What evidence can you share that demonstrates the impact of the engagement?
We have thousands of visitors every day, with a thousand potential customers hitting our platform and submitting applications every month. Customer feedback has been great from all corners of the world. One-third of users access our platform via mobile devices and are excited by that option.
I have nothing but amazing things to say about the work they've provided for us.
How did TowerHouseStudio perform from a project management standpoint?
They have a lead engineer that's assigned to the team. They clearly defined roles from the start and set up a very good routine. For instance, our CTO has a daily check-in call with them where they go over priorities and address anything that needs troubleshooting on the fly.
In terms of tools, they use JIRA and Slack. There's always an ongoing chat with the team. They’re available at all hours, and they go above and beyond to get the right results. We truly appreciate that.
Even though Diego [CEO, TowerHouseStudio] and the team and are on slightly different time zones, they adapt to U.S. hours. Their English level is pretty good. Some of them are U.S.-educated, and others have spent an extended period of time here. They work exclusively with U.S.-based clients, so it's a fairly seamless experience.
What did you find most impressive about them?
They're like a tech team for our company. They very much integrate with our systems, routines, and check-in process, rather than asking for a task and doing it in a black box. I can't give specific examples, but if we had we opened a Uruguay office with our own software developers, there would've been no difference. That's how seamless the whole process has been.
Are there any areas they could improve?
They've been amazing overall, but we'd love even more resources in Uruguay. If we have very specific needs like a certain language or platform, they have to bring someone on board with that skill set. On the other hand, they’re usually able to bring in a specialist within weeks, whereas doing so would take months in the U.S.
Advice for potential customers?
Treat them as an offshore team rather than an outsource team. You get better results that way. It means you miss out on a more transactional relationship, but given the caliber of talent in Uruguay, I recommend treating them more like a part of the team.