Tremend Software Consulting

BACKGROUND

Please describe your company and your position there.

We are an online shop that sells natural and organic products. I am the owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting, and what were your goals?

We needed a dependable software development company that can write quality code and is able to stick and follow best practices. Moreover we wanted a team that can work on its own and doesn't need our continuous guidance and follow-up.

SOLUTION

How did you select Tremend Software Consulting and what were the deciding factors?

It was recommended to us by another e-commerce company that had already been with Tremend for a few years.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did a kick-off meeting from where we defined future Objectives and struggles. We have regular weekly meetings and follow SCRUM procedures. The scope of the project was developing the look and feel of the website, adding new functionalities, debugging prior mistakes an old development company has made and getting continuous support when issues arise.

How many people from the vendor's team worked with you, and what were their positions?

5 people Project Manager, Developers, Designers, Q/A

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We could measure an increased stability of our platform, as our servers weren't overloading anymore. Moreover customers complemented us on the re-designs.

Describe their project management style, including communication tools and timelines.

Scrum, Slack, Jira, Github and Trello. Moreover we had weekly meetings.

What did you find most impressive or unique about this company?

They were very accessible and knowledgeable about their work.

Are there any areas for improvement?

We are overall very happy. An improvement would be development flexibility in terms of available developers.

BACKGROUND

Introduce your business and what you do there.

We’re a national youth-focused nonprofit. I’m a senior director of program innovation and product owner for our MyFuture platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tremend Software Consulting?

A couple of years ago, we built a site with a different contractor. It was very expensive, in terms of hosting. It was also very buggy. It got so bad that the whole site would crash if there were 15 people logged on it at once. We contacted Tremend to look at the system and rebuild it.

SOLUTION

What was the scope of their involvement?

Tremend rebuilt our MyFuture system. When we started, they did front-and backend development on a .NET stack. We created 400 user-stories to document the whole system. Tremend created a bid and a quote based on that. They worked on the architecture and built out the new site completely.

The site has youth-facing, staff-facing, and admin-facing components. Essentially, it’s three different interfaces with different audiences. We worked with a business analyst and a project manager to provide feature requests, the end business requirements behind them, and a couple of user stories. They analyzed the request and came back with a proposal on how to build it. Then, they did all the development.

In 2020, we hired them for design services as well. We had a designer who worked with our product team to figure out what the needs were. Then, they completely redesigned what the UX would look like. We rolled out the youth version last year, and we’re rolling out the staff version right now. The designer came up with a full design system that adhered to our business requirements and some of our existing brand guidelines. They also made sure the UX was seamless as possible.

What is the team composition?

We work with about 10 people.

How did you come to work with Tremend Software Consulting?

We’re based in Atlanta and were looking into going offshore. Because we're a nonprofit, American development firms are a bit out of our price range. We were looking for a company offshore that could provide better rates. We also wanted them to work in an agile framework and deliver it in sprints.

We wanted a company that could understand our users and implement our feedback in a fairly quick way. We went through an RFP process and Tremend fit all of our requirements. We decided to work together from there.

How much have you invested with them?

We’ve spent $1.5 million by this point.  

What is the status of this engagement?

We started working together in June 2019, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we look at the metrics for now versus 2019, we just exceeded the total number of activities completed by youth in Q1 than in 2019. We were also able to double the number of users that signed up for accounts in 2020.

How did Tremend Software Consulting perform from a project management standpoint?

They’ve done pretty well. In the past, we had a project manager that wasn’t great. That project manager has since left the company. Overall, the delivery has been on time and within budget. They used Jira for project management, and we have daily standups. We also communicate through email, chat, and regular meetings, too.

What did you find most impressive about them?

Tremend takes time to understand our business requirements. They also take the time to understand what the customer needs are in order to deliver high-quality work. They’re good at scoping at delivering within their estimates, too.  

Are there any areas they could improve?

No, they’ve done a great job so far.

Do you have any advice for potential customers?

Any potential customer should understand how agile software development and the how SCRUM framework functions. They should be willing to understand learning those pieces of the process. That will set them up for success, in terms of working with Tremend.

BACKGROUND

Please describe your company and your position there.

I am CEO at Credex, a consumer lending company specialized in point of sale financing, credit cards and cash loans. We are part of Altex Group, who is the largest consumer goods retailer in Romania, with turnover in excess of 1Bn Euro, about 150,000 sqm retail space and more than 3 million customers. Our role at Credex is to provide Altex' s customers with flexible financing solutions for consumer goods acquisition

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting?

Our company did not have a mobile app to facilitate access for customers to our financing solutions. Our lending process was mostly based on traditional face to face distribution in brick & mortar locations. We wanted to extend our reach with a digital approach and therefore we hired Tremend Software Consulting to develop our mobile lending app.

What were your goals for this project?

We wanted first and foremost an easy and frictionless onboarding process, secondly an user friendly app

SOLUTION

How did you select Tremend Software Consulting?

We searched for about 3-4 vendors, we evaluated their offers and selected Tremend mostly on references on past projects with other companies in related field

Describe the project in detail.

We had an initial discovery phase for about a month or so, where we described what we wanted from the project. Once that was completed we agreed on the budget amount and project was live.

What was the team composition?

We were assigned a project manager, but then we had communication with various members across Tremend organization

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project is going according to plan, not much deviations. The app is supposed to be launched public mid-May 2021 and I do not foresee any delay

How effective was the workflow between your team and theirs?

Very effective workflow, with weekly and bi-monthly meetings, as well as ad-hoc ones whenever needed

What did you find most impressive about this company?

Deep knowledge in mobile app development. Their strong understanding of the digital onboarding and lending flow is outstanding.

Are there any areas for improvement?

Not much

BACKGROUND

Please describe your company and your position there.

I'm Senior Project Manager IT & Operations, working for BRCI, a small commercial bank in Bucharest, Romania.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting, and what were your goals?

The bank entered a new business development phase and decided to build a digital on-boarding process allowing customers to open an account @BRCI online, in a simple, intuitive 10 minutes process.

We hire Tremend to design, build and implement the technical solution that would enable the bank to offer this new digital and very important process to their customers, especially considering: (1) the pandemic and (2) the fact that the bank does not have traditional branches across the country. Hence, we were force to go digital.

SOLUTION

How did you select Tremend Software Consulting and what were the deciding factors?

We found them through a referral and considered Tremend along with other 5 vendors. After an evaluation process (including demo sessions and clarifications on how the proposed solution would address our business requirements), we choose Tremend to move further and build our digital customer on-boarding process. Mainly, the deciding factors were:

1. The technical solution from technology perspective.
2. The way the solution addressed our business & functional requirements.
3. The human factor, meaning the chemistry and trust that quickly developed between the two parties.
4. Time to market and pricing structure.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first started with a discovery phase, projected to identify the technical and business context/challenges that would need to be considered. They created the workflow and design mock-up to illustrate the process, which was later discussed and approved.

Confluence Atlassian was used to communicate during the implementation. Project implementation was Agile based and was completed in 8 two-week sprints. The final product is currently live, being used by our retails customers to onboard and open a current account with the bank.

How many people from the vendor's team worked with you, and what were their positions?

There were: 1 Business Development Manager 1 VP of Financial Services 1 Project Manager 1 Financial Services Senior Business Analyst 2 Software developers 2 Testers 2 Devops engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the Digital On-boarding platform in 6 months, which is a major success from our perspective. Hence, we started on-boarding and opening accounts for customers online and managed to have important deposits already, coming from the online customers.

Now, we're able to target customers from all Romania, as opposed to 1 (one) branch in Bucharest, in a fully automated process. We are pleased with Tremend as a provider and satisfied with the overall solution, which is why we decided to continue to develop other digital flows, this year.

Describe their project management style, including communication tools and timelines.

Project Management was very good, we had (still have) permanent contact via e-mail, phone, Skype, Atlassian, and online Google Meets meeting.

What did you find most impressive or unique about this company?

Most impressive:

1. They delivered everything as promised;
2. quality of deliverables - we basically spent very little time on bugs and fixes.

Are there any areas for improvement or something they could have done differently?

One area that we (as beneficiary) are currently struggling is related to back-end investigation, understanding logs for various checks and statistics that we need to fully understand potential issues the customers have during the on-boarding process and how we can improve. We're working together on this, as we speak.

BACKGROUND

Introduce your business and what you do there.

I am one of the co-founders of IndieFrame. We're a company that facilitates meetings between newsrooms, contributors, and professional freelancers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tremend Software Consulting?

We receive a lot of visual content, like photos and videos from different devices. We needed a technical solution that would help us manage the incoming visual content. 

SOLUTION

What was the scope of their involvement?

We've worked with them twice. The first time was in 2016 when we did our first MVP. Over the course of two years, they built a native iOS/Android app and web solution that lets us upload and download videos and photos.

We paused the project, but then we brought them back on to code the first market-ready version earlier this year. 

What is the team composition?

I think we have 7–8 people on our team. We have a project manager, QA tester, two senior developers for the frontend, and one backend senior developer. 

How did you come to work with Tremend Software Consulting?

Our former CTO worked with them on another project and highly recommended them. We thought they would be able to handle the complexity of our project and could be an ongoing IT development partner. We chose them mainly because of the quality of their code, and we were confident they could deliver on time. 

How much have you invested in them?

The new cost will be about €100,000–€200,000 (approximately $180,000 USD). The previous project was probably €400,000–€500,000 (approximately $54,000 USD).

What is the status of this engagement?

We started working with them in October 2016 and are still working with them today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They finished the first MVP quickly. Thanks to Tremend Software Consulting, we can carry projects on a larger scale and feel confident in the quality.

Our project manager said that they are a flexible and reliable partner. They were very diligent and understood our needs, which helped them propose a scope that matched our ambitions and goals. The range of professionals and the senior team members on the team are massive assets.  

How did Tremend Software Consulting perform from a project management standpoint?

Our project manager meets with them daily for 5–20 minutes. Consequentially, they're very responsive, flexible, and work well with our team. Their collaborative attitude is one of the biggest reasons why they are also good at delivering what we need.

Additionally, Tremend Software Consulting's owners are just an email away. They treat us well, and it's clear they respect their employees. Generally, we have a lot of the same values. They are a really good partner.

What did you find most impressive about them?

Despite being a large company, they're very personal. Whoever you speak with, they're very understanding. Because they are very personal in their approaches, we're able to collaborate and find good solutions.

Are there any areas they could improve?

I don’t have anything specific to change.

BACKGROUND

Please describe your company and position.

I am the General Manager of Renaissance Chicago Downtown Hotel

Describe what your company does in a single sentence.

Providing a trendy and distinguished night-life scene serving delectable dishes and creative cocktails

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tremend Software Consulting to accomplish?

• Development our company booking app

SOLUTION

How did you find Tremend Software Consulting?

Referral

Why did you select Tremend Software Consulting over others?

Referred to me

How many teammates from Tremend Software Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tremend Software Consulting delivered an amazing software app for our company as required in details

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As the project was in progress, I received back-to-back updates from Tremend Software Consulting which was really amazing till the final delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tremend Software Consulting's project management was good because the final project was delivered successfully at the right time and also the response was good.

What was your primary form of communication with Tremend Software Consulting?

Virtual Meeting

What did you find most impressive or unique about this company?

To be sincere, Tremend Software Consulting's services were at a high standard, and the level of communication was good.

Are there any areas for improvement or something Tremend Software Consulting could have done differently?

Tremend Software Consulting is good because the project was delivered successfully

BACKGROUND

Please describe your company and your position there.

IT Area Lead for Cards and ATM domains at a financial institution

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting?

Automation Testing

SOLUTION

How did you select this vendor and what were the deciding factors?

good experience for previous projects

Describe the project in detail and walk through the stages of the project.

The team is responsible for creating a automation testing framework for all cards transactions use case.

How many resources from the vendor's team worked with you, and what were their positions?

2 automation testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The framework is on going. We are working together in order to improve it for a positive outcome.

How effective was the workflow between your team and theirs?

We are flexible and make a weekly sync in order to follow the progress.

What did you find most impressive or unique about this company?

Their flexibility is impressive.

Are there any areas for improvement or something they could have done differently?

Maybe more improvement solution for requested solutions.

BACKGROUND

Please describe your company and your position there.

We are a bank with an office in Bucharest - Romania. I am the Senior Advisor for IT and Operations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting?

We work with Tremend in various projects, starting with our web page design, continuing with support for testing our Mobile Banking and Internet Banking - and finally by having their cooperation for support and development of our Video Advisory platform.

What were your goals for this project?

For Video Advisory our goal is to be able to maintain the platform - but also to develop it by integration with our mobile and internet banking products, Reuters and satellites'' applications.

SOLUTION

How did you select Tremend Software Consulting?

We have selected initially Tremend for our web page re-design through a formal RFP in the local market.

Describe the project in detail.

Each projects had its own details.

What was the team composition?

Depending on the projects, we use to have different teams - starting with PM, Quality assurance, developer, testers, etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All the 3 projects we have ran or still running with Tremend have a good visibility in the local market.

How effective was the workflow between your team and theirs?

We use to ask in a formalized way our needs, either based on a Change Request for an existing contract or signing new contracts or addendums.

What did you find most impressive about this company?

The agile methodology of work and the knowledge of the teams is impressive.

Are there any areas for improvement?

Sometimes, I may say the price :)

BACKGROUND

Please describe your company and your position there.

I'm the Software Development Manager of Raiffeisen Bank Romania - an universal bank with 4500+ employees and 2mil+ customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting?

New Internet & Mobile banking solution

What were your goals for this project?

Launch a new internet & mobile banking solution built from scratch .

SOLUTION

How did you select Tremend Software Consulting?

We have had interviews with analysts, developers, testers from them and other providers and their seniority suited us most .

Describe the project in detail.

Project built on Web (AngularJS + Backbase) , iOS (Swift) & Android (Java / Kotlin) with backend services in SpringBoot

What was the team composition?

Initial was 50/50 between Raiffeisen & Tremend (Project manager, analysts, developers, testers) . Now we have around 20% from Tremend

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The applications (web , iOS & Android) were built from scratch and were launched to the customer in 2019. Afterwards we continued with adding functionalities and building new applications for SME customers.

How effective was the workflow between your team and theirs?

For the ramp-up period there were some frictions, but in the last two years the teams are mature and working very good.

What did you find most impressive about this company?

They have good experience in building digital solutions and senior people.

Are there any areas for improvement?

Can influence more the applications architecture and operational processes .

BACKGROUND

Please describe your company and your position there.

BLab is an exciting GenZ mobile finance app that helps the digital native manage their money better. Wayne Lindsay CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tremend Software Consulting?

To design and develop the company's IT Infrastructure and mobile application.

What were your goals for this project?

To provide application consultancy and development delivery.

SOLUTION

How did you select Tremend Software Consulting?

Tremend were selected after a number of interviews and their impressive presentation.

Describe the project in detail.

To assist with the design of a GenZ mobile finance app that appeals to the 16-24 year olds in terms of it's colouration and functionality. This should also take into account that we want to utilise open banking technology and 3rd party integration.

What was the team composition?

Project Manager, Quality Assurance, Tester, Developer, Application Specialist and Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The MVP is live in both Apple PlayStore and Google PlayStore

How effective was the workflow between your team and theirs?

Both teams worked very well and I was particularly impressed by the communication and speed of reacting to challenges.

What did you find most impressive about this company?

The level of resources and expertise in application development was impressive.

Are there any areas for improvement?

None