What evidence can you share that demonstrates the impact of the engagement?
We have a regular schedule of sprints, so the accountability measures on those are mostly based on the cadence of the activity, getting everything done on time, and meeting the specific objectives for each sprint that we do. They’ve done a great job keeping up with us on all of those.
On a more anecdotal level, we have developed a really great level of comfort in our dynamic working with their team, which makes things much easier to manage because it never feels like a challenge to get them to do things that we need to be done. We’re starting to see feedback from customers roll in as we launch more and more upgrades to the product, and everything we’ve heard so far has been very positive.
How did Trigent Software perform from a project management standpoint?
Their team is always responsive and flexible in terms of scheduling. They take responsibility for getting stuff done when they’re supposed to and have even started to be able to anticipate some of our needs, which we’ve really appreciated.
Not only that, but they make recommendations in consideration of our interests and those of our clients, which shows they are thinking critically about their work with us. They use Zoom and Google Meet to stay in touch with us on a regular basis, as well as Jira for project tracking and Confluence as a document repository and for project management.
What did you find most impressive about them?
We’ve been very impressed with the customer relationship aspect of the project in terms of how we’re being managed. Their team has been incredibly professional and really demonstrated a sensitivity to what we’re trying to accomplish and how they can eliminate as many problems for us as quickly as possible.
In terms of their technical abilities as well, they’ve really showcased the ability to take on a particular task, understand what’s involved, and figure out how to resolve it without needing a great deal of direction on our end. That makes my life as a general manager a lot easier.
Are there any areas they could improve?
I don’t think I have any complaints about their performance so far. We had a very abrupt transition period when we brought them on, which was much more on us than on them, but they managed it very well anyway and I don’t think the customers noticed anything, so it really wasn’t a problem at all.
Do you have any advice for potential customers?
Articulating your deliverables and expectations right up front is the main thing you can do to set yourself up for success because they are very responsive to that sort of direct communication style. As far as the rest of it goes, they really do a good job of handling the entirety of the process, so you really don’t have anything to worry about.
The client’s customers have been happy with the ease of use and user-friendly interface of the solution. Despite facing a severe time zone difference, Trigent Software was able to meet all communication and project management expectations, and the team continues to impress with routine maintenance.