What evidence can you share that demonstrates the impact of the engagement?
Overall, we’ve gotten positive responses and feedback. Even though we launched a few weeks ago, patients have already started downloading and using the app and commenting on how self-explanatory it is; Topflight made it simple and easy for anyone to understand. Our patients that have downloaded the app now use it as their primary form of communication with the office, which has reduced the workload in terms of phone and email.
How did Topflight perform from a project management standpoint?
I have dealt with many contractors in my business career, and Topflight is by far the most professional and responsive I have worked with. They’re prompt, give regular updates, answer emails—our main form of communication—within an hour if not right away, and work incredibly hard to fix any problems.
We had an issue where the app was sending out four push notifications instead of one. I noticed this on Saturday, and by Monday morning they had it back to normal.
What did you find most impressive about them?
They spelled everything out at the beginning, fulfilled every promise, and were honest about the cost. In every other working experience I’ve had with contractors, I’ve been hit with hidden or additional charges. With Topflight, I paid exactly what had been agreed upon.
Are there any areas they could improve?
I would tell them to keep doing exactly what they’re doing. I was very lucky to find them.
Do you have any advice for potential customers?
Know what you want, put it in writing, make sure you communicate clearly, and don’t second-guess yourself. Topflight is professional and will give you whatever you ask, as long as you’re clear on your needs. Clear communication from the beginning will save a lot of trouble.