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DevOps, integration and infrastructure management

4.8
5 reviews

Triangu is service provider specializing in providing DevOps, integration and infrastructure management services. Our business expertise is verified by a number of successful cases across the following areas:

- Telecommunications

- Fintech

- Internet of Things

We specialize in delivering turnkey integration projects, building highly scalable infrastructure and designing solutions according to industrial security standards and regulatory compliance restrictions.

Triangu holds statuses of AWS Standard Consulting Partner and Atlassian Solution Partner.

 

 

 

 

 

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$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
Kiev, Ukraine
headquarters
other locations
  • 300 North Lasalle Suite 4925
    Chicago, IL 60654
    United States
    +18182510998

Portfolio

Key clients: 

Idemia (ex Oberthur Technologies), Affirmed Networks

         

Reviews

4.8
5 reviews
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Jira Service Desk implementation for Logistics Company

"Their proactive approach...helped us to reach success in this project."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Feb. 2019
Project summary: 

Triangu helped optimize business processes by combining a ticketing system and a Jira Service Desk Platform. This involved redesigning workflows and performing a Jira migration.

The Reviewer
 
201-500 Employees
 
Kiev, Ukraine
Alexandra Suslich
Managing Director, ControlPay
 
Verified
The Review
Feedback summary: 

Business processes are more efficient due to task automation and increased processing speed. This enables stakeholders to deliver high-quality products on time. Triangu maintained a flexible working style and excellent communication throughout the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

ControlPay is a world’s leading freight audit and logistics visibility provider. The company serves as a trusted Partner between multinational clients and carriers.

Having strong heritage in logistics and roots in the freight forwarding industry since 2002, ControlPay successfully achieves cost saving and ensures strong visibility in the complex processes for their clients. I work for ControlPay on Managing Director position.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Triangu?

ControlPay faced challenges in combining ticketing system and service desk platform. There was a need to find perfect combination that could lead to process flows optimization, information consistency and logical team coordination per business process;

What were your goals for this project?

Gain customized and properly functioning ticketing system with integrated service desk platform Optimization of business processes for better orientation on Client need

SOLUTION

How did you select this vendor?

Tendering process

Describe the project in detail.

- Jira migration and upgrade

- Jira Service Desk customization according to the established processes

- Redesign of workflows

- Workflows automation with additional Jira plugins

What was the team composition?

PM from ControlPay side and Project Team from Triangu.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

- Disposal of manual tickets distribution

- Improved and re-established business processes

- Requests flow visibility and quick processing

- Routine task automation minimized time for ticket processing 

Thanks to Triangu’s expertise we managed to create perfect infrastructure that supports efficient business flows the way that we deliver our final product to the Client on time and with required quality.

How effective was the workflow between your team and theirs?

The team was flexible and ready to use all possible and comfortable ways to be connected depend on the location of necessary team players. Their proactive approach and orientation on a great final helped us to reach success in this project.

What did you find most impressive about this company?

Triangu added a great value to the project thanks to their working approach that envisioned audit as the first step and the final offer that was based on detailed analyzes of Client specifics. So as result we gained unique set up that was tailored for our special business domain the best.

Are there any areas for improvement?

We were happy with provider working approach, communication level and quality of services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Migration to Jira ITSM for Ukrainian Manufacturer

“We were amazed at how quickly Triangu delivered such high-quality results.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July - Nov. 2018
Project summary: 

Triangu migrated and implemented Atlassian Jira ITSM to automate business processes. They deployed ITIL v3 processes and scrum/agile methodologies.

The Reviewer
 
10,000+ Employees
 
Kiev, Ukraine
Vyacheslav Shevchuk
CIO, Astarta-Kiev
 
Verified
The Review
Feedback summary: 

Triangu exceeded expectations by meeting objectives and delivering additional automation solutions. Responsive and thorough, Triangu was an expert authority on Atlassian software and process automation.  Costs were reasonable given the project’s complexity.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CIO at Astarta-Kiev, a vertically-integrated agri-industrial holding. We are the number one milk and sugar producer in Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Triangu?

As our company continued to grow, our existing ticket-tracking system and knowledge management database (KMDB) were unable to keep pace with changing requirements. We could not rank tickets by service catalog, implement SLA/OLA, track resource planning, or estimate change requests. Therefore, we needed to migrate and integrate Atlassian products for IT software management (ITSM).

What were your goals for this project?

We wanted to implement ITSM based on ITIL v3 processes and scrum/agile methodologies for software development, business analysis, and project execution.

SOLUTION

How did you select this vendor?

Industry partners recommended Triangu. They delivered top results in procurement procedures.

Describe the project in detail.

Triangu standardized IT business processes, including user support; service catalog and software delivery management; and project and knowledge management. Their team migrated data from our legacy ticketing system to Jira. They preserved existing ticket statuses and business process flows to prevent negative user experiences.

What was the team composition?

We worked with a project manager, a business analyst, a service desk manager, and an Atlassian engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Triangu not only achieved our objectives but proposed additional benefits in Jira process automation. We subsequently integrated other business processes in Jira.

How effective was the workflow between your team and theirs?

The Triangu team was flexible and responsive. Utilizing their deep expertise in Atlassian software, they were able to provide solutions to specific requirements. Their capabilities exceeded our expectations.

What did you find most impressive about this company?

They thoroughly reviewed our requirements and then recommended the best method for implementing cost-effective and process-optimized solutions. We were amazed at how quickly Triangu delivered such high-quality results.

Are there any areas for improvement?

Everything was on time and within the budget. There was no room for improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Integration & Engineering for Security Firm

"They are responsive, deliver on time, and do things as expected."

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4.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Triangu works closely with clients to finalize statements of work, gather specifications, and validate delivery of mobile financial services solutions. They also managed testing and invoicing. 

The Reviewer
 
10,001+ Employees
 
France
Nicolas Jallad
Head of Delivery, IDEMIA
 
Verified
The Review
Feedback summary: 

The solutions satisfy customers and customize products to their specification. Triangu integrates fluidly with the internal team, upholding company standards and responding quickly to requests. Their professionalism, technical competence, and tight management keep clients informed. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

IDEMIA is a multinational company in the security mobility domain. We provide services to global financial institutions, mobile operators, public security, and citizen identity. We have a team of 14,000 people from all over the world. I am the head of delivery within the mobile operator business unit, in charge of solution deployment and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Triangu?

We obtained a market within the Commonwealth of Independent States, specifically Kazakhstan, Uzbekistan, and Ukraine. These regions have native Russian speakers, which is why we decided to work with Triangu.

We knew them previously and had worked together within another company for support. We were happy with their results and professionalism, so we decided to contract several services with them, including project management and business development.

SOLUTION

What was the scope of their involvement?

We provide mobile financial services for mobile operators. Clients can use their phones as mobile wallets, keeping money in their mobile accounts instead of having an account at a bank. We propose these solutions to mobile operators so they can provide services to their subscribers.

We won a deal with a global group serving the countries previously mentioned, and started the deployment of this solution. Within this scope, Triangu manages the project in Kazakhstan and Ukraine. They also supply integrators who finalize statements of work. They approve and validate specifications with the customer, based on our product and its customizations. They put together a statement of work based on discussions with the customer.

We develop solutions in our own labs and run R&D in different areas. Triangu validates the delivery, ensuring that what we produce is in line with the statement of work to which the customer has agreed. This involves technical validation and installation on different platforms, as well as acceptance testing with the customer. They provide global project management, including invoicing.

This isn't really development since the core of the product only changes in our labs in the U.S. They perform integration, customization, and configuration based on customer needs. They also offer additional business consultancy, in which they help our customers ride down their requirements and needs.

What is the team composition?

Integrators and technical engineers from their team manage the integrations. They have the computer science skills to deploy these solutions under Linux operating systems, using Oracle databases and three-layer applications with redundancy. It’s a full and complicated solution that requires technical expertise.

How did you come to work with Triangu?

Most of them were working for us through another company. When they gained independence and built their own company, we decided to work with them as well.

What is the status of this engagement?

We started working with Triangu’s team in 2014 when our company had a different name. We have a long-term ongoing project with them. So far, we haven’t explored opportunities to work with Triangu on other projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve helped move the product within the customer’s proximity. They’re professional, and they know what they’re doing. While working in these countries, their Russian language competency is a plus for us.

How did Triangu perform from a project management standpoint?

Their performance is very good. We store our information on Jira and Confluence. Within these two projects, Triangu integrates with our team. They use our global delivery tools, perform the same kind of reporting, and participate in weekly meetings with different project managers.

We’ve integrated them with our own team, using our own project deployment methodology. We have weekly calls, we use email, and we have face-to-face visits in Ukraine. They are responsive, deliver on time, and do things as expected 95% of the time.

What did you find most impressive about them?

They are very professional.

Are there any areas they could improve?

They could improve by reducing their prices. They are doing well, but there’s always room for improvement.

Do you have any advice for future clients of theirs?

Look at Triangu’s services and product documents. We know what they can do, but I’ve never visited their website and am not sure how they describe their services as we deal with them directly.

4.0
Overall Score It’s a good experience, and we are happy working with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    They are a bit expensive.
  • 4.5 Quality
    Service & deliverables
    To give them room to improve.
  • 5.0 NPS
    Willing to refer
    I have no reservations in recommending them.

App Management for Financial Technology Company

“Triangu uses cutting-edge technology and keeps our system updated and dynamic.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

Triangu initially set up AWS and now manages the entire app infrastructure. They select servers, identify third-party add-ons, and test code, among other responsibilities.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Albert Blanchard
CEO, Tabulate
 
Verified
The Review
Feedback summary: 

Triangu keeps servers running and the infrastructure efficient. Multiple outside consultants have positively reviewed their work, and users say the system is fast and easy. The team is always available and solves problems right away.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Tabulate, an end-to-end bookkeeping and payroll company initially focused exclusively on restaurants. Our software powers the bookkeeping and payroll services that we provide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Triangu?

We didn’t have anyone on our team with expertise to run our Amazon Web Services (AWS). We needed someone to manage continuous integration, backup, redundancy, and scalability.

SOLUTION

What was the scope of their involvement?

We initially hired Triangu to just do our AWS setup, but now they manage our entire infrastructure. They set up and help select servers, provide guidance on other infrastructure tools we should use, and streamline our services. They inform our best practices and release code in test environments before it goes into production. We’ve had them do server configurations and collaborated on if we should use Docker containers. They monitor our server performance and fix any issues with memory, processing, capability, or other features.

We recently assigned them to work on our data infrastructure. They ensure the data we’ve collected is backed up and recoverable. They also run our disaster recovery processes, including documentation. If something goes wrong on either the server or app level, they make sure we can recover from it and prevent it from happening again.

What is the team composition?

We have two main points of contact. If I have a small technical question, I’ll just ask a team member. The team has gotten as large as five people, depending on the project.

How did you come to work with Triangu?

One of our partners brought them on for a different project. It went well, so we decided to partner again.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We’ve been working together since 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure success based on the number of issues we have with our infrastructure, which isn’t many. When they do happen, Triangu implements both immediate and long-term solutions to keep the infrastructure running. Users have said the system is efficient and easy to use. We’ve had outside consultants examine our infrastructure, and they say it looks great.

How did Triangu perform from a project management standpoint?

Triangu is highly responsive and readily available; the time difference isn’t a problem. If there’s an emergency in the evening or on the weekend, Triangu usually responds within a few hours.

We mainly communicate over Skype but also use email to summarize discussions.

What did you find most impressive about them?

Because of Triangu, I don’t have to worry about our server crashing. They take care of everything and make my job much less stressful. If something does go wrong, they fix it immediately.

When we first started, we were a small company, but Triangu still treated us well. They’ve always provided high-quality work. Triangu uses cutting-edge technology and keeps our system updated and dynamic.

Are there any areas they could improve?

Sometimes I have to request additional documentation, but it’s not that bad.

Do you have any advice for future clients of theirs?

Clearly define your expectations and project goals. If you do, they’ll deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

DevOps for Software Development Company

"They’re professional and we can easily engage with them on any new DevOps business approach."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Triangu delivered a solution with continuous integration and continuous deployment (CI/CD). They currently assist with other DevOps development and are developing demo screens.

The Reviewer
 
51-200 Employees
 
Lviv, Ukraine
Alex Lazarchuk
Head of Engineering, Remit AB
 
Verified
The Review
Feedback summary: 

Triangu's DevOps experts led to an increase in performance for projects. While only providing expertise in Amazon Web Services (AWS), their professionalism, consistent communication, and flexibility contribute to the continuing success of multiple projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of engineering in a Swedish-owned company called Remit AB. We provide outsourcing, out staffing, and offshoring services for client companies. We provide an entire set of services, working with clients from the idea stage to development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Triangu?

We lack DevOps knowledge and needed a company to assist us in this area. 

SOLUTION

What was the scope of their involvement?

Triangu engaged with us to make assessments on several of our projects. They participated in creating architectural approaches and worked through business projects to assess their current state. 

They implemented and delivered a solution with CI/CD, infrastructure monitoring implementation, and CD delivery optimization.

There were also some projects where they did the technical assessments. They gave us their proposals on what should be done, where to begin, different changes needed, and what process would provide the best results.

Throughout, Triangu proposes process ideas to us and we use them as an outsourcing partner to take on some of our customer requests.They are currently working on delivering a project for one of our customers and developing demo screens. There’s been a continuous delivery of products throughout this integration.

What is the team composition?

They provide a senior-level QA expert, in-house engineers, and a top-level management person that addresses questions/requests, resource planning, and acts as the main point of contact.

How did you come to work with Triangu?

We had been searching for a DevOps partner, and Triangu was referred to us. We had a discussion and started to work together.

What is the status of this engagement?

We started working together in 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have seen an increase in performance. Our collaboration continues to be quite successful, which is why we are still working with them.

How did Triangu perform from a project management standpoint?

In most projects, we handle project management from our side, but they communicate well with us and provide great resources.

What did you find most impressive about them?

They’re professional and we can easily engage with them on any new DevOps business approach. They are responsive and flexible communicators.

Are there any areas they could improve?

They specialize in AWS, but they could expand and grow in their expertise.

Do you have any advice for potential customers?

Engage with them as much as possible from the very start, the sooner the better. Give them your ideas. Some issues can be avoided by getting on the same page with one another. Their engineers propose different solutions and ways to improve the process of delivery. Listen to them, as they have great ideas and know what they’re doing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have referred them to clients and partners.