Web, software development, consulting and support
Toughlex is a Lithuania-based IT company founded in 2015, that partners with companies in need of software development services. We believe that only working together with our clients can ensure the most efficient route to creating software that satisfyingly fulfills all the expectations. This kind of software delivers magnificent customer experiences, drives revenue growth and help clients quickly achieve their business goals. Software with impact - that's how we call digital products created at Toughlex. To achieve such impacts, we use agile methodology and full transparency to speed up products to market.
Toughlex specializes in 6 areas to provide most exceptional services:
- Enterprise Solutions. We have extensive skills and deep expertise in building enterprise solutions of various complexity levels.
- Web Development. Toughlex develops feature-rich custom web applications, sites and portals for corporate and internet-focused projects. We also provide full-cycle SaaS solutions development, deployment and support services.
- Custom Software Development. We design, build, integrate, scale and upgrade software solutions to address the specific needs of your business in a cost-effective and realiable way.
- User Interface Upgrade Development. Toughlex provides bespoke UI/UX development services. Freshen up your system with an eye-catching look and feel, improve user experience and drive sales.
- Self-Care Portal Development. Our self-care development services will enable your business to have a portal that is fully customizable, intuitive, user-friendly, and configured to meet your business requirements.
- Technology consulting. Our team provides actionable advice on what can be done to achieve superior results and the best ways of doing so.
Recommended Providers
Focus
Portfolio
Adform, Devbridge Group, Hyarchis, Whatif, Nortal, ELN, Teeko Consulting, Virtualus Sprendimai, KitoksDarzas, Firmus Baltic, Stateta

Workforce Performance Questionnaire Redesign
Context
The client is a multinational workforce selection company. It’s one of the industry leaders in it’s field, and the client is looking to improve their web based questionnaire usage experience.
Project goal
The main goal was to deliver a redesigned user-interface MVP solution in a short deadline with an exceptionally wide set of accessibility and device compatibility requirements. All that with a strict code quality rule set and a high unit test coverage that ensures that project is easily maintainable and properly documented.
- Redesign
- Accessibility according to WCAG 2.1 standards
- >0.2% usage devices according to caniuse.com data
Solution
For the project, client assembled a new team and Toughlex needed to adapt and suggest improvements for getting up to speed in team communication and separation of responsibilities. Working with a fully remote team, Toughlex had to ensure that communication was clear and responsive with the whole team throughout development and various planning meetings.

Flight Compensation Portal
Context
Although competition in the flight compensation market is fierce, there are more and more flights made every year by citizens of the world. Sometimes not everything goes as planned. While you are entitled to a flight compensation under certain European regulations, it takes time to do so. That’s how the flight compensation portal was born, with an idea to simplify the process and make it as smooth as possible.
This was achieved while in cooperation with Tillforty a Lithuanian based software company, established on providing its users with Software as a Service (SaaS) solutions.
Project Goal
The basis of our cooperation was to provide good practices and offer a wide range of solutions while always having good user experience and easy of use in mind. The ultimate goal is a completely new browsing experience for users of the application.
Solution
Redesign. Toughlex brought front-end solution to life, by providing a quick and responsive application experience. While introducing a completely new set of features, along with that also came design integration work. The design itself was provided by a third party person, so the goal was to bring those designs up and manipulate them to achieve a truly responsive application feel for the end user.
New features. The newly built application in comparison to its older counterpart, has a complete set of new features. That includes: referrals program, membership program, a complete new look and management of already provided flight claim information, a map component to display a route of provided flight and a flight document upload components.
Claims. The most important part of the project was a page and a form that goes with it, that is used to create and submit new flight claims. That page proved to be the crucial point for the whole implementation of the client side. However the provided solution proved to be fast and efficient without the need to optimize.

Electronic Medical Records Information System
Context
Electronic medical records system is a tool to manage patients’ visits to the hospital and to document the whole process. Developers at Toughlex were relied on implementing user interface features according to provided designs and business logic. With a system this big, it is a challenge to maintain ever expanding code base. This is where developers at Toughlex helped the most. Deeper knowledge in Angular framework, usage of simplified NgRx patterns and experience in maintaining a massive code base helped to pick up the pace in an ongoing project.
Project goal
In an environment of ever increasing requirements, we set ourselves a goal to increase the pace of development. We indicated a few key points that would make development faster and maintaining easier:
- Reduce complexity of existing library usage solutions
- Better utilize features of Angular framework (content projection, dependency injection, Angular modules)
- Create useful NgRx patterns
- Help to maintain component library
Solution
We communicated with existing project’s team members in order to investigate project’s current state: most valuable parts, future vision and pain points. This allowed us to prioritize work according to client values. Agile development environment helped to stay on track with correct development direction.

FBP
Toughlex team provided miscellaneous support services for fbp.lt.

Meedooo Competence Tracking
Context
Whatif AS and CoverYa AS is Norway based software and services company that provides tools for various tasks such as risk assessment or GDPR compliance management. They noticed a pattern that the same principles can be applied in many fields. This is how an idea to create a competence tracking software – Meedooo – was born.
Project Goals
The client wanted to reuse a lot of functionality that they already had and then add some more. The new application should be easy to use from end-user’s perspective (possibly students) so it should be mobile friendly and look modern. The application response speed had to be improved as it was one of the main issues with existing applications that Meedooo is based on. The ability to quickly modify had to be also considered as there are way more fields that would benefit from such functionality.
- Mobile friendly
- Modern design
- Fast response
- Easy to modify
Solution
Toughlex introduced the idea that mobile users will only be using a part of the web application so we can selectively load only a part of it when user visits the website from a mobile device. This was not an issue to implement on the AWS hosted solution. We cooperated with the designer that had the context of previous versions of this software. The design wireframes were provided, and we just had to bring them to life. A lot of the design decisions involved interacting with the components which made the application feel very modern.

Aukok.lt
Context
Aukok.lt was founded in 2009. Today it is the largest online donations portal in Lithuania which provides ability for individuals and legal entities to donate conveniently. Aukok.lt follows 8 main values, which objectifies it’s goals:
Transparency, Choice, Credibility, Work, Internationality, Safety, Anonymity, Gratefulness, Gifts.
Aukok.lt functions as an in-between assistant: invites organizations to raise funds, assess and select fundraising projects and publish them in Aukok.lt, where goodwill donors can easily and fast donate a certain amount of money with one click. Collected funds reach organizations rapidly and conveniently. After projects are implemented, organizations fill the reports and every donor can see and read them.
Project Goal
The main point of our cooperation was to not only develop needed changes or fixes as they arose but also to implement new functionality and consult on possible solutions that would make life easier for both system users and administrators.
- System maintenance
- Fundraising functionality
- GDPR compliance
- CMS upgrades
Solution
We applied value driven approach to deal with problems that our client faced while also putting their needs first. We could have rewritten a big part of the system replacing old technologies with the new ones but we didn’t see it as a big benefit for the users nor the administrators. However, we have structured our changes in a way that it would be easily reusable in the future if some new technologies took place.

Telecommunications Self-Care System Support
Context
Nortal is a multinational strategic change and technology company. Combining the unique experience of transforming Estonia into a digital leader and creating change in businesses with a strategic approach and data-driven technology, their vision is to build a seamless society. Nortal operates in nearly 20 countries and employs over 750 specialists who carry out high-impact projects across Europe, Middle East, Africa, and North America. At the moment, Nortal has more than 200 ongoing projects globally. They were in the market for a long-term partner for one of their biggest projects in the Baltic countries.
Project Goal
The goal of the project was to support and develop new features for one of the biggest telecommunication services provider in Europe self-care PrePaid and PostPaid systems and its branches across the different countries.
Solution
To ensure good results and be a valuable long-term partner, Toughlex needed to make sure that there was excellent communication with both Nortal, their client, and other parties involved in supporting the project. Toughlex was and still is involved in the entire process of project development from planning to shipping. Regardless of the changing requirements and workflow Toughlex managed to adapt and meet the needs.
More info about this project can be found here

Hyarchis
Members of the Toughlex team were given the chance to demonstrate their skills during a recent pilot week. Our technical knowledge and good cultural fit made an impression on the Dutch company. Hyarchis and Toughlex are currently pursuing long-term cooperation.
Cooperation Goals
There were multiple goals that had to be achieved in order to consider this cooperation a success:
- Long-term partnership
- A growing Toughlex team and increased delivery
- Introduction of new processes and practices through joint efforts
- Bright ideas brought to the table about the project’s future

Royalty Reporting
Toughlex helped ServiceBridge in making one of the most robust and dynamic royalty reporting systems in the franchise field service industry.
Project goal
The main ServiceBridge goal of the partnership with Toughlex was to work with the creation of new franchise royalty reporting system. Besides the functionality requirements ranging from support of different royalty agreements to services like exemptions, promissory notes and many more, the goal was to make almost every part easily configurable. No programming work should be needed to adapt the royalties system to a client with unique needs. In cases when the functionality needs to be extended, the entire system should allow to do it with a minimal amount of friction.

Hex VPN Client
Toughlex team implemented features and applied fixes on OpenVPN based client for windows.
Project Description
Toughlex team implemented features and applied fixes on OpenVPN based client for windows. This includes client’s error handling, connection to VPN, security updates, kill-switch feature and other fixes.

Movies Info Library
Support and improvements for a website aimed at movies information overview.
Project Description
Toughlex team made improvements to the movies information overview website. Improvements included CORS data retrieval, web security, custom rendering and other fixes.

Teeko
Urgent malware clean up operations.
Project Description
Toughlex provided urgent malware clean up operations on the website. The web page lives on!

Akvariumų Gamyba
Toughlex provided various scope support services: CMS upgrade, custom website functionality / components, SEO optimization, Google Analytics setup, Google AdWords setup, consulting on digital marketing.
Project Description
Website is dedicated to sell home aquariums. Toughlex provided various scope support services: CMS upgrade, custom website functionality / components, SEO optimization, Google Analytics setup, Google AdWords setup, consulting on digital marketing.

Taxiset
Toughlex team implemented back-end and UI for taxis dispatchers.
Project Description
Toughlex team implemented back-end and UI for taxis dispatchers. Back-end not only provides data for dispatcher screen but also for a driver’s app. Software lets dispatchers to see online drivers locations, routes, orders, assign orders, decline orders and other information live. On the other hand, drivers can see a lot of live data as well – proposed offers, balance, routes, dispatcher’s status. Project is nearly finished. It is planned to be released by the summer of 2017.

Kitoks Daržas
Toughlex created brand new website for small business with custom business specific functionality. Also team provided online marketing solutions, trained client to be able to administrate whole IT solution himself.
Project Description
Customer is able to buy ecologically grown vegetables in this website. Toughlex created brand new website for small business with custom business specific functionality. Moreover, team provided online marketing solutions, trained client to be able to administrate whole IT solution himself. Client is able to cooperate with partners, attract customers and communicate with them.

Go24 Travel
Toughlex developed new product – website for making flight, accommodation, car, transfer, SPA & Medical Treatment bookings. The complex part – multiple providers integration / consolidation.
Context
Established by tourism professionals in 2009, Tour Operator Firmus Baltic aims to provide high quality services throughout Lithuania, Latvia, Estonia, Russia and Belarus. Working internationally truly smart Firmus Baltic team noticed demand for a B2B booking platform. They visualized web platform, which allowed travel agencies to book flights, hotels, transfers, cars, SPA & Medical Treatment. All travel services in one place. Firmus Baltic team was not hesitating a lot and decided to implement their wonderful idea – Go24.Travel.
Project goal
The main goal of the project was to create primary version of Go24.Travel platform, which would be ready to scale. Moreover there were few challenging requirements.
Solution
As the project demanded for high-quality solution we devoted extra attention for technical decisions. Solution is greatly designed from different angles:
- Application runtime is based on strong widely used technologies
- Different databases assure data flexibility and performance
- System architecture enables application to scale easily
- Static code analysis tools assure code is simple to maintain

10 Games
Toughlex team developed 10 interactive online games. Each of them shares the same architecture but differs with different gameplays.
Context
Toy museum is the first Toys’ museum in Lithuania. It was opened at the very end of 2012 by one young family. Museum represents the history of Lithuanian toys. It’s the place where all the known information about historical toys of Lithuania are kept. Along with that, there you can play with the toys that your great-grandfather used to play with. The museum seek to be innovative and constantly upgrading one. Because of that, they though it would be a great idea to propose some interactive games to be played with for a museum visitors.
Project goal
The main goal of the project was to create 10 interactive games which would be fun to play with. Games must be simple, support multi-language and be smoothly playable on tablets. One of the biggest requests was – the games must serve educational purpose and each of them should represent different historical eras.
Solution
We cooperated with UAB Elektronynės Leidybos Namai in this project. They were responsible for all the game ideas and designs while Toughlex team had to make their ideas come true. All the graphic designs and proposals were static and before the implementation phase we didn’t know how the final product will really look like. Some of the ideas were changing various times until we with the client came up with consensus in every area.

Banner Management Redesign
Toughlex team implemented 4 new high quality and performance web pages integrated to massive Adform infrastructure. Adform has a huge demand for quality, web applications and APIs testing was an integral part of the work.
Context
Adform is the independent and open full stack ad-tech platform that encompasses creativity, data and trading, servicing media agencies, trading desks, brands and publishers globally. All of their solutions are modular, and easily inter-operate with all major technologies used throughout the digital advertising ecosystem.
Project goal
The main goal of the project was to create redesigned web pages under banners ecosystem that will have all the previous functionality as well as brand new user experience. Moreover there were few challenging requirements:
- Code readability must met all the general rules inside and outside of Adform
- Code structure must met all the general rules inside and outside of Adform
- Performance is a priority
- All the code must be covered with unit, integration and End-to-End tests
- All the possible and probable edge cases must be handled
Solution
There were 4 different web pages and 1 backend solution recreated during our cooperation with Adform. In addition to that a lot of mini user interface components were created. As all the projects demanded for high-quality solutions we devoted extra attention for technical and architectural decisions.

President Smetona’s Museum Terminals
Toughlex team developed software for touchscreen terminals in a museums. Software includes games, questionnaire and other relevant information.
Context
Antanas Smetona (10 August 1874 – 9 January 1944) was one of the most important Lithuanian political figures between World War I and World War II. He served as the first President of Lithuania from 4 April 1919 to 19 June 1920. He again served as the last President of the country from 19 December 1926 to 15 June 1940, before its occupation by the Soviet Union.
Project goal
The main project aim was to create interactive touchscreen terminals. Terminals would share same stylistics but would differ by the content on each one of the terminals. They also must be multi-lingual and should support at least 2 different languages. There should be 2 main sections – one for informative slides and the other one for randomly generated questionnaire. User mustn’t get off the application and on terminal reboot custom software must turn on automatically.
Solution
We have cooperated with UAB Elektronynės Leidybos Namai in this project. They were responsible for all the content and design while we had to implement their ideas. We chose to make terminals as web applications as the solution could be used in any environment. Toughlex team ensured that the terminal software would always be up and running – that includes unexpected reboots, power outrages or software updates. The solution assures that the visitors of a museum could use the terminals on any occasion.

Stateta
This small website is dedicated to represent fuel company Stateta. It allows customers to access their control panel, quickly find petrol stations nearby, get news and updates, submit inquiries, etc. Toughlex analyzed client needs, provided custom design and functionality based on WordPress CMS. Result – successful project & happy client!
Context
UAB Stateta is engaged in wholesale and retail trade of fuels. Company was founded in 1999. Stateta constantly improving their service offerings as well as their stations network, creating value for its customers and partners. Their focus – analyze clients’ needs and find the optimal solution for each of them. That being said, Stateta saw a need for their website redesign and improvement.
Project goal
Stateta wanted to redesign company’s website with addition of some dynamic functionality. They didn’t have a clear vision how it should look at the end. In that case, Toughlex had to provide new design possibilities and adjust them depending on client feedback. Redesign should affect only Stateta’s informative website excluding their internal systems.
Solution
Toughlex have provided couple of possible design versions for the client. When the most suitable design had been selected it was improved to fully suit Stateta’s requirements and expectations. Worth to mention that project requirements were changing in implementation state but politics of close cooperation with a client let us to change project direction at low expenditure.

KTU Report
Toughlex team implemented innovative and interactive website which represents as a report of Kaunas University of Technology activities in 2015.
Context
Kaunas University of Technology is one the largest technological universities in the Baltics. Known for its linkages with business, leadership in scientific research, flexible interdisciplinary study programmes and unforgettable study experience, KTU is fast forwarding to becoming an internationally acknowledged institution of higher education. Since its establishment in 1922, University has had more than 130,000 graduates.
Project goal
KTU administration wanted a website which would show their goals and achievements over a few years. A website must be innovative, far-sighted, noisy, international, tidy and fair – as University itself. There must be 12 sections with some relevant, related and nicely placed content which could be called as a report.
Solution
We cooperated with UAB Elektronynės Leidybos Namai in this project. Our colleagues from ELN were responsible for the design wireframes while Toughlex team had to make their ideas come true. Every section were unique in design and content as well. The sections shared very little among themselves. The final solution came up very lightweight and compatible with any browser.
Reviews
the project
Custom Web App Dev for Vehicle Consultation Company
"We have been working together for a couple of years now, and they’ve remained professional throughout."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the owner and CEO of a small consulting company in the local car industry of Norway.
What challenge were you trying to address with Toughlex?
We needed some digital tools to collect data from our website. We were previously using Microsoft Excel, but we wanted to switch over to a custom web tool.
What was the scope of their involvement?
Toughlex developed a web portal for our audits in the car industry. We started the project by discussing the problem and the solution we needed. From there, the team created an MVP so we could test it out. It was developed using React, and it has an integrated database and uses a CSS Grid Layout. Over 50% of the portal was coded on the backend. They continue to build it out by developing more features and functionalities.
What is the team composition?
I've worked directly with a project manager and a developer.
How did you come to work with Toughlex?
They seemed professional and cost-effective. After they let us test the first version of the app, we didn’t see the need to shop around for other agencies.
How much have you invested with them?
We’ve spent around €3,000 (approximately $4,000 USD).
What is the status of this engagement?
The project began in May 2018, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re pleased with the engagement. Their work is as expected.
How did Toughlex perform from a project management standpoint?
Toughlex is highly professional. Before developing anything, they first discuss the solutions with us, which I appreciate. They are also very polite, and they always let us know if there will be changes in the timeline. We’ve built a great connection with the team, so working together is a good experience. Initially, we only communicated via email, but we’ve moved to Jira to keep track of notes, features, definitions, licenses, and documentation.
What did you find most impressive about them?
I’m incredibly satisfied with the value for money they provide. We have been working together for a couple of years now, and they’ve remained professional throughout. The team doesn’t just develop the app on their own — they engage with us to better understand the scope. We are happy with Toughlex.
Are there any areas they could improve?
We could have more meetings during development sprints.
Do you have any advice for potential customers?
As much as possible, have clear specifications on what you need.
the project
Custom Software Dev for Telecommunications Company
"With software, there’s a challenge at every step, but Toughlex delivers on their promises."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of e-commerce at Tele2 Latvia. We’re one of the biggest telecom operators in the Baltic states.
What challenge were you trying to address with Toughlex?
We were developing a customer self-service platform, so we hired Toughlex for support.
What was the scope of their involvement?
Toughlex is developing our platform. We gave them an idea of what we wanted, and they've helped us determine how to actually achieve the technical solution. They’ve given us ideas on how to improve it and address certain challenges.
The platform has a payment implementation and integrations with third parties. The backend is built on .NET, and the frontend is React.js.
What is the team composition?
We’re working with five front- and backend developers from Toughlex. We also have a scrum master on their side, who helps us facilitate those ceremonies.
How did you come to work with Toughlex?
Toughlex started working for us as a subcontractor, but we really liked how they worked and delivered, so we made the next move. We started small and expanded.
How much have you invested with them?
We’re spending between €350,000–€500,000 (approximately $423,000–$604,000 USD) per year with them.
What is the status of this engagement?
We started working with Toughlex around 2017. Our relationship is ongoing, and we’re expanding the team.
What evidence can you share that demonstrates the impact of the engagement?
Our customers are using the product created by Toughlex, which means that the project is successful. Overall, it’s a solid platform.
How did Toughlex perform from a project management standpoint?
We’re using the scrum methodology, and have daily morning standups. We really like this approach, because it gives us the pulse of what’s happening, and it helps us deliver the product for our customers.
For development, we’re using Jira. We use Confluence for documentation, which helps us ensure that nothing goes missing because people and companies change. We’re using GitHub for releases.
What did you find most impressive about them?
With software, there’s a challenge at every step, but Toughlex delivers on their promises.
Are there any areas they could improve?
There’s a learning curve with every company. When people change, it takes time for the new member to pick up on the work. The learning curve is a challenge for them.
There were some developers that weren’t performing up to our standards, and Toughlex had no problems finding replacements.
Do you have any advice for future clients of theirs?
The client should be honest with themselves and not hesitate to talk about any challenges with Toughlex. If they don’t like something, they should say it loudly.
the project
UI Implementation for Online Service Company
"Toughlex left an impression as a software development company worth trusting."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Ifdelayed is an expert online service company dedicated to enforce every passenger's right to compensation after a flight delay, flight cancellation or denied boarding according to EU Regulation 261/2004. I was CTO at this company.
For what projects/services did your company hire Toughlex, and what were your goals?
There was a need to implement a new claim form in IfDelayed. Toughlex help was relevant for UI implementation using the latest technologies.
How did you select Toughlex and what were the deciding factors?
We met quite accidentally a long time ago and I remembered Toughlex once I had a need. They were able to offer resources quickly, which was attractive for me.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had in-house back-end developers, designers, so Toughlex role was to cover only UI implementation part. They not only provided us with the great results, but also helped us clarifying requirements to ensure there are no blind zones left.
How many people from the vendor's team worked with you, and what were their positions?
We have a single UI frontend developer and account manager which was contacted us time by time to ask if everything is fine.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Feel free to take a look yourself https://ifdelayed.com/
Describe their project management style, including communication tools and timelines.
It was not Toughlex responsibility to take care of project management.
What did you find most impressive or unique about this company?
Flexibility, transparency and quality. There are many specialists I’ve been working with, but Toughlex earned my exceptional trust.
Are there any areas for improvement or something they could have done differently?
In the scope of our cooperation, I did not notice. There were probably some things, but they were quickly resolved.
the project
Website Revamp for Online Donation Portal
"Toughlex is flexible enough to provide great service for us."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a brand manager at Aukok.lt – the biggest online donations portal in Lithuania, founded in 2009. It is a dedicated website where non-governmental organizations (NGOs) present their social projects and donors have the opportunity to support them by donating a selected amount of money in a simple, convenient and transparent manner.
For what projects/services did your company hire Toughlex, and what were your goals?
Our website was created years ago and eventually came to a need to be updated. The main point of our cooperation was not only to develop needed changes or fixes as they arose, but also to implement new functionalities and consult us on possible solutions that would make portal easier to use for both system users and administrators. Our goal is to provide the best experience and the most convenient ways of online donating for individuals and legal entities.
How did you select Toughlex and what were the deciding factors?
In 2018, we searched for web developers in our area. Toughlex was recommended by other software development professionals. We had an interview and decided to work together.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Toughlex ensures our everyday system development and maintenance. We constantly provide and discuss our goals, priorities for further web development, they come up with solutions and implementation. Some of the projects implemented were:
- Personal fundraising functionality
- GDPR compliance
- CMS upgrades
- Periodic donation solution
How many people from the vendor's team worked with you, and what were their positions?
Typically one or two people on their side are responsible for the whole project – communication, development and implementation.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We struggled to find a professional service before that would meet all of our needs, so the fact that the system and all its components are up, running and developing is a significant impact already. We are glad that in partnership with Toughlex we can develop and provide our users with up-to-date digital fundraising and donating solutions.
Describe their project management style, including communication tools and timelines.
Toughlex reacts promptly, comes up with creative solutions and focuses on the value. They also do a great job keeping our expectations aligned with reality. They provide estimates regarding cost and time and generally they are meeting them quite well.
What did you find most impressive or unique about this company?
As I understand, our scale is significantly smaller than other Toughlex clients, yet Toughlex is flexible enough to provide great service for us.
Are there any areas for improvement or something they could have done differently?
If there are any areas for improvement, we address the feedback directly and Toughlex team fix the issues immediately.
the project
Software Dev for Prepaid Telecommunications Company
"The combination of their competence, attitude, constant improvement, and pricing is truly exceptional."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Tele2 is a major telecommunications operator in the Nordic and Baltic countries. I am a PrePaid Product Owner in Tele2 Lithuania.
For what projects/services did your company hire Toughlex, and what were your goals?
Toughlex was involved in our works as subcontractors first. After the decision from higher layers to split ways with the main contractor, we decided to stay with Toughlex for the future.
How did you select Toughlex and what were the deciding factors?
We have worked with Toughlex since 2017 so there were many challenges over this period of time, which were met by Toughlex with the highest qualifications and involvement, so we decided to stay with this company for our further online development.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Toughlex was responsible for the software development part of the project. High level architecture was provided by us, as well as business logic, content. Designs were prepared by another company. Toughlex took care of the new system implementation, ensuring modern best practices and performance, moreover smooth transition from the old system. Also it is worth mentioning that Toughlex provides us with 24/7 support, which truly was handy during the project.
How many people from the vendor's team worked with you, and what were their positions?
There are 5 people from Toughlex side we are in touch with constantly: 3 developers, 1 QA, 1 account manager. All these people are characterized by their flexibility, responsiveness, value-driven attitude. Developers are continually proactive, working together to ensure the best results and come up with smart solutions. QA is structured, attentive. Account manager is empathic, hearing, and creative. It is comprehensively a pleasant experience to work with Toughlex - from impressive results to fun gatherings.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The results speak for themselves here https://pildyk.lt/
Describe their project management style, including communication tools and timelines.
The strength of our cooperation is growing, currently we are focused on other projects and challenges. We are happy with the results, hopefully Toughlex will keep up the good work and we will successfully cooperate further.
What did you find most impressive or unique about this company?
The combination of their competence, attitude, constant improvement, and pricing is truly exceptional.
Are there any areas for improvement or something they could have done differently?
They ask this question regularly :) Most of the time there is nothing, sometimes there are small things and they are resolved quickly.
the project
UI Overhaul for Scientific Information Services Provider
"Thanks to their foresight and creativity, many valuable enhancements have been introduced into the product."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
GIDEON Informatics was founded in 1992 and produces the GIDEON web application and GIDEON ebook series for health professionals and educators.
In addition to maintaining the epidemiological database and a unique, Bayesian analysis-driven toolkit to diagnose diseases and identify pathogens, GIDEON supports an API for programmatic data consumption. I am Kristina Symes, Director of Product Development and Marketing.
For what projects/services did your company hire Toughlex, and what were your goals?
Due to changing consumer needs, the GIDEON web application needed a major interface upgrade, as it was running on the interface built a couple of decades ago. We needed to make the application fully responsive, faster, and a lot more modern, thereby delighting existing customers and attracting new ones.
The biggest challenge Toughlex had to overcome was to deliver a complex UI solution that had to use large data sets, which could not have been changed in comparison to the legacy UI.
How did you select Toughlex and what were the deciding factors?
When looking to outsource development services, GIDEON explored many options in several countries. Toughlex stood out from the rest as they demonstrated a genuine interest in what we do, deep knowledge of Agile development practices, user-centric thinking, and an excellent collaborative attitude.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Scope: Front-end application building, authentication services implementation, and collaborating with GIDEON developers on improving the API. Once the UI design was in its last iteration (after 4 rounds of user feedback), we had an in-person kick-off week in Lithuania to agree on common processes and ways of working together.
The kick-off itself took a day, and the remaining days were spent working side by side, discussing and 'calibrating'. The remaining work was done remotely, with team members keeping up-to-date via daily video meetings and instant messaging.
Toughlex developed a React.js SPA serving data via a REST API, hosted on AWS. The product is a feature-rich scientific application, too many to be listed here.
How many people from the vendor's team worked with you, and what were their positions?
Three developers - two senior, one junior, and the company's CEO, who kept in regular contact. To ensure better collaboration we chose to work with Toughlex developers directly, without a project manager. The team integration was seamless.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Toughlex team's insights helped enhance the application well beyond its original upgrade design. The project had two alpha and one beta release leading to the main launch.
GIDEON opened up the unfinished interface and sought user feedback at each stage - this gathered reviews from hundreds of medical scientists from 26 countries.
Some of the feedback received:
- “This is a huge improvement. I very much like the general concept. The dark mode is also very nice.”
- “I just had a look and I am blown away by both diagnosis modules. They are fantastic!”
The new interface traffic outperformed the legacy application within the first month of launch. Most customers switched to the new application right away.
Describe their project management style, including communication tools and timelines.
We used Slack and JIRA as tools of collaboration, communicating via daily stand-up meetings on Zoom. Due to SCRUM methodology, there was no project manager - all comms happened directly between the Toughlex team and myself.
Toughlex team’s value-driven attitude and proactive insights helped set the right expectations throughout the whole project - they have integrated right into our team.
What did you find most impressive or unique about this company?
Toughlex team was very responsive, real team players, quality-focused yet still delivering above and beyond every sprint. Thanks to their foresight and creativity, many valuable enhancements have been introduced into the product. Can't recommend them highly enough.
Are there any areas for improvement or something they could have done differently?
I feel lucky to have found such a wonderful team to work with. Hard to find any areas for improvement.
the project
Dev of Interactive Museum Interfaces
"Their responsive attitude is one of their best qualities."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the director of Elektronines Leidybos Namai (ELM for short). We started in 1998 with the main goal of developing different multimedia products like websites, apps, and touchscreen terminals. We have an internal team of eight people, but we also outsource freelance programmers and designers.
What challenge were you trying to address with toughlex?
We were running a project for museum touchscreen terminals.
What was the scope of their involvement?
Our company was responsible for developing the whole exhibition, including interactive elements like touchscreens and videos. We provided toughlex with a design and a general idea of how the interface should look. Their task was to make the technical implementation. The main coding languages were PHP, HTML5 and JavaScript.
What is the team dynamic?
There’s typically been a single person on their side responsible for communication, but we’ve also had involvement from other people in the team, if necessary.
How did you come to work with toughlex?
We had worked with one of their programmers, Donatas Lučiūnas, on a freelance basis. We initially found him through the recommendation of a multimedia creator colleague of mine, after I asked him about an HTML and PHP developer. After toughlex was formed, we started using them as a team.
How much have you invested with them?
The cost of their work on this project was up to €10,000. [$12,000] Our general workload with them has been below €50,000. [$60,000]
What is the status of this engagement?
We started working with toughlex in July 2015, and finished in December of that year. It was a short project which needed to be completed fast. We have another ongoing project with them.
What evidence can you share that demonstrates the impact of the engagement?
We needed to complete the project in a rush since we had other work in place. Toughlex helped us by delivering a good-quality product based on brief descriptions from us, which allowed us to finish our project in time.
How did toughlex perform from a project management standpoint?
We are based in different cities, so we’ve mostly worked remotely with their team. We’ve used Skype, email and Trello, which was offered by them.
What did you find most impressive about them?
They are very responsible. From our experience with other developers, after taking on the commitment, they would start talking about additional costs and time. Toughlex has usually delivered on what they've promised. Their responsive attitude is one of their best qualities.
Are there any areas they could improve?
Price flexibility can always be improved, but toughlex is doing well at the moment. It’s important that they don’t lose their attitude.
the project
Outsourced Dev Project for Ad Platform
"toughlex adapted to our quality standards, despite the changes we made."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We provide an online advertising platform across 15–16 countries. The main development part of our operations is located in Slovenia, Belarus, and Poland, and our headquarters are in Copenhagen. I am a manager within the company, responsible for product development, with a team of 35 people.
What challenge were you trying to address with toughlex?
We needed to deliver more, and had limited hiring possibilities. We were hiring a lot of people, but had a good opportunity to quickly onboard a couple of developers through toughlex, which we took. At the time, we had a bunch of relatively small projects which could be outsourced. They were not risky for us as a company, in the general sense, so we were open to having them done by someone else.
What was the scope of their involvement?
From the perspective of our product, there were a couple of subsystems which needed to be rewritten. It was partially a facelift, but as a consequence of it, some backend systems needed to be worked on as well. toughlex handled both, using C# for the backend and a JavaScript framework on the frontend.
The product is intended for external use, but it’s not a critical part of our system. It’s related to self-service banner management on the user part. It impacts other parts of the system, but toughlex wasn’t involved with those.
What is the team dynamic?
toughlex was a small startup at the time, with maybe 5 developers in total, but we did have a team lead for communication. He came to our office weekly or biweekly, for acceptancy reviews and planning. This was our main communication channel. The manager also brought along one of the senior developers. We also communicated through Skype on a daily basis. There were 3–4 developers working for us.
How did you come to work with toughlex?
One of their developers had worked on our product in the past, which was an important detail for us. It made the communication smoother, and ensured that—at least to some extent—they knew what our platform was, what technology stack it used, and what our work approach was. I believe this paid off. toughlex was there, ready to jump on our particular tasks, which was also important. Their price was also very good.
How much have you invested with them?
The cost of their work was close to €50,000. [$60,000]
What is the status of this engagement?
We started working with toughlex in November 2015, and finished in December 2016.
What evidence can you share that demonstrates the impact of the engagement?
Our approach is a bit different, since we are selling a service, and not a piece of software. We had to stretch our capacity, and toughlex’s assistance reduced our hiring need at that time. It made things simpler, since we could onboard new developers without actually hiring them.
There were a couple of challenges from a UX perspective. We have an internal team which defines standards and performs reviews. Rather than toughlex doing something bad, it was a matter of our UX being in an unclear state. As a consequence, the work took longer than we initially expected, but they delivered what we expected in the end.
How did toughlex perform from a project management standpoint?
We communicated well with the main team manager and the senior developer. The communication was constructive and straight to the point.
What did you find most impressive about them?
They work in small iterations, and focus on delivering each one, as well as on reviewing what is needed and adapting to that (rather than following a long plan only to deliver something which wasn’t really required).
Are there any areas they could improve?
They could hire a couple of people in order to provide more regular communication. We interfaced with a senior person who covered the initial communication, with a couple of juniors behind him. From our perspective, this was okay, but there could have been a more efficient timeline if there were more senior people on board at the time. I believe that toughlex has changed since that time, so this may no longer be an issue.
the project
Subcontracted .NET Development for Telecom Client
“They’re eager to learn new things so they can gain knowledge and expertise.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the account manager at Nortal, an IT software development and consulting company.
What challenge were you trying to address with toughlex?
We needed to outsource a company to develop several software products for one of our clients.
What was the scope of their involvement?
They’re working on a telecom domain. We are mediators between our client and toughlex, so we have them do the work based on specifications and requirements from said client. They are also assisting us with web self-care services for the end users of the product. They’re creating the features on .NET platforms.
What is the team dynamic?
I have a project manager who we communicate with on a regular basis. We give him feedback, ask questions, and discuss future plans. We have a close connection with him. We also have 6 developers, and they’re spread between the different projects for the same customer.
We are doing the same functionalities for several companies of the same plant. Our plant represents Estonia and Lithuania. It’s the same topic, but we’re doing it for different locations and we consider them as separate projects. The toughlex team is divided between the three.
How did you come to work with toughlex?
One of my colleagues recommended toughlex, so we talked to them and agreed to work together.
How much have you invested with them?
We spend €15,000 euros [U.S. $17,690] per month.
What is the status of this engagement?
We started working together in January 2017, and the relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The client is happy with both performance and deliverables. We can’t consider toughlex’s team as a separate manpower because they are tightly integrated into ours, but they definitely contribute to the client’s satisfaction.
How did toughlex perform from a project management standpoint?
We have Skype calls and phone calls, and we can contact each other whenever we need to. I’m satisfied with both the communication and connection.
What did you find most impressive about them?
They’re a young team, which is good because they remain active. They’re always looking for new challenges. They’re eager to learn new things so they can gain knowledge and expertise. Their performance is good, so we’re satisfied. They are a committed team, and they deliver as promised.
Are there any areas they could improve?
They’re trying to improve themselves constantly. When we have discussions with the project manager and they have a recommendation, they try to apply the recommendation immediately. I don’t even have a backlog for them. I can’t think of anything they need to improve upon.
Thanks to their impeccable skills, Toughlex has built a well-made web app that meets the client's expectations. The team's penchant for in-depth discovery phases allows them to fulfill the project's scope. Furthermore, they engage and communicate well with the client, building a solid partnership.