Triface International

Please describe your company and your position there.

I am the director of Valirium Limited, an online retailer, selling elegant watches.

For what projects/services did your company hire Triface International, and what were your goals?

My goal was to have 4 short videos which showcase the different watches I have within my collection. Triface International were hired to animate these products and create a sleek and stylish video x4

How did you select Triface International and what were the deciding factors?

This was my first business venture, I decided to review companies that I found via google searches. Triface International came up in many of my search terms. The customer reviews were positive and i found the staff to be friendly, informative and quick to respond.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

Triface took the time to understand my initial requirements very early on in the process, prior to any commitment being made. Triface supplied me with some examples of the work they had completed previously, which had the same style.

After these discussions, I found Triface to be very communicative, explaining what was happening and what processes were being undertaken - examples and updates were provided to me every step of the way

Who did you work with and what was the feedback process like?

The feedback was fantastic, Triface had a real understanding of what I needed to achieve - They were open to suggestions and any adjustments were no problems at all. My correspondence has been with Chittranjan, who I have found to be very helpful and understanding.

Can you share any outcomes from the project that demonstrate progress or success?

The work on my videos was undertaken by their GM: Mohit who really has done a fantastic job - the quality of my videos is far higher than my initial expectations. The outcomes is high-end, slick and elegant - the colours are vibrant and background minimalist, which just adds to the quality of my videos

Describe their project management style, including communication tools and timeliness.

Communication with Triface was brilliant, I was consistently updated with the progress of the project, any questions I had were answered in a very short space of time - additionally, Triface were positive and open to any suggestions / alterations. A first class service

What did you find most impressive or unique about this company?

Its hard to point one particular aspect. My whole interaction with Triface has been a positive one. Their skills are amazing, the end product really did exceed my expectations. Their communication style is personal and they are very responsive - When I need more work done, I will be coming back to TriFace International

Are there any areas for improvement or something they could have done differently?

Nothing, they exceeded my expectations

Introduce your business and what you do there.

I'm an executive at a gaming company.

What challenge were you trying to address with Triface International?

One of our clients had the requirement to create an animation, and we outsourced it to Triface International.

What was the scope of their involvement?

We started by giving Triface International the storyboard and the basic concept of the company. After that, they put that story into a film and created visuals based on the campaign that we had devised. They created 3D models of the mascots and characters we used and then made the entire story based on the storyboards and the movement.  Currently, they're doing work ad hoc to the requirements.

What is the team composition?

I've been working with one person who is my main point of contact.

How did you come to work with Triface International?

I searched for agencies, and while searching the internet, I came across their reviews — they were rated in the first spots and had good customer reviews, so I decided to contact them. I decided to go with them because they were within our budget and would make this for us within the required timeline for the project.

How much have you invested in them?

We've spent $3,200 with them so far.

What is the status of this engagement?

We have been working with them since November 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re working on the second phase of the project, where we’re taking the animation that they created to the consumers and target audience. We can tell that Triface International has been doing a commendable job; our team and the client are delighted with it. 

How did Triface International perform from a project management standpoint?

They’re very professional. When we started the project, they gave me the phases and timelines for how they would do the project, and they’ve kept them. In terms of communication, we use email.

What did you find most impressive about them?

They deliver good quality work within a limited time; that’s one of the highlights I like about them.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Understand your requirements first, give them a clear project scope, and then discuss what they’ll be delivering.

Please describe your company and your position there.

I'm the owner of the Company and holder of the patent.

For what projects/services did your company hire Triface International, and what were your goals?

Our ShowerBlast is an energy efficient product design that saves users shower times and heightens the shower experience. It was difficult to communicate those issues. Triface assisted in communicating the ease of install, ease of use and water savings involves with the product.

How did you select this vendor and what were the deciding factors?

Selection was made online!

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with the business plan an concepts. We communicated the issues and Triface went step by step in the process asking for our feedback as they developed the 3D animation.

Who did you work with and what was the feedback process like?

We worked directly with the Founder and CEO "Chittranjan S. Dunakhe and the feedback process was timely and professional.

Can you share any outcomes from the project that demonstrate progress or success?

Too early to tell. We just downloaded the final version and will be testing for feedback in the next several weeks.

Describe their project management style, including communication tools and timeliness.

Ease in communication; speed in their response and clarity and quality in the final outcome.

What did you find most impressive or unique about this company?

They have been clear with their expectations, professional conduct, speed, and quality of finished product.

Are there any areas for improvement or something they could have done differently?

They were great and I intend on using their services again for any complex issues that requires the ability to communicate complex issues with clarity.

Please describe your company and your position there.

We are a restaurant seating maximization technology company and I'm a co-founder

For what projects/services did your company hire Triface International, and what were your goals?

Our product is very unique and we needed a video to explain it to potential customers visiting our website. We had high level ideas but needed an expert to help us convert them into a perfect video.

How did you select this vendor and what were the deciding factors?

We got Triface international's reference from an industry partner.We

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We documented our ideas and engaged in a discovery session. Triface than came back with characters, scenes backgrounds and dialogs. We reviewed it and made minor changes and Triface then produced the first draft of the video.

Who did you work with and what was the feedback process like?

We reviewed the video and provided our feedback around the pace, music, volume etc. and Triface quickly turn it around and sent updated video which we approved and used. We worked with Chittranjan for the entire process.

Can you share any outcomes from the project that demonstrate progress or success?

We showed our video at a large tech conference and got generated a lot of interest in our product.

Describe their project management style, including communication tools and timeliness.

The project manager was prompt and great at communicating the project status and managing issues.

What did you find most impressive or unique about this company?

They took the time to understand our company, product, customers before developing the content and completed feedback loops very quickly.

Are there any areas for improvement or something they could have done differently?

No.

Introduce your business and what you do there.

I am the owner of a start-up software company. We do gamification and create animated-related mobile gaming. I also do some consulting on the side.

What challenge were you trying to address with Triface International?

Triface created my animation and web app. With the current political challenges, political environment, and social media, people have a lot of angst toward politicians. On social media, they can talk about the issues that they like and don’t like, but in India there are certain restrictions put in place about what you can and cannot say, what is considered disrespectful and acceptable. We were trying to create a fun, socially driven medium for people to express their happiness or anger with politicians. Our issue was discovering how we could do that without offending anybody.

What was the scope of their involvement?

Triface International developed a web application; it looks like an app on a smartphone, but it’s really a small website. In essence, they took all of my content and created the UX/UI and animation that will go into the mobile game.

We aren’t a big company so we don’t do massive SOW projects, but we created a contract. I created my vision on a PowerPoint, clearly highlighting the different things that I needed to capture and the data analytics that needed to be performed. Triface took that as input and built a project plan around it. Right now, we’re at a stage where everything is on their website or on internal platforms to be tested. 

Triface also created the animation itself that will be used in the game. They proposed a UI and UX flow and then they showed me an inexpensive option so that I wouldn’t have to implement a new CRM to capture the data. Instead, I can use existing tools like Firebase and other Google Analytics.

I am doing QA and testing on it right now. After that, I’ll pilot it with a small group. Triface will be uploading the app for me onto my website and web servers over the next couple of days. I intend to use them for any updates and prepare it for a full launch.

What is the team composition?

My primary contact has been the owner, and I also work with the IT person if I have QA questions. For the UX and UI, I don’t work with anybody, as I have a person on my team who directly interfaces with their UX and UI resource. There are three people from their side.

How did you come to work with Triface International?

They were a recommendation from my cousin, who had worked with them previously. He told me that Triface would get the work done. I’ve also worked with Triface on a couple of other projects in partnership with my cousin.

I have worked a lot with overseas developers, and my timeline hasn’t been met a lot of times. Triface follows our timelines quite strictly, so that’s good. I’ve also liked the quality of the animation in the past, so I didn’t really vet anyone else. Their pricing also stood out. 

How much have you invested in them?

We’ve spent a little less than $10,000.

What is the status of this engagement?

We started in November 2020, and the work was completed in June 2021.

What evidence can you share that demonstrates the impact of the engagement?

The animation had to be visually pleasing. My standard is that the UX/UI has to be easily understood by people who aren’t technology savvy. We tested the web app with about 10 people to ensure that the app worked and that the flow made sense. That was one measure of success. 

The second measure of success was that my quality person checked the backend and ensured that everything was done correctly. Finally, we had a contract and a plan for everything, and Triface did everything they were supposed to in the timeline that they were supposed to.

How did Triface International perform from a project management standpoint?

Their communication was 100% spot on. Some of the timelines had to be shifted because COVID-19 hit India really hard — and our team was off for a few weeks — so I don’t put any blame on Triface. There were extenuating circumstances, and my team’s delays were because of our priorities. Overall, I would say that the communication was excellent, and we always knew where we were at. It went beyond my expectations.

I personally had a weekly touchpoint, and someone from my team was in touch with them almost every day. We used Microsoft Teams from my side because it was convenient for me, but we were also in a WhatsApp group.

What did you find most impressive about them?

For me, the main accomplishment was the fact that Triface delivered what they were supposed to in a timely manner. I know that doesn’t sound like glowing feedback, but the truth is that a lot of vendors don’t do that. I knew what I wanted, and Triface did it really well. I was also very impressed with the quality of the animations themselves. 

Another positive about them is that, even since the project was completed, I’ve been able to go to them with feedback or requests to move things around a bit and they usually won’t charge me. That’s another expense I don’t have to worry about, which is key as a start-up. 

Are there any areas they could improve?

It’s not fair for me to say, but there are cheaper options in India, so it would be good if they could do it for cheaper. If they were cheaper, though, then I would risk timelines and quality. From that perspective, they could be cheaper, but I wouldn’t want them to compromise timeliness or quality.

They do make a lot of things easier in the sense that they have good project management and communication. They are very good when it comes to feedback as well. From a client perspective, you need to make sure to give them clear directions and align with them on what you are going to get and when.

Introduce your business and what you do there.

I’m the director of my own digital studio called Studio Penny Worth.

What challenge were you trying to address with Triface International?

Triface International is my to-go agency for web design and development. They help me with projects for both my own company and my clients.

What was the scope of their involvement?

Triface International helps me build websites, and their services include UI/UX web design, web development, 3D illustrations, and animations. We sometimes use WordPress, and other times we use PHP platforms, depending on the client’s needs.

What is the team composition?

Chittranjan (Founder & CEO) is my main point of contact.

How did you come to work with Triface International?

I found Chittranjan on an online portal over ten years ago, and we connected. When we first engaged, we worked on an extensive project for an e-commerce store that had been going on for six months. I wanted some illustrations and technical drawings, and he did them.

On that first project, I noticed how professional he was. He delivered the assets on time, and his pricing was great — everything aligned together. After that project, I learned more about his other services, and we’ve been working together since then.

How much have you invested with them?

I’ve spent around $25,000–$30,000.

What is the status of this engagement?

Chittranjan and I started working together around June 2012. However, I believe that the company he owned had a different name at the time.

Triface International was established around 2018, and I’ve continued working with him in this new company. I’ve gotten a decade of service from him.

What evidence can you share that demonstrates the impact of the engagement? 

Triface International offers good and professional quality. I keep bringing business to them because of their UI/UX design skills. They deliver everything on time, and they’re very good at communicating as well.

How did Triface International perform from a project management standpoint?

Chittranjan always tries to keep track of everything, and we communicate mostly through email. However, I don’t know if he uses any tools internally for project management.

What did you find most impressive about them?

Triface International’s turnaround times and quality have been impressive.

Are there any areas they could improve?

Sometimes, one of their team members makes typing errors, so I have to proofread everything, but that’s all.

Do you have any advice for potential customers?

If you’re going to work with them, just trust them — they’ll take care of your project.

Please describe your company and your position there.

I am in charge of Marketing and Business Development for global markets at Apothecon Pharmaceuticals Pvt. Ltd. a pharmaceutical manufacturing firm of niche generics located in Gujarat, India. Apothecon has a product portfolio of relatively rare drugs which are high value and low volume.

For what projects/services did your company hire Triface International?

We hired Triface for 2 projects: Website designing and the designing of promotional material for our booth at a global event i.e. CPHI Worldwide.

How did you select this vendor and what were the deciding factors?

We had gotten a bit of work done earlier on a smaller scale for an event and we found them very dependable and easy to work with. Not only did they understand our creative requirements, they relentlessly worked on the changes despite them being extensive bringing us newer drafts.The best part was the team's reliability in a tight timeline where they worked on weekends to deliver

Describe the project in detail and walk through the stages of the project.

1. Website- We initially outsourced the website work to another company who botched up the entire project and left us hanging midway. With a very important milestone approaching, it was critical that we correct and finish the website in a very limited time span. Since we had worked with Triface on a small project before, we asked them as we needed somebody trustworthy.

Chittranjan the CEO immediately came on board to save the sinking ship. He assured that he would re-do the entire website from scratch which was quite a relief. It was a pleasure working with Triface on this project as they ensured that the website turned out to be exactly as we envisioned. Every minor change that we suggested was done promptly and by putting in the extra hours which was not really required from their end they ensured we had the website live before our event.

2. CPHI Worldwide 2019 CPHI is an annual pharma convention and is one of the most prestigious and important event for us where we exhibit for 3 days and our booth is a representative of our image. It was our first big booth and we needed graphics that were attractive and conveyed the message the right way.

Triface worked with me jointly to ensure that they delivered exactly what we wanted and the results were fantastic. In fact when we had an issue with one of the CDR files during the event, we had to call Chittranjan (the CEO) at a very late hour given the time difference and urgency. He most willingly helped us out by resending the file during the crucial time and saved the day. Such instances only reinstill our faith in choosing Triface.

How many resources from the vendor's team worked with you, and what were their positions?

I did not have the hassle of communicating with multiple team members so it was an extremely smooth affair for me. My one point of contact was Chittranjan who ensured everything I communicated was executed.

Can you share any outcomes from the project that demonstrate progress or success?

We now have a much better looking website which is not only aesthetically appealing but also informative and updated. Our graphics at CPHI are the key in attracting new customers who do not have scheduled meetings with us and are passing by the booth.

How effective was the workflow between your team and theirs?

The workflow was timely and smooth. The single point of communication ensured there was zero communication gap.

What did you find most impressive or unique about this company?

The dependability and the willingness to accommodate our requests even in the most difficult situations.

Are there any areas for improvement or something they could have done differently?

I dont think so.

Introduce your business and what you do there.

I’m the CEO of a building company in Jerusalem.

What challenge were you trying to address with Triface International?

We wanted to make 3-D illustrations for our building.

What was the scope of their involvement?

They’re making the view of the building according to the final plans we sent them for it. The actual deliverables are 3-D illustrations and animations we put outside of the building.

What is the team composition?

We only work with one person from their team.

How did you come to work with Triface International?

I found them on the internet and saw the type of work they do. We then spoke on the phone, we gave them a trial project, and they were great. They finished everything quickly, taking into account all the changes I asked for, and it was a pleasure working with them. After that engagement, we decided on starting to work with them on other projects. 

How much have you invested with them?

We spend $400 on each project we do with them.

What is the status of this engagement?

We’ve been working together since November 2020, and the engagement is ongoing. I have around ten projects going on, and I intend to give them all.

What evidence can you share that demonstrates the impact of the engagement?

The high-resolution signs they provide are helping us in attracting potential customers for our apartments.

How did Triface International perform from a project management standpoint?

We mainly communicate via WhatsApp, which is very comfortable for me because I can see everything immediately.

What did you find most impressive about them?

I’m happy working with them because they’re responsive, polite, and patient with all the changes we ask for. 

Are there any areas they could improve?

I don’t think there’s something they can improve on; they’re great, and I wouldn’t change anything.

Introduce your business and what you do there.

I’m the manager of IndiaMART, which is India’s largest B2B platform.

What challenge were you trying to address with Triface International?

We were having difficulties explaining our products and offerings to our clients. We hired Triface International to work on creating explainer videos that we could help our customers understand our products more easily.

What was the scope of their involvement?

We’ve made around 12 3D videos, each averaging around 30 seconds in length. Triface International shared good ideas which helped us in developing those videos. Additionally, they do digital marketing and promote the videos on Facebook and Instagram to help us attract new customers. 

What is the team composition?

I am directly in contact with the owner. He was in touch with our marketing team as well.

How did you come to work with Triface International?

I found them through one of my friends. Their owner provided great suggestions for the videos, which made us decide to choose them. Also, their work is very good and their pricing is fair.

How much have you invested with them?

We’ve spent around 350,000 rupees (approximately $5,000 USD).

What is the status of this engagement?

We started working together in October 2020 and the collaboration is ongoing as they continue the work on our social media. Whenever we have a requirement for a video, we pass it on to them.

What evidence can you share that demonstrates the impact of the engagement?

We have yet to get measurable results but we will probably see them in about six months. We just started working together in October and the production phase lasted about three to four months, so we don’t have any results yet but are hoping for the best.

How did Triface International perform from a project management standpoint?

Triface International understood my needs from day one. They were great at giving us different ideas in terms of what could be done. Plus, the team edits videos immediately whenever we need them to. Overall, the videos were completed within the given timeframe and Triface International manages everything really well. 

We mainly communicated through WhatsApp and email.

What did you find most impressive about them?

I was impressed by the different ideas they came up with for creating the videos. They did really well with conveying exactly what we needed to show our clients, which I consider to be the best part. Their support during each and every step was great, too.

Are there any areas they could improve?

There’s nothing I can come up with right now.

Do you have any advice for potential customers?

The way of doing business right now is changing a lot and the buying pattern has dramatically changed due to the pandemic, so I would suggest that all companies invest in creating 3D videos. This will definitely help in growing their business during difficult times.

Introduce your business and what you do there.

I’m the CEO and owner of Jagdamba Enterprise, an engineering solutions company. We are into designing, supplying, and executing glass technologies worldwide.

What challenge were you trying to address with Triface International?

We needed help with our company presentations, so we hired Triface International.

What was the scope of their involvement?

Triface International helped prepare our company presentations. The team did a couple of animations to  showcase our technical products and technologies, like gold refining plants, along with flowcharts of our processes. We offer a range of heating and cooling systems and Triface International helped animate a training module on how to operate these, detailing how it looks and how it works. 

We supplied our company profile, photographs, and videos that could be incorporated into the presentations. They wrote the script but we were the ones who edited it. They compiled everything and made presentations that we could use for marketing and promotional purposes.

They also provided professional expertise when we were making our website. Triface acted as consultants and we considered and incorporated their suggested photographs and animations. We formatted the site based on their guidelines.

What is the team composition?

We’re in contact with the owner. We’ve been introduced to four other people who worked on the design and formatting of the content.

How did you come to work with Triface International?

I searched online and found a few companies on the first page of the Google search results. I talked to these companies over the phone and found Triface International, particularly the owner, to be quite responsive. He provided us with the right information and also came to meet us. We knew he would be perfect for the job.

How much have you invested with them?

We’ve invested around $15,000–$20,000.

What is the status of this engagement?

We started working together in September 2016 and the partnership is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of work is very good. I’ve always been satisfied with whatever final product Triface International delivers.

How did Triface International perform from a project management standpoint?

The team’s project management is good. They deliver within the established timeframe. Content sharing and communication are usually via email and over the phone, while presentations are all done on either email or Facetime.

What did you find most impressive about them?

I’m very satisfied and impressed with their work. If I need to make similar presentations, I’ll definitely go ahead with them for all future projects.

Are there any areas they could improve?

They could hire more people to work with them. I found it difficult to coordinate with the team about one of our 4–5 projects. This could have been because of a shortage of staff or because they had several projects going on at that time. 

Do you have any advice for potential customers?

Provide them with the right information and content. Triface International will best be able to do the job if all the right materials are provided.