What evidence can you share that demonstrates the impact of the engagement?
Response time is critical. If there are critical errors—a machine is down, a zone on AWS isn’t working, or we have some problems with scalability—the response time is the most important thing to us. Traceroute42 is very fast within working hours, and they have a dedicated person whom we can contact 24/7. Pricing is important for us as well. However, if we know that the site is working correctly and we can generate money, we can focus on our business. To summarize, we appreciate their response time and the quality of their work.
How did Traceroute42 perform from a project management standpoint?
We have a dedicated person that we contact through email, tickets, or calls whenever we have an issue. He takes care of resolving the issues on their end. and he’s available for us almost all day. He’s very good, and I’m pretty happy with working with this project manager.
Traceroute42 uses a dedicated project management solution which I believe they’ve developed internally. It’s a ticket system where we can put all our requests and see their statuses. It’s a very simple tool, but it keeps us on top of everything that’s going on with the cases we’ve reported. We use Trello in addition to it.
What did you find most impressive about them?
The most important thing for me is that they know how to handle high-quality traffic. Link shortening is the initial thing someone sees when looking at us, but there’s an advertising network underneath. We have global users from almost every country in the world and millions of ad impressions per hour. That generates a lot of traffic.
Traceroute42 knows how to work with high-traffic sites and to scale services. They know how to deal with different problems, and they’re on top of new technologies. They constantly find new ways to optimize the servers and the environment we’re working with. Whenever they propose changes to us, we always know how something will impact the business, the costs we have on the server side, and whether there will be any security issues. We’re always informed by them.
Are there any areas they could improve?
No, I can’t think of anything.
Do you have any advice for future clients of theirs?
It’s important to be very detailed when communicating with them: we fully describe the need, the situation, and what we’re looking for. Based on that data, Traceroute42 can get back to us with a solution. If we don’t know what solution we need, but know what problem we have, describing it will allow Traceroute42 to quickly respond and come up with ideas to solve it.
Traceroute42 has made problems easier to deal with and the outsourcing has improved efficiency. The project management and communication are very effective. They've effectively dealt with every problem that has come up. The service has been impressive.