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Web, software development, consulting and support

4.5
3 reviews

toughlex is a Lithuania-based IT company founded in 2015, that partners with companies in need of software development services. We believe that only working together with our clients can assure the most efficient route to creating software that satisfyingly fulfills all the expectations. This kind of software delivers magnificent customer experiences, drives revenue growth and help clients quickly achieve their business goals.

Software with impact - that's how we call digital products created at toughlex. To achieve such impacts, we use agile methodology and full transparency to speed up products to market.

toughlex specializes in 5 areas to provide most exceptional services:

  - Custom software development. If you are looking for a long-term partner to implement innovative ideas that will provide your customers with additional value and differentiate your business in a tough competitive environment, toughlex is your outstanding choice.

  - Maintenance and support. We deliver professional maintenance and support services to reduce your software system TCO and ensure continuous improvements and optimization.

  - Dedicated development centers. Enhance your business with toughlex’s top-quality resources delivered exactly as per your requirements and business objectives with the preferred degree of monitoring and involvement.

  - Software prototyping. Software system prototyping is a perfect choice for refining functionality, detecting potential issues and setting right priorities.

  - Technology consulting. toughlex’s technology expertise and automation strategy knowledge empower toughlex to provide customers with the first-class consulting services, which ensure improved business efficiency, increased cost-effectiveness and risks mitigation.

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$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
Kaunas, Lithuania
headquarters

Portfolio

Key clients: 

Adform, Devbridge Group, Hyarchis, Whatif, Nortal, ELN, Teeko Consulting, Virtualus Sprendimai, KitoksDarzas, Firmus Baltic, Stateta

Telecommunications Self-Care System Support

Context

Nortal is a multinational strategic change and technology company. Combining the unique experience of transforming Estonia into a digital leader and creating change in businesses with a strategic approach and data-driven technology, their vision is to build a seamless society. Nortal operates in nearly 20 countries and employs over 750 specialists who carry out high-impact projects across Europe, Middle

…
East, Africa, and North America. At the moment, Nortal has more than 200 ongoing projects globally. They were in the market for a long-term partner for one of their biggest projects in the Baltic countries.

Project Goal

The goal of the project was to support and develop new features for one of the biggest telecommunication...

Hyarchis

Members of the toughlex team were given the chance to demonstrate their skills during a recent pilot week. Our technical knowledge and good cultural fit made an impression on the Dutch company. Hyarchis and toughlex are currently pursuing long-term cooperation.

 

Cooperation Goals

There were multiple goals that had to be achieved in order to consider this cooperation a success:

-

…
Long-term partnership

- A growing toughlex team and increased delivery

- Introduction of new processes and practices through joint efforts

- Bright ideas brought to the table about the project’s future

...

Royalty Reporting

toughlex helped ServiceBridge in making one of the most robust and dynamic royalty reporting systems in the franchise field service industry. 

 

Project goal

The main ServiceBridge goal of the partnership with toughlex was to work with the creation of new franchise royalty reporting system. Besides the functionality requirements ranging from support of different royalty agreements to

…
services like exemptions, promissory notes and many more, the goal was to make almost every part easily configurable. No programming work should be needed to adapt the royalties system to a client with unique needs. In cases when the functionality needs to be extended, the entire system should allow to do it with a minimal amount of friction. ...

Hex VPN Client

 

toughlex team implemented features and applied fixes on OpenVPN based client for windows.

Project Description

toughlex team implemented features and applied fixes on OpenVPN based client for windows. This includes client’s error handling, connection to VPN, security updates, kill-switch feature and other fixes.

Movies Info Library

Support and improvements for a website aimed at movies information overview.

Project Description

toughlex team made improvements to the movies information overview website. Improvements included CORS data retrieval, web security, custom rendering and other fixes.

Teeko

Urgent malware clean up operations.

Project Description

toughlex provided urgent malware clean up operations on the website. The web page lives on!

Akvariumų Gamyba

toughlex provided various scope support services: CMS upgrade, custom website functionality / components, SEO optimization, Google Analytics setup, Google AdWords setup, consulting on digital marketing.

Project Description

Website is dedicated to sell home aquariums. toughlex provided various scope support services: CMS upgrade, custom website functionality / components, SEO optimization, Google

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Analytics setup, Google AdWords setup, consulting on digital marketing.
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Taxiset

toughlex team implemented back-end and UI for taxis dispatchers.

Project Description

toughlex team implemented back-end and UI for taxis dispatchers. Back-end not only provides data for dispatcher screen but also for a driver’s app. Software lets dispatchers to see online drivers locations, routes, orders, assign orders, decline orders and other information live. On the other hand, drivers can see a

…
lot of live data as well – proposed offers, balance, routes, dispatcher’s status. Project is nearly finished. It is planned to be released by the summer of 2017.
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Kitoks Daržas

 

toughlex created brand new website for small business with custom business specific functionality. Also team provided online marketing solutions, trained client to be able to administrate whole IT solution himself.

Project Description

Customer is able to buy ecologically grown vegetables in this website. toughlex created brand new website for small business with custom business

…
specific functionality. Moreover, team provided online marketing solutions, trained client to be able to administrate whole IT solution himself. Client is able to cooperate with partners, attract customers and communicate with them.
Read more...
...

Go24 Travel

toughlex developed new product – website for making flight, accommodation, car, transfer, SPA & Medical Treatment bookings. The complex part – multiple providers integration / consolidation.

Context

Established by tourism professionals in 2009, Tour Operator Firmus Baltic aims to provide high quality services throughout Lithuania, Latvia, Estonia, Russia and Belarus. Working internationally

…
truly smart Firmus Baltic team noticed demand for a B2B booking platform. They visualized web platform, which allowed travel agencies to book flights, hotels, transfers, cars, SPA & Medical Treatment. All travel services in one place. Firmus Baltic team was not hesitating a lot and decided to implement their wonderful idea – Go24.Travel. ...

10 Games

 

toughlex team developed 10 interactive online games. Each of them shares the same architecture but differs with different gameplays.

Context

Toy museum is the first Toys’ museum in Lithuania. It was opened at the very end of 2012 by one young family. Museum represents the history of Lithuanian toys. It’s the place where all the known information about historical toys of Lithuania are kept.

…
Along with that, there you can play with the toys that your great-grandfather used to play with. The museum seek to be innovative and constantly upgrading one. Because of that, they though it would be a great idea to propose some interactive games to be played with for a museum visitors.

Project goal

The...

Banner Management Redesign

 

toughlex team implemented 4 new high quality and performance web pages integrated to massive Adform infrastructure. Adform has a huge demand for quality, web applications and APIs testing was an integral part of the work.

Context

Adform is the independent and open full stack ad-tech platform that encompasses creativity, data and trading, servicing media agencies, trading desks, brands

…
and publishers globally. All of their solutions are modular, and easily inter-operate with all major technologies used throughout the digital advertising ecosystem.

Project goal

The main goal of the project was to create redesigned web pages under banners ecosystem that will have all the previous functionality...

President Smetona’s Museum Terminals

toughlex team developed software for touchscreen terminals in a museums. Software includes games, questionnaire and other relevant information.

Context

Antanas Smetona (10 August 1874 – 9 January 1944) was one of the most important Lithuanian political figures between World War I and World War II. He served as the first President of Lithuania from 4 April 1919 to 19 June 1920. He again served as the last

…
President of the country from 19 December 1926 to 15 June 1940, before its occupation by the Soviet Union.

Project goal

The main project aim was to create interactive touchscreen terminals. Terminals would share same stylistics but would differ by the content on each one of the terminals. They also must be multi...

Stateta

 

This small website is dedicated to represent fuel company Stateta. It allows customers to access their control panel, quickly find petrol stations nearby, get news and updates, submit inquiries, etc. toughlex analyzed client needs, provided custom design and functionality based on WordPress CMS. Result – successful project & happy client!

Context

UAB Stateta is engaged in wholesale and

…
retail trade of fuels. Company was founded in 1999. Stateta constantly improving their service offerings as well as their stations network, creating value for its customers and partners. Their focus – analyze clients’ needs and find the optimal solution for each of them. That being said, Stateta saw a need for their website redesign and...

KTU Report

toughlex team implemented innovative and interactive website which represents as a report of Kaunas University of Technology activities in 2015.

Context

Kaunas University of Technology is one the largest technological universities in the Baltics. Known for its linkages with business, leadership in scientific research, flexible interdisciplinary study programmes and unforgettable study

…
experience, KTU is fast forwarding to becoming an internationally acknowledged institution of higher education. Since its establishment in 1922, University has had more than 130,000 graduates.

Project goal

KTU administration wanted a website which would show their goals and achievements over a few...

Reviews

4.5
3 reviews
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Dev of Interactive Museum Interfaces

"Their responsive attitude is one of their best qualities."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Dec. 2015
Project summary: 

toughlex handled the technical development of a museum exhibition that included interactive videos and responsive touchscreens. The project was completed using PHP, HTML5, and JavaScript.

The Reviewer
 
1-10 Employees
 
Vilnius, Lithuania
Kristijonas Mazūras
Director, Elektroninės Leidybos Namai
 
Verified
The Review
Feedback summary: 

Despite a tight deadline and generalized explanations, toughlex delivered a robust, high-quality product. The agency impressed with their swift communication, cost-effective pricing, and commitment to providing exactly what they had promised.

BACKGROUND

Introduce your business and what you do there.

I am the director of Elektronines Leidybos Namai (ELM for short).  We started in 1998 with the main goal of developing different multimedia products like websites, apps, and touchscreen terminals. We have an internal team of eight people, but we also outsource freelance programmers and designers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with toughlex?

We were running a project for museum touchscreen terminals.

SOLUTION

What was the scope of their involvement?

Our company was responsible for developing the whole exhibition, including interactive elements like touchscreens and videos. We provided toughlex with a design and a general idea of how the interface should look. Their task was to make the technical implementation. The main coding languages were PHP, HTML5 and JavaScript.

What is the team dynamic?

There’s typically been a single person on their side responsible for communication, but we’ve also had involvement from other people in the team, if necessary.

How did you come to work with toughlex?

We had worked with one of their programmers, Donatas Lučiūnas, on a freelance basis. We initially found him through the recommendation of a multimedia creator colleague of mine, after I asked him about an HTML and PHP developer. After toughlex was formed, we started using them as a team.

How much have you invested with them?

The cost of their work on this project was up to €10,000. [$12,000] Our general workload with them has been below €50,000. [$60,000]

What is the status of this engagement?

We started working with toughlex in July 2015, and finished in December of that year. It was a short project which needed to be completed fast. We have another ongoing project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We needed to complete the project in a rush since we had other work in place. Toughlex helped us by delivering a good-quality product based on brief descriptions from us, which allowed us to finish our project in time.

How did toughlex perform from a project management standpoint?

We are based in different cities, so we’ve mostly worked remotely with their team. We’ve used Skype, email and Trello, which was offered by them.

What did you find most impressive about them?

They are very responsible. From our experience with other developers, after taking on the commitment, they would start talking about additional costs and time. Toughlex has usually delivered on what they've promised. Their responsive attitude is one of their best qualities.

Are there any areas they could improve?

Price flexibility can always be improved, but toughlex is doing well at the moment. It’s important that they don’t lose their attitude.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We always want to pay less.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Dev Project for Ad Platform

"toughlex adapted to our quality standards, despite the changes we made."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Dec. 2016
Project summary: 

toughlex helped improve and update the frontend and backend of a software-as-a-service system, using C# for the backend and a JavaScript framework on the frontend.

The Reviewer
 
501-1,000 Employees
 
Lithuania
Group Director, Ad Technology Platform
 
Verified
The Review
Feedback summary: 

toughlex’s resources eased the need for full-time hiring during the project, and they were knowledgeable and adaptive throughout the engagement. They could increase their team size to improve regular communication, but they delivered as expected and any delays were due to internal issues.

BACKGROUND

Introduce your business and what you do there.

We provide an online advertising platform across 15–16 countries. The main development part of our operations is located in Slovenia, Belarus, and Poland, and our headquarters are in Copenhagen. I am a manager within the company, responsible for product development, with a team of 35 people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with toughlex?

We needed to deliver more, and had limited hiring possibilities. We were hiring a lot of people, but had a good opportunity to quickly onboard a couple of developers through toughlex, which we took. At the time, we had a bunch of relatively small projects which could be outsourced. They were not risky for us as a company, in the general sense, so we were open to having them done by someone else.

SOLUTION

What was the scope of their involvement?

From the perspective of our product, there were a couple of subsystems which needed to be rewritten. It was partially a facelift, but as a consequence of it, some backend systems needed to be worked on as well. toughlex handled both, using C# for the backend and a JavaScript framework on the frontend.

The product is intended for external use, but it’s not a critical part of our system. It’s related to self-service banner management on the user part. It impacts other parts of the system, but toughlex wasn’t involved with those.

What is the team dynamic?

toughlex was a small startup at the time, with maybe 5 developers in total, but we did have a team lead for communication. He came to our office weekly or biweekly, for acceptancy reviews and planning. This was our main communication channel. The manager also brought along one of the senior developers. We also communicated through Skype on a daily basis. There were 3–4 developers working for us.

How did you come to work with toughlex?

One of their developers had worked on our product in the past, which was an important detail for us. It made the communication smoother, and ensured that—at least to some extent—they knew what our platform was, what technology stack it used, and what our work approach was. I believe this paid off. toughlex was there, ready to jump on our particular tasks, which was also important. Their price was also very good.

How much have you invested with them?

The cost of their work was close to €50,000. [$60,000]

What is the status of this engagement?

We started working with toughlex in November 2015, and finished in December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our approach is a bit different, since we are selling a service, and not a piece of software. We had to stretch our capacity, and toughlex’s assistance reduced our hiring need at that time. It made things simpler, since we could onboard new developers without actually hiring them.

There were a couple of challenges from a UX perspective. We have an internal team which defines standards and performs reviews. Rather than toughlex doing something bad, it was a matter of our UX being in an unclear state. As a consequence, the work took longer than we initially expected, but they delivered what we expected in the end.

How did toughlex perform from a project management standpoint?

We communicated well with the main team manager and the senior developer. The communication was constructive and straight to the point.

What did you find most impressive about them?

They work in small iterations, and focus on delivering each one, as well as on reviewing what is needed and adapting to that (rather than following a long plan only to deliver something which wasn’t really required).

Are there any areas they could improve?

They could hire a couple of people in order to provide more regular communication. We interfaced with a senior person who covered the initial communication, with a couple of juniors behind him. From our perspective, this was okay, but there could have been a more efficient timeline if there were more senior people on board at the time. I believe that toughlex has changed since that time, so this may no longer be an issue.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were good at short-term delivery, but we had some issues in the long-term.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    toughlex adapted to our quality standards, despite the changes we made.
  • 5.0 NPS
    Willing to refer
    I am happy with what I received.

Subcontracted .NET Development for Telecom Client

“They’re eager to learn new things so they can gain knowledge and expertise.”

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoining
Project summary: 

toughlex augments development of telecom domains on .NET platforms, and also assists with web self-care services for end users.

The Reviewer
 
501-1,000 Employees
 
Tallinn, Estonia
Vitali Korniltsev
Project Manager, Nortal
 
Verified
The Review
Feedback summary: 

toughlex is constantly improving themselves, and their young and agile team is always up for a challenge. Their work has contributed to the client’s satisfaction, and overall, they provide reliable services. Communication and a committed nature continues to establish a positive relationship.

BACKGROUND

Introduce your business and what you do there.

I’m the account manager at Nortal, an IT software development and consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with toughlex?

We needed to outsource a company to develop several software products for one of our clients.

SOLUTION

What was the scope of their involvement?

They’re working on a telecom domain. We are mediators between our client and toughlex, so we have them do the work based on specifications and requirements from said client. They are also assisting us with web self-care services for the end users of the product. They’re creating the features on .NET platforms.

What is the team dynamic?

I have a project manager who we communicate with on a regular basis. We give him feedback, ask questions, and discuss future plans. We have a close connection with him. We also have 6 developers, and they’re spread between the different projects for the same customer.

We are doing the same functionalities for several companies of the same plant. Our plant represents Estonia and Lithuania. It’s the same topic, but we’re doing it for different locations and we consider them as separate projects. The toughlex team is divided between the three.

How did you come to work with toughlex?

One of my colleagues recommended toughlex, so we talked to them and agreed to work together.

How much have you invested with them?

We spend €15,000 euros [U.S. $17,690] per month.

What is the status of this engagement?

We started working together in January 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The client is happy with both performance and deliverables. We can’t consider toughlex’s team as a separate manpower because they are tightly integrated into ours, but they definitely contribute to the client’s satisfaction.

How did toughlex perform from a project management standpoint?

We have Skype calls and phone calls, and we can contact each other whenever we need to. I’m satisfied with both the communication and connection.

What did you find most impressive about them?

They’re a young team, which is good because they remain active. They’re always looking for new challenges. They’re eager to learn new things so they can gain knowledge and expertise. Their performance is good, so we’re satisfied. They are a committed team, and they deliver as promised.

Are there any areas they could improve?

They’re trying to improve themselves constantly. When we have discussions with the project manager and they have a recommendation, they try to apply the recommendation immediately. I don’t even have a backlog for them. I can’t think of anything they need to improve upon.

4.0
Overall Score I’m satisfied. I can’t think of any outstanding disadvantages. There’s always space for improvement.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They weren’t as good at estimating the timeframe for certain tasks. I’m sure it comes with experience. They generally meet deadlines.
  • 5.0 Cost
    Value / within estimates
    The cost to quality ratio is the best I’ve found.
  • 4.0 Quality
    Service & deliverables
    They’re not seniors yet, so they have some errors in the code.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them. I’m confident in them.