Topflight Apps

What evidence can you share that demonstrates the impact of the engagement?

R1: We complied with the Colombian financial regulations, which was extremely complex. They helped us innovate our financial health plans; now, instead of paying a monthly fee, doctors can pay per added patient. We connected that with the bank system. I think we were the first ones in Colombia offering anything like that.

We also increased our number of users after the development; we reached more than 700 new users from all over Latin America.

How did Topflight Apps perform from a project management standpoint?

R1: They met all deadlines. We had the advantage of working in different time zones so we were able to have some developments prepared and ready overnight. They worked even more than we expected.

We used Trello as a project management tool. Most of the previous development was in Spanish, but they were able to understand without any problem.

Having found an agency with a Spanish-speaking project manager made everything easier. The project manager they assigned is excellent. He has fluid communication with us so we are happy working with them.

What did you find most impressive about them?

R1: It’s great for us to have Spanish-speaking developers. We have developers in Mexico who provide great support, especially when we have any issues. Another thing that was great was the code migration; it was exceptionally clear and well explained.

Their project management is also great. We had Skype calls to validate the code in real time.

Are there any areas they could improve?

R1: We would love if they had an office in Bogota; it would be great for us to have them closer to us.

R2: Our long-term relationship implies that things are going well.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’ve gotten positive responses and feedback. Even though we launched a few weeks ago, patients have already started downloading and using the app and commenting on how self-explanatory it is; Topflight made it simple and easy for anyone to understand. Our patients that have downloaded the app now use it as their primary form of communication with the office, which has reduced the workload in terms of phone and email.

How did Topflight perform from a project management standpoint?

I have dealt with many contractors in my business career, and Topflight is by far the most professional and responsive I have worked with. They’re prompt, give regular updates, answer emails—our main form of communication—within an hour if not right away, and work incredibly hard to fix any problems.

We had an issue where the app was sending out four push notifications instead of one. I noticed this on Saturday, and by Monday morning they had it back to normal.

What did you find most impressive about them?

They spelled everything out at the beginning, fulfilled every promise, and were honest about the cost. In every other working experience I’ve had with contractors, I’ve been hit with hidden or additional charges. With Topflight, I paid exactly what had been agreed upon.

Are there any areas they could improve?

I would tell them to keep doing exactly what they’re doing. I was very lucky to find them.

Do you have any advice for potential customers?

Know what you want, put it in writing, make sure you communicate clearly, and don’t second-guess yourself. Topflight is professional and will give you whatever you ask, as long as you’re clear on your needs. Clear communication from the beginning will save a lot of trouble.