What evidence can you share that demonstrates the impact of the engagement?
We have one of the most sophisticated coupon platforms on the market. Their team was excited for the opportunity to work with me. Everyone wanted the project to be as successful as possible. They treated the work as if it was their own, which was one of their best qualities.
How did TOPS Infosolutions perform from a project management standpoint?
They had a lot of internal meetings but reached out to each other when I had challenges. It was easy to contact the senior leader. I didn’t do that all the time, but could always run to the top of the ladder. That was helpful when solving big challenges.
What did you find most impressive about them?
The team understood discounts, but many of them had never even used coupons. It took multiple iterations to explain the complexity of the project. They did the best they possibly could.
I've worked with larger coupon companies, and their positive attitude was better than anyone else’s. Some companies are too good to have a phone call because they have multiple projects or clients holding up their IT teams.
TOPS Infosolutions was flexible in turning around bug fixes, even when it doubled their work. They understood and never complained. A larger company wouldn’t have done that because their project managers are more stringent.
The platform would have cost several million dollars in the U.S. The TOPS Infosolutions team was fast, affordable, and eager to challenge themselves. They wanted to put their name on something, and they did a good job.
Are there any areas they could improve?
My first project manager understood my English best but lacked technical knowledge. Having both would be great. The senior people are fluent in English and technology, but can’t sit with the project managers. It would be good for employees with high technical skills to improve their English, and vice versa.
It was frustrating that a project that should probably have taken one or two iterations took three or four. However, their attitude overcame the inconvenience. They knew how to de-escalate my rampages and temper problems as they arose.
I didn't mind repeating things, since I saved a ton of money. If we'd paid them $250 an hour and not gotten what we wanted, I would be mad. However, I got high-quality work for the price.
Do you have any advice for future clients of theirs?
Complete at least 80% of the initial work yourself. Diagram and script the project, create wireframes, button up your look-and-feel, and polish the UI before engaging the team. Once the train starts, it becomes a pain to change anything. TOPS Infosolution is great with technical implementation, but design isn't their strong suit.