just launched the platform, we're very optimistic that their work will help significantly improve internal efficiencies and save a lot of time. The code they provided is very robust, and we haven't received any complaints from users regarding its functionality.

How did Trigent perform from a project management standpoint?

They've performed very well. After a couple initial meetings, they were off and running with the project, calling me weekly to provide an update. We haven't had to micromanage their work; it's all been handled in a very organized, strategic way. They've also been proactive about catching any bugs or issues that we may have missed.

What did you find most impressive about them?

They're very autonomous, especially when provided a detailed scope of work. I didn't have to explain our requirements to them; the whole process has been very straightforward and easy.

Are there any areas they could improve?

Nothing comes to mind from this particular project.

Do you have any advice for potential customers?

If possible, provide them with very detailed requirements to help the process move along more swiftly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them to others.

Legacy Application Rewrite for Freight Forwarder

“They’ve been engaged throughout the entire project and are the best third-party partner I’ve ever worked with.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Trigent rebuilt an existing app, moving it to Java but maintaining the DB2 database. They collaborate with the in-house team and are currently working on a follow-up release to the first version.

The Reviewer
 
201-500 Employees
 
New York, New York
Andreas Tyart
Project Manager, Laufer Group International
 
Verified
The Review
Feedback summary: 

Trigent is efficient and does high-quality work. The end users like the new app, which is sleek and easy to use. The entire team is communicative and responsive, making them a reliable and trustworthy partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior business analyst and project manager for Freight Forwarder; we work mostly with U.S.-based customers who import from overseas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We needed a partner to rebuild our customer platform. We have a small IT team, and the project was too large for them to handle alone, so we began looking for outside help.

SOLUTION

What was the scope of their involvement?

I managed the project and designed the requirements, and Trigent did about 80% of the development. The rest was done in-house. They rewrote our entire legacy application, implementing the new solution according to our specs. They moved the app to Java, using Angular for the frontend. We have a legacy DB2 database that we wanted to keep, so Trigent made sure that would work in the new app.

The entire app is for our customers to be able to track and trace their freight and access all sorts of other information. Trigent made the new interface similar to the old so that customers could easily transition, but they also implemented state-of-the-art technology to make maintenance easier. They integrated the platform with our database as well as our imaging system. We went live with the first version of the app in July and are currently working on the follow-up release.

What is the team composition?

We had a project manager with a team of about seven people.

How did you come to work with Trigent?

My boss found a few companies, and we interviewed two of them. Trigent made the best first impression and seemed to understand our requirements, so we hired them.

What is the status of this engagement?

We began working with them in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re extremely happy with the quality of work. The product has few bugs, and our customers are pleased. The app looks better and works faster than the previous version.

How did Trigent perform from a project management standpoint?

They have phenomenal project management skills. They’re organized and fix bugs quickly and efficiently. We mainly use Jira, email, and weekly conference calls to communicate.

What did you find most impressive about them?

Their team performs incredibly well and asks thorough questions. They’ve been engaged throughout the entire project and are the best third-party partner I’ve ever worked with.

Are there any areas they could improve?

It took a while to get the project off the ground in the beginning, but that’s because they were hiring new people.

Do you have any advice for future clients of theirs?

I highly recommend working with them. I’d do a new project with Trigent in a heartbeat.

5.0
Overall Score I'm very happy.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They meet deadlines, for the most part.
  • 5.0 Cost
    Value / within estimates
    They’re a good value.
  • 5.0 Quality
    Service & deliverables
    They do great work.
  • 5.0 NPS
    Willing to refer

Legacy Re-Development for Insurance Broker

“Trigent met each challenge I threw their way … ”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug.2016 - Ongoing
Project summary: 

Trigent developed a web app to replace an outdated internal management system. Using various Microsoft technologies, they created an intuitive and user-friendly platform with improved data entry processes.

The Reviewer
 
11-50 Employees
 
Worcester, Massachusets
Adam Macek
Business Analyst, Quaker Special Risk Insurance
 
Verified
The Review
Feedback summary: 

Now in the final stages of the project, Trigent is making final touches and bug fixes to ensure that the app performs to the expected standards. So far, the system runs seamlessly and efficiently. The team’s organized approach to project management and driven work ethic led to a lasting partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a business analyst at Quaker Special Risk. We are an insurance broker in Worcester, Massachusetts, that specializes in property and casualty insurance. I’ve been with the company for about 13 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We were using an agency management system that was developed by our in-house team about 15 years ago. The system was getting too old to accommodate our business needs, so we were looking to either upgrade or replace it. We considered a lot of different directions, both established shelf products, and custom-built options.

SOLUTION

What was the scope of their involvement?

The engagement started with a five-week discovery process, where two representatives from Trigent visited our headquarters. We had meetings to analyze each screen and feature of our legacy system and determine how the new iteration needed to work. Following that phase, the team created an estimate and timeframe for the project.

Instead of a desktop application, the new system operates as a web app. The platform has an entirely new look, but a similar operative flow. We wanted to ease our staff into using the new app, rather than introduce them to a dramatically different system. Initially, we were just looking to rewrite, but with all of the improvements and changes we’ve made so far, it looks like a completely new platform.

The Trigent team used a .NET framework, with other current Microsoft technologies, to create the application. It’s supported by a Windows server. The platform streamlines our data entry processes. In the old system, we had to enter the same data in four different spots, in the new system, we only have to enter data once. The application is projected to launch in October. In the future, we plan to integrate new features.

What is the team composition?

In general, we work with a team of 10 from Trigent, with one acting as a project manager. Sometimes, we scale the team up or down to accommodate the workflow.

How did you come to work with Trigent?

I found them through a Google search for developers in our area with experience in the insurance industry. We spoke to a few agencies, but Trigent made the best first impression. Their team offered the flexibility needed to customize our application rather than being strapped to a specific plan, which is what we were really looking for.

How much have you invested with them?

So far, we’ve spent between $700,000–$750,000 on their services.

What is the status of this engagement?

The engagement started in August 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Currently, we’ re finishing up the project, but we plan to keep some Trigent staff on for future maintenance and enhancements. We used Bugzilla to document all the bugs that needed to be fixed, and the team has diligently handled all of those. We’re happy with the results we’ve seen so far and were very hopeful leading up to the launch. Internally, we’ll be able to operate with more efficiency. It is a very smooth, user-friendly, and well-designed platform.

How did Trigent perform from a project management standpoint?

Trigent’s team is very organized and consistently shares project updates to assure all parties are on the same page. For communication, we utilize multiple channels. We mainly stick to email and Skype, but we also use phone calls, GoToMeeting, and an Amazon-based tool to track the project. On occasion, we have team members on site, and we plan to have one come to our office to help with the system’s launch.

What did you find most impressive about them?

Trigent met each challenge I threw their way, they found a way to accomplish the most challenging tasks. They are dealing with a lot of insurance terminology that falls outside their industry, but I can trust they’ll develop a good understanding of what we’re looking for.

Are there any areas they could improve?

They were aggressive with their original estimates for the cost and completion date. I’ll also take part of the blame for that because we continued to make changes as we moved through the project.

Any advice for potential customers?

I recommend clients looking for this type of development hire Trigent.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for GPS Bus Tracking Platform

"Our overall experience with them, from low-level developers to senior managers, has been excellent thus far."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Mar. 2012 - Ongoing
Project summary: 

As an outsourced provider, Trigent is the primary development resource, offering software, web, and mobile services. A key aspect of their work is the maintenance of a geolocation-driven and notification product.

The Reviewer
 
1-10 Employees
 
Boston, Massachusetts
Josef Winkler
Founder & CEO, WheresTheBus LLC
 
Verified
The Review
Feedback summary: 

Trigent's quality coding nearly eliminates crashes, helping boost customer retention to an all-time high. Their managers adhere to strict guidelines to ensure top-notch deliverables and ease logistical concerns. They're adaptable, seamlessly integrating new developers or features as requested.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president WheresTheBus LLC. We provide GPS bus tracking for schools, and also have an app for parents to know when the bus will arrive.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

One of our key developers was leaving to pursue another opportunity, so I needed to find another development resource.

SOLUTION

What was the scope of their involvement?

Basically, Trigent's team handles all of our software development. We have a project lead in charge here in the U.S., but he works directly with the Trigent teams. We use two teams, a PHP and desktop application team and a mobile app team.

At the beginning of a project, we define the product and customer needs to them. However, if it’s more technical or we're wondering how to do a certain feature, they’ll collaborate with us and guide us through the technical concepts.

Our PHP team codes our backend cloud database. This team programs our real-time view, real-time reporting, GPS data, and UI. Our mobile team manages our app for Android and iOS apps, which are programmed to report bus schedules and times. The teams handle user testing and error corrections for their individual platforms as well. They also assigned a project lead here in the U.S. to relay information.

What is the team composition?

I started with them by just working with one of their developers. We quickly ramped up their services. We now work with six of Trigent's PHP developers, four of their mobile developers, and one of their project leads. We also work with two India-based project managers that oversee their work.

How did you come to work with Trigent?

We searched everywhere and eventually found Trigent online. It turns out that their senior executives were only 20 minutes away from me and met with them face to face. This U.S. presence, combined with their programmers overseas and capabilities, convinced me to hire them.

How much have you invested with them?

We've invested $1 million in total thus far.

What is the status of this engagement?

We started in March 2012 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our product’s downtime, which is dependent on Trigent’s programming and our cloud service provider, is negligible. Our customers depend on us to stay up and running all the time. If the server crashes or there’s a technical issue, Trigent addresses it immediately.

Partly to Trigent’s ever-evolving work and consistency, we haven't lost a customer. They help us create innovative solutions and features that our customers depend on. Our customers don’t even think about switching to another service because of our products’ great functionality and performance.

How did Trigent perform from a project management standpoint?

Their project management is great. They have their own project managers who make sure everything is going well. They really care about quality, and we have a great relationship because of that. We conduct calls with the PHP team three times a week and calls with the mobile team two times a week. We use screen-sharing technology and stay up to date through a software tracking system, which updates tickets and reports nightly. Our overall experience with them, from low-level developers to senior managers, has been excellent thus far.

What did you find most impressive about them?

First, their ability to deliver what we need is excellent. We were a small company, and they fit our startup needs then. Now that we’re bigger, they can provide additional resources.

Second, their adaptability to project needs is great. If we need a new person or the scope changes, they’re seamless in managing their people and resources.

Are there any areas they could improve?

We do a great job of managing the time zone challenge, but it can get annoying. This is obviously not something they can control though.

Do you have any advice for potential customers?

Work with Trigent to overlap knowledge between new and old developers. It can be difficult starting out with just one developer when you're growing quickly. Talk to their managers about building your development team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already do recommend them all the time.

Software QA for Genetic Information Company

“They’re a really good company to work with for software QA.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2015 - Ongoing
Project summary: 

Trigent provides quality assurance resources to augment internal teams responsible for feature and regression testing.

The Reviewer
 
201-500 Employees
 
San Francisco, California
Director of SQA, Biotechnology Company
 
Verified
The Review
Feedback summary: 

Assigned team members have picked up industry-specific knowledge quickly, and communication is smooth. The SQA resources are consistent, efficient, and responsive to client needs. An openness to feedback has furthered the partnership over time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the Software QA lead of a genetic information company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We wanted a team to augment the software testing function, both for manual and automated tests.

SOLUTION

What was the scope of their involvement?

Trigent provides Software QA resources for helping feature test various applications depending on our need. In addition, they do automated and regression testing within our test framework.

​​​​​​What is the team composition?

Trigent team members work under a SQA Lead. There are application specific team member interactions when needed.

How did you come to work with Trigent?

When investigating different vendors, Trigent was very responsive to our requirements. They provided a team of SQA engineers with the necessary technical skills faster than some of the other companies we were talking to.​

​​​​​​What is the status of this engagement?

We started working together in May 2015 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Trigent team has picked up domain knowledge at a quick pace. They understand SQA and perform all aspects of the required work in a diligent and responsible manner.

How did Trigent perform from a project management standpoint?

Trigent manages their team members; however we do project management for our work. The interactions work out great in that Trigent team members perform their tasks efficiently. All team members are flexible and independent. For communication, we use Slack, video conferencing, Jira, and a test management tool. We interact multiple times per week and haven’t experienced any issues with communication.

​​​​​​What did you find most impressive about them?

Trigent has good SQA engineers and are responsive to our needs.

​​​​​​Are there any areas they could improve?

Trigent meets our expectations in all required areas. They approach us regularly for feedback and are constantly working to improve areas based on our discussions.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They deliver when we communicate that we need certain things.
  • 4.0 Cost
    Value / within estimates
    Their costs are comparable to those of other companies.
  • 4.5 Quality
    Service & deliverables
    They deliver what we need.
  • 5.0 NPS
    Willing to refer
    I would recommend them. They’re a really good company to work with for software QA.

Web App Dev for Non-Profit Organization

“Everyone is very complimentary of the finished product.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Mar. 2015 - Dec. 2017
Project summary: 

After assisting with scope and software requirements, Trigent built an enterprise web app for a national nonprofit. The app provides curricula and interactive forums in an ASP.NET framework.

The Reviewer
 
51-200 Employees
 
Eureka, Missouri
Senior Director, Youth Development Non-Profit
 
Verified
The Review
Feedback summary: 

Anchored by reliable code, the app performs well within expectations. Trigent was responsive and flexible throughout the process, providing quick turnaround for coding requests.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a national nonprofit, serving over 35,000 teens nationwide. I am the senior director of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We wanted to build out an enterprise web application to give our national network of partners necessary tools and resources to deliver our programming and collect data.

SOLUTION

What was the scope of their involvement?

They joined us after our internal discovery phase, fairly early on in the project. We developed the scope and software requirements together before they built out the web application. The software is broken into several sections. We deliver programing to people in different municipalities and states. Those partners build out their resources from grant money or private funds. We then grant them access to the utility, which provides curriculum, exercises, and interactive forums. Teens can interact with their peers, and we can capture demographic and attendance data from each team. The app tracks the number of engagements each child participates in longitudinally, along with what occurs during those engagements. That data is then aggregated to set benchmarks and compile reports. This allows us to determine the impact of our programs.

The app is built on ASP.NET, and some of the components—like the forums—leverage existing .NET technologies.

What is the team composition?

I worked primarily with our project manager, Lingesh [Senior Manager, Trigent].

How did you come to work with Trigent?

Based on our internal discovery process, we created a request for proposal, which we circulated out to a number of different organizations. We had very strict guidelines, and chose Trigent for their documented experience and reputation. They were already established, and had a number of customers with similar projects. They also bid within our budget and original timeline.

What is the status of this engagement?

We started work with them in February or March 2015. Their participation just finished in December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The code is reliable. We had a period built into our original timeline for bug fixes, and the app performs to our expectations. The system serves a number of people outside of our organization, and everyone is very complimentary of the finished product.

How did Trigent perform from a project management standpoint?

They were very responsive, and were flexible. We typically had morning meetings to avoid calling them in the middle of the night in India. In our principal development phase, we had weekly meetings, then we met daily during the period of bug fixes, before returning to weekly meetings.

Most of our exchanges were through Google Sheets. We considered Basecamp or Bugzilla, but both offered more complexity than we needed.

What did you find most impressive about them?

They provide very quick turnaround on simple coding requests.

Are there any areas they could improve?

No, they did very well.

Do you have any advice for potential customers?

It’s always wise to scope the project properly. Recognize the importance of strong project management, or your productivity may flounder.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We had a very aggressive deadline, and they met it.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We were very happy with what they delivered at the end of the primary development phase. It was just a matter of working through some of the bugs and re-scoping some elements.
  • 4.0 NPS
    Willing to refer

Fleet Management Dev for Information Security Company

“They figured out the solution and implementation. ...I enjoyed a hands-off role and felt confident in doing so.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Oct. 2017
Project summary: 

Trigent integrated a data system with an extant PHP app using multiple APIs and a jQuery and Kendo UI to create a GPS tracking and fleet management platform.

The Reviewer
 
11-50 Employees
 
San Francisco Metro Area
President, Security & Investigation Platform
 
Verified
The Review
Feedback summary: 

They delivered on project requirements exactly as designed. The developer took on the nearly the full breadth of work and needed little management. Quick to follow-up, customer satisfaction is a high priority. Future implementation of project management tools is recommended.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a software company that specializes in GPS tracking, fleet management, and hours of service solutions for the trucking industry. We work in information security as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent?

We were looking for talented developers to essentially merge two systems into one GPS tracking and fleet management platform.

SOLUTION

What was the scope of their involvement?

We communicated our design needs and introduced the relevant APIs. They integrated our existing PHP application with another data system using APIs on the backend. jQuery and Kendo UI were used to create the frontend. The platform allows users to pull information from another system and access it through our system. This allows management staff to quickly access vital information like driver hours of service, location tracking, or service violations.

What is the team dynamic?

The team consisted of one project manager and one developer.

How did you come to work with Trigent?

We were actively looking for developers when they reached out to us via email. Trigent always followed up and it became clear they had the right developers for our needs.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

This project lasted from August 2017–October 2017. We plan on hiring them for additional projects in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered exactly what we designed, worked through any issues that arose, and made sure I was happy with the results. The platform actually works and we’re moving it into production soon.

How did Trigent perform from a project management standpoint?

We didn’t have frequent meetings after the scope of work was agreed upon, as the developer handled everything. The few meetings we did have went well and took place mostly through Skype.

What did you find most impressive about them?

They figured out the solution and implementation with little management required. I enjoyed a hands-off role and felt confident in doing so. I didn’t have to tell them how to do things because they reliably figured it out on their own. Projects rarely go that slowly so I found it noteworthy.

Are there any areas they could improve?

They could benefit from integrating a project management platform into their process. Having detailed meetings over Skype can be a hassle. If they had a central place to collaborate and address potential issues the product would’ve been even better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer