We build unputdownable apps.

Touchtap is a visionary mobile app development agency in Dallas-Fort Worth serving startups, small business and enterprise. 

We believe in bringing ideas to life through delightful user experiences. 

We lead our clients through our "Four D's"​ process - discovery, design, development and deployment. Our goal is to work as your partner to deliver projects that go above and beyond.

Our services span iOS and Android native development, along with front and backend web development services and technical support packages. 
 

 
$50,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2015
Touchtap
3131 McKinney Ave suite 600, Dallas
Dallas, TX 75204
United States
Touchtap
United States

Reviews

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Development of a Voice Integration for Applications

"Our customers are very happy with the technical support Touchtap provides."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2016 - Ongoing
Project summary: 

Touchtap both develops a software development kit (SDK) for iOS and Android push-to-talk applications and provides customer support to integrate the SDK into client apps.

The Reviewer
 
San Francisco, California
Taylor Bollman
CEO, VoiceLayer
 
Verified
The Review
Feedback summary: 

Internal and external feedback has been overwhelmingly positive, leading to more work for Touchtap. Expertise and meticulousness are hallmarks of their work. Their consistent communication, responsiveness, and customer-oriented approach justify the investment and make them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and co-founder of VoiceLayer. We do push-to-talk as a platform so companies can integrate low latency, walkie-talkie functionality into their field service applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touchtap?

We needed someone with the technical capabilities to help us develop our applications and our software development kit (SDK).

SOLUTION

What was the scope of their involvement?

They’ve spent the majority of their time developing both an iOS and Android SDK. Since we're a platform as a service, the SDK allows other software development companies to integrate the push-to-talk functionality into their apps. They also provide support to our customers on how to integrate the SDK and troubleshoot problems at the application level.

They also work on mobile apps on both iOS and Android for walkie-talkie standalone use that are built on top of our platform using our SDK. It's real-time oriented to low latency and involves different kinds of audio functionality. They work in Java, Swift, and Objective-C, as well as in C on Android for some of the audio management. They coordinate with audio apps and maintain special connections that manage audio chunking and buffering.

What is the team composition?

We've worked with multiple people. We work most often with Taylor (head of engineering, Touchtap). While we've had two assigned resources when things were time sensitive, mostly we just use one resource.

How did you come to work with Touchtap?

We were actually interviewing to hire somebody full time. We did a full technical interview with one of their people. We had spent a long time trying to find the right person and he seemed like a great technical fit. So we ended up working with them even though we were initially looking for an in-house employee.

How much have you invested with them?

I don't know exactly, but it’s over $200,000.

What is the status of this engagement?

We’ve been working together since 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customers are very happy with the technical support Touchtap provides. They coordinate communication with our customers and provide technical support for both the initial and ongoing integration of the SDK into clients’ apps. They troubleshoot any issues in the SDK as well as any problems they encounter with the apps, helping us identify the source of the issue. They actually interface with our customers directly, which we allow because we have full confidence in the team.

How did Touchtap perform from a project management standpoint?

Their team is great. There’s always some concern when working with a remote team, but we haven’t had any issues. They’re extremely reliable. We mostly use Slack to coordinate, and Pivotal Tracker for bug and task management. They're also very good at managing their staff hours.

What did you find most impressive about them?

Their technical capability is most impressive. It's a very complicated project and we have a demanding CTO. They’ve taken on many challenges that go way beyond the initial remit. As different issues come up, they’re always able to take care of them quite effectively.

Are there any areas they could improve?

There's not much I can think of. I’d like to have additional visibility into their resources so that I’d know if they have an additional person becoming available, which could potentially factor into my project planning. However, that's a pretty minor issue.

5.0
Overall Score Working with Touchtap is the best experience we've ever had.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m very likely to recommend them to others.