Trakshym

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Accurx

Describe what your company does in a single sentence.

 
Accurx enables seamless communication and collaboration between patients and healthcare professionals through an easy-to-use platform that improves patient care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trakshym to accomplish?

• We hired Trakshym to develop a comprehensive healthcare CRM solution that streamlines hospital management, integrates a healthcare chatbot for quick medical support, and enhances operational efficiency to reduce staffing needs while improving patient care.

SOLUTION

How did you find Trakshym?

Referral

Why did you select Trakshym over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Trakshym were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved developing a comprehensive Healthcare CRM system to streamline hospital operations and enhance patient care. Key deliverables included:

Hospital Management Module: Tools for managing appointments, doctor schedules, patient records, prescriptions, and billing.
Healthcare Chatbot: An AI-driven chatbot for patients and doctors to analyze infections using uploaded photos and details, providing treatment suggestions and prescriptions.
Scalable System Architecture: A robust backend to handle large-scale hospital operations with minimal staffing.
User-Friendly Interface: A responsive and intuitive design for seamless user interaction across devices.
Integration & Deployment: Deployment and setup on cloud infrastructure, ensuring system scalability and reliability.
Ongoing Support: Post-launch maintenance and updates to keep the system running smoothly.
The project covered frontend development, backend development, DevOps setup, and project management to deliver a reliable and efficient healthcare solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included:

Increased Efficiency: The Healthcare CRM enabled a 50% reduction in administrative workload, allowing large hospitals to operate effectively with just 1-2 employees managing core tasks.
Faster Patient Support: The AI-driven chatbot reduced response times for patient inquiries by 60%, improving the overall patient experience.
Improved Accuracy: The system's automation minimized errors in appointment scheduling, billing, and prescription generation, achieving near 100% accuracy.
Enhanced Scalability: The solution handled a 200% increase in user activity seamlessly, demonstrating its ability to scale with growing hospital demands.
Positive Feedback: Both healthcare professionals and patients reported high satisfaction levels with the tool’s usability and functionality, reflecting its impact on streamlining healthcare operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Trakshym’s project management was outstanding. They maintained clear and consistent communication through Slack and email, ensuring we were always up to date on the project’s progress. Their team delivered all milestones on time and often went above and beyond to accommodate our requirements, even implementing last-minute changes efficiently. Their responsiveness to our needs, coupled with their proactive problem-solving, ensured the project ran smoothly and met our expectations.

What was your primary form of communication with Trakshym?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Trakshym was their deep understanding of healthcare-specific challenges and their ability to create innovative solutions tailored to our needs. Their dedication to delivering a user-friendly yet robust CRM and chatbot, combined with their technical expertise and genuine care for our success, was truly impressive. They didn’t just meet our expectations—they exceeded them by consistently providing value and ensuring every aspect of the project aligned with our goals.

Are there any areas for improvement or something Trakshym could have done differently?

No i didn't think of any