What was the scope of their involvement?
This was my third engagement with Toptal, so I already knew they were reliable. They set me up with a DevOps specialist that handled my delivery environment, database architecture, containerization, deployment, and application development.
It’s truly a marvel to see such a talented person operate so effectively. They started the job 20 minutes after I interviewed them and about two hours later, they had already figured out what the problem was and resolved the issue.
Since then, that person has transitioned from handling immediate problem troubleshooting to being my go-to developer, integrating entirely within my organization. We have a high degree of trust and I can rely on their expertise for advice and for delivering per our requirements.
What is the team dynamic?
We have periodic phone calls with the account representative in Bolivia. I’ve also had ongoing interactions with various inside sales groups that want to make sure I’m happy with what I’m getting.
Toptal has multiple locations around the world, so they respond quickly to emails, Skype calls, and Google Hangouts messages. I’ve also integrated their developer directly into my Slack channel, so we have conversations on a daily basis.
How did you come to work with Toptal?
I initially met one of their account reps at a BoxWorks trade show two years ago. I wasn’t sold on Toptal then because I didn’t need them at the time, but when I got to the point of needing online expertise, they were the ones I contacted.
Soon after my initial outreach, the account manager got in touch with me to discover my needs and help get me through their funnel so I could begin the project. This is where Toptal excels. Other providers don't work this way and rely on an application interface to handle the experience.
While they’re probably more expensive than their competitors, they have definitely reduced the hiring burden and time by filtering out unsuitable candidates and engaging with me on a personal basis.
How much have you invested with them?
The total cost of their work has been $20,000 so far.
What is the status of this engagement?
We started working with Toptal in June 2017, and have an ongoing relationship for support.