Topflight Apps

What evidence can you share that demonstrates the impact of the engagement?

The fact that we’re up and running is the metric that’s most important to us. It’s a service that we’re able to provide to our clients, which nobody else in the industry can provide.

Our internal fitters are the ones using it right now. They’re generally set in their ways because they have a process that they’ve been using for a few years, so we knew it was going to be challenging to get them to switch over to a completely different process. At the initial location where we rolled it out, the acceptance of what we were doing was almost instantaneous. Employee acceptance of the new process has been absolutely fantastic. We’re really pleased. We’ve now rolled it out at two other sites. 

How did Topflight Apps perform from a project management standpoint?

There’s one person in charge to make sure the project is going forward. We’ve been using Microsoft project management software to track our progress. We have weekly calls to discuss issues and next phases and steps.

They work well with our team. Healthcare billing is especially complex and there’s a lot of documentation, especially dealing with Medicare. They were great at understanding the flow of what we needed and when we needed it and what needed to happen when a particular item was dispensed.

Heather was great at interfacing between our clinical people who were talking in a clinical language and the developers who were talking in a technical language. She meshed those together and understood what needed to be done on our side with documentation and workflow and conveyed exactly how the code needed to look and work to the developers.

What did you find most impressive about them?

They’re responsive to our issues or questions we have. There’s not a lot of lag time between us contacting them and them at least letting us know they’re working on it. The implementation of our requests is normally less than 24 hours. 

They understand what we’re trying to accomplish. They are far and above anybody else that we’ve worked with. They took the time to understand our business so the software we’re developing works for our business. It’s been impressive.

Are there any areas they could improve?

No. It’s been a great experience.

Do you have any advice for potential customers?

Make sure you know what your goal is. It makes the process a lot easier.

What evidence can you share that demonstrates the impact of the engagement?

In part due to the quality of the prototype, we’ve had between 10–15 customers advance to the contracting phase of our onboarding process.

How did Topflight Apps perform from a project management standpoint?

Across the board, they were on time. Both developers were talented in terms of content production and quality feature development, but one was a better project manager and communicator than the other. We usually used Google Documents and email to communicate.

What did you find most impressive about them?

They have very talented in-house designers. That was clear in the selection process, and they delivered on their potential.

Are there any areas they could improve?

In terms of the technology stack they used for our project, Laravel/PHP, it’s considered a little outmoded – but this was in part due to budget considerations, and I appreciated them being mindful that our tech spend is limited since we are a small company.

Any advice for potential customers?

It’s best to pay close attention to striking the right balance of how much you put on yourself versus how much you put on them. At the outset, I would do the wireframes, really map them out, out of concern that they wouldn’t deliver what I wanted if I wasn’t specific. But they were talented and often filled in the gaps I didn’t know where there. Eventually, I gave them more white space to work in. I had to realize that UX is not what I do, it’s what they do, so it’s best to trust them.