Topflight Apps

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of algorx.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Topflight Apps?

We needed help with web design and development.

SOLUTION

What was the scope of their involvement?

Topflight Apps has provided web design and development services. We started the project with a discovery call where we laid out what we wanted to accomplish. They then brought in their team to dissect how it would be done and create a strategy. Then, we rolled it out and implemented it. As for the technology stack, the team has used Figma and WordPress, among other tools.

Topflight Apps has also developed an EMR system that allows us to store patient records. It’s HIPAA compliant and works as a marketplace for telemedicine.

What is the team composition?

We’ve worked with a project manager, a designer, and some offshore and in-house developers.

How did you come to work with Topflight Apps?

We found them through a Google search. They had a good résumé and had worked with big companies, such as Stanford College. Upon meeting with them, they seemed very professional and knowledgeable about our space.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working together in June 2024, and the engagement is ongoing. Currently, they help us with other projects as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t have any sales before we launched. However, within a month of launching the MVP, we started making $100,000 in revenue with over 400 orders a month. We consider that a great success.

How did Topflight Apps perform from a project management standpoint?

Topflight Apps has delivered on time and within budget. The team communicates well with us. Thanks to their expertise, they’ve been able to see problems that we didn’t foresee when scoping the project. As a result, they’ve delivered a better project than what we were asking for. Their knowledge has guided us in the right way to make good decisions.

We use Slack and Google Meet to communicate. We have multiple Slack channels for design, development, and project management. We also have biweekly Zoom meetings to ensure we’re on schedule and everything goes according to plan.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Bajer, who works as our project manager.

What did you find most impressive about them?

Their adherence to scheduling is impressive. They always deliver on time. We always push them to deliver as fast as possible, and they do what they say every time.

Are there any areas they could improve?

This is probably something they can't control, but we always push for a sooner delivery date. They always have a plan and tell us when they’ll get things done. I wish there was more flexibility to over-deliver, but I can’t fault them for sticking to their schedule.

Do you have any advice for potential customers?

Make sure you ask for their opinion on your project. They have a wealth of expertise and knowledge. When we first started, I wanted to do things a certain way. It was great to have an open mind and have a good discussion with them to put out the best product. Utilize their knowledge.

BACKGROUND

Please describe your company and position.

I am the President/CEO of Goldie B. Floberg Center

Describe what your company does in a single sentence.

WE provide community living supports for youth and adults with developmental disabilities and autism.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Topflight Apps to accomplish?

• To create an application that would make it easier for direct care staff to learn about the people we serve.
• To make it easier for our direct care staff to access important information about the people we serve.
• To provide easy to access notifications to direct care staff.

SOLUTION

How did you find Topflight Apps?

Online Search

Why did you select Topflight Apps over others?

• High ratings
• Pricing fit our budget

How many teammates from Topflight Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a mobile application that uses a large language model (LLM) as the basis for an application  that can do the following: 

• Intake and remember information about each individual client. We would provide a list of  questions that would be answered by people who know the client well. This information  would be used to build a knowledge base about each client. 

• Allow Direct Support Professionals (DSPs), and other authorized staff to ask the application questions about the person  and to receive answers in both a text and conversational spoken language format. Speech  capability such as that exhibited by ChatGPT 4o.  

Other needs that the application would have: 

• The ability to update the knowledge base of each person served as their needs and interests  change. 
• The ability to limit access to client’s knowledge bases based on assigned caseloads and  administrative levels. 
• The ability to send time sensitive notifcations to staff.
• HIPAA compliant.
• The application will need to be accessed using smart phones and tablets (we use iPhones  and iPads in our organization, but it will eventually need to be used on Android devices as  well).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User satisfaction rating.
• Reduced medication errors.
• Reduced missed appointments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at TopFlight was amazing! We had no expereince devloping an application. They walked us through every stop of the project, making sure that we understood what they were doing. 
We had weekly team meetings where we reviewed progress and the TopFlight team solicited our input throughout the project. They delivered an application that was on time, on within budget, and met all of our expectations and provided excellent customer service the entire time. We hope to work with them on phase 2 of our project. 

What was your primary form of communication with Topflight Apps?

Virtual Meeting

What did you find most impressive or unique about this company?

Their technical expertise combined with their ability to explain the technical aspects of the project in ways non-technical people could easily understand. We can't say enough good things about how friendly and responsive they were during teh entire project. 

Are there any areas for improvement or something Topflight Apps could have done differently?

No. We would work with them again in a minute.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Code Yellow

Describe what your company does in a single sentence.

We are a SaaS workforce optimization platform for that connects healthcare workers with the work that needs to get done.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Topflight Apps to accomplish?

• To build our web based and mobile software application

SOLUTION

How did you find Topflight Apps?

Online Search

Why did you select Topflight Apps over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Topflight Apps were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• They have built out our app from scratch. 
• They fully grasped the concept then have put it into a viable software application that is web based currently.
• They working on completing the mobile application over the next sevaeral weeks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Have completely build out the app from scratch. 
• I had no experience in software applications prior to this project, I just knew exactly what I wanted it to do and they have been spot on since we started the project. 
• In under a year, we went from zero to a commercially viable product. The speed at which we have worked has blown everyone away.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project management has been excellent.
• They have delivered everything on time--and I'm not very patient! Of course they had to set realistic expectations on timelines for what we are trying to accomplish. They have been very accurate on those timelines. 
• They have responded quickly by email and with our online meetings.

What was your primary form of communication with Topflight Apps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• The team's ability to fully grasp the concept, provide accurate information, and actually get it done are impressive. 
• They have been very professional and able to pivot quickly when we decided to prioritize certain work when we deemed it more pressing. 

Are there any areas for improvement or something Topflight Apps could have done differently?

I always want to move quickly, and they have been able to move as quickly as possible, especially with staying within our budget. I don't think there is anything they could have done differently to make this a better experience.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

Wellness and health metric tracking, challenges and education platform for organizations to engage their members in their wellbeing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Topflight Apps to accomplish?

• Redesign and launch a new mobile app
• Design and build a new UI/UX for web platform

SOLUTION

How did you find Topflight Apps?

Online Search

Why did you select Topflight Apps over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• We loved their work

How many teammates from Topflight Apps were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged TopFlight to redesign both our web and mobile apps.  Their team built a design system, brought our brand to life, and build the best version of our product (after 10 years in the making).  Key deliverables included:

• UI design
• UX mapping and optimization
• product walk-thrus
• full development of both mobile and web experiences
• product management
• execution tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have outstanding qualitative feedback from our members and the companies that use the platform. The app won our company two awards.  I beleive they are in-part responsible for our significant revenue growth since 2020 as the new product wins us contracts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a PM that we worked directly with through both project management tools and slack.  They were highly responsive.  We had originally planned to take development in house but they far exceeded our internal teams' pace so we kept growing with TopFlight and downsized in house. They're very perceptive and inquisitive about our needs and goals, meeting them consistently.

What was your primary form of communication with Topflight Apps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I had many reservations about outsourcing design and development completely.  We were able to slowly shift with their team and pick up pace as needed.  They've perfected their business model with exceptional Project/Product Managment and ongoing collaboration.  It was like having a remote in house team but without the stress / load of hiring FTEs. 

Are there any areas for improvement or something Topflight Apps could have done differently?

No, I'd work with them on any future project.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of RoundR, a tech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Topflight Apps?

I was in the process of starting a company, so I needed help with development. I wanted to build an application in the healthcare industry. However, I didn’t know how to create a website or an application, and I didn’t have anyone on my team who knew how to code. I needed coders and people for fundraising and marketing; otherwise, I was alone.

SOLUTION

What was the scope of their involvement?

I’ve mainly used Topflight Apps to build my mobile app for iOS and Android; they provide coders who can make the application. They’ve also offered marketing services.

Initially, I showed them a few websites I liked, and then we built mine around that. The marketing team designed the website for my app; they showed me comparable applications on the market, other websites that would be beneficial for reference, and some ideas on what should go on the site. Then, the coders talked with the product manager and managed everything from top to bottom.

Throughout several meetings, I gave them my vision of what I wanted for my application. Topflight Apps took all the information and designed the prototype in a couple of weeks. Afterward, they took the feedback on what needed to be changed; they helped with the layout, fonts, and every little detail.

The website is standard; it has screenshots of the application, customer service reviews, and an in-depth look at the app itself. Other than that, it has no crazy features, but they definitely use Figma for design.

What is the team composition?

Overall, I’m in contact with four people from Topflight Apps. I’m in regular contact with Joe (Founder & CEO). I also have one primary contact from the marketing team, a product manager, and a developer. The developer has helped me design the website and a go-to-market launch for the product.

Additionally, more app coders and developers are part of the project's background.

How did you come to work with Topflight Apps?

I wanted to build an application but didn’t know how to code. I needed to find someone who knew how to do it, but there were extra barriers from a technological standpoint due to the security and communication with healthcare systems. I wanted to find someone who specialized in designing and developing applications in the healthcare industry.

I found a couple of companies by searching healthcare software providers on Google; Topflight Apps was the first one I talked to. They quickly set up a meeting where I presented my idea to them, and they soon told me they could make it within the timeline and pricing.

Moreover, Topflight Apps had the full spectrum of everything I needed. They had marketing people to build my website, people to make the application, and people to manage the project. The other way around would’ve been to hire one coder and pay them full-time, but Topflight had the whole service.

How much have you invested with them?

They charge a monthly fee that changes based on what I need. In my case, their services cost about $20,000 a month. It would be more if the app were bigger and had more people involved.

Most of the time last year we were in development, but we’ve paused to test the app in the last couple of months. They’re not charging me currently, but I’ve probably paid about $160,000 over the last year.

What is the status of this engagement?

I started working with them in April 2023, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is already available in the market, but I don’t have any success metrics because we’re still working on the application. Since we’re not using the app yet, we don’t have any user data or feedback; that’ll be in the next month or so.

Nonetheless, Topflight Apps took my idea and had a working prototype within a couple of weeks.

How did Topflight Apps perform from a project management standpoint?

I have nothing bad to say about the project management; the process has been swift, and the team has been very efficient.

I’ve gone through 2–3 project managers throughout the year, and they’ve all done an excellent job. They reach out to me and are super responsive. Moreover, the project managers talk with the coders and do a lot behind the scenes, so I don’t have to attend every meeting. They talk to me, get my feedback, and then go to speak to the rest of the team.

We can email the team and schedule video meetings through Google Meet or Zoom. Additionally, we have a project management tool where we can see all the goals, the timeline, and when the tasks will be fulfilled.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Joe has done an excellent job. He regularly sends me emails and asks for updates on how things are going. Moreover, he’s super easy to talk to. We can set up Zoom meetings any time, and he’s just really personable, knowledgeable, and good at communicating.

What did you find most impressive about them?

They fit exactly what I need them for. On a couple of times, I’ve needed an outside service for things they can’t provide, so they find the person, get me in touch with them, and bring them to the meetings. In that sense, Topflight Apps knows their limitations and what they can provide. If there’s something I need and they can’t do it, they put me in contact with someone who can.

Are there any areas they could improve?

I can’t think of anything that could be improved upon. They’ve fulfilled every promise they’ve ever made to me.

Do you have any advice for potential customers?

I recommend communicating with the team. Send emails to the project manager; they’ll be there whenever you need them. You could go 1–2 weeks without saying anything, but they’ll talk to you daily if needed. If you have updates or many needs, you just have to ask, and Topflight Apps will accommodate you.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO & founder of a telehealth platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Topflight Apps?

We hired Topflight Apps for mobile app development. 

SOLUTION

What was the scope of their involvement?

Topflight Apps integrated API into the application and was responsible for UX/UI design. The app was built for iOS and Android. The team deployed the app to the Google Play Store and App Store. Technologies included AWS, GitHub, and RevenueCat. 

What is the team composition?

We primarily work with Lee (Group Product Manager), Anastasiya (Head of Project Management), and Miral (Project Manager & QA Lead).  

How did you come to work with Topflight Apps?

We found Topflight Apps through a Google search. 

How much have you invested with them?

We spent a little less than $200,000. 

What is the status of this engagement?

We worked together between November 2021–August 2023. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

We initially worked with a team, and the timeline and price weren’t exactly what we expected, leading to some frustration. We were then assigned a new project manager, who we spoke to about our concerns, delaying the process further.

Once the project resumed, Topflight Apps billed us hourly, and we paid for a certain number of hours. The project was again taking longer than we anticipated, and they explained that there were a few issues. Topflight Apps had to redefine the scope, but we were pleased once we were assigned new project managers. 

What evidence can you share that demonstrates the impact of the engagement? 

The app met our expectations and aligned with our vision. It is not fully functional because we ran into a glitch once we deployed the app, but we’ve been happy with the team's dedication. 

How did Topflight Apps perform from a project management standpoint?

We met weekly to go over the project and discuss invoices. The delivery was delayed, but part of this depended on our decision to change our scope in the middle of the project, including the decision to include API integration. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Lee, Anastasiya, and Miral. They were transparent, easy to communicate with, and dedicated to the project and its success. 

What did you find most impressive about them?

We were highly impressed with Topflight Apps' project management. The team was open, communicative, and worked diligently. 

Are there any areas they could improve?

All of the departments at Topflight Apps were not as knowledgeable, and because of that, we were not given accurate information regarding the timeline and the pricing. However, we have mentioned this, which they’re actively working on. 

Do you have any advice for potential customers?

I didn’t work with everyone at Topflight Apps, but the team we worked with was great to collaborate with. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of ABCDisability, Inc. We’re a startup developing an app for doctors. My partner is in France, and I’m in Seattle.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Topflight Apps?

We needed help to move our product development along. Prior to Topflight Apps, we used a freelance developer. We thought he was experienced and talented, but as we went further into development, we found out he didn’t have all the necessary skill sets. The amount of work he was doing for us became erratic because he had other things going on in his life, so he couldn’t devote much time to our project. Finally, he quit right before the beta version was produced.

We were supposed to go to a medical conference to introduce the app. Our challenge was finding someone else to pick up the project because the app was unstable; it crashed repeatedly and randomly, so it wasn’t fit to show to anybody.

SOLUTION

What was the scope of their involvement?

We initially hired Topflight Apps to fix the crash. Afterward, our relationship evolved into something more complex. They eventually fixed all the crashes, and we engaged them to complete the beta version.

Topflight Apps built the app for iOS. The app’s main feature was enabling physicians to record the results of physical exams. It had all the aspects of a physical exam and several functional assessments. They also built the backend to collect all the information and generate a report and made the platform very picture-oriented.

What is the team composition?

Joe (CEO & Founder) checked in regularly with us to address issues and ensure everything was progressing. We were assigned a project manager and a lead developer; they stayed throughout the project. As we had more work, they brought on additional developers and graphic designers, so the team flowed depending on the project’s needs.

How did you come to work with Topflight Apps?

We used Upwork to find capable and serious developers. The price ranges were all over the place, so we narrowed it down to a list of developers. We were looking for someone in the US because we had bad experiences working with offshore resources.

We liked what Topflight Apps said about themselves, so we sent them an invitation to bid on the project. We heard back from Joe, saying he was interested in the long-term project. We told them they had to prove themselves by solving the crash issues, so we went back and forth until we signed the contract.

How much have you invested with them?

We spent between $250,000–$500,000.

What is the status of this engagement?

We started working with them in February 2021, and they finished the beta version in July 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

First, Topflight Apps eliminated all of the crashes; it took over a year because there was a lot of bad code. In retrospect, it would’ve been easier to start over a blank sheet of paper, but at the time, we thought the best thing to do was to take the existing code. We did a lot of testing, and whenever we found something, we sent an email or message, and they’d respond within a couple of hours. Ultimately, Topflight Apps successfully developed the app and delivered a completely functional product.

Currently, the platform saves time and money because doctors typically dictate notes and have someone else write them. Then, they proofread them and go back and forth. We eliminate all that by generating reports that can be sent with just one button.

How did Topflight Apps perform from a project management standpoint?

Their project manager was very talented; they kept everybody informed about everything. We never had any surprises; if we expanded the scope, Topflight Apps always told us approximately how much it’d cost, and the team stuck to their estimate.  Overall, the collaboration was excellent; they were flexible and extremely responsive.

We had weekly meetings to go over the status and roadblocks. They let us use our project management app to track issues. Additionally, we tracked all the open issues using Google Sheets and communicated via Skype.

What did you find most impressive about them?

We were really impressed with their responsiveness, technical ability, and ability to deliver. They were extremely capable. Topflight Apps had resources all over the place with different capabilities. They had coders, project managers, graphic designers, marketers, and more; they were a full-service shop.

We also appreciated their expertise in healthcare. They understood our technical jargon because they’d dealt with other apps for other companies in the space.

Are there any areas they could improve?

Initially, the payment process was automated through Upwork, but Upwork takes a fee, so we agreed to change to a payment system that wasn’t quite as smooth. We had to chase late payments and authorizations, so we spent a fair amount of time with their accounts receivable department. Although it was frustrating, it was a minor issue.

Do you have any advice for potential customers?

I suggest taking advantage of their expertise and discussing your goals and constraints ahead of time. Let Topflight Apps brainstorm the solution; they’re smart people with a broad range of capabilities.

BACKGROUND

Introduce your business and what you do there.

I’m an executive for a company that builds a community of consumers who take surveys and share their opinions with brands and research organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Topflight Apps?

We hired Topflight Apps to build out our community experience; in particular, we wanted them to work on the portal where individuals take surveys and redeem their points for instant rewards. We wanted to create a modern and sleek way of rewarding individuals.

SOLUTION

What was the scope of their involvement?

Topflight Apps started from scratch. We had an MVP, and they built out the next iteration for us to roll out more broadly. They are offering us maintenance, and we’re currently implementing changes from the feedback we’ve received from customers. Topflight Apps is also helping us revamp our website and continue adding new features. 

What is the team composition?

We work with between 4–5 individuals; this includes a product manager, an overall project manager, engineers, and a designer. 

How did you come to work with Topflight Apps?

They were a referral. 

How much have you invested with them?

We’ve invested around $225,000 with Topflight Apps. 

What is the status of this engagement?

We started working with them in December 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Consumers who are using the portal are very excited about it and have commented on what an improvement it is from the MVP. Working with Topflight Apps has also allowed us to save time and devote our time and attention to other areas. 

How did Topflight Apps perform from a project management standpoint?

The initial version was delivered on time, which was important because we were working under a deadline. We use ClickUp for project management, and Topflight Apps sends an email update every other week to outline the progress and roadblocks related to the sprint. We use Google Meet and email for communication. 

What did you find most impressive about them?

We’ve been incredibly impressed with their team and the variety of team members they have; Topflight Apps acts as a one-stop shop for us. They’re able to take a comprehensive approach, and that makes our lives much easier. They also provide us with high-level communication, and they can turn our feedback into direct tasks for their engineers. 

Are there any areas they could improve?

We don’t have any major constructive feedback. 

Do you have any advice for potential customers?

Make the most out of communication with them. It’s helpful to frequently communicate feedback and ideas with them because you can leverage their expertise to turn those ideas into action.

BACKGROUND

Introduce your business and what you do there.

I’m the director of engineering and technology at Southwire Company, a wire and cable manufacturer. We also have a division for tools, components, and assembled solutions, which I’m responsible for.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Topflight Apps?

We have a series of portable surge protection devices usually used in boats, yachts, RVs, and mobile command centers. A few years ago, we put Bluetooth capability in those devices and a display we designed. 

With the advent of apps and our customer base being more comfortable with them, we decided we needed to replace our proprietary display with an app so that our users could see it on their phones. The challenge was to take our display with its parameters and put it on a Bluetooth app for cell phones. 

SOLUTION

What was the scope of their involvement?

Topflight Apps has developed our mobile app from scratch for iOS and Android. We provided them with all the information we output from our device, and they were tasked with creating the app’s functionality and UI design. 

They worked with our internal firmware designer and product management team, who helped them with the screens and visual elements, like the font and sizes of the elements within the UI. They’ve completed the development and are currently working on the app’s metadata. 

What is the team composition?

We’ve worked with 6–7 teammates from Topflight Apps; Francesco (Tech Lead) is our developer, and we’ve also worked with Mirel (BA Lead & Project Manager) and someone from the finance department. I’ve also talked to Joe (CEO & Founder) once or twice. 

How did you come to work with Topflight Apps?

Although I don’t recall how we found them, we chose Topflight Apps because they used a different method to develop apps that wasn’t cumbersome. 

How much have you invested with them?

We’ve spent about $85,000. 

What is the status of this engagement?

We started working with them in May 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

While working with the developers has been really good, the finance side has been terrible. The original quote was for $45,000, and we've already spent $85,000 because they've constantly added to the cost, which has been frustrating. On top of that, Topflight Apps wants everything paid in advance, which we don't do. 

Additionally, finalizing the project and getting the app on the stores has been a challenge for both sides. I needed them to walk us through the process, which didn't happen for quite a while. Although they're starting to do that now, we keep having stops and starts. 

How was project management handled?

The team provided online, virtual and access to agile docs relative to schedule.

Is there anything that the vendor did well or that you would consider a strength?

The developers work and functionality were really good.

In what specific areas can they improve?

Provide more detailed SOW including detailed cost expectations and timeline for each step.

Do you have any advice for potential customers?

Create and provide very clear expectations for the app, timeline and how business details will be handled.